UPS® Service and Tariff Guide 2010
Effective from 4th January 2010
For customers located in England, Scotland,
Wales and Northern Ireland
RATES IN GBP

Welcome to your guide to UPS services for 2010.
UPS is the world’s largest package delivery company
and a global leader in supply chain solutions, offering an
extensive range of options for synchronising the movement
of goods, information and funds. UPS serves more than
200 countries and territories around the world.
We offer the industry’s widest range of time-definite and
scheduled delivery services supported by technology
solutions to make your work easier.
This publication is a guide to help you send or receive
shipments by UPS.
Visit www.ups.com or call 08457 877 877 to
arrange a collection.

Table of Contents:
PART A Small Package Services
SECTION Choosing the Right Service Page 2
1
Determine the service that best meets your needs and find out where you can send to and
receive from, using our zone tables.
SECTION Determining the Rate – Sending Shipments Page 11
2
Look up the rate for the service option of your choice.
SECTION Determining the Rate – Receiving Shipments Page 19
3
Look up the rate for the service option of your choice.
SECTION Additional Services and Charges Page 26
4
Learn about the value-added services we offer and determine any additional costs to your
shipping charges.
SECTION Reference Information Page 34
5
Review our billing options, prohibited articles and other service restrictions, the UPS
money-back guarantee, our liability and the Terms and Conditions of Carriage for small
package shipments.
PART B Freight Services
SECTION Freight Page 42
6
Find out about our freight services and determine the service that best meets your
freight shipping needs. Also, learn about other available supply chain services,
including after-sales and logistics.
Index Page 48
The most current version of this guide can be downloaded at www.ups.com.

2
PART A Small Package Services
Section 1: Choosing the Right Service
Core UPS delivery options Full details of UPS’s additional
UPS is a fully integrated services and charges can be found
delivery service, offering the in Section 4 of this guide.
most comprehensive range of
services. UPS can help you send Some service limitations apply
your goods domestically or to customers located in Northern
internationally, using three time Ireland. To confirm service
and day-definite express services availability and time in transit
to ensure your goods arrive on details, please contact UPS on
the scheduled day by 9.00am, 08457 877 877.
10.30am, 12.00 noon or by the
end of day. Additionally, UPS If a specific service is
offers economical alternatives not indicated by you, the
for your less time-sensitive shipment will automatically
shipments. Import services are be sent and billed as UPS
also available. Check import rates Express where available.
in Section 3 of this guide or click
on ‘Zones and Tariffs,’ under
the ‘Calculate Time and Cost’
section of www.ups.com.
When you ship with UPS, you can
expect at no additional cost: * Money Back Guarantee
• Excellent service reliability
• Money-back guarantee* for Restrictions apply. Money-back Time saving tip
UPS Express services guarantee will cover a refund
• Three delivery attempts upon request of your shipping Use the ‘Calculate Time
• Online shipment preparation options costs if we do not attempt and Cost’ tool on your local
• Full visibility for your shipments delivery by the applicable time. homepage at www.ups.com –
• Convenient city centre shipping For full details of our money-back this will give you all service
locations guarantee, please see page 38 options available from your
• A delivery company respected of this guide and refer to our chosen origin postcode to your
and recognised by your Terms and Conditions of Carriage. destination, in seconds.
customers worldwide.

SERVICES 3
C H O O SING A SE R V I C E
Service Description Features
UPS Express Plus® • Next day delivery by 9.00am to most business addresses in the UK and the rest of Europe. • Money-back guarantee*.
• Next day delivery as early as 8.00am, and by 9.00am at the latest, to most business addresses • Ideal when your shipment must be there by the start of the
Early morning delivery for
in the US and major business areas in Canada. business day.
your most time-sensitive • Second business day delivery by 9.00am to most business areas in Asia. • Priority handling every step of the way for added peace of mind.
shipments • Free UPS packaging available for your convenience.
For early next day service to North America please check that you are located in an early • Import services available. For detailed information, please use
collection area on page 5 of this guide. the ‘Calculate Time and Cost’ tool on www.ups.com.
UPS Express® • Delivery to most business areas within the UK by 10.30am the next day. • Money-back guarantee*.
• Next day delivery as early as 10.30am, and by 12.00 noon at the latest, to most business • An ideal choice for urgent shipments that must arrive during
Next morning delivery
addresses in Europe. the morning.
across Europe and • Second business day delivery by 10.30am or 12.00 noon to most business addresses in the US • Free UPS packaging available for your convenience.
time-definite delivery and major business areas in Canada. • Import services available. For detailed information, please use
worldwide • Time-definite delivery in 2 to 3 business days by 12.00 noon to most business areas in Asia. the ‘Calculate Time and Cost’ tool on www.ups.com.
Use Express NA1 service for next-day deliveries in North America and select destinations in
Central and South America. See page 4 for more details.
UPS Express Saver® • Delivery to most business areas within the UK by 12.00 noon the next day. • Available to more than 200 countries and territories.
• Next business day delivery during the day to virtually all other European business areas. • Money-back guarantee*.
Delivery during the
• End of second business day delivery to most business addresses in the US and all major business • Free UPS packaging available for your convenience.
next business day areas in Canada. • Import services available. For detailed information, please use
across Europe and fast • Delivery during the day within 2 to 3 business days to Asia. the ‘Calculate Time and Cost’ tool on www.ups.com.
delivery worldwide
UPS Express Saver is sometimes also referred to as UPS SaverSM.
UPS Standard ® An economical, day-definite service for less urgent shipments to destinations within the EU, • Money-back guarantee* for domestic shipments.
Liechtenstein, Norway and Switzerland. The time in transit depends on the origin and • An ideal choice when speed needs to be balanced
Scheduled day-definite
destination country. with economy.
delivery throughout • Day-specific delivery estimates let you plan delivery dates.
Europe For easy reference to domestic and international UPS Standard service transit times or to • Convenient door-to-door service.
determine the scheduled date of delivery, please visit ‘Calculate Time and Cost’ on your local • The UPS Standard service between two EU member states is
homepage at www.ups.com. limited to goods in free circulation in the EU.
• Customs clearance services are included when appropriate.
• Import services available. For detailed information, please use
the ‘Calculate Time and Cost’ tool on www.ups.com.
UPS Expedited An economical, day-definite service for less urgent shipments to destinations outside the EU, • Available to more than 60 countries and territories.
Liechtenstein, Norway and Switzerland. • An ideal option for less urgent shipments.
Scheduled day-definite
• Day-definite delivery lets you plan ahead.
delivery to destinations For easy reference to UPS Expedited service transit times, visit ‘Calculate Time and Cost’ on your • Door-to-door service with in-house customs clearance.
outside Europe local homepage at www.ups.com. • Import services available. For detailed information, please use
the ‘Calculate Time and Cost’ tool on www.ups.com.
• Not available for domestic shipments.
* Money Back Guarantee
Restrictions apply. Money-back
guarantee will cover a refund
upon request of your shipping
costs if we do not attempt
delivery by the applicable time.
For full details of our money-back
guarantee, please see page 38
of this guide and refer to our
Terms and Conditions of Carriage.

4
Shipping Options to North America
UPS offers a comprehensive range of services to North America,
giving you the choice between speed and economy.
If your business is in a location With UPS Express (NA1), our
allowing an early collection (see enhanced transit times also apply
following page), you can enjoy a to many cities in Canada, Mexico,
next day delivery to most business Central America and South America.
addresses in the US. Choose UPS
Express Plus for a delivery by
9.00am, or choose our UPS Express
(NA1) service for a delivery by
10.30am or by 12.00 noon, at the
latest. Both services include
a money-back guarantee*.
When do you want your shipment to arrive? Destination area in North America UPS Service Collection
Next business day by early morning 60% of US businesses by 8.00/8.30am UPS Express Plus Early
70% of US businesses by 9.00am
Next business day before noon 75% of US businesses by 10.30am UPS Express (NA1) Early
90% of US businesses by 12.00 noon and everywhere else during the day
Next business day before 10.30am New York City/New Jersey business areas by 10.30am UPS Express Normal
Within two business days by 10.30am/12.00 noon Most business addresses in the US and major business areas in Canada UPS Express Normal
Within two business days by the end of day To all businesses in the US and major business areas of Canada UPS Express Saver Normal
Within four business days during the day To all addresses in the US and Canada UPS Expedited Normal
* Money Back Guarantee
Restrictions apply. Money-back
guarantee will cover a refund
upon request of your shipping
costs if we do not attempt
delivery by the applicable time.
For full details of our money-back
guarantee, please see page 38
of this guide and refer to our
Terms and Conditions of Carriage.

U P S E X P R E S S ( N A1) 5
C H O O SING A SE R V I C E
Postal codes that can access UPS Express Plus and UPS Express (NA1)
Please find your postal code in the left hand column to establish the collection cut-off time
and the latest time you can call UPS to arrange the collection.
UK postal code Call cut-off time Collection cut-off time UK postal code Call cut-off time Collection cut-off time
AL1-AL2 14.30 15.00 KT23-KT24, LS1-LS12, LS27 13.00 14.00
AL3-AL4 14.00 15.00 LU1-LU7 14.00 15.00
AL5 14.00 14.30 M1-M8, M17 12.00 12.30
AL6-AL10 14.00 15.00 M90 14.00 15.00
B1-B19, B25-B30, B33, B37, B46, B77-B79 13.00 14.00 N1 16.00 17.00
CB1 14.00 15.00 NG1-NG11, NG15-NG16 12.00 13.00
CB2 13.00 14.30 NR1-NR3 12.00 14.00
CB3 11.30 12.30 NR4 12.00 13.00
CB4 14.00 15.00 NW1 15.00 16.00
CO1-CO2 13.00 14.00 NW2-NW11 14.00 15.00
CO3-CO4 14.00 16.00 PE1 15.00 16.00
CV32-CV34 12.00 13.00 SE1, SE2-SE3, SE7, SE10-SE11, SE18, SE28 14.00 15.00
DE1, DE3, DE5, DE7, DE11, DE14, DE21-DE24, DE74-DE75 12.00 13.00 SW1A-SW1Y 15.00 16.00
E1-E3, E1W, E14 16.00 17.00 SW2-SW11, SW12 14.00 15.00
EC1-EC4 15.00 16.00 SW13-SW15 13.30 14.30
HA0-HA9 13.00 14.00 SW16-SW17 13.00 14.00
HP1-HP3 14.00 15.00 SW18-SW20, TW1-TW8 14.00 14.30
HP4 13.00 14.00 TW9-TW10 13.00 14.00
HP5-HP7 13.45 14.30 TW11-TW14 14.00 14.30
HP8 13.30 14.30 TW15-TW20 13.00 14.00
HP9 14.00 15.00 UB1-UB4 13.30 14.30
HP10-HP13 14.00 14.30 UB5-UB11 13.00 14.00
HP14 10.00 11.00 W1A-W1W 15.00 16.00
HP15 13.00 14.00 W2-W14 14.00 15.00
HP16 10.00 11.00 WC1A-WC2R 15.00 16.00
HP23 13.30 14.00 WC99 14.00 15.00
HP27 10.00 11.00 WD3 10.00 11.00
IP1-IP4 14.00 15.00 WD4-WD5 13.30 14.45
IP28 12.00 14.00 WD6 14.30 15.30
IP32 15.00 16.00 WD7 13.00 14.00
KT1-KT12 13.30 14.00 WD17-WD19 14.00 15.30
KT13-KT21 13.00 14.00 WD23-WD25 14.00 15.00
KT22 13.30 14.00 WF1-WF9, WF12, WF14-WF15, WF17 13.00 14.00
Important
To view the most current
list of early collection areas
visit your local homepage at
www.ups.com or call UPS.

6
Zone tables
The following tables list which Country Country Code Sending Zones Receiving Zones
service options are available to
Express Saver
Express Saver
Express Plus
Express Plus
Expedited
Expedited
and from a particular destination
ISO Code
Standard
Standard
Express
Express
and origin and are also used to
identify a shipment’s zone number. A
You will need the zone numbers Afghanistan AF 9 9 9
when calculating the cost of Albania AL 5 5 5
your shipment. Algeria DZ 10 10 10
American Samoa AS 9 9 9
Sending or receiving Andorra AD 5 6
Angola AO 10 10 10
Use the sending zone columns Anguilla AI 9 9 9
when the shipping charges are billed
Antigua and Barbuda AG 9 9 9
to a party in the sending country*.
Antilles, Netherlands AN 9 9 9
Argentina AR p 10 10 5 10 10 10 6
Use the receiving zone columns
Armenia AM p 9 9 9
when the shipping charges are billed
Aruba AW 9 9 9
to a party in the receiving country*.
Australia AU p 8 8 8 5 8 8 8 4
Using the zone table Austria AT 4 4 4 5 4 4 4 5
Azerbaijan AZ 9 9 9
1 Find the location you are sending Azores PT p 4 4
to or receiving from. B
2 A service is generally available Bahamas BS p 9 9 9
when there is a zone number in Bahrain BH 9 5 9 9 6
the sending or receiving column of Bangladesh BD p 10 10 10
the country of your choice. Barbados BB 9 9 9
3 Note the zone number for later Barbuda (Antigua) AG 9 9 9
reference when calculating Belarus (Byelorussia) BY p 5 5 5
the cost. Belgium BE 2 2 2 3 2 2 2 3
Belize BZ 10
* Please see page 35 for more information about
billing options. Benin BJ 10 10 10
Bermuda BM 9 9 9 9
Bhutan BT 10 10 10
Bolivia BO 10 10 10 10
Bonaire (Netherlands Antilles) AN 9 9 9
Bosnia-Herzegovina BA 5 5 5 5
Botswana BW 10 9 9
Brazil BR p 10 10 5 10 10 10 6
British Virgin Islands VG 9 9 9
Brunei BN p 9 9 9
Bulgaria BG 42 42 51 42 42 42 51
Burkina Faso BF 10 10 10
Burundi BI 10
C
Cambodia KH p 10 10 10
Cameroon CM 10 10 10
Canada CA p 7 7 7 3 7 7 7 3
Canary Islands IC p 5 5
Cape Verde Islands CV p 10 10 10
Cayman Islands KY 9 9 9
Central African Republic CF 10
Ceuta ES 5
Chad TD 10 10 10
Channel Islands (Guernsey) GG 5 6 5 5 6
Channel Islands (Jersey) JE 5 6 5 5 6
Chile CL p 10 10 5 10 10 10 6
China, People’s Republic of CN p 8 8 8 4 9 9 9 6

W O R L D W I D E ZO N E S 7
C H O O SING A SE R V I C E
• extended area charge may apply to Tables showing all extended areas
certain areas. can be found in the ‘Calculate Time
and Cost’ section at www.ups.com.
◊ check rows below for appropriate
zone number. Please note that extended locations
are subject to change.
Country Country Code Sending Zones Receiving Zones Country Country Code Sending Zones Receiving Zones
Express Saver
Express Saver
Express Saver
Express Saver
Express Plus
Express Plus
Express Plus
Express Plus
Expedited
Expedited
Expedited
Expedited
ISO Code
ISO Code
Standard
Standard
Standard
Standard
Express
Express
Express
Express
Colombia CO p 10 10 5 10 10 10 6 Honduras HN p 10 5 10 10 10 6
Comoros KM 10 10 10 Hong Kong HK 8 8 8 4 8 8 8 4
Congo (Brazzaville) CG 10 10 10 Hungary HU p 41 41 41 51 41 41 41 51
Congo, Democratic Republic of CD 10 10 10 I
Cook Islands CK 9 Iceland IS 5 5 5
Costa Rica CR 10 10 5 10 10 10 6 India IN p 9 9 9 5 9 9 9 6
Côte d’Ivoire (Ivory Coast) CI 10 10 10 Indonesia ID p 8 8 8 4 8 8 8 4
Croatia HR p 5 5 5 Iraq IQ p 9 5 9 9 6
Curaçao (Netherlands Antilles) AN 9 9 9 Ireland, Republic of IE 2 2 2 2 2 2 2 2
Cyprus CY 42 42 42 42 Israel IL 9 9 5 9 9 6
Czech Republic CZ p 41 41 41 5 41 41 41 51 Italy IT p 4 4 4 5 4 4 4 5
D Ivory Coast (Côte d’Ivoire) CI 10 10 10
Denmark DK p 4 4 4 5 4 4 4 5 J
Djibouti DJ 10 10 10 Jamaica JM p 9 9 9
Dominica DM 9 9 9 Japan JP p 8 8 4 11 11 11 5
Dominican Republic DO p 9 5 9 9 9 6 Jordan JO 10 10 10
E K
East Timor TL 9 Kazakhstan KZ p 9 9 9
Ecuador EC p 10 5 10 10 10 6 Kenya KE 9 9 9
Egypt EG 9 5 9 9 6 Kiribati KI 9
El Salvador SV p 10 5 10 10 10 6 Korea, South KR 8 4 8 8 8 4
England GB p 1 1 1 1 1 1 1 1 Kosovo RS 5 5 5
Equatorial Guinea GQ 10 Kosrae FM 9
Eritrea ER 10 10 10 (Micronesia, Federated States of)
Estonia EE 42 42 51 42 42 42 51 Kuwait KW 9 5 9 9 6
Ethiopia ET 10 10 10 Kyrgyzstan KG 9 9 9
F L
Faroe Islands FO 5 Laos LA 10 10 10
Fiji FJ 9 9 9 Latvia LV 42 42 51 42 42 42 51
Finland FI p 4 4 5 4 4 4 5 Lebanon LB 10 10 10
France FR p 3 3 3 4 3 3 3 4 Lesotho LS 10
French Guiana GF 10 Liberia LR 10 10 10
French Polynesia PF 9 9 9 Libya LY 10 10 10
G Liechtenstein LI 51 51 6 5 5 5 6
Gabon GA 10 10 10 Lithuania LT 42 42 51 42 42 42 51
Gambia GM 10 10 10 Luxembourg LU 2 2 2 3 2 2 2 3
Gaza (West Bank) PS 9 5 9 9 6 M
Georgia GE p 9 9 9 Macau MO 8 4 9 9 6
Germany DE p 3 3 3 4 3 3 3 4 Macedonia (FYROM) MK 5 5 5
Ghana GH 10 10 10 Madagascar MG 10 10 10
Gibraltar GI 5 5 5 Madeira PT p 4 4
Greece GR p 4 4 5 4 4 4 51 Malawi MW 10 10 10
Greenland GL 5 Malaysia MY p 8 8 4 8 8 8 4
Grenada GD 9 9 9 Maldives MV 10
Guadeloupe GP 10 10 10 Mali ML 10 10 10
Guam GU 9 9 9 Malta MT 42 42 42 42
Guatemala GT p 10 5 10 10 10 6 Marshall Islands MH 9
Guinea GN 10 10 10 Martinique MQ 9 9 9
Guinea Bissau GW 10 10 10 Mauritania MR 10 10 10
Guyana GY p 10 10 10 Mauritius MU 10 10 10
H Mayotte YT 10 10 10
Haiti HT p 10 10 10 Melilla ES 5
Holland (The Netherlands) NL p 2 2 2 3 2 2 2 3 Mexico MX p 7 7 3 7 7 7 3

8
Zone tables
The following tables list which Country Country Code Sending Zones Receiving Zones
service options are available to
Express Saver
Express Saver
Express Plus
Express Plus
Expedited
Expedited
and from a particular destination
ISO Code
Standard
Standard
Express
Express
and origin and are also used to
identify a shipment’s zone number. Micronesia FM 9
You will need the zone numbers (Federated States of)
when calculating the cost of Moldova MD p 5 5 5
your shipment. Monaco MC 3 3 4 3 3 3 4
Mongolia MN 9 9 9
Sending or receiving Montenegro ME 5 5 5
Montserrat MS 10 10 10
Use the sending zone columns Morocco MA 9 9 9
when the shipping charges are billed
Mozambique MZ 10
to a party in the sending country*.
N
Namibia NA 10 8 8
Use the receiving zone columns
Nepal NP p 10 10 10
when the shipping charges are billed
Netherlands Antilles AN 9 9 9
to a party in the receiving country*.
Netherlands, The (Holland) NL p 2 2 2 3 2 2 2 3
Using the zone table Nevis (St. Kitts) KN 9 9 9
New Caledonia NC 9 9 9
1 Find the location you are sending New Zealand NZ p 9 5 9 9 9 4
to or receiving from. Nicaragua NI 10 5 10 10 10 6
2 A service is generally available Niger NE 10 10 10
when there is a zone number in Nigeria NG 9 9 9
the sending or receiving column of Northern Ireland GB 1 2 1 1 2
the country of your choice. Northern Mariana Islands MP p 9 9 9
3 Note the zone number for later Norway NO p 51 51 6 5 5 5 6
reference when calculating O
the cost. Oman OM 9 5 9 9 6
P
* Please see page 35 for more information about
billing options. Pakistan PK p 9 9 9
Palau PW 10
Panama PA p 10 5 10 10 10 6
Papua New Guinea PG 9
Paraguay PY 10 10 10 10
Peru PE p 10 10 5 10 10 10 4
Philippines PH p 8 8 8 4 8 8 8 4
Poland PL p 41 41 41 5 41 41 41 51
Ponape FM 9
(Micronesia, Federated States of)
Portugal PT p 4 4 4 5 4 4 4 5
(excluding Azores and Madeira)
Puerto Rico PR p 7 7 3 7 7 7 3
Q
Qatar QA 9 5 9 9 6
R
Reunion RE 10 10 10
Romania RO 42 42 51 42 42 42 51
Rota (Northern Mariana Islands) MP p 9 9 9
Russia RU p a a a a
For areas below
101000 - 678991 5 5 5 5
683000 - 686940 5 5 5 5
694630 - 694916 5 5 5 5
680000 - 682990 8 8 5 5
690000 - 692930 8 8 5 5
693000 - 694620 8 8 5 5

W O R L D W I D E ZO N E S 9
C H O O SING A SE R V I C E
• extended area charge may apply to Tables showing all extended areas
certain areas. can be found in the ‘Calculate Time
and Cost’ section at www.ups.com.
◊ check rows below for appropriate
zone number. Please note that extended locations
are subject to change.
Country Country Code Sending Zones Receiving Zones Country Country Code Sending Zones Receiving Zones
Express Saver
Express Saver
Express Saver
Express Saver
Express Plus
Express Plus
Express Plus
Express Plus
Expedited
Expedited
Expedited
Expedited
ISO Code
ISO Code
Standard
Standard
Standard
Standard
Express
Express
Express
Express
Rwanda RW 10 Tuvalu TV 10
S U
Saba (Netherlands Antilles) AN 9 9 9 Uganda UG 10 10 10
Saipan (Northern Mariana Islands) MP 9 9 9 Ukraine UA p 5 5 5
Samoa WS 9 9 9 Union Island VC 9 9 9
San Marino SM p 5 6 5 5 5 6 (St.Vincent and the Grenadines)
Saudi Arabia SA 9 5 9 9 6 United Arab Emirates AE 9 9 5 9 9 6
Scotland GB p 1 1 1 1 1 1 1 1 United Kingdom GB p a a a a a a a a
Senegal SN 10 10 10 England p 1 1 1 1 1 1 1 1
Serbia RS 5 5 5 Northern Ireland 1 2 1 1 2
Seychelles SC 10 10 10 Scotland p 1 1 1 1 1 1 1 1
Sierra Leone SL 10 10 10 Wales 1 1 1 1 1 1 1 1
Singapore SG p 8 8 8 4 8 8 8 4 United States US a a a a a a a a
Slovak Republic SK 41 41 51 41 41 41 51 New Jersey:
Slovenia SI 41 41 51 41 41 41 51 07000 - 07999, 08500 - 08999 6 6 6 2 6 6 6 2
Solomon Islands SB 9 New York:
South Africa ZA 8 8 8 8 10000 - 10399, 10900 - 11999 6 6 6 2 6 6 6 2
Spain ES p 4 4 4 5 4 4 4 5 Other locations 7 7 7 3 7 7 7 3
(excluding Canary Islands, Uruguay UY 10 10 10 10
Ceuta and Melilla) Uzbekistan UZ 9 9 9
Sri Lanka LK p 9 9 9 9 V
St. Barthelemy GP 9 10 10 Vanuatu VU 9
St. Christopher (St. Kitts) KN 9 9 9 Venezuela VE p 10 5 10 10 10 6
St. Croix (US Virgin Islands) VI 9 9 9 Vietnam VN p 9 9 9 4
St. Eustatius (Netherlands Antilles) AN 9 9 9 Virgin Gorda (British Virgin Islands) VG 9 9 9
St. John (US Virgin Islands) VI 9 9 9 Virgin Islands (US) VI 9 9 9
St. Kitts (St. Christopher) KN 9 9 9 W
St. Lucia LC 9 9 9 Wales GB 1 1 1 1 1 1 1 1
St. Maarten (Netherlands Antilles) AN 9 9 9 Wallis and Futuna Islands WF 9
St. Martin (Guadeloupe) GP 10 10 10 West Bank (Gaza) PS 9 5 9 9 6
St. Thomas (US Virgin Islands) VI 9 9 9 Y
St. Vincent and the Grenadines VC 9 9 9 Yap (Micronesia, Federated States of) FM 9
Suriname SR 10 10 10 Yemen, Republic of YE 10 10 10
Swaziland SZ 10 Z
Sweden SE p 4 4 4 5 4 4 4 5 Zambia ZM 10 10 10
Switzerland CH p 51 51 51 6 5 5 5 6 Zimbabwe ZW 9 9 9
Syria SY 10 10 10
T
Tahiti PF 9 9 9
Taiwan TW p 8 8 8 4 8 8 8 4
Tajikistan TJ p 9
Tanzania TZ 10 10 10
Thailand TH p 8 8 5 8 8 8 4
Tinian (Northern Mariana Islands) MP p 9 9 9
Togo TG 10 10 10
Tonga TO 9
Tortola (British Virgin Islands) VG 9 9 9
Trinidad and Tobago TT p 9 9 9
Truk (Micronesia, Federated States of) FM 9
Tunisia TN 10 10 10
Turkey TR 5 5 1 5 5 1
Turkmenistan TM 9
Turks and Caicos Islands TC 9

10

11
PART A Small Package Services
Section 2: Determining the Rate –
Sending Shipments
The rate for sending a UPS 5 Look up the rate that applies to Time saving tip
shipment is determined by its the chargeable weight and zone
service level, destination zone, for your shipment. You can also find the total cost
weight and any additional charges. of your shipment via the UPS
6 Note any additional costs, including ‘Calculate Time and Cost’ tool
How to calculate your shipment rate: charges for optional services. on your local homepage at
www.ups.com.
1 Make sure that you are in the
correct section. The sending
rates in this section apply to any
Changes to rates and
outbound domestic and international
additional charges
shipments when the shipping
charges are billed to a party in
In order to respond to evolving
the sending country.
costs and taxes and to ensure
a competitive service, UPS
2 Determine the chargeable weight.
reserves the right to amend or
introduce rates and charges.
3 Turn to the service option of
A minimum of 10 days notice
your choice (UPS Express Plus,
will be provided.
Express, Express Saver, Standard
or Expedited).
4 Find your shipment type in the
chart (UPS Express Envelopes,
documents or packages). UPS offers
separate rates for single package
and multiple package shipments
for the UPS Standard service.

12 S E N D I N G R AT E S
UPS Express Plus
EARLY MORNING DELIVERY FOR YOUR MOST TIME-SENSITIVE SHIPMENTS
These rates apply when the shipping charges are billed UPS Express Envelopes1
to a party in the sending country.
zone zone zone zone zone zone zone zone zone zone
1 2 3 4 41 51 6 7 8 9
Zone
To determine the zone number, see pages 6-9.
GBP 58.65 73.65 74.75 75.45 76.70 78.05 68.05 68.50 77.85 81.50
Chargeable weight Documents up to 2.5kg other than UPS Express Envelopes
Rates are based on the total actual weight or the total weight
dimensional weight of all packages in the shipment, 0.5 kg 59.65 75.45 76.35 79.65 86.55 82.30 71.20 71.55 80.85 84.60
whichever is the greater. Any fraction of a kilogram 1.0 kg 59.65 81.40 82.25 86.25 91.55 87.95 75.00 75.90 89.45 93.00
over the weight shown takes the next highest rate. 1.5 kg 59.65 83.45 85.25 90.65 96.55 93.60 78.85 80.20 95.15 101.40
2.0 kg 59.65 85.50 88.20 95.05 101.60 99.30 82.70 84.50 100.80 109.75
How to determine dimensional weight 2.5 kg 59.65 87.55 91.25 99.50 106.70 104.95 86.55 88.80 106.45 118.15
L x W x H = Dimensional weight
5000 Documents over 2.5kg and Packages
zone zone zone zone zone zone zone zone zone zone
L = length in cm
GBP 1 2 3 4 41 51 6 7 8 9
W = width in cm
weight
H = height in cm
0.5 kg 59.65 75.45 76.35 79.65 86.55 89.80 77.15 83.90 92.10 97.25
W L 1.0 kg 59.65 81.40 82.25 86.25 91.55 94.95 80.70 88.15 98.50 105.80
1.5 kg 59.65 83.45 85.25 90.65 96.55 100.20 84.35 92.45 104.85 114.35
2.0 kg 59.65 85.50 88.20 95.05 101.60 105.40 87.95 96.70 111.15 122.95
2.5 kg 59.65 87.55 91.25 99.50 106.70 110.65 91.60 100.95 117.55 131.50
3.0 kg 62.90 89.00 93.65 103.15 110.65 114.65 94.60 104.80 121.70 137.25
H 3.5 kg 62.90 91.00 96.65 107.05 114.35 118.80 97.60 108.60 125.85 143.15
4.0 kg 62.90 92.95 99.70 110.90 118.05 122.95 100.55 112.40 129.95 149.10
4.5 kg 62.90 94.95 102.70 114.75 121.75 127.10 103.50 116.25 134.10 155.00
5.0 kg 62.90 96.90 105.70 118.60 125.45 131.20 106.45 120.10 138.25 160.90
5.5 kg 66.25 98.35 108.30 122.50 128.80 134.60 108.75 123.05 142.60 166.85
6.0 kg 66.25 99.75 110.80 126.40 132.20 138.00 111.10 126.00 146.95 172.75
6.5 kg 66.25 101.15 113.40 130.25 135.55 141.35 113.45 128.95 151.30 178.65
7.0 kg 66.25 102.60 115.95 134.15 138.95 144.80 115.80 131.90 155.65 184.55
Additional charges
7.5 kg 66.25 103.95 118.45 138.00 142.25 148.15 118.15 134.85 160.05 190.50
These rates are exclusive of any additional charges,
8.0 kg 69.60 105.35 121.05 141.85 145.55 151.55 120.50 137.80 164.40 196.40
such as charges for extended area delivery or any
8.5 kg 69.60 106.80 123.55 145.70 148.90 154.90 122.85 140.80 168.75 202.30
optional services. Please see page 26 for more details.
9.0 kg 69.60 108.20 126.15 149.60 152.20 158.25 125.20 143.75 173.10 208.25
Tax 9.5 kg 69.60 109.60 128.70 153.50 155.50 161.70 127.55 146.70 177.45 214.15
These rates are exclusive of tax. Where applicable, 10 kg 69.60 111.05 131.25 157.35 158.85 165.05 129.90 149.65 181.85 220.05
VAT will be charged at the standard rate. 11 kg 77.55 113.50 134.80 164.00 164.90 171.20 133.75 154.95 190.15 230.25
12 kg 77.55 116.20 138.45 169.75 171.00 177.65 137.60 160.25 198.50 240.75
Arrange a collection 13 kg 77.55 119.00 142.10 175.55 177.10 184.05 141.45 165.45 206.85 251.30
Select “Schedule a Collection” on your local homepage 14 kg 77.55 121.70 145.75 181.40 183.15 190.45 145.35 170.75 215.25 261.80
at www.ups.com or call UPS on 08457 877 877. 15 kg 77.55 124.45 149.35 187.15 189.30 196.90 149.20 176.00 223.60 272.30
16 kg 85.55 127.25 153.00 192.95 195.35 203.30 153.05 181.30 231.90 282.85
Notes 17 kg 85.55 129.95 156.65 198.75 201.40 209.75 156.90 186.60 240.25 293.40
1
For correspondence and documents only. There is no 18 kg 85.55 132.75 160.30 204.50 207.55 216.20 160.75 191.90 248.60 303.85
limit on weight or number of pages you may enclose in 19 kg 85.55 135.45 163.90 210.35 213.60 222.60 164.65 197.10 256.95 314.40
a UPS Express Envelope.
20 kg 85.55 138.25 167.55 216.15 219.70 229.05 168.50 202.40 265.30 324.95
2
The maximum weight for an individual package is 70kg.
22 kg 97.70 143.10 174.30 226.55 231.05 241.05 175.80 211.85 281.50 348.30
If you need to ship single packages in excess of 70kg,
24 kg 97.70 147.95 180.95 237.05 242.35 253.00 183.10 221.35 297.65 371.65
please review the Freight Services section in PART B of
26 kg 97.70 152.85 187.70 247.55 253.65 264.90 190.40 230.85 313.85 395.00
this guide or call UPS on 01753 760 100.
To determine the rate for a shipment with multiple 28 kg 97.70 157.75 194.40 258.05 264.95 276.90 197.75 240.30 330.10 418.25
packages weighing in total more than 70kg, multiply 30 kg 97.70 162.60 201.15 268.55 276.25 288.85 205.05 249.80 346.25 441.60
the total weight (rounded up to the next whole kilogram) 35 kg 105.30 176.70 223.15 303.40 310.25 324.00 224.30 280.25 387.65 496.55
by the appropriate price per kilogram shown. 40 kg 112.95 190.10 242.35 337.55 344.30 359.70 243.55 310.70 429.00 553.50
The amount billed will be the result of the calculation, 45 kg 120.55 203.55 261.50 371.70 378.35 395.35 262.85 341.15 470.40 610.40
or the minimum rate shown, whichever is the greater. 50 kg 128.20 216.90 280.65 405.75 412.40 431.05 282.10 371.60 511.80 667.35
55 kg 135.80 230.35 299.80 439.90 446.40 466.75 301.40 402.10 553.20 724.25
60 kg 143.55 243.75 319.00 474.05 480.45 502.40 320.65 432.55 594.55 781.20
65 kg 151.15 257.15 338.10 508.20 514.50 538.10 339.90 463.00 635.95 838.10
70 kg 158.75 270.55 357.30 542.30 548.55 573.75 359.20 493.45 677.35 895.05
Over 70 kg2
Price per kg 2.26 3.86 5.10 7.74 7.83 8.19 5.13 7.04 9.67 12.78
Min rate 158.75 270.55 357.30 542.30 548.55 573.75 359.20 493.45 677.35 895.05

S E N D I N G R AT E S 13
UPS Express
NEXT MORNING DELIVERY ACROSS EUROPE AND TIME-DEFINITE DELIVERY WORLDWIDE
UPS Express Envelopes1
zone zone zone zone zone zone zone zone zone zone zone zone zone
1 2 3 4 41 42 5 51 6 7 8 9 10
SE NDI NG R A T E S
GBP 33.65 38.65 39.75 40.45 41.70 42.15 43.05 42.60 33.05 33.50 42.85 46.50 53.75
Documents up to 2.5kg other than UPS Express Envelopes
weight
0.5 kg 34.65 40.45 41.35 44.65 51.55 52.20 47.30 46.80 36.20 36.55 45.85 49.60 59.80
1.0 kg 34.65 46.40 47.25 51.25 56.55 57.30 52.95 53.55 40.00 40.90 54.45 58.00 68.90
1.5 kg 34.65 48.45 50.25 55.65 61.55 62.45 58.60 58.25 43.85 45.20 60.15 66.40 78.00
2.0 kg 34.65 50.50 53.20 60.05 66.60 67.50 64.30 62.90 47.70 49.50 65.80 74.75 87.10
2.5 kg 34.65 52.55 56.25 64.50 71.70 72.65 69.95 67.60 51.55 53.80 71.45 83.15 96.20
Documents over 2.5kg and Packages
zone zone zone zone zone zone zone zone zone zone zone zone zone
GBP 1 2 3 4 41 42 5 51 6 7 8 9 10
weight
0.5 kg 34.65 40.45 41.35 44.65 51.55 52.20 54.80 54.10 42.15 48.90 57.10 62.25 70.40
1.0 kg 34.65 46.40 47.25 51.25 56.55 57.30 59.95 59.30 45.70 53.15 63.50 70.80 79.50
1.5 kg 34.65 48.45 50.25 55.65 61.55 62.45 65.20 64.50 49.35 57.45 69.85 79.35 88.70
2.0 kg 34.65 50.50 53.20 60.05 66.60 67.50 70.40 69.70 52.95 61.70 76.15 87.95 97.85
2.5 kg 34.65 52.55 56.25 64.50 71.70 72.65 75.65 74.90 56.60 65.95 82.55 96.50 106.95
3.0 kg 37.90 54.00 58.65 68.15 75.65 76.40 79.65 79.00 59.60 69.80 86.70 102.25 112.40
3.5 kg 37.90 56.00 61.65 72.05 79.35 80.15 83.80 83.10 62.60 73.60 90.85 108.15 118.35
4.0 kg 37.90 57.95 64.70 75.90 83.05 83.90 87.95 87.15 65.55 77.40 94.95 114.10 124.35
4.5 kg 37.90 59.95 67.70 79.75 86.75 87.65 92.10 91.25 68.50 81.25 99.10 120.00 130.30
5.0 kg 37.90 61.90 70.70 83.60 90.45 91.45 96.20 95.30 71.45 85.10 103.25 125.90 136.25
5.5 kg 41.25 63.35 73.30 87.50 93.80 94.70 99.60 98.60 73.75 88.05 107.60 131.85 142.25
6.0 kg 41.25 64.75 75.80 91.40 97.20 97.95 103.00 101.85 76.10 91.00 111.95 137.75 148.25
6.5 kg 41.25 66.15 78.40 95.25 100.55 101.20 106.35 105.10 78.45 93.95 116.30 143.65 154.25
7.0 kg 41.25 67.60 80.95 99.15 103.95 104.45 109.80 108.35 80.80 96.90 120.65 149.55 160.20
7.5 kg 41.25 68.95 83.45 103.00 107.25 107.70 113.15 111.65 83.15 99.85 125.05 155.50 166.15
8.0 kg 44.60 70.35 86.05 106.85 110.55 111.00 116.55 114.90 85.50 102.80 129.40 161.40 172.15
8.5 kg 44.60 71.80 88.55 110.70 113.90 114.25 119.90 118.15 87.85 105.80 133.75 167.30 178.10
9.0 kg 44.60 73.20 91.15 114.60 117.20 117.50 123.25 121.45 90.20 108.75 138.10 173.25 184.10
9.5 kg 44.60 74.60 93.70 118.50 120.50 120.80 126.70 124.70 92.55 111.70 142.45 179.15 190.05
10 kg 44.60 76.05 96.25 122.35 123.85 124.05 130.05 127.95 94.90 114.65 146.85 185.05 196.10
11 kg 52.55 78.50 99.80 129.00 129.90 130.10 136.20 134.50 98.75 119.95 155.15 195.25 211.40
12 kg 52.55 81.20 103.45 134.75 136.00 136.25 142.65 141.00 102.60 125.25 163.50 205.75 223.40
13 kg 52.55 84.00 107.10 140.55 142.10 142.30 149.05 147.55 106.45 130.45 171.85 216.30 235.35
14 kg 52.55 86.70 110.75 146.40 148.15 148.35 155.45 154.05 110.35 135.75 180.25 226.80 247.25
15 kg 52.55 89.45 114.35 152.15 154.30 154.50 161.90 160.60 114.20 141.00 188.60 237.30 259.25
16 kg 60.55 92.25 118.00 157.95 160.35 160.55 168.30 167.15 118.05 146.30 196.90 247.85 271.15
17 kg 60.55 94.95 121.65 163.75 166.40 166.70 174.75 173.65 121.90 151.60 205.25 258.40 283.10
18 kg 60.55 97.75 125.30 169.50 172.55 172.75 181.20 180.20 125.75 156.90 213.60 268.85 295.10
19 kg 60.55 100.45 128.90 175.35 178.60 178.80 187.60 186.70 129.65 162.10 221.95 279.40 307.00
20 kg 60.55 103.25 132.55 181.15 184.70 184.95 194.05 193.25 133.50 167.40 230.30 289.95 318.95
22 kg 72.70 108.10 139.30 191.55 196.05 196.60 206.05 204.95 140.80 176.85 246.50 313.30 341.80
24 kg 72.70 112.95 145.95 202.05 207.35 208.30 218.00 216.70 148.10 186.35 262.65 336.65 364.60
26 kg 72.70 117.85 152.70 212.55 218.65 220.00 229.90 228.45 155.40 195.85 278.85 360.00 387.45
28 kg 72.70 122.75 159.40 223.05 229.95 231.65 241.90 240.15 162.75 205.30 295.10 383.25 410.25
30 kg 72.70 127.60 166.15 233.55 241.25 243.40 253.85 251.90 170.05 214.80 311.25 406.60 433.05
35 kg 80.30 141.70 188.15 268.40 275.25 277.60 289.00 287.35 189.30 245.25 352.65 461.55 493.75
40 kg 87.95 155.10 207.35 302.55 309.30 311.90 324.70 322.80 208.55 275.70 394.00 518.50 554.40
45 kg 95.55 168.55 226.50 336.70 343.35 346.10 360.35 358.20 227.85 306.15 435.40 575.40 615.05
50 kg 103.20 181.90 245.65 370.75 377.40 380.40 396.05 393.65 247.10 336.60 476.80 632.35 675.70
55 kg 110.80 195.35 264.80 404.90 411.40 414.60 431.75 429.10 266.40 367.10 518.20 689.25 736.35
60 kg 118.55 208.75 284.00 439.05 445.45 448.85 467.40 464.55 285.65 397.55 559.55 746.20 797.00
65 kg 126.15 222.15 303.10 473.20 479.50 483.15 503.10 500.00 304.90 428.00 600.95 803.10 857.65
70 kg 133.75 235.55 322.30 507.30 513.55 517.35 538.75 535.50 324.20 458.45 642.35 860.05 918.30
Over 70 kg 2
Price per kg 1.91 3.36 4.60 7.24 7.33 7.39 7.69 7.65 4.63 6.54 9.17 12.28 13.11
Min rate 133.75 235.55 322.30 507.30 513.55 517.35 538.75 535.50 324.20 458.45 642.35 860.05 918.30

14 S E N D I N G R AT E S
UPS Express Saver
DELIVERY DURING THE NEXT BUSINESS DAY ACROSS EUROPE AND FAST DELIVERY WORLDWIDE
These rates apply when the shipping charges are billed UPS Express Envelopes1
to a party in the sending country.
zone zone zone zone zone zone
1 2 3 4 41 42
Zone
To determine the zone number, see pages 6-9.
GBP 33.00 35.65 36.70 37.45 38.50 38.95
Chargeable weight Documents up to 2.5kg other than UPS Express Envelopes
Rates are based on the total actual weight or the total weight
dimensional weight of all packages in the shipment, 0.5 kg 33.95 37.45 38.20 41.35 47.55 48.05
whichever is the greater. Any fraction of a kilogram 1.0 kg 33.95 42.95 43.65 47.50 52.15 52.80
over the weight shown takes the next highest rate. 1.5 kg 33.95 44.70 46.40 51.35 56.80 57.45
2.0 kg 33.95 46.55 49.05 55.30 61.40 62.20
How to determine dimensional weight 2.5 kg 33.95 48.35 51.75 59.20 66.00 66.90
L x W x H = Dimensional weight
5000 Documents over 2.5kg and Packages
zone zone zone zone zone zone
L = length in cm
GBP 1 2 3 4 41 42
W = width in cm
weight
H = height in cm
0.5 kg 33.95 37.45 38.20 41.35 47.55 48.05
W L 1.0 kg 33.95 42.95 43.65 47.50 52.15 52.80
1.5 kg 33.95 44.70 46.40 51.35 56.80 57.45
2.0 kg 33.95 46.55 49.05 55.30 61.40 62.20
2.5 kg 33.95 48.35 51.75 59.20 66.00 66.90
3.0 kg 37.25 50.10 54.60 62.90 68.50 70.90
H 3.5 kg 37.25 51.90 57.30 66.70 72.50 74.35
4.0 kg 37.25 53.65 60.10 70.40 76.50 77.90
4.5 kg 37.25 55.40 62.80 74.15 80.50 81.35
5.0 kg 37.25 57.15 65.60 77.95 84.50 84.85
5.5 kg 40.50 58.50 67.95 81.45 87.40 87.95
6.0 kg 40.50 59.95 70.30 84.95 90.40 91.10
6.5 kg 40.50 61.30 72.70 88.50 93.45 94.25
7.0 kg 40.50 62.65 75.05 92.00 96.45 97.40
Additional charges
7.5 kg 40.50 64.00 77.40 95.50 99.45 100.55
These rates are exclusive of any additional charges,
8.0 kg 43.80 65.45 79.75 99.00 102.50 103.70
such as charges for extended area delivery or any
8.5 kg 43.80 66.80 82.20 102.60 105.50 106.85
optional services. Please see page 26 for more details.
9.0 kg 43.80 68.15 84.55 106.10 108.50 110.00
Tax 9.5 kg 43.80 69.55 86.90 109.60 111.55 113.15
These rates are exclusive of tax. Where applicable, 10 kg 43.80 70.95 89.25 113.15 114.55 116.30
VAT will be charged at the standard rate. 11 kg 51.50 73.40 92.55 118.65 119.45 120.45
12 kg 51.50 75.85 95.90 124.15 125.25 126.35
Arrange a collection 13 kg 51.50 78.25 99.20 129.65 131.00 132.25
Select “Schedule a Collection” on your local homepage 14 kg 51.50 80.65 102.50 135.20 136.75 138.15
at www.ups.com or call UPS on 08457 877 877. 15 kg 51.50 83.05 105.75 140.65 142.55 144.00
16 kg 59.30 85.50 109.05 146.15 148.30 149.90
Notes 17 kg 59.30 87.95 112.35 151.65 154.10 155.80
1
For correspondence and documents only. There is no 18 kg 59.30 90.35 115.65 157.15 159.85 161.70
limit on weight or number of pages you may enclose in 19 kg 59.30 92.80 118.95 162.70 165.60 167.60
a UPS Express Envelope.
20 kg 59.30 95.20 122.25 168.20 171.40 173.45
2
The maximum weight for an individual package is 70kg.
22 kg 71.30 99.90 129.10 178.15 181.80 183.70
If you need to ship single packages in excess of 70kg,
24 kg 71.30 104.65 135.90 188.15 192.20 193.90
please review the Freight Services section in PART B of
26 kg 71.30 109.40 142.75 198.10 202.65 204.10
this guide or call UPS on 01753 760 100.
To determine the rate for a shipment with multiple 28 kg 71.30 114.15 149.55 208.00 213.05 214.30
packages weighing in total more than 70kg, multiply 30 kg 71.30 118.85 156.40 218.00 223.45 224.50
the total weight (rounded up to the next whole kilogram) 35 kg 78.70 131.35 174.25 249.50 255.10 257.00
by the appropriate price per kilogram shown. 40 kg 86.15 143.85 192.05 280.95 286.65 288.75
The amount billed will be the result of the calculation, 45 kg 93.60 156.35 209.90 312.45 318.20 320.55
or the minimum rate shown, whichever is the greater. 50 kg 101.05 168.85 227.75 343.95 349.70 352.30
55 kg 108.55 181.35 245.60 375.45 381.25 384.05
60 kg 115.95 193.85 263.45 406.90 412.75 415.85
65 kg 123.45 206.35 281.25 438.40 444.25 447.60
70 kg 130.85 218.85 299.10 469.90 475.80 479.35
Over 70 kg 2
Price per kg 1.86 3.12 4.27 6.71 6.79 6.84
Min rate 130.85 218.85 299.10 469.90 475.80 479.35

S E N D I N G R AT E S 15
zone zone zone zone zone zone zone
5 51 6 7 8 9 10
SE NDI NG R A T E S
40.35 39.50 31.00 31.45 40.30 43.60 50.60
44.40 43.40 33.95 34.25 43.10 46.60 56.20
49.60 49.70 37.50 38.30 51.25 54.50 64.65
54.90 53.95 41.05 42.40 56.50 62.35 73.15
60.20 58.20 44.60 46.45 61.80 70.25 81.65
65.50 62.45 48.15 50.50 67.10 78.10 90.15
zone zone zone zone zone zone zone
5 51 6 7 8 9 10
51.40 50.20 39.70 46.00 53.55 58.30 66.15
56.40 55.05 43.00 49.95 59.50 66.35 74.75
61.40 59.90 46.40 53.90 65.40 74.45 83.40
66.30 64.70 49.80 57.85 71.35 82.55 92.00
71.30 69.60 53.20 61.80 77.25 90.65 100.65
75.80 73.35 56.70 66.00 82.15 97.00 106.35
79.75 77.15 59.45 69.65 86.10 102.60 112.05
83.75 80.95 62.20 73.35 90.05 108.20 117.75
87.65 84.70 64.95 77.05 94.00 113.80 123.45
91.60 88.50 67.65 80.75 97.95 119.35 129.15
94.65 91.50 69.85 83.50 102.05 124.95 134.90
97.75 94.45 72.15 86.30 106.15 130.55 140.60
100.90 97.45 74.35 89.05 110.30 136.15 146.30
104.00 100.45 76.55 91.90 114.35 141.75 152.00
107.05 103.40 78.75 94.65 118.45 147.35 157.70
110.15 106.40 80.95 97.45 122.60 152.95 163.40
113.25 109.45 83.20 100.20 126.70 158.55 169.10
116.30 112.40 85.40 103.00 130.80 164.15 174.80
119.40 115.40 87.60 105.75 134.90 169.70 180.50
122.55 118.35 89.80 108.55 139.05 175.30 186.20
128.70 124.35 93.40 113.45 146.70 185.30 200.35
134.85 130.30 97.05 118.40 154.65 195.25 211.75
141.10 136.25 100.75 123.45 162.65 205.25 223.05
147.25 142.20 104.45 128.50 170.65 215.20 234.35
153.40 148.20 108.15 133.55 178.65 225.15 245.65
159.60 154.20 111.85 138.60 186.60 235.15 257.00
165.80 160.15 115.55 143.60 194.55 245.10 268.30
172.00 166.10 119.25 148.65 202.60 255.10 279.60
178.15 172.10 122.90 153.70 210.55 265.05 290.90
184.35 178.05 126.60 158.75 218.55 275.05 302.25
195.55 189.10 133.50 167.75 233.80 296.90 323.90
206.80 200.15 140.50 176.80 249.15 318.70 345.55
218.10 211.15 147.45 185.80 264.40 340.55 367.10
229.35 222.20 154.40 194.80 279.65 362.40 388.75
240.60 233.25 161.40 203.85 295.00 384.30 410.40
274.30 266.25 179.30 233.05 334.10 438.10 467.80
308.10 299.20 197.60 261.70 373.35 491.95 525.30
341.80 332.20 215.90 290.40 412.60 545.80 582.75
375.50 365.20 234.20 319.15 451.80 599.60 640.30
409.30 398.20 252.45 347.85 491.05 653.50 697.80
443.00 431.20 270.75 376.55 530.30 707.30 755.35
476.75 464.20 289.05 405.25 569.50 761.10 812.90
510.50 497.15 307.40 433.90 608.75 814.95 870.40
7.29 7.10 4.39 6.19 8.69 11.64 12.43
510.50 497.15 307.40 433.90 608.75 814.95 870.40

16 S E N D I N G R AT E S
UPS Standard
SCHEDULED DAY-DEFINITE DELIVERY THROUGHOUT EUROPE
These rates apply when the shipping charges are billed Single package shipments
to a party in the sending country.
zone zone zone zone zone zone zone
GBP 1 2 3 4 5 51 6
Zone
weight
To determine the zone number, see pages 6-9.
1 kg 18.80 36.55 38.50 38.75 42.65 49.35 52.35
Chargeable weight 2 kg 18.80 39.30 41.90 43.75 49.70 57.30 59.80
Rates are based on the total actual weight or the total 3 kg 18.80 42.15 45.25 48.85 56.80 65.25 67.25
dimensional weight of all packages in the shipment, 4 kg 18.80 44.90 48.65 53.85 63.85 73.15 74.70
whichever is the greater. Any fraction of a kilogram 5 kg 18.80 47.75 52.10 58.90 70.95 81.10 82.15
over the weight shown takes the next highest rate. 6 kg 21.60 49.10 53.05 61.25 77.55 83.70 86.70
7 kg 21.60 50.45 54.05 63.60 79.15 86.15 91.30
How to determine dimensional weight 8 kg 21.60 51.80 55.05 65.95 80.65 88.60 95.85
9 kg 21.60 53.20 56.05 68.30 82.15 91.05 100.45
L x W x H = Dimensional weight
5000 10 kg 21.60 54.55 57.05 70.65 83.75 93.55 105.00
11 kg 24.80 55.50 58.30 71.75 85.25 95.35 106.30
L = length in cm 12 kg 24.80 56.40 59.55 72.85 86.80 97.15 107.60
W = width in cm 13 kg 24.80 57.35 60.80 73.95 88.35 98.95 108.90
H = height in cm
14 kg 24.80 58.30 62.05 75.05 89.85 100.75 110.20
15 kg 24.80 59.20 63.35 76.15 91.40 102.60 111.55
W L
16 kg 28.00 60.15 64.60 77.25 92.95 104.35 112.85
17 kg 28.00 61.10 65.85 78.35 94.45 106.20 114.15
18 kg 28.00 62.00 67.10 79.45 96.00 107.95 115.45
19 kg 28.00 62.95 68.35 80.55 97.50 109.80 116.75
20 kg 28.00 63.85 69.60 81.65 99.05 111.65 118.05
H
21 kg 31.25 64.85 70.95 82.75 100.65 113.40 119.35
22 kg 31.25 65.85 72.30 83.85 102.25 115.25 120.65
23 kg 31.25 66.85 73.60 84.95 103.85 117.05 122.00
24 kg 31.25 67.85 74.90 86.05 105.40 118.85 123.30
25 kg 31.25 68.80 76.20 87.15 107.05 120.65 124.60
26 kg 34.55 69.80 77.50 88.20 108.60 122.45 125.90
27 kg 34.55 70.75 78.80 89.30 110.15 124.30 127.20
Additional charges 28 kg 34.55 71.75 80.20 90.40 111.80 126.10 128.50
These rates are exclusive of any additional charges, 29 kg 34.55 72.75 81.50 91.50 113.35 127.90 129.80
such as charges for extended area delivery or any
30 kg 34.55 73.75 82.80 92.60 114.95 129.70 131.10
optional services. Please see page 26 for more details.
31 kg 37.80 74.75 84.10 93.70 116.55 131.55 132.45
32 kg 37.80 75.75 85.40 94.80 118.15 133.30 133.75
Tax
33 kg 37.80 76.75 86.70 95.90 119.75 135.15 135.05
These rates are exclusive of tax. Where applicable,
VAT will be charged at the standard rate. 34 kg 37.80 77.65 88.05 97.00 121.30 136.90 136.35
35 kg 37.80 78.65 89.35 98.10 122.90 138.75 137.65
Arrange a collection 40 kg 42.05 83.10 93.55 102.75 129.60 146.15 145.20
Select “Schedule a Collection” on your local homepage 45 kg 46.20 87.55 97.70 107.40 136.30 153.55 152.75
at www.ups.com or call UPS on 08457 877 877. 50 kg 50.45 92.00 101.85 112.05 143.00 160.95 160.35
55 kg 54.70 96.45 106.05 116.70 149.65 168.30 167.85
Notes 60 kg 58.90 100.85 110.15 121.35 156.35 175.75 175.45
1
The maximum weight for an individual package 65 kg 63.10 105.30 114.35 126.05 163.05 183.15 183.00
is 70kg. If you need to ship single packages in excess 70 kg 67.30 109.75 118.55 130.70 169.75 190.55 190.60
of 70kg, please review the Freight Services section in
PART B of this guide or call UPS on 01753 760 100.
Multiple package shipments
To determine the rate for a shipment with multiple
zone zone zone zone zone zone zone
packages weighing in total more than 200kg
GBP 1 2 3 4 5 51 6
(UPS Standard) or 100kg (UPS Expedited), multiply the
total weight (rounded up to the next whole kilogram) weight
by the appropriate price per kilogram shown. 5 kg 20.25 51.00 55.05 61.95 74.10 84.40 87.85
The amount billed will be the result of the calculation, 10 kg 23.00 57.80 60.20 74.20 87.05 96.90 110.70
or the minimum rate shown, whichever is the greater. 15 kg 26.30 62.85 66.85 79.95 95.20 105.85 117.40
20 kg 29.60 67.90 73.50 85.75 103.40 114.75 124.05
25 kg 32.90 72.90 80.10 91.50 111.60 123.65 130.80
30 kg 36.20 78.00 86.70 97.25 119.75 132.60 137.50
40 kg 43.75 87.60 97.45 107.65 134.25 148.70 151.80
50 kg 52.40 96.90 105.90 117.15 147.75 163.50 167.00
60 kg 60.95 106.15 114.25 126.65 161.20 178.35 182.20
70 kg 69.55 115.40 122.65 136.15 174.70 193.25 197.50
80 kg1
78.15 124.65 131.00 145.60 188.20 208.10 212.70
90 kg1
86.75 133.95 139.45 155.10 201.65 222.90 227.95
100 kg1 95.40 143.20 147.80 164.55 215.15 237.80 243.15
120 kg1 113.10 169.65 175.15 195.75 255.60 282.85 287.80
140 kg1 130.85 196.00 202.50 226.95 296.05 327.90 332.50
160 kg1 148.55 222.45 229.80 258.15 336.50 372.95 377.10
180 kg1 166.35 248.85 257.20 289.35 376.95 418.00 421.80
200 kg1 184.05 275.30 284.55 320.45 417.40 463.05 466.45
Over 200 kg1
Price per kg 0.92 1.37 1.42 1.60 2.08 2.31 2.33
Min rate 184.05 275.30 284.55 320.45 417.40 463.05 466.45

S E N D I N G R AT E S 17
UPS Expedited
SCHEDULED DAY-DEFINITE DELIVERY TO DESTINATIONS OUTSIDE EUROPE
Packages
zone zone zone zone zone
GBP 1 2 3 4 5
SE NDI NG R A T E S
weight
1 kg 53.10 41.05 49.55 54.35 54.25
2 kg 60.55 45.90 56.30 62.25 62.45
3 kg 67.95 50.80 63.10 70.10 70.65
4 kg 75.35 55.65 69.85 78.00 78.85
5 kg 82.75 60.50 76.65 85.90 87.10
6 kg 87.10 62.80 82.10 93.10 93.95
7 kg 91.35 65.15 87.55 100.30 100.90
8 kg 95.60 67.50 93.00 107.50 107.85
9 kg 99.95 69.80 98.45 114.70 114.80
10 kg 104.20 72.15 103.90 121.90 121.75
11 kg 105.45 74.45 106.55 125.35 127.15
12 kg 106.65 76.75 109.20 128.80 132.55
13 kg 107.85 79.00 111.85 132.20 137.95
14 kg 109.10 81.30 114.50 135.65 143.35
15 kg 110.30 83.60 117.15 139.10 148.70
16 kg 111.50 85.85 119.80 142.55 154.10
17 kg 112.75 88.10 122.40 146.00 159.50
18 kg 113.95 90.40 125.10 149.45 164.90
19 kg 115.15 92.70 127.70 152.90 170.30
20 kg 116.40 94.95 130.35 156.35 175.75
21 kg 117.55 97.20 132.95 159.75 181.15
22 kg 118.70 99.55 135.55 163.15 186.60
23 kg 119.90 101.80 138.15 166.60 192.05
24 kg 121.05 104.05 140.75 170.05 197.50
25 kg 122.20 106.30 143.35 173.50 202.95
26 kg 123.40 108.65 145.95 176.95 208.40
27 kg 124.55 110.90 148.50 180.40 213.85
28 kg 125.70 113.15 151.15 183.85 219.30
29 kg 126.85 115.45 153.70 187.30 224.75
30 kg 128.05 117.70 156.35 190.70 230.20
31 kg 129.25 120.00 158.90 194.15 235.65
32 kg 130.45 122.25 161.50 197.60 241.10
33 kg 131.70 124.55 164.10 201.05 246.55
34 kg 132.90 126.80 166.65 204.50 252.05
35 kg 134.10 129.10 169.30 207.95 257.50
40 kg 142.05 140.65 179.95 225.05 283.05
45 kg 149.90 152.15 190.55 242.25 308.60
50 kg 157.75 163.75 201.20 259.40 334.20
55 kg 165.70 175.25 211.85 276.50 359.75
60 kg 173.55 186.80 222.50 293.70 385.35
65 kg 181.45 198.35 233.20 310.85 410.90
70 kg 189.35 209.90 243.90 328.00 436.50
75 kg1 197.25 220.25 254.55 345.15 462.05
80 kg1 205.10 230.50 265.25 362.30 487.60
85 kg1 213.05 240.85 275.95 379.45 513.20
90 kg1 220.90 251.20 286.65 396.60 538.75
95 kg1 228.75 261.50 297.35 413.80 564.35
100 kg1 236.70 271.85 308.05 430.90 589.90
Over 100 kg1
Price per kg 2.36 2.71 3.08 4.30 5.89
Min rate 236.70 271.85 308.05 430.90 589.90

18

19
PART A Small Package Services
Section 3: Determining the Rate –
Receiving Shipments
Total control of imports 4 Find your shipment type in the Time saving tip
UPS can collect your shipments from chart (UPS Express Envelopes,
around the world. For your imports, documents or packages). UPS offers You can also look up receiving
we offer you the same reliable separate rates for single package rates in the ‘Calculate Time
services that we offer for exports. and multiple package shipments and Cost’ section on your local
Our rates in your local currency for the UPS Standard service. homepage at www.ups.com.
are fixed in advance to avoid the
effects of currency fluctuations and 5 Look up the rate that applies to
allow you to manage your import the chargeable weight and zone
Changes to rates and
shipping costs. for your shipment.
additional charges
The rate for receiving a UPS 6 Note any additional costs, including In order to respond to evolving
shipment is determined by its charges for optional services. costs and taxes and to ensure
service level, origin zone, weight a competitive service, UPS
and any additional charges. Important reserves the right to amend or
Please ensure that the shipper introduce rates and charges.
How to calculate your shipment rate: records your UPS account number A minimum of 10 days notice
on the UPS shipping documents. will be provided.
1 Make sure that you are in the
correct section. The receiving Inbound Routing Form
rates in this section apply to any To let all your suppliers know
inbound domestic and international that you have selected UPS as your
shipments when the shipping international carrier for imports,
charges are billed to a party in simply complete a UPS Routing Form
the receiving country. for each supplier and forward the
form to your UPS representative.
2 Determine the chargeable weight. This form can be downloaded
at www.ups.com, under the
3 Turn to the service option of your ‘Support’ section.
choice (UPS Express Plus, Express,
Express Saver, Standard or Expedited).

20 R E C E I V I N G R AT E S
UPS Express Plus
EARLY MORNING DELIVERY FOR YOUR MOST TIME-SENSITIVE SHIPMENTS
These rates apply when the shipping charges are billed UPS Express Envelopes1
to a party in the receiving country.
zone zone zone zone zone zone zone zone zone zone zone zone zone
1 2 3 4 41 42 5 6 7 8 9 10 11
Zone
To determine the zone number, see pages 6-9.
GBP 58.65 71.55 72.80 73.00 73.05 73.05 76.40 60.65 60.85 77.05 79.00 81.50 67.15
Chargeable weight Documents up to 2.5kg other than UPS Express Envelopes
Rates are based on the total actual weight or the total weight
dimensional weight of all packages in the shipment, 0.5 kg 59.65 75.70 77.00 77.65 80.00 80.00 80.80 72.45 72.30 79.80 81.90 84.15 88.65
whichever is the greater. Any fraction of a kilogram 1.0 kg 59.65 78.10 80.90 82.70 85.30 85.30 87.35 78.10 77.85 86.10 89.90 92.25 100.25
over the weight shown takes the next highest rate. 1.5 kg 59.65 80.55 84.80 87.70 90.60 90.60 93.85 83.70 83.30 92.35 97.90 100.25 111.85
2.0 kg 59.65 82.95 88.75 92.70 95.85 95.85 100.35 89.30 88.80 98.60 105.95 108.35 123.40
To determine the dimensional weight for import 2.5 kg 59.65 85.35 92.65 97.80 101.20 101.20 106.85 94.90 94.30 104.85 114.00 116.35 135.05
shipments, please visit the UPS homepage of the
country you are importing from. Documents over 2.5kg and Packages
zone zone zone zone zone zone zone zone zone zone zone zone zone
Additional charges
GBP 1 2 3 4 41 42 5 6 7 8 9 10 11
These rates are exclusive of any additional charges,
weight
such as charges for extended area delivery or any
0.5 kg 59.65 75.70 77.00 77.65 80.00 80.00 88.35 73.15 73.25 90.45 95.15 97.50 97.35
optional services. Please see page 26 for more details.
1.0 kg 59.65 78.10 80.90 82.70 85.30 85.30 94.50 79.90 79.80 96.65 103.80 105.80 106.70
Tax 1.5 kg 59.65 80.55 84.80 87.70 90.60 90.60 100.75 86.70 86.50 102.85 112.50 114.10 114.70
These rates are exclusive of tax. Where applicable, 2.0 kg 59.65 82.95 88.75 92.70 95.85 95.85 106.90 93.45 93.10 109.10 121.20 122.45 126.35
VAT will be charged at the standard rate. 2.5 kg 59.65 85.35 92.65 97.80 101.20 101.20 113.15 100.20 99.75 115.25 129.85 130.75 137.90
3.0 kg 62.90 87.00 95.60 101.80 111.05 111.05 119.30 104.95 104.80 121.10 134.20 139.05 143.30
Notes 3.5 kg 62.90 88.60 98.55 105.85 116.70 116.70 125.45 109.65 109.85 127.00 141.25 147.40 153.10
1
For correspondence and documents only. There is no 4.0 kg 62.90 90.25 101.55 109.90 122.35 122.35 131.70 114.40 114.90 132.85 148.30 155.75 162.95
limit on weight or number of pages you may enclose in 4.5 kg 62.90 91.85 104.55 113.90 127.90 127.90 137.85 119.10 120.00 138.75 155.35 164.00 172.75
a UPS Express Envelope. Document or package rates 5.0 kg 62.90 93.50 107.55 117.95 133.55 133.55 141.55 123.80 125.05 144.65 162.40 172.35 182.65
may apply for envelopes originating from the US. 5.5 kg 66.25 95.10 109.95 121.55 139.15 139.15 147.65 127.45 128.55 150.50 169.45 180.70 191.50
2
The maximum weight for an individual package is 70kg. 6.0 kg 66.25 96.75 112.35 125.15 144.75 144.75 153.70 131.05 132.00 156.40 176.50 188.95 200.40
If you need to ship single packages in excess of 70kg, 6.5 kg 66.25 98.35 114.85 128.80 150.35 150.35 159.80 134.70 135.45 162.25 183.55 197.30 209.25
please review the Freight Services section in PART B of
7.0 kg 66.25 99.95 117.25 132.40 155.95 155.95 165.90 138.30 138.95 168.10 190.60 205.65 218.15
this guide or call UPS on 01753 760 100.
7.5 kg 66.25 101.60 119.75 135.95 161.55 161.55 172.00 141.90 142.45 174.00 197.65 213.90 227.00
To determine the rate for a shipment with multiple
8.0 kg 69.60 103.20 122.25 139.55 167.20 167.20 178.05 145.55 145.95 179.90 204.65 222.25 235.85
packages weighing in total more than 70kg, multiply
8.5 kg 69.60 104.85 124.65 143.10 172.80 172.80 184.20 149.15 149.40 185.75 211.70 230.60 244.75
the total weight (rounded up to the next whole kilogram)
by the appropriate price per kilogram shown. 9.0 kg 69.60 106.45 127.10 146.65 178.40 178.40 190.25 152.80 152.90 191.65 218.75 238.85 253.60
The amount billed will be the result of the calculation, 9.5 kg 69.60 108.10 129.50 150.25 184.05 184.05 196.30 156.40 156.40 197.45 225.80 247.20 262.50
or the minimum rate shown, whichever is the greater. 10 kg 69.60 109.70 131.90 153.80 189.55 189.55 202.45 160.00 159.85 203.35 232.85 255.55 271.25
11 kg 77.55 111.65 135.55 159.70 195.15 195.15 208.35 166.60 166.40 211.55 245.30 269.80 282.70
12 kg 77.55 113.50 139.25 165.60 200.65 200.65 214.30 173.25 172.90 219.70 257.75 284.10 294.15
13 kg 77.55 115.40 142.90 171.40 206.25 206.25 220.20 179.85 179.45 227.80 270.20 298.35 305.55
14 kg 77.55 117.25 146.55 177.30 211.80 211.80 226.15 186.45 185.95 236.00 282.70 312.60 317.00
15 kg 77.55 119.20 150.30 183.30 217.35 217.35 232.10 193.05 192.45 244.15 295.15 326.90 328.70
16 kg 85.55 121.05 154.00 189.35 222.90 222.90 238.00 199.65 199.05 252.35 307.60 341.15 340.45
17 kg 85.55 122.95 157.75 195.40 228.45 228.45 243.90 206.25 205.55 260.45 320.10 355.45 352.10
18 kg 85.55 124.80 161.45 201.40 234.00 234.00 249.90 212.90 212.05 268.65 332.55 369.70 363.85
19 kg 85.55 126.70 165.15 207.45 239.60 239.60 255.80 219.50 218.60 276.80 345.00 384.00 375.50
20 kg 85.55 128.60 168.90 213.30 245.15 245.15 261.70 226.10 225.10 285.00 357.45 398.25 387.25
22 kg 97.70 132.10 175.20 223.60 255.00 255.00 272.15 237.60 236.65 299.95 387.40 430.60 408.15
24 kg 97.70 135.60 181.50 233.90 264.85 264.85 282.60 249.05 248.15 314.95 417.40 463.00 429.05
26 kg 97.70 139.15 187.80 244.25 274.70 274.70 293.05 260.55 259.75 330.00 447.40 495.35 449.35
28 kg 97.70 142.65 194.05 254.55 284.55 284.55 303.50 272.05 271.25 345.00 477.30 527.70 469.65
30 kg 97.70 146.15 200.35 264.90 294.40 294.40 313.95 283.55 282.80 360.00 507.30 560.05 490.00
35 kg 105.30 153.60 219.20 294.55 321.70 321.70 352.65 319.70 321.45 400.55 581.45 644.65 530.65
40 kg 112.95 161.05 238.15 324.25 348.95 348.95 384.30 355.90 360.15 441.05 655.65 729.30 571.25
45 kg 120.55 168.50 257.00 353.95 376.20 376.20 416.00 392.10 398.80 481.60 729.80 813.95 619.35
50 kg 128.20 175.90 275.85 383.60 403.45 403.45 447.70 428.30 437.45 522.95 804.00 898.55 667.45
55 kg 135.80 183.35 294.70 413.25 430.75 430.75 479.40 464.50 476.15 564.25 878.20 983.20 715.55
60 kg 143.55 190.85 313.60 442.95 457.95 457.95 511.10 500.70 514.80 605.60 952.35 1,067.85 763.70
65 kg 151.15 198.30 332.50 472.60 485.25 485.25 542.80 536.85 553.50 646.95 1,026.50 1,152.40 811.80
70 kg 158.75 205.75 351.35 502.30 512.50 512.50 574.55 575.15 592.15 688.25 1,100.70 1,237.05 859.90
Over 70 kg 2
Price per kg 2.26 2.93 5.01 7.17 7.32 7.32 8.20 8.21 8.45 9.83 15.72 17.67 12.28
Min rate 158.75 205.75 351.35 502.30 512.50 512.50 574.55 575.15 592.15 688.25 1,100.70 1,237.05 859.90

R E C E I V I N G R AT E S 21
UPS Express
NEXT MORNING DELIVERY ACROSS EUROPE AND TIME-DEFINITE DELIVERY WORLDWIDE
UPS Express Envelopes1
zone zone zone zone zone zone zone zone zone zone zone zone zone
1 2 3 4 41 42 5 6 7 8 9 10 11
GBP 33.65 36.55 37.80 38.00 38.05 38.10 41.40 25.65 25.85 42.05 44.00 46.50 32.15
Documents up to 2.5kg other than UPS Express Envelopes
weight
0.5 kg 34.65 40.70 42.00 42.65 45.00 45.20 45.80 37.45 37.30 44.80 46.90 49.15 53.65
1.0 kg 34.65 43.10 45.90 47.70 50.30 50.50 52.35 43.10 42.85 51.10 54.90 57.25 65.25
1.5 kg 34.65 45.55 49.80 52.70 55.60 55.80 58.85 48.70 48.30 57.35 62.90 65.25 76.85
2.0 kg 34.65 47.95 53.75 57.70 60.85 61.10 65.35 54.30 53.80 63.60 70.95 73.35 88.40
2.5 kg 34.65 50.35 57.65 62.80 66.20 66.40 71.85 59.90 59.30 69.85 79.00 81.35 100.05
Documents over 2.5kg and Packages
zone zone zone zone zone zone zone zone zone zone zone zone zone
GBP 1 2 3 4 41 42 5 6 7 8 9 10 11
weight
0.5 kg 34.65 40.70 42.00 42.65 45.00 45.20 53.35 38.15 38.25 55.45 60.15 62.50 62.35
R E CE I V I N G R A T E S
1.0 kg 34.65 43.10 45.90 47.70 50.30 50.50 59.50 44.90 44.80 61.65 68.80 70.80 71.70
1.5 kg 34.65 45.55 49.80 52.70 55.60 55.80 65.75 51.70 51.50 67.85 77.50 79.10 79.70
2.0 kg 34.65 47.95 53.75 57.70 60.85 61.10 71.90 58.45 58.10 74.10 86.20 87.45 91.35
2.5 kg 34.65 50.35 57.65 62.80 66.20 66.40 78.15 65.20 64.75 80.25 94.85 95.75 102.90
3.0 kg 37.90 52.00 60.60 66.80 76.05 76.25 84.30 69.95 69.80 86.10 99.20 104.05 108.30
3.5 kg 37.90 53.60 63.55 70.85 81.70 81.85 90.45 74.65 74.85 92.00 106.25 112.40 118.10
4.0 kg 37.90 55.25 66.55 74.90 87.35 87.50 96.70 79.40 79.90 97.85 113.30 120.75 127.95
4.5 kg 37.90 56.85 69.55 78.90 92.90 93.05 102.85 84.10 85.00 103.75 120.35 129.00 137.75
5.0 kg 37.90 58.50 72.55 82.95 98.55 98.70 106.55 88.80 90.05 109.65 127.40 137.35 147.65
5.5 kg 41.25 60.10 74.95 86.55 104.15 104.35 112.65 92.45 93.55 115.50 134.45 145.70 156.50
6.0 kg 41.25 61.75 77.35 90.15 109.75 110.00 118.70 96.05 97.00 121.40 141.50 153.95 165.40
6.5 kg 41.25 63.35 79.85 93.80 115.35 115.65 124.80 99.70 100.45 127.25 148.55 162.30 174.25
7.0 kg 41.25 64.95 82.25 97.40 120.95 121.35 130.90 103.30 103.95 133.10 155.60 170.65 183.15
7.5 kg 41.25 66.60 84.75 100.95 126.55 127.00 137.00 106.90 107.45 139.00 162.65 178.90 192.00
8.0 kg 44.60 68.20 87.25 104.55 132.20 132.65 143.05 110.55 110.95 144.90 169.65 187.25 200.85
8.5 kg 44.60 69.85 89.65 108.10 137.80 138.35 149.20 114.15 114.40 150.75 176.70 195.60 209.75
9.0 kg 44.60 71.45 92.10 111.65 143.40 143.95 155.25 117.80 117.90 156.65 183.75 203.85 218.60
9.5 kg 44.60 73.10 94.50 115.25 149.05 149.65 161.30 121.40 121.40 162.45 190.80 212.20 227.50
10 kg 44.60 74.70 96.90 118.80 154.55 155.30 167.45 125.00 124.85 168.35 197.85 220.55 236.25
11 kg 52.55 76.65 100.55 124.70 160.15 160.95 173.35 131.60 131.40 176.55 210.30 234.80 247.70
12 kg 52.55 78.50 104.25 130.60 165.65 166.65 179.30 138.25 137.90 184.70 222.75 249.10 259.15
13 kg 52.55 80.40 107.90 136.40 171.25 172.30 185.20 144.85 144.45 192.80 235.20 263.35 270.55
14 kg 52.55 82.25 111.55 142.30 176.80 177.95 191.15 151.45 150.95 201.00 247.70 277.60 282.00
15 kg 52.55 84.20 115.30 148.30 182.35 183.60 197.10 158.05 157.45 209.15 260.15 291.90 293.70
16 kg 60.55 86.05 119.00 154.35 187.90 189.30 203.00 164.65 164.05 217.35 272.60 306.15 305.45
17 kg 60.55 87.95 122.75 160.40 193.45 194.90 208.90 171.25 170.55 225.45 285.10 320.45 317.10
18 kg 60.55 89.80 126.45 166.40 199.00 200.60 214.90 177.90 177.05 233.65 297.55 334.70 328.85
19 kg 60.55 91.70 130.15 172.45 204.60 206.25 220.80 184.50 183.60 241.80 310.00 349.00 340.50
20 kg 60.55 93.60 133.90 178.30 210.15 211.90 226.70 191.10 190.10 250.00 322.45 363.25 352.25
22 kg 72.70 97.10 140.20 188.60 220.00 222.15 237.15 202.60 201.65 264.95 352.40 395.60 373.15
24 kg 72.70 100.60 146.50 198.90 229.85 232.40 247.60 214.05 213.15 279.95 382.40 428.00 394.05
26 kg 72.70 104.15 152.80 209.25 239.70 242.55 258.05 225.55 224.75 295.00 412.40 460.35 414.35
28 kg 72.70 107.65 159.05 219.55 249.55 252.80 268.50 237.05 236.25 310.00 442.30 492.70 434.65
30 kg 72.70 111.15 165.35 229.90 259.40 263.05 278.95 248.55 247.80 325.00 472.30 525.05 455.00
35 kg 80.30 118.60 184.20 259.55 286.70 290.85 317.65 284.70 286.45 365.55 546.45 609.65 495.65
40 kg 87.95 126.05 203.15 289.25 313.95 318.60 349.30 320.90 325.15 406.05 620.65 694.30 536.25
45 kg 95.55 133.50 222.00 318.95 341.20 346.40 381.00 357.10 363.80 446.60 694.80 778.95 584.35
50 kg 103.20 140.90 240.85 348.60 368.45 374.20 412.70 393.30 402.45 487.95 769.00 863.55 632.45
55 kg 110.80 148.35 259.70 378.25 395.75 401.95 444.40 429.50 441.15 529.25 843.20 948.20 680.55
60 kg 118.55 155.85 278.60 407.95 422.95 429.75 476.10 465.70 479.80 570.60 917.35 1,032.85 728.70
65 kg 126.15 163.30 297.50 437.60 450.25 457.55 507.80 501.85 518.50 611.95 991.50 1,117.40 776.80
70 kg 133.75 170.75 316.35 467.30 477.50 485.35 539.55 540.15 557.15 653.25 1,065.70 1,202.05 824.90
Over 70 kg 2
Price per kg 1.91 2.43 4.51 6.67 6.82 6.93 7.70 7.71 7.95 9.33 15.22 17.17 11.78
Min rate 133.75 170.75 316.35 467.30 477.50 485.35 539.55 540.15 557.15 653.25 1,065.70 1,202.05 824.90

22 R E C E I V I N G R AT E S
UPS Express Saver
DELIVERY DURING THE NEXT BUSINESS DAY ACROSS EUROPE AND FAST DELIVERY WORLDWIDE
These rates apply when the shipping charges are billed UPS Express Envelopes1
to a party in the receiving country.
zone zone zone zone zone zone
1 2 3 4 41 42
Zone
To determine the zone number, see pages 6-9.
GBP 33.00 33.25 34.80 35.35 36.10 36.15
Chargeable weight Documents up to 2.5kg other than UPS Express Envelopes
Rates are based on the total actual weight or the total weight
dimensional weight of all packages in the shipment, 0.5 kg 33.95 37.10 38.65 39.80 44.45 44.45
whichever is the greater. Any fraction of a kilogram 1.0 kg 33.95 40.95 43.90 45.70 49.65 49.75
over the weight shown takes the next highest rate. 1.5 kg 33.95 42.55 46.60 49.55 54.90 55.20
2.0 kg 33.95 44.10 49.30 53.35 60.10 60.65
To determine the dimensional weight for import 2.5 kg 33.95 45.70 52.00 57.25 65.35 66.00
shipments, please visit the UPS homepage of the
country you are importing from. Documents over 2.5kg and Packages
zone zone zone zone zone zone
Additional charges
GBP 1 2 3 4 41 42
These rates are exclusive of any additional charges,
weight
such as charges for extended area delivery or any
0.5 kg 33.95 37.10 38.65 39.80 44.45 44.45
optional services. Please see page 26 for more details.
1.0 kg 33.95 40.95 43.90 45.70 49.65 49.75
Tax 1.5 kg 33.95 42.55 46.60 49.55 54.90 55.20
These rates are exclusive of tax. Where applicable, 2.0 kg 33.95 44.10 49.30 53.35 60.10 60.65
VAT will be charged at the standard rate. 2.5 kg 33.95 45.70 52.00 57.25 65.35 66.00
3.0 kg 37.25 47.05 54.75 61.05 72.65 73.80
Notes 3.5 kg 37.25 48.40 57.45 64.85 78.40 79.45
1
For correspondence and documents only. There is no 4.0 kg 37.25 49.75 60.15 68.65 83.60 85.10
limit on weight or number of pages you may enclose in 4.5 kg 37.25 51.20 62.90 72.45 88.85 90.75
a UPS Express Envelope. Document or package rates 5.0 kg 37.25 52.60 65.60 76.25 91.45 93.60
may apply for envelopes originating from the US. 5.5 kg 40.50 54.00 67.90 79.45 94.60 96.50
2
The maximum weight for an individual package is 70kg. 6.0 kg 40.50 55.40 70.15 82.65 99.30 101.70
If you need to ship single packages in excess of 70kg, 6.5 kg 40.50 56.80 72.45 85.85 104.50 106.95
please review the Freight Services section in PART B of
7.0 kg 40.50 58.25 74.75 89.15 109.75 112.15
this guide or call UPS on 01753 760 100.
7.5 kg 40.50 59.65 77.00 92.45 114.45 117.35
To determine the rate for a shipment with multiple
8.0 kg 43.80 61.05 79.30 95.80 119.70 122.55
packages weighing in total more than 70kg, multiply
8.5 kg 43.80 62.45 81.70 99.10 124.90 127.80
the total weight (rounded up to the next whole kilogram)
by the appropriate price per kilogram shown. 9.0 kg 43.80 63.85 84.05 102.45 129.60 133.00
The amount billed will be the result of the calculation, 9.5 kg 43.80 65.30 86.45 105.75 134.85 138.15
or the minimum rate shown, whichever is the greater. 10 kg 43.80 66.70 88.85 109.00 140.05 143.40
11 kg 51.50 68.65 92.15 114.40 144.75 148.60
12 kg 51.50 70.60 95.50 119.80 150.00 153.80
13 kg 51.50 72.55 98.80 125.15 155.20 159.00
14 kg 51.50 74.55 102.05 130.55 159.90 164.25
15 kg 51.50 76.45 105.40 135.95 170.35 169.45
16 kg 59.30 78.40 108.70 141.25 175.05 174.65
17 kg 59.30 80.40 112.00 146.75 180.30 179.85
18 kg 59.30 82.30 115.35 152.25 185.50 185.10
19 kg 59.30 84.30 118.65 157.70 190.75 190.30
20 kg 59.30 86.25 122.00 163.15 195.95 195.50
22 kg 71.30 89.10 128.15 172.75 211.10 212.90
24 kg 71.30 92.00 134.30 182.40 221.05 223.75
26 kg 71.30 95.00 140.55 192.00 230.45 234.65
28 kg 71.30 98.05 146.70 201.60 239.85 245.45
30 kg 71.30 101.15 152.90 211.20 249.80 256.35
35 kg 78.70 107.70 170.00 237.90 275.90 283.00
40 kg 86.15 114.35 187.10 264.60 301.50 309.70
45 kg 93.60 120.90 204.25 291.30 327.65 336.45
50 kg 101.05 127.35 221.40 318.60 353.75 363.15
55 kg 108.55 133.90 238.55 345.80 379.90 389.85
60 kg 115.95 140.40 255.85 373.10 406.00 416.55
65 kg 123.45 146.95 273.10 400.35 432.15 443.25
70 kg 130.85 153.45 290.40 427.60 458.25 470.00
Over 70 kg 2
Price per kg 1.86 2.19 4.14 6.10 6.54 6.71
Min rate 130.85 153.45 290.40 427.60 458.25 470.00

R E C E I V I N G R AT E S 23
zone zone zone zone zone zone zone
5 6 7 8 9 10 11
37.35 24.30 24.80 40.50 41.85 44.30 30.25
44.00 35.35 36.05 43.25 44.65 47.10 51.80
49.20 40.60 41.40 49.40 52.30 54.75 63.05
54.45 45.90 46.75 55.50 59.95 62.45 74.25
59.75 51.20 52.10 61.60 67.55 70.10 85.50
65.70 56.50 57.45 67.70 75.25 77.80 96.70
zone zone zone zone zone zone zone
5 6 7 8 9 10 11
48.10 36.00 36.50 53.60 55.85 59.55 58.05
R E CE I V I N G R A T E S
53.70 42.35 43.00 59.75 63.90 67.55 69.15
59.30 48.75 49.45 65.95 72.00 75.50 78.00
64.90 55.10 55.90 72.10 80.05 83.55 89.25
70.50 61.45 62.40 78.30 88.20 91.50 100.45
76.10 66.05 67.25 83.95 92.30 99.50 103.10
81.75 70.55 71.15 89.65 98.90 107.50 112.45
87.35 73.95 75.10 95.45 105.40 115.50 121.75
92.95 78.30 79.85 101.10 112.00 123.50 131.05
98.60 82.80 84.60 106.75 118.60 131.50 140.40
104.20 86.20 87.85 112.45 125.10 139.35 148.70
104.60 89.60 91.10 118.10 131.75 147.25 157.10
108.55 93.05 94.40 123.80 138.30 155.15 165.50
113.65 96.50 97.65 129.50 144.95 163.00 173.80
118.70 99.90 100.95 135.00 151.55 170.95 182.20
123.75 103.35 104.15 140.55 158.15 178.80 190.55
128.85 106.80 107.45 146.00 164.80 186.70 197.95
133.95 110.20 110.70 151.55 171.40 194.60 205.35
139.05 113.65 114.00 157.05 172.00 202.50 213.85
144.15 117.00 117.25 162.55 173.00 210.35 220.25
149.20 123.10 123.25 170.40 180.80 224.00 231.25
154.25 129.15 129.30 178.30 191.55 237.55 242.25
159.35 135.20 135.40 186.15 202.20 251.20 253.25
164.45 141.30 141.45 194.05 212.90 264.80 264.25
169.90 147.35 147.50 201.85 223.60 278.35 275.30
175.10 153.35 153.55 209.95 234.25 292.00 286.30
180.35 159.45 159.60 218.05 244.95 305.60 297.30
185.60 165.50 165.65 226.10 255.65 319.20 308.30
190.85 171.55 171.75 234.20 266.35 332.80 319.30
196.10 177.65 177.80 242.30 277.00 346.45 330.35
210.90 188.70 188.85 257.35 302.75 377.35 349.75
224.70 199.75 199.90 272.40 328.50 408.35 369.10
234.70 210.80 210.95 287.45 354.20 439.30 388.45
244.70 221.85 222.05 302.50 379.95 470.30 407.80
254.70 232.95 233.10 317.55 405.65 501.25 427.20
284.55 266.10 269.45 357.10 469.55 579.90 465.35
314.40 299.35 305.80 402.30 533.30 658.60 503.45
344.25 332.50 342.15 442.70 597.10 737.25 541.60
374.05 365.70 378.50 483.15 660.85 816.00 579.70
403.90 398.90 414.85 523.60 724.70 894.80 627.35
433.75 432.10 451.20 564.05 788.45 973.55 675.00
463.60 464.75 487.55 604.45 852.25 1,057.10 722.65
493.45 497.45 523.90 644.90 916.05 1,140.65 770.30
7.04 7.10 7.48 9.21 13.08 16.29 11.00
493.45 497.45 523.90 644.90 916.05 1,140.65 770.30

24 R E C E I V I N G R AT E S
UPS Standard
SCHEDULED DAY-DEFINITE DELIVERY THROUGHOUT EUROPE
These rates apply when the shipping charges are billed Single package shipments
to a party in the receiving country.
zone zone zone zone zone zone zone
GBP 1 2 3 4 5 51 6
Zone
weight
To determine the zone number, see pages 6-9.
1 kg 18.80 18.90 19.80 19.90 29.60 45.65 48.55
Chargeable weight 2 kg 18.80 20.15 21.20 21.25 32.20 48.30 51.60
Rates are based on the total actual weight or the total 3 kg 18.80 21.45 22.65 22.70 34.80 50.95 54.65
dimensional weight of all packages in the shipment, 4 kg 18.80 22.70 24.10 24.15 37.45 53.70 57.70
whichever is the greater. Any fraction of a kilogram 5 kg 18.80 24.00 25.60 25.65 40.05 56.35 60.80
over the weight shown takes the next highest rate. 6 kg 21.60 25.20 26.65 26.70 42.40 58.80 63.50
7 kg 21.60 26.35 27.80 27.85 44.75 61.20 66.30
To determine the dimensional weight for import 8 kg 21.60 27.55 28.95 29.00 47.10 63.60 69.00
shipments, please visit the UPS homepage of the 9 kg 21.60 28.65 30.00 30.05 49.45 66.05 71.75
country you are importing from. 10 kg 21.60 29.80 31.10 31.15 51.75 68.45 74.50
11 kg 24.80 30.80 32.05 32.20 53.15 69.95 75.75
Additional charges 12 kg 24.80 31.75 33.05 33.30 54.50 71.35 76.95
These rates are exclusive of any additional charges, 13 kg 24.80 32.75 34.05 34.40 55.95 72.80 78.20
such as charges for extended area delivery or any
14 kg 24.80 33.65 35.10 35.45 57.35 74.25 79.45
optional services. Please see page 26 for more details.
15 kg 24.80 34.60 36.10 36.55 58.75 75.75 80.65
16 kg 28.00 35.50 37.10 37.60 60.10 77.20 81.90
Tax
17 kg 28.00 36.45 38.15 38.70 61.50 78.60 83.15
These rates are exclusive of tax. Where applicable,
VAT will be charged at the standard rate. 18 kg 28.00 37.35 39.15 39.75 62.95 80.05 84.40
19 kg 28.00 38.25 40.20 40.85 64.35 81.55 85.60
Notes 20 kg 28.00 39.15 41.20 41.95 65.70 82.90 86.85
1
The maximum weight for an individual package 21 kg 31.25 39.95 41.95 42.95 66.95 84.20 88.10
is 70kg. If you need to ship single packages in excess 22 kg 31.25 40.70 42.60 44.05 68.20 85.55 89.30
of 70kg, please review the Freight Services section in 23 kg 31.25 41.40 43.30 45.10 69.40 86.90 90.55
PART B of this guide or call UPS on 01753 760 100. 24 kg 31.25 42.20 44.00 46.20 70.65 88.30 91.85
To determine the rate for a shipment with multiple 25 kg 31.25 42.90 44.70 47.25 71.90 89.60 93.05
packages weighing in total more than 200kg 26 kg 34.55 43.70 45.40 48.35 73.10 90.95 94.30
(UPS Standard) or 100kg (UPS Expedited), multiply the 27 kg 34.55 44.45 46.10 49.35 74.40 92.30 95.55
total weight (rounded up to the next whole kilogram) 28 kg 34.55 45.15 46.80 50.30 75.65 93.60 96.75
by the appropriate price per kilogram shown. 29 kg 34.55 45.95 47.50 51.30 76.90 94.95 98.00
The amount billed will be the result of the calculation,
30 kg 34.55 46.70 48.20 52.20 78.20 96.30 99.25
or the minimum rate shown, whichever is the greater.
31 kg 37.80 47.40 48.95 53.25 79.50 97.75 100.45
32 kg 37.80 48.10 49.70 54.25 80.80 99.10 101.70
33 kg 37.80 48.75 50.45 55.30 82.05 100.50 102.95
34 kg 37.80 49.50 51.25 56.30 83.35 101.90 104.15
35 kg 37.80 50.20 51.95 57.35 84.65 103.30 105.40
40 kg 42.05 52.70 54.65 61.30 90.05 108.85 110.75
45 kg 46.20 55.25 57.35 65.30 95.40 114.40 116.05
50 kg 50.45 57.75 60.00 69.25 100.75 119.95 121.35
55 kg 54.70 60.30 62.70 73.25 106.15 125.50 126.70
60 kg 58.90 62.85 65.40 77.25 111.55 131.00 132.00
65 kg 63.10 65.35 68.10 81.20 116.90 136.55 137.35
70 kg 67.30 67.90 70.75 85.20 122.30 142.30 142.65
Multiple package shipments
zone zone zone zone zone zone zone
GBP 1 2 3 4 5 51 6
weight
5 kg 20.25 25.70 28.35 28.45 43.25 60.00 65.45
10 kg 23.00 31.50 34.30 34.40 55.10 72.30 79.05
15 kg 26.30 36.45 39.30 39.95 62.05 79.25 85.25
20 kg 29.60 41.35 44.35 45.50 69.00 86.15 91.45
25 kg 32.90 45.10 48.10 50.65 75.65 93.10 97.75
30 kg 36.20 48.90 51.85 55.90 82.25 100.05 104.00
40 kg 43.75 55.30 58.45 65.20 94.40 112.45 115.60
50 kg 52.40 60.45 65.10 73.10 105.25 123.30 126.15
60 kg 60.95 65.50 71.70 81.10 116.10 134.15 136.70
70 kg 69.55 70.60 78.30 89.05 127.00 145.00 147.20
80 kg1
78.15 78.55 84.95 97.00 137.85 155.90 157.75
90 kg1
86.75 86.55 91.50 105.00 148.75 166.75 168.30
100 kg1 95.40 94.50 98.15 112.95 159.60 177.60 178.80
120 kg1 113.10 112.50 116.45 133.45 189.55 210.95 211.40
140 kg1 130.85 130.50 134.75 154.00 219.45 244.30 243.95
160 kg1 148.55 148.50 152.95 174.55 249.40 277.65 276.45
180 kg1 166.35 166.55 171.25 195.05 279.35 310.95 309.00
200 kg1 184.05 184.55 189.55 215.60 309.30 344.30 341.50
Over 200 kg1
Price per kg 0.92 0.92 0.94 1.07 1.54 1.72 1.70
Min rate 184.05 184.55 189.55 215.60 309.30 344.30 341.50

R E C E I V I N G R AT E S 25
UPS Expedited
SCHEDULED DAY-DEFINITE DELIVERY FROM DESTINATIONS OUTSIDE EUROPE
Packages
zone zone zone zone zone zone
GBP 1 2 3 4 5 6
weight
1 kg 49.85 34.90 35.55 56.15 61.20 54.45
2 kg 53.00 46.85 47.20 66.50 82.35 67.40
3 kg 56.15 58.80 58.85 76.90 102.90 80.40
4 kg 59.25 65.80 65.95 87.30 120.75 93.35
5 kg 62.40 72.80 73.05 97.65 139.25 106.30
6 kg 65.10 79.75 80.15 108.00 154.55 119.30
7 kg 67.85 86.75 87.25 118.40 169.75 132.25
8 kg 70.60 93.70 94.35 128.80 185.00 145.25
9 kg 73.35 100.75 101.45 139.15 200.25 158.25
10 kg 76.10 107.85 108.50 149.55 215.50 171.20
11 kg 77.45 113.30 113.90 156.85 227.55 179.00
12 kg 78.85 118.75 119.30 164.15 239.50 189.65
13 kg 80.25 124.25 124.70 171.45 251.55 200.20
14 kg 81.60 129.70 130.10 178.75 263.55 210.75
R E CE I V I N G R A T E S
15 kg 82.95 135.15 135.50 186.05 275.10 221.35
16 kg 84.30 139.50 140.00 193.35 284.20 231.90
17 kg 85.65 143.95 144.50 200.70 293.30 242.50
18 kg 87.00 148.30 149.00 208.00 302.20 253.10
19 kg 88.25 152.75 153.50 215.30 311.10 263.70
20 kg 89.60 157.10 158.05 222.60 320.00 274.25
21 kg 91.00 159.00 159.95 235.65 347.80 299.70
22 kg 92.40 160.90 161.85 235.65 349.50 299.70
23 kg 93.70 162.80 163.75 248.75 360.35 325.20
24 kg 95.10 164.70 165.65 248.75 368.75 325.20
25 kg 96.50 166.60 167.55 261.80 377.25 350.65
26 kg 97.80 168.50 169.45 261.80 384.15 350.65
27 kg 99.05 170.45 171.35 274.90 391.00 366.80
28 kg 100.40 172.35 173.25 274.90 397.90 371.60
29 kg 101.75 174.25 175.15 288.00 404.80 376.40
30 kg 103.05 176.10 177.05 288.00 411.70 381.15
31 kg 104.35 177.95 178.95 324.45 418.55 385.95
32 kg 105.70 179.80 180.85 324.45 425.40 390.75
33 kg 107.05 181.65 182.80 324.45 432.30 395.50
34 kg 108.35 183.55 184.70 324.45 438.70 400.30
35 kg 109.65 185.40 186.60 324.45 445.00 405.10
40 kg 114.90 195.25 197.85 362.05 474.65 445.85
45 kg 120.20 205.05 209.15 399.65 504.30 486.60
50 kg 125.50 214.95 220.45 437.20 533.95 527.35
55 kg 130.80 224.75 231.70 474.80 563.60 568.10
60 kg 136.10 234.60 242.95 512.40 593.25 608.85
65 kg 141.35 244.45 254.25 549.95 622.90 649.60
70 kg 146.65 254.30 265.50 587.60 652.55 690.35
75 kg 1 151.95 264.15 276.85 625.15 682.20 731.10
80 kg1 157.25 274.00 288.10 662.75 711.85 771.85
85 kg1 162.40 283.80 299.35 700.35 741.45 812.55
90 kg1 167.55 293.70 310.65 737.90 771.15 853.30
95 kg1 172.75 303.55 321.90 775.55 800.80 894.05
100 kg1 178.05 313.40 333.15 813.10 830.45 934.80
Over 100 kg1
Price per kg 1.78 3.13 3.33 8.13 8.30 9.34
Min rate 178.05 313.40 333.15 813.10 830.45 934.80

26
PART A Small Package Services
Section 4: Additional Services and Charges
In this section you will find How to calculate the total The rates and additional charges
information about the additional shipping cost: detailed in this publication are
services available from UPS. effective 4th January 2010.
These include: 1 Calculate the shipping charge for
sending or receiving a shipment The latest information can be found
• UPS Collect on Delivery and (see pages 11 to 25). on the UPS website www.ups.com
Billing Services page 27 or may be confirmed by contacting
• UPS OnLine Shipping Solutions 2 In this section, look up the the UPS Customer Service Centre on
page 28 charge for any additional service 08457 877 877.
• UPS Visibility Services page 29 that might apply to your shipment.
• UPS Returns page 30 Please note that some charges
• UPS Trade Direct page 33 are per package and some are per
• UPS World Ease page 33 shipment. All packages covered
• UPS TradeAbility page 33 under one waybill shall be
• UPS Mail Logic page 33 considered a single shipment. Changes to rates and
additional charges
3 Add the two amounts together to
find the total cost for your shipment In order to respond to evolving
(excluding customs or excise duties costs and taxes and to ensure
and taxes). a competitive service, UPS
reserves the right to amend
Unless otherwise indicated, or introduce rates and charges.
charges for additional services A minimum of 10 days notice
will be billed to the payer and will be provided.
apply to all UPS service options.

AD D I T I O N AL S E R V I C E S AN D C H AR GE S 27
How can UPS help improve my cashflow?
UPS Collect on Delivery Service
UPS offers UPS Collect on Delivery for domestic and European destinations.
Service Description Features Fee
UPS Collect on Delivery UPS will attempt to collect cheque • Where cash is collected, the maximum amount is the local currency equivalent of For each COD shipment,
or cash payment for your shipment USD 5,000 per receiver per day. 1% of the amount
(COD)
at the time of delivery. • Where a cheque is collected, the maximum amount is the local currency equivalent of collected or a minimum
USD 50,000 per receiver per day. of GBP 12.50 in addition
• UPS accepts COD shipments for domestic deliveries and for deliveries within the EU, to the shipping costs.
Liechtenstein, Norway and Switzerland. The payment collected is normally remitted to
you within a week after delivery of your goods.
UPS Electronic Billing Solutions
UPS can help you review, analyse and allocate shipping expenses quickly and easily.
A DDI T I O N A L S ER VIC E S
Service Description Features Fee
UPS Billing Data Securely access your billing data • A single data file contains UPS shipping information for each of the account numbers Free of charge.
whenever you log in to My UPS. you choose to enrol.
Additionally, UPS will send an email • Data is sent in a compressed (zip) format to accelerate download times.
notification once your latest invoice • Up to one year of billing data history is available.
is ready. • Available in Microsoft Access (.csv), Extensible Markup Language (.xml), Portable
Document Format (.pdf) or Electronic Data Interchange (EDI 210) file formats.
UPS Billing Analysis Tool The downloadable Billing Analysis • Multiple views of billing data from all of your accounts make it easy to keep track of Free of charge.
Tool provides detailed views of your billing expenses right from your home or office. The ability to spot trends and then
billing data. If you do not have the make adjustments based on that information can help you cut costs and increase your
time or resources to implement an overall efficiency.
enterprise-wide solution right away, • Supports multiple currencies.
this tool is a useful complement to • Available in several European languages.
UPS Billing Data.
Time saving tip
Note
Learn more about UPS Billing
Data with our free online demo All our additional charges and optional
services charges are shown exclusive of taxes.
available at www.ups.com. Where applicable, VAT will be chargeable at
the standard rate.

28
How can UPS help me send and track my shipments?
UPS OnLine® shipping solutions
Prepare shipments, track deliveries and send customer notifications 24 hours a day.
Use our electronic services to You can also produce labels
prepare, send and track shipments with barcode details for
and reduce manual paperwork, reliable sorting and handling
costs and time. through the UPS network.
Service Description Features Fee
UPS Internet Shipping Ideal for customers sending five • Easy-to-use and requires no downloaded software. Free of charge.
or less small packages or freight • Process shipments from different workstations.
shipments per day. • Compare service options and estimate the time and cost of your shipment.
• Track your shipments, view delivery signatures and print standard customs
documentation, such as commercial invoices.
UPS CampusShip® Provides all the benefits of UPS • As with UPS Internet Shipping, staff can process shipments from multiple locations. Free of charge.
Internet Shipping with added • Designated administrators can create various shipping guidelines, accurately track
centralised control. shipping costs by department or location and produce detailed usage reports.
WorldShipTM An efficient shipping and tracking • Available for both standalone PCs and LAN environments, WorldShip generates all the Free of charge.
software for those who regularly ship required shipping documentation, automatically uploads the information to UPS and
high package or freight volumes. provides many other time-saving features.
• Access to the complete range of UPS’s additional services.
UPS Developer Kit Integrate UPS shipping functionality • The UPS Shipping API is available in the latest XML technology and gives you access to Free of charge.
directly into your website or multiple UPS services. This tool is ideal for networking shipping activities at different
enterprise system. retail locations, dealers or branch offices.
• The UPS Signature Tracking API obtains valuable proof of delivery information including
the delivery address and a digital image of the recipient’s signature.
• The UPS Rates and Service Selection API lets online shoppers compare prices and
select shipping services.
• The UPS Tracking API provides up-to-the-minute package status to your customers.
• The UPS Time in Transit API enables your employees and customers to compare
different UPS shipping services.
UPS Waybill – If you are unable to use our online shipping solutions you must manually complete a UPS Waybill for every shipment.
Please note that certain optional services, such as COD or UPS Returns®, will not be available when using a manual UPS Waybill.
Time saving tip
Important
Please refer to the ‘Business
Solutions’ tab of the UPS website Please ensure the information on the UPS shipping
for more information on any of document is complete and accurate. It must be consistent
our online shipping solutions. with your export documentation where applicable.

AD D I T I O N AL S E R V I C E S AN D C H AR GE S 29
UPS Visibility Services
Convenient ways to track your packages online or on the move.
UPS has the most comprehensive
set of free tracking, tracing
and proof of delivery services
that allow you to track your
shipments in different ways.
Service Description Fee
UPS Tracking Track up to 25 shipments instantly on www.ups.com. Free of charge.
Reference Number Tracking Track packages using your own internal or customer reference codes. Use this predefined reference to track a shipment, Free of charge.
just like you would with a standard UPS tracking number.
When using UPS Internet Shipping, WorldShip or UPS CampusShip, described on page 28, these reference codes can
enable you to allocate costs easier to the correct departments or clients.
UPS SMS Tracking Enables you to track your shipments wherever you are via your mobile phone. No UPS charge.
Proof of Delivery (POD) Ideal for customers without internet access. Upon request, UPS will provide proof of delivery of your shipment via fax or post. GBP 3.30 billed to the
requester for each letter
or fax.
UPS Tracking API Give your customers access to package tracking information through your website. Tracking can also be done through your Free of charge.
order or reference number.
UPS Signature Tracking API The UPS Signature Tracking API obtains valuable proof of delivery information including the delivery address and a digital Free of charge.
A DDI T I O N A L S E RV ICE S
image of the recipient’s signature.
UPS account information is required to access the proof of delivery online and only your authorised customers will have access.
Take advantage of the Quantum View® family to centrally track and manage your small package and freight shipments.
Service Description Features Fee
Quantum View Notify An automated email service that • Ship Notification: A notification that includes date of shipment, a tracking link and Free of charge.
notifies designated recipients scheduled date of arrival.
whenever a shipment is sent, • Exception Notification: Informs of a rescheduled delivery date in the event of delays.
rescheduled or delivered. • Delivery Notification: Provides delivery and shipment details, including time of
delivery and name of recipient.
Quantum View Notify is an option under the preferences menu of UPS Internet Shipping,
UPS CampusShip or WorldShip.
Quantum View Manage Web-accessible information on • View three types of information: outbound shipping, inbound shipping, or alternate Free of charge.
outgoing and incoming UPS billing information.
shipments, billing information and
import clearance.
Quantum View Data Importable shipping and billing • Choose from either a .CSV, .XML or .TXT file format for increased software compatibility. Free of charge.
information for use in your internal • Information is updated hourly and data files stay available for download on www.ups.com
data systems. for up to seven days.
• Take advantage of the automated download option and avoid repeated visits to
the website.
Important
Note
Quantum View Manage and Quantum View Data require a secure login
and PIN code, which can be obtained from your UPS sales representative. All our additional charges and optional
services charges are shown exclusive of taxes.
Want to know more about our privacy policy? Please visit www.ups.com. Where applicable, VAT will be chargeable at
the standard rate.

30
How can UPS help return my goods?
UPS Returns®
Your goods can come back as easily as they go. Whether you need a shipment returned from a nearby city
within Europe or from across the globe, UPS Returns can simplify the process by meeting a complete range
of reverse logistics needs.
Service Description Fee
UPS Returns Plus
UPS 1 Attempt Returns Plus Allows you to request a collection for the prompt return of a package. A UPS driver will make one attempt to GBP 3.00 per package in addition to the
collect the return package. If unable to collect the package, our driver will leave the label for your customer. relevant receiving shipping costs.
The customer will then apply the label to the package and take it to a UPS location or contact UPS for a
collection. For service availability please see notes below.
UPS 3 Attempts Returns Plus Allows you to request a collection for the prompt return of a package. The UPS driver will attempt to collect GBP 4.30 per package in addition to the
your package for three consecutive business days. If, by the third attempt, the driver is still unsuccessful in relevant receiving shipping costs.
collecting the shipment, the label will be returned to UPS and you will have to reprocess the service request.
For service availability please see notes below.
UPS Returns
UPS Prints and Posts UPS prints and posts return labels to your customer. This is suitable for a variety of circumstances such as GBP 2.35 per package in addition to the
product recalls. Once applied, your customer can arrange a collection with UPS. For service availability please relevant receiving shipping costs.
Return Label
see notes below.
UPS Print Return Label Enables you to generate a label and include it in an outbound shipment to over 100 countries worldwide. Free of charge aside from relevant
You may also distribute the labels separately after your shipment has been sent. Customers then simply apply receiving shipping costs.
the label to their package and arrange a collection with UPS. For service availability, please call UPS on
08457 877 877 or visit www.ups.com.
UPS Electronic Return Label Allows you to email a return label to customers in over 100 countries. Your customer can then print the GBP 0.85 per package in addition to the
return label and a receipt before arranging collection with UPS. For service availability, please call UPS on relevant receiving shipping costs.
08457 877 877 or visit www.ups.com.
UPS Authorised Return Service A contractual service designed for high-volume shippers who return products with a similar size, weight or A contractual service.
value, such as printer cartridges. It enables you to order pre-printed return labels from UPS to include in your
outgoing shipments or to mail separately. Your customer then simply applies the label to the package and
arranges a collection with UPS.
Easy Access – UPS Returns are instantly accessible. All services can be used with UPS’s free shipping systems: UPS Internet Shipping, WorldShip,
UPS CampusShip or host-to-host EDI systems.
Notes
• For domestic and intra-EU return shipments, • UPS 1 Attempt and UPS 3 Attempts Returns Plus • UPS Prints and Posts Return Label is available • All UPS Returns are subject to UPS’s Terms and
the entire return process can be handled with are available for collection in the EU plus the for retrieving goods within the EU plus the Conditions of Carriage.
just the return label. There is no contract with following countries: following countries or locations:
the returning party. • Canada • Australia
• Liechtenstein • Brazil
• Shipments to or from countries outside the EU • Mexico • Canada
require both a return label and a commercial • Norway • China
invoice in order for the shipment to pass smoothly • Puerto Rico • Hong Kong
through customs. Regulations and requirements • Switzerland • India
for documentation for individual commodities vary • United States • Japan
from country to country. It is essential to review • Liechtenstein
commodity-specific documentation stipulations • Malaysia
for both the country of origin and the country • Mexico
of destination. Depending on the commodity • Norway
and its use, special licensing and notations for • Philippines
accompanying documentation may be required. • Puerto Rico
• Singapore
• If the international shipment is returned to a • South Korea
different country than where the requesting party • Switzerland
resides, a customer contract will be required. • Thailand
• United States

AD D I T I O N AL S E R V I C E S AN D C H AR GE S 31
What optional services are available from UPS?
Service Description Fee
Declared Value for Carriage UPS automatically protects every shipment against loss or damage, up to a certain value, as described on page 39. 1% of the value of the goods declared for
With Declared Value for Carriage, you may increase UPS’s limit of liability for proven losses by declaring a higher carriage or a minimum of GBP 3.30.
value for carriage on the UPS shipping documentation. The value of the goods declared shall not in any event
exceed USD 50,000 or its local currency equivalent per package. Refer to UPS’s Terms and Conditions of Carriage
on page 40 for more information.
Saturday Delivery For time-critical shipments, UPS offers the convenience of Saturday Delivery. Delivery times depend on GBP 17.00 per domestic delivery will
the shipping service you choose, and the origin and destination of your shipment. Please contact your UPS be charged in addition to shipping costs.
Customer Service Centre on 08457 877 877 for destinations served. GBP 47.00 per international delivery will
be charged in addition to shipping costs.
Book-ins Where customers wish, by pre-arrangement, to schedule a specific delivery time, a surcharge will be applied GBP 11.50 per 24 hours per shipment will
for storing the shipment until the time of delivery. be billed to the shipper.
Signature Required Normally, UPS requires the signature of the receiver for all deliveries. As an exception, deliveries in the US Free of charge.
are allowed on “Driver Release” (delivery in a pre-determined location in the receiver’s premises without the
need for a delivery signature). Use Signature Required to prevent the use of “Driver Release” in the US.
Adult Signature Required Use Adult Signature Required to prevent minors from accepting deliveries of goods for legal or other reasons. GBP 1.95 per shipment will be charged.
This may apply to alcoholic beverages, tobacco products (see “Shipping prohibited articles on a contractual
basis with UPS” on page 36) or goods you prefer an adult to receive.
Brokerage services:
UPS’s aim is to provide a seamless customs clearance process to enable on-time delivery of our customers’
goods. Routine customs clearance services are provided free of charge; additional non-routine customs
clearance may incur extra costs. Please ask your sales representative for the UPS Brokerage Services
brochure to find out about services and charges or visit www.ups.com.
A DDI T I O N A L S ER VIC E S
What additional costs might apply to your shipment?
Charge Description Fee
Fuel Surcharge In the event of a change in fuel prices, UPS may add or modify a surcharge on rates by an amount it may This charge applies to shipping charges and
reasonably consider to reflect the consequential increase in its direct operating costs. the following additional services:
• Saturday Delivery
Express Services and Expedited Service Fuel Surcharge • Extended Area Delivery and Collection
UPS uses an index-based surcharge based on the Rotterdam Jet Fuel Prices reported by the US Department of • Residential Delivery
Energy for the month that is two months prior to the adjustment.
This surcharge is adjusted monthly.
Standard Service Fuel Surcharge Changes to the surcharge will be effective
The Standard Service Fuel Surcharge applies to all UPS Standard shipments and is based on the last week on the first Monday of each month.
of the month average fuel consumer prices of diesel fuel, inclusive of duties and taxes from two months prior. The latest details concerning any fuel
Weekly updates are published by the European Commission Directorate General for Energy and Transport in surcharge applicable are available at
the Oil Bulletin. www.ups.com.
Note
All our additional charges and optional
services charges are shown exclusive of taxes.
Where applicable, VAT will be chargeable at
the standard rate.

32
What additional costs might apply to your shipment?
Charge Description Fee
Extended Area Collection UPS provides a collection and delivery service in extended (remote) areas. An additional charge applies for For domestic and international shipments
each shipment that is collected and/or delivered in an extended area. an amount of GBP 0.26 per kilogram or
and Delivery Service
a minimum of GBP 13.50 per shipment,
For information about whether a specific location is in an extended area, please refer to www.ups.com. whichever is the greater, will be added to
Go to ‘Calculate Time and Cost’ and then click on ‘Zones and Tariffs’. the shipping charges.
Residential Delivery Service UPS provides delivery service to residential addresses as well as business addresses. A residential delivery is GBP 1.60 per shipment will be billed in
one made to a home, including a business operating out of a home, which does not have an entrance that is addition to the shipping costs.
open to the public.
Address Correction If a mistake has been made in the address and the correct address is within the same destination country, GBP 4.55 per shipment will be billed to the
UPS will make every reasonable effort to find the correct address and deliver the shipment. shipper in addition to the shipping costs.
Special Handling of For all shipments within the EU and for all domestic shipments, when UPS has taken measures to try to Applicable receiving shipping costs.
deliver the shipment but has been unsuccessful, UPS will automatically return the shipment by our UPS
Undeliverable Shipments
Standard service (where available). The payer of the original charges will also pay for the return charges,
which includes transportation and fuel costs.
For all shipments outside the EU, UPS will contact the shipper and process the shipment upon instructions. GBP 3.40 per undeliverable shipment will
The shipping costs and a surcharge will be charged to the shipper for the processing of each such be charged in addition to the shipping costs.
undeliverable shipment.
UPS Collections Schedule a collection on www.ups.com or by calling UPS at 08457 877 877. Arrangements can be made for Same-day collections
same-day collections or for collections at a future date. • Requests made on www.ups.com
This charge also applies to collections outside of a daily customer’s established collection hours and to return £3.00 per collection
package collections not included in the UPS 1 Attempt and UPS 3 Attempts Returns Plus services. • Requests made by phone
£5.00 per collection
Future-day collections
• Requests made on www.ups.com
No charge
• Requests made by phone
£3.00 per collection
Receiver/Third Party This charge applies when the shipper selects the receiver or a third party to pay the shipping charges and GBP 7.70 per shipment will be charged
the bill-to party refuses to pay. to the shipper in addition to the shipping
Refuses to Pay
charges and other amounts payable when
non-payment occurs.
Missing or Invalid Account If the receiver or a third party is selected to pay the shipping charges and the bill-to account is incorrect or Whether or not the account number is found,
missing, UPS searches its records for the correct account number. GBP 8.00 per shipment is billed back to the
Number Fee
shipper as a processing fee.
Late Payment UPS will send you an invoice for services provided which stipulates a payment date. If payment is not 8% of the invoiced amount or a maximum
received by that date, you will be charged a one-time late payment fee. of GBP 40.00.
In addition, in cases of non-payment, UPS reserves the right to charge interest on the amount past the invoice
due date. The rate is indicated on the invoice and is determined in light of applicable interest rates.
Currency Conversion Charges to a payer’s account in a foreign currency will be converted to the payer’s currency using a weekly In addition, an exchange fee equal to
exchange rate secured through major money centre banks. 0.75% of the amount converted will apply.
Duty and Tax Forwarding Charge For shipments outside the EU when the payer of duties and taxes is not located in the destination country. GBP 12.00 will be billed to the party who
pays the shipping charges.
Additional Handling Charge1 Additional handling is required, and the Additional Handling Charge applies, for the following: GBP 2.45 per package will be billed in
• Any article that is encased in an outside shipping container made of metal or wood addition to the shipping costs.
• Any cylindrical item, such as a barrel, drum, pail, or tyre, that is not fully encased in a corrugated
cardboard shipping container
• Any package with the longest side exceeding 150cm or its second-longest side exceeding 76cm
• Any package with an actual weight greater than 32kg
• Each package in a shipment where the average weight per package is greater than 32kg and the weight
for each package is not specified on the source document or the UPS automated shipping system used.
UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS’s
sole discretion, requires special handling. The Additional Handling Charge will not be assessed when a
Large Package Surcharge is applied.
Large Package Surcharge1 A package is considered a “Large Package” when its length plus girth [girth = (2 x width) + (2 x height)] GBP 27.00 per package will be billed in
combined exceeds 330cm, but does not exceed the maximum UPS size of 419cm. Large Packages are subject addition to the shipping costs.
to a minimum billable weight of 40kg. In addition, the Large Package Surcharge will be applied.
Over Maximum Limits Packages with an actual weight of more than 70kg, or that exceed 270cm in length, or exceed a total of GBP 27.00 per package will be billed in
419cm in length and girth combined [girth = (2 x width) + (2 x height)], are not accepted for transportation. addition to the shipping costs.
If found in the UPS small package system, they are subject to an additional charge. Packages exceeding
419cm in length and girth combined are also subject to the Large Package Surcharge.
1
Due to the extra handling required on our part and
consequent potential delays in processing these
shipments, UPS does not provide a money-back Note
guarantee for them. UPS does therefore not refund
the shipping charges if shipments subject to either All our additional charges and optional
the Additional Handling Charge or Large Package services charges are shown exclusive of taxes.
Surcharge are not delivered by the normally Where applicable, VAT will be chargeable at
scheduled time. the standard rate.

AD D I T I O N AL S E R V I C E S AN D C H AR GE S 33
What other UPS services are available?
UPS Trade Direct World Ease® UPS TradeAbility UPS Mail Logic®
UPS Trade Direct Air World Ease UPS TradeAbility UPS Mail Logic
Effectively manage time-sensitive air With World Ease you can group Our suite of free information-based UPS Mail Logic is a service
freight operations on major trading several shipments that are of services helps you manage the that provides alternative global
lanes in Asia and North America. either the same or different service movement of goods effectively distribution of paper or physical
With Trade Direct Air, shipments levels and that are destined for across borders. Find harmonised media communications weighing
are consolidated and move quickly one country into one ‘master’ tariff codes, landed cost estimates, less than 2kg per piece and of
and seamlessly from one single shipment for consolidated customs compliance information and more, low monetary value. The weight
origin to multiple retail stores or clearance, using a single importer all from a single web interface or limit is 5kg per piece for books
end customers. New products of record. Available on a contractual use our web service technology to and magazines.
and high value merchandise get basis for exports to more than integrate TradeAbility services into
to market faster, whilst handling 70 countries across the world for your website or back-end systems. Typical examples are:
costs are reduced in the process. customers using WorldShip or a • Acceptance Letters
host-to-host system. World Ease is • UPS TradeAbility Harmoniser – • Annual Reports
UPS Trade Direct Ocean not available for shipments between use this to correctly identify and • Application Packets
Ship freight efficiently on major EU member states. apply a product’s tariff code. • Books
trading lanes in Asia and North • Department Mailings
America. Trade Direct Ocean is a World Ease provides • UPS TradeAbility Landed Cost – • Editorial Proofs
completely integrated door-to-door • Pre-determined Port of Entry calculate the total cost of • Inter Company Communication/
solution that can save up to 20 days • Defined time-in-transit shipping a product, including Advertising
of inventory. You’ll reduce costs, gain • No unexpected charges – all associated duties, taxes, fees • Manuscripts
more control and notice a faster time defined billing and shipping charges. • Newsletters
to market from your first shipment. • Full visibility throughout the • Stock Transfers
shipment process • UPS TradeAbility
• Full integration with your Denied Party Screener – UPS Mail Logic enables you
in-house systems search for restricted trading parties. to streamline your mail room’s
• Simplified shipment processing – productivity as there is no need
A DDI T I O N A L S E RV ICE S
all necessary documentation • UPS TradeAbility for mail room sorting, metering or
is automatically generated Export License Detector – stamping and offers you improved
with WorldShip, or with a verify export compliance with time-in-transit. Using UPS Mail Logic
host-to-host system. country specific trade regulations, results in direct costs savings:
procedures, tariffs and laws. no pre-paying for postage and
reduced mail expense.
• UPS TradeAbility Forms –
identify, create and automate There are two services available:
necessary documentation for UPS Mail Logic: 3-7 days average
exports and imports based on transit times around the world.
shipment characteristics. UPS Mail Logic Saver: 7-21 days
average transit times around
Mail Boxes Etc.® – Shipping and Beyond • UPS TradeAbility the world.
Import Compliance –
Mail Boxes Etc. locations are a one-stop shop with a complete array verify import compliance with This service is available on a
of business services for private customers and small businesses in your country-specific trade regulations, contractual basis only.
community. A full range of UPS shipping options is available at every procedures, tariffs and laws.
Mail Boxes Etc. centre as well as a variety of other services, including:
• Personal Mailbox – Mail Boxes Etc. knows how to protect your privacy
with a personal mailbox available 24 hours a day at most locations.
Additional services include mail forwarding, fax receiving and the
ability to call in and check for mail
• Packaging Expertise – Gain peace of mind; expert Mail Boxes Etc.
staff can professionally wrap and package almost anything, so your
fragile goods arrive at their destination safe and sound. Mail Boxes Etc.
also offers packaging and moving supplies
• Document Services – In black and white or in colour, whether you want it
copied, bound, laminated, duplicated or digitally printed, Mail Boxes Etc.
can do it all
More information
MBE Worldwide S.R.L. is an affiliate of the Fineffe Group and UPS is their
preferred carrier. Mail Boxes Etc. locations outside the United States and If you want to know more about
Canada are independently owned and operated by MBE Worldwide master any of these services, please visit
licensees or their franchisees. To find the Mail Boxes Etc. location nearest www.ups.com or contact your
to you, please go to www.ups.com. sales representative.

34
PART A Small Package Services
Section 5: Reference Information
This section contains
information on:
• Billing options
• Prohibited articles and
service restrictions
• Money-back guarantee
• Liability
• Terms and Conditions of Carriage
for small package shipments

B I L L I N G O PT I O N S 35
What billing is possible?
UPS has a number of different billing options to suit our customers’ needs.
Please consult the table below to see what works for you.
Billing item Who pays Coverage Comments
Shipping charges Shipper All destinations • Sending rates will apply
Receiver All origins • Receiving rates of the destination country
will apply
• For Standard shipments within the UK or
the EU, a valid UPS account number for the
receiver is required. For all other shipments,
the shipper or the receiver requires a valid
account number
• If no valid receiver account number is
provided, UPS will search for the account
number. The Missing or Invalid Account
Number Fee will be applied whether or not
the account is found
Third Party located in All origins and destinations • Sending rates will apply unless the third party
• Shipper Country is located in the receiver country
• Receiver Country • A valid UPS account number is required
• Third Country • When domestic and EU shipments are billed
to a third party in another country (EU and
non-EU), the bill-to-party must be a business
and must have a valid VAT or a business tax ID
on file with UPS
Billing item Who pays Coverage Comments
Duties and taxes Shipper Available for shipments outside the EU or • A valid UPS account number is required
goods not in free circulation within the EU • Not applicable to letter and document shipments
(no commercial value)
Receiver Available for shipments outside the EU or • Not applicable to letter and document shipments
goods not in free circulation within the EU (no commercial value)
Third Party located in Available for shipments outside the EU or • A valid UPS account number is required
• Shipper Country goods not in free circulation within the EU • Not applicable to letter and document shipments
• Receiver Country (no commercial value)
• Third Country • Shipments from a non-EU origin to a non-EU
destination will be billed with VAT when the
bill-to-party is located in an EU country
General information
UPS reserves the right to withhold
delivery against payment in
R E FE RE N CE INFO RMA TIO N
appropriate circumstances.
Invoice validity period: All invoices
shall be deemed to be accepted as
issued, unless requests for invoice
adjustments are received in writing
by UPS within 90 days from the
invoice date.
Please contact the UPS Customer
Service Centre on 08457 877 877
for the billing options available for
your shipping location.
Time saving tip
Use our Electronic Billing
Solutions on page 27 to
save time and money on
the billing process.

36
Prohibited articles and service restrictions
Prohibited articles Unaccompanied baggage means Alcoholic beverages Products such as alcohol are
The following articles are prohibited suitcases, carry bags, backpacks, UPS offers an alcohol shipping subject to excise duty regimes in
from shipment to all countries served briefcases and other similar luggage programme, which allows customers all EU member states. As such,
by UPS (except by specific contract): items, regardless of content (except to ship alcoholic beverages specific documentation or fiscal
• Alcoholic beverages that they may be shipped if empty, containing less than 70% alcohol marks are required to accompany
• Animal skins (non-domesticated) unlocked and properly packaged in in and between certain countries. all international and some domestic
• Articles of exceptional value accordance with UPS guidelines). While a contract is still necessary shipments. Please note that UPS
(e.g. works of art, antiques, for shippers in the alcohol industry, does not automatically obtain
precious stones, gold and silver) Also prohibited are: goods moving eligibility can be determined on the consignee’s signature on the
• Dangerous goods/Hazardous materials under ATA Carnet and all temporary the spot and customers can start excise duty documents, nor does
(following IATA regulations for Express exports and imports; goods moving shipping immediately. UPS automatically return these
and Expedited and following ADR under FCR, FCT and CAD (Cash documents to the shipper.
regulations for Standard) Against Document); shipments Alcoholic beverages may be
• Firearms with inherent vice, which by their shipped either excise duty paid or Detailed information on the excise
• Furs nature are likely to soil, impair or under duty suspension. They must, duty regime is published by the
• Ivory and ivory products damage persons, merchandise or however, have an alcohol content European Commission and can be
• Jewellery and watches equipment; goods, the carriage of less than 70% and must be found online2. You can also contact
(other than costume jewellery of which is prohibited by law in in containers with a capacity of your sales representative and ask
and costume watches) exceeding the country of origin, transit or 5 litres or less. for UPS’s brochure on shipping
USD 500 or local currency destination (e.g. ivory and ivory alcohol for more information.
equivalent per package1 products), goods which attract UPS accepts domestic shipments
• Live animals excise duty (e.g. spirits) or which of such alcohol in the following General obligations
• Money, negotiable items and require special facilities, safety countries: Belgium, France, Germany, It is the shipper’s responsibility
pre-paid cards precautions or permits. Under Italy, the Netherlands, Poland, to comply with current government
• Perishable goods applicable law, certain goods may Portugal, Spain and the UK. Across regulations or laws applicable in
• Personal effects be transported only under prescribed borders, alcohol can be shipped each country. Shipments are subject
(except: to the US from all conditions and certain goods are between EU member states with the to inspection and possible delay
locations; to selected countries prohibited from transportation by air exception of Finland and Sweden. by customs or representatives of
when shipped with participating (e.g. liquids in glass containers). Areas that are not part of the EU other government authorities.
Mail Boxes Etc. centres) customs area or the EU common
• Plants Shipping prohibited articles on a system of Value Added Tax (VAT) are We reserve the right to refuse
• Pornographic materials contractual basis with UPS excluded. Alcoholic beverages under or suspend transportation of any
• Seeds Certain items we list as duty suspension cannot be shipped package which does not set out
• Tobacco and tobacco products prohibited will be accepted by within or from Latvia or Malta. contact details for shipper and
• Unaccompanied baggage UPS on a contractual basis for receiver and of goods which, in
(except to selected countries shippers with regular volume Packages containing alcoholic our opinion, are not practicable for
when shipped with participating and the ability to comply with beverages should be clearly transportation or are not adequately
Mail Boxes Etc. centres) all applicable regulations. indicated as “alcoholic beverages” described, classified or packed and
on the shipping label, waybill or labelled in a manner suitable for
Personal effects in general The items we can carry under other shipping documentation. transportation and accompanied
include items owned by the certain criteria are: Alcoholic beverages should by necessary documentation.
shipper, intended for his or her • Alcoholic beverages not be included in a shipment
personal use and owned for at least • Biological substances containing non-alcoholic products. We will not transport any goods
6 months. The exact definition of • Perishable goods Furthermore, packages containing which are prohibited by law or
personal effects (which is based • Plants alcoholic beverages must be regulation of any federal state or
in applicable customs rules) • Seeds physically separated from others local government in the origin or
varies from country to country. • Tobacco and tobacco products when prepared for collection destination countries or which
Please consult www.ups.com for by UPS. may breach any applicable export,
more information. Not all commodities can be shipped import or other laws or endanger
to all countries. UPS only agrees to deliver alcoholic the safety of our employees,
beverages to an adult. Therefore, agents and subcontractors or
For more information please call if you are shipping alcohol to a the means of transportation or,
08457 877 877 or contact your residential address, you must select which in our opinion, soil, taint
UPS representative. the “Adult Signature Required” option or otherwise damage other
(please see page 31 of this Guide). goods or equipment or which are
economically or operationally
impractical to transport.
1
Costume jewellery and costume watches:
jewellery and watches for which the retail price 2
At the time of printing, these were the accurate website addresses:
is lower than USD 150 per item and which do http://ec.europa.eu/taxation_customs/taxation/excise_duties/gen_overview/index_en.htm
not contain precious metal(s) and/or stone(s) http://europa.eu/legislation_summaries/taxation/l31018_en.htm

P R O H I B I T I O N S AN D R E S T R I C T I O N S 37
Dangerous Goods Service restrictions Weight and size limits Packages that weigh more
UPS adheres to the air UPS does not deliver to or collect UPS has established specific weight than 25kg require a special
transportation regulations from P.O. Box numbers. and size limits for the packages heavy-package label.
outlined by the International that you send with all UPS services.
Air Transport Association (IATA) The maximum value or declared The restrictions below only pertain Packages with a large
and to the road transportation value per package is USD 50,000 to individual packages. There are size-to-weight ratio may have
regulations outlined by the or local currency equivalent. no limits to the total weight of your a dimensional weight greater
UN ADR and does not accept shipment or the total number of than actual weight. In that
Dangerous Goods in its system – The maximum value or declared packages in your shipment. case, UPS will charge based
nationally or internationally. value per package of jewellery on dimensional weight.
Local national regulations also and watches (other than costume The maximum weight
apply for road transport. jewellery and costume watches1) is (actual and dimensional weight) Packages that require additional
USD 500 or local currency equivalent. per package is 70kg2. handling may be subject to the
Businesses which ship Dangerous Additional Handling Charge.
Goods without appropriate labelling, COD service is provided within the The maximum length per
documentation and packaging can UK, the EU, Liechtenstein, Norway package is 270cm. Packages that exceed certain
face significant financial and and Switzerland. The maximum size restrictions but do not
legal penalties. COD amount that can be collected The maximum size per exceed UPS’s maximum size per
is USD 50,000 or local currency package is 419cm in length package may be subject to the
It is also important to remember the equivalent per package for and girth combined. Large Package Surcharge.
following when shipping with UPS: cheque transactions.
Packages that exceed UPS
1 If you are reusing packaging or The maximum amount of cash UPS weight and size limits are not
cartons, please ensure that all old will accept from a single consignee accepted for transportation.
labelling is removed. Any Dangerous for a single shipper is USD 5,000 or If found in the UPS small package
Goods labels on a package will local currency equivalent per day Length is the longest side of a system, they are subject to the
package or object.
cause the shipment to be held and (maximum EUR 750 in France). Over Maximum Limits charge.
inspected, causing service delays
and inconvenience to you and The maximum value or
your customer. declared value per package for
a UPS 1 Attempt Returns Plus
2 If you are shipping goods that shipment is USD 1,000 and for
could be potentially seen as a UPS 3 Attempts Returns Plus
Dangerous Goods but are not – shipment USD 50,000 or local
because of their unusual name, currency equivalent.
appearance etc, it is advantageous
to clearly declare on the shipping Contact your UPS Customer Service
documentation that the goods are Centre on 08457 877 877 for the L R E FE RE N CE INFO RMA TIO N
‘not classified as Dangerous Goods’. local currency equivalent.
This will ensure the shipment is
not delayed unnecessarily.
Any misdeclaration may lead to
significant penalties for the shipper.
Girth is defined as (2 x Width) +
(2 x Height).
H
W
2
The limits listed above apply to most packages
1
Costume jewellery and costume watches: and destinations, but there are some variances
jewellery and watches for which the retail price because of different local restrictions in some
is lower than USD 150 per item and which do countries. Please contact your UPS Customer
not contain precious metal(s) and/or stone(s) Service Centre on 08457 877 877 for details.

38
UPS money-back guarantee
Money-back guarantee a) shipping documentation (including The guarantee does not apply
For certain services and selected labels) must have been correctly when late delivery results from
destinations UPS offers a free completed and the relevant package the package not complying with
money-back guarantee on the must bear the paper labels produced the restrictions and conditions set
shipping charges. To find out if it by UPS online shipping solutions or out in Paragraph 3.1 of our Terms
applies to your shipment, use the otherwise in accordance with the and Conditions of Carriage, from
‘Calculate Time and Cost’ tool at UPS packaging guidelines; events beyond our control (as set
www.ups.com and key in your out in Paragraph 6 of our Terms
shipping details. Alternatively, b) any other documentation required by and Conditions of Carriage) or due
contact your local UPS Customer the country of origin or destination to any suspension of carriage or
Service Centre on 08457 877 877. or any country of transit must be return of a package as provided
Where the money-back guarantee fully and accurately completed and for in Paragraph 3.3 of our Terms
operates, if we fail to attempt included with the package; and Conditions of Carriage or the
delivery within the applicable time exercise of any lien by UPS in
period, we will, on request, refund c) if applicable, the package must accordance with our Terms and
or credit you (or any other person bear a Saturday Delivery routing Conditions of Carriage.
who paid for the carriage) with the label (for destinations to which this
shipping charges (or, in the case service is available); For the avoidance of doubt, the
that only some of the packages in liability of UPS under the money
a multiple package shipment fail to d) the shipment must have been back guarantee is limited to the
meet the applicable time limit, the tendered to UPS on or before the above and the guarantee does not
proportionate part of the shipping latest collection time specified otherwise constitute any form of
charges relating to those packages), by UPS for guaranteed delivery; undertaking or representation that
net of any surcharges, VAT, duties, the shipment will arrive by any
taxes or levies, provided that the e) you must have notified your request particular time.
following conditions are fulfilled: for claim to UPS in writing or by
telephone within 15 days from
the date of scheduled delivery and
advised us of the receiver’s name and
address, date of shipment, package
weight and the UPS tracking number.
f) the shipment must not require
additional handling or include a
Large Package, as described in the
Additional Services and Charges
section in this guide.

GU AR AN T E E S AN D L I AB I L I T I E S 39
Liability
Liability for loss, damage or delay You may obtain the benefit of a Any claim against UPS must be
The following is a summary for greater limit of liability by declaring notified to us in writing as soon as
information purposes of certain a higher value for carriage on possible and also within any specific
relevant provisions of the UPS Terms the UPS shipping documentation time limit set out in our terms and
and Conditions of Carriage. The full and paying a corresponding conditions. In certain circumstances,
terms are set out on pages 40-41 additional charge. If you declare Convention rules (if applicable)
and prevail in case of inconsistency a higher value for carriage and may permit a claim to be pursued
with the present summary. pay the applicable charge, then against UPS outside these periods.
UPS’s liability shall be limited to
International Carriage: proven damages not exceeding In addition to the above, any legal
Where carriage is international, the sum so declared (see under proceedings in respect of a shipment
international conventions may ‘Optional services’ on page 31). must be commenced and served on
apply: in particular the Warsaw or us within eight months of delivery or
Montreal Convention in the case The value of the goods concerned (in the case of non-delivery) of the
of carriage by air and the CMR shall not in any event exceed due date for delivery. If the Warsaw,
Convention in the case of carriage USD 50,000 (USD 500 in the case Montreal or CMR Conventions apply,
by road. The national laws of of jewellery or watches other there are longer time limits for the
some countries may also extend than costume jewellery or commencement of legal proceedings:
the rules of such conventions costume watches) or its local in summary, 2 years in the case of the
to purely domestic carriage. currency equivalent per package Warsaw and Montreal Conventions
in a shipment, as UPS does not and 1 year (3 years if there is wilful
Where they apply, the rules of offer carriage for goods with values misconduct on UPS’s part) in the case
the Warsaw, Montreal and CMR above these amounts. of the CMR Convention.
Conventions govern and in most
cases will limit our liability for loss, Except when Convention rules or
damage or delay to a shipment. other mandatory laws apply and
require otherwise, we will not pay
– the Warsaw and Montreal Convention compensation for purely economic
limit is usually 17 Special Drawing losses (such as loss of profits,
Rights1 (SDR’s) per kilogram of the loss of business opportunities or
goods affected loss of revenue resulting from loss
of use), even if a value has been
– the CMR Convention limit declared for carriage in respect of
is 8.33 SDR’s per kilogram the relevant shipment. We will also
(but restricted to the amount not be liable for any damage to
of the carriage charges in or loss of packaging.
the case of delay)
R E FE RE N CE INFO RMA TIO N
Other Carriage:
Where Convention rules do
not apply, we will only pay
compensation for loss, damage
or delay of a package caused by
our negligence and only up to
a maximum of:
– GBP 60.00 per shipment; or,
– if greater, 8.33 SDRs per kilo
of the goods affected,
subject (as in all cases) to proof
of loss.
1
A Special Drawing Right is a unit of account
adopted by the International Monetary Fund.
The current value of an SDR is regularly published
in major financial newspapers.

40
UPS Terms and Conditions of Carriage
This is the current version as at the date of publication of this Guide. The latest version, which shall always be the applicable one for new shipments,
may be found at www.ups.com or obtained from a UPS Office.
1. Introduction
A. These terms and conditions (“terms”) set out the basis on which UPS will transport packages, documents and envelopes (“packages”). These terms are supplemented by the current applicable UPS Service and Tariff Guide
(“the Guide”). The Guide contains important details about the services of UPS which the shipper should read and which form part of the agreement between UPS and the shipper.
B. Depending on the country where the shipment is presented to UPS for carriage, the term “UPS” will mean and the shipper’s contract will be with whichever of the following companies is applicable. That company will also be
the (first) carrier of the goods for the purposes of the Conventions referred to in paragraph C.
UK – UPS Limited; Eire – United Parcel Service of Ireland Limited; Denmark – UPS Denmark A/S; Finland – United Parcel Service Finland Oy; Norway – UPS of Norway, Inc.; Sweden – United Parcel Service Sweden AB, all of
whom can be contacted c/o Avenue Ariane 5, 1200 Brussels, Belgium (although this shall not be taken in itself as conferring jurisdiction on any court).
C. Where carriage by air involves an ultimate destination or stop outside the country of origin the Warsaw Convention may apply. The Warsaw Convention governs and in most cases limits the liability of carriers in respect of loss
of or damage or delay to cargo. (For the purpose of these terms the phrase “the Warsaw Convention” means (i) the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw on
12th October 1929 or (ii) that Convention as amended or supplemented by any protocol or supplementary convention or (iii) the Montreal Convention 1999, whichever is applicable.) Notwithstanding any clause to the contrary,
international carriage by road may be subject to the provisions of the Convention on the Contract for the International Carriage of Goods by Road signed at Geneva on 19th May 1956 (“the CMR Convention”).
D. A shipment may be carried via any intermediate stopping places that UPS deems appropriate. UPS may engage sub-contractors to perform services and contracts both on its own behalf and on behalf of its servants, agents and
sub-contractors each of whom shall have the benefit of these terms.
E. In these terms, “Waybill” shall mean a single UPS waybill/consignment note or the entries recorded against the same date, address and service level on a pick-up record. All packages covered under a Waybill shall be considered
a single shipment.
2. Scope of Service
Unless any special services are agreed, the service to be provided by UPS is limited to the pick up, transportation, customs clearance where applicable and delivery of the shipment. The shipper acknowledges that shipments will be
consolidated with those of other shippers for transport and that UPS may not monitor the inbound and outbound movement of individual shipments at all handling centres.
UPS is not a common carrier and reserves the right in its absolute discretion to refuse carriage to any package tendered to it for transportation.
3. Conditions of Carriage
This section sets out various restrictions and conditions which apply to the carriage of packages by UPS. It also explains what the consequences are of the shipper presenting packages for carriage which do not meet these requirements.
3.1 Service Restrictions and Conditions
Packages must comply with the restrictions in paragraphs (i) to (iv) below.
(i) Packages must not weigh more than 70 kilograms (or 150 lbs) or exceed 270 centimetres (or 108 inches) in length or a total of 419 centimetres (or 165 inches) in length and girth combined.
(ii) The value of any package may not exceed the local currency equivalent of USD 50,000. In addition the value of any jewellery or watches, other than costume jewellery or costume watches, in a package shall not exceed
the local currency equivalent of USD 500.
(iii) Packages must not contain any of the prohibited articles listed in the Guide including (but not limited to) articles of unusual value (such as works of art, antiques, precious stones, stamps, unique items, gold or silver),
money or negotiable instruments (such as cheques, bills of exchange, bonds, savings books, pre-paid credit cards, share certificates or other securities), firearms and dangerous goods.
(iv) Packages must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint or damage other goods being transported by UPS, or the carriage, export or
import of which is prohibited by applicable law.
The shipper shall be responsible for the accuracy and completeness of the particulars inserted in the Waybill and for ensuring that all packages set out adequate contact details for the shipper and receiver of the package and
that they are so packed, marked and labelled, their contents so described and classified and are accompanied by such documentation as may (in each case) be necessary to make them suitable for transportation and to comply
with the requirements of the Guide and applicable law. Unless a different service level is clearly selected on the Waybill or other applicable UPS shipping documentation, shipments will be carried under the Express service
(where available to the selected destination) and all applicable charges will be calculated accordingly.
The shipper guarantees that all packages presented for carriage under these terms comply with the restrictions in paragraphs (i) to (iv) above and have been prepared in secure premises, by him (in the case of an individual shipper)
or by reliable staff employed by him and have been protected against unauthorised interference during their preparation, storage and transportation to UPS. UPS relies on this guarantee in accepting any package for carriage hereunder.
3.2 Perishable and temperature sensitive goods will be transported provided that the shipper accepts that this is at its risk. UPS does not provide special handling for such packages.
3.3 Refusal and Suspension of Carriage
(i) If it comes to the attention of UPS that any package does not meet any of the above restrictions or conditions or that any COD amount stated on a COD Waybill exceeds the limits specified in paragraph 8, UPS may refuse
to transport the relevant package (or any shipment of which it is a part) and, if carriage is in progress, UPS may suspend carriage and hold the package or shipment to the shipper’s order.
(ii) UPS may also suspend carriage if it cannot effect delivery at the third attempt, if the receiver refuses to accept delivery, if it is unable to effect delivery because of an incorrect address (having used all reasonable means
to find the correct address) or because the correct address is found to be in another country from that set out on the package or Waybill or if it cannot collect amounts due from the receiver on delivery.
(iii) Where UPS is entitled to suspend carriage of a package or shipment, it is also entitled to return it to the shipper at its own discretion.
3.4 The shipper will be responsible for the reasonable costs and expenses of UPS (including storage), for such losses, taxes and customs duties as UPS may suffer and for all claims made against UPS because a package does not
meet any of the restrictions, conditions or representations in paragraph 3.1 above or because of any refusal or suspension of carriage or return of a package or shipment by UPS which is allowed by this paragraph 3. In the case
of the return of a package or shipment, the shipper will also be responsible for paying all applicable charges calculated in accordance with the prevailing commercial rates of UPS.
3.5 If the shipper tenders to UPS a package which fails to comply with any of the restrictions or conditions in paragraph 3.1 above without UPS’s express written consent, UPS will not meet any loss howsoever arising which
the shipper may suffer in connection with the carriage by UPS of such package (regardless of whether that failure to comply has caused or contributed to the loss and notwithstanding any negligence on the part of UPS or
its employees, contractors or representatives) and, if UPS does suspend carriage for a reason allowed by these terms, the shipper shall not be entitled to any refund on the carriage charges it has paid. UPS may bring a claim
in respect of such non-compliance.
3.6 If, having suspended carriage of a package or shipment in accordance with these provisions, UPS is unable within a reasonable time to obtain the shipper’s instructions on disposition of the package or shipment or to identify
the shipper or any other person entitled to the goods (having if necessary opened the package), UPS shall be entitled to destroy or sell the package or shipment, at its absolute discretion. The proceeds of any such sale shall
first be applied to any charges, costs or expenses (including interest) outstanding in respect of the package or shipment or otherwise from the shipper concerned. Any balance shall be held to the shipper’s order.
3.7 UPS reserves the right, but is not obliged, to open and inspect, or scan by means of X-ray, any package tendered to it for transportation at any time.
4. Customs Clearance
Where a package requires customs clearance, it is the shipper’s responsibility to provide complete and accurate documentation for the purpose but UPS will unless instructed otherwise act as the shipper’s agent in obtaining customs
clearance. Provided that, in the case of shipments whose points of despatch and destination are both within the same customs area, UPS will only perform customs clearance if instructed to do so. The shipper also agrees that UPS
may be considered as being the receiver of the package for the sole purpose of appointing a customs broker to carry out any customs clearance to the extent permitted by law.
5. Payment
5.1 The rates for carriage and other services are set out in the Guide and, unless paid before shipment, all charges must be paid within 7 days of receipt of invoice or within such other period as the shipper may have agreed in
writing with UPS. UPS may verify the actual and/or dimensional weight of packages and, if greater than the declared weight, invoice on such basis. Unless proved otherwise, an invoice shall be considered for this purpose to
have been received three business days following the date of invoice.
5.2 If (a) UPS is required to pay any taxes, duties or levies on behalf of the shipper, receiver or a third party, (b) the selected billing option indicates that the receiver or a third party should pay any charges, or (c) any taxes,
duties, penalties, charges or expenses are imposed or incurred as a result of any action by customs authorities or any failure by the shipper or the receiver to provide correct documentation or any permits or licences required
in connection with carriage, then in each case (without prejudice to the shipper’s contractual liability for payment) the receiver or, where applicable, third party, will initially be charged by UPS for payment. Should the amount
in question not immediately be paid to UPS in full by such party, such amount shall be payable by the shipper on first written demand. UPS shall not be obliged to separately issue a claim against the receiver or any third party
for payment, as the shipper undertakes to be jointly liable with such third parties. In case of doubt, the burden of proving that the amount has been paid lies on the shipper.
5.3 Any sum payable to UPS which is overdue will bear interest at the rate specified on the invoice from the due date to the date UPS receives payment whether before or after judgment. In addition, UPS reserves the right to charge
a late payment administration fee up to a maximum of GBP 40 (EUR 15 in Eire and Finland, DKK 100 in Denmark, NOK 59 in Norway and SEK 50 in Sweden) per invoice.
5.4 If any sum is not paid by the shipper, receiver or some other party under these terms, UPS may hold any packages it is carrying until it receives payment in full or may sell such packages and use the proceeds to make good the
debt to it in accordance with applicable local law. Any unpaid balance will remain payable.
5.5 UPS’s rates for carriage set out in the Guide are calculated only for the carriage of packages which do not exceed in value the local currency equivalent of USD 50,000. In the event that UPS becomes aware that it has carried a
package which, without UPS’s express written consent, exceeds this value, then, in addition to the otherwise applicable rates and charges and any other remedies under these terms, an additional carriage charge equivalent to
5% of the value of the package in excess of USD 50,000 is applicable.

T E R M S AN D C O N D I T I O N S 41
6. Interruption of Service
If UPS is unable to start or continue with carriage of the shipper’s package for a reason beyond its control, UPS will not be in breach of its agreement with the shipper but will take all steps that are reasonably practicable in the
circumstances to commence or continue the carriage. Examples of events beyond UPS’s control are disruption to air or ground transportation due to bad weather, fire, flood, war, hostilities, civil disturbance, acts of government or
other authorities (including, without limitation, customs) and labour disputes or obligations affecting UPS or some other party.
7. Money Back Guarantee
For certain services and destinations, UPS offers a money back guarantee on the shipping charges. Details of its applicability, terms and conditions and of the corresponding delivery and latest pick up time for the relevant service
and destination are as set out in the Guide and on the UPS website (www.ups.com), each as current at the time the goods are accepted for carriage, and can also be confirmed by contacting the shipper’s local UPS call centre.
For the avoidance of doubt, the liability of UPS under the money back guarantee is limited to the above and the guarantee does not otherwise constitute any form of undertaking or representation that the shipment will arrive by
any particular time.
8. Collect on Delivery (COD)
For certain destinations as advised by the local UPS call centre, UPS offers a COD service on payment of an additional charge as set out in the Guide. If the shipper makes use of this service, subject to the provisions set out below
(including those relating to currency conversion) UPS will collect on behalf of the shipper the COD amount stated on the Waybill.
COD amounts must be specified on the Waybill in either EUR or, if different, the currency of the country of destination. Where any of the COD amounts specified on the Waybill, collected from the receiver and/or paid to the shipper
are in different currencies from each other, the conversion(s) will be made at such exchange rate(s) as UPS may reasonably determine.
UPS does not accept responsibility for any currency exchange risks.
8.1 Cash COD – Where UPS is instructed on the Waybill in accordance with applicable UPS guidelines to accept cash only, UPS will collect only cash, in the currency of the country of destination. Where cash is collected,
the maximum amount collectible in that form on behalf of a shipper shall be the local currency equivalent of USD 5,000 per receiver per day. Notwithstanding the foregoing, for COD shipments to receivers located in France,
the maximum amount collectible in cash on behalf of a shipper is EUR 750 per receiver per day. Further limitations may apply in certain countries from time to time; details of such limitations will be set out either in the Guide
or at the UPS Website (www.ups.com).
If the shipper specifies a COD amount that exceeds these limits, UPS will automatically be entitled to accept cheques for the whole or any part of that amount.
8.2 Cheque COD – If the Waybill does not clearly (and in accordance with applicable UPS guidelines) instruct UPS to accept only cash, UPS may accept payment either in cash (subject to the restrictions in section 8.1) or by any
kind of cheque made out to the shipper that is recognised in the country of destination of the shipment. Where UPS accepts cheques the maximum amount collectible in any form shall not exceed the equivalent of USD 50,000
per package. Where UPS is permitted to accept a cheque, it may collect a cheque denominated in either EUR or, if different, the local currency of the country of destination.
8.3 Payment of Collected COD Amounts – Where UPS collects cash, UPS will pay to the shipper an equivalent amount in the local currency of the country where the shipment was presented to UPS for transportation. UPS may make
such payments of COD amounts by either wire transfer to any bank account notified to UPS by the shipper or issuing a cheque in favour of the shipper.
Any cheques in favour of the shipper, issued either by UPS as set out above or by the receiver and collected by UPS pursuant to Section 8.2, may either be forwarded to the shipper by regular mail at the shipper’s risk or handed
over to the shipper or to any other person appearing to have authority to accept the cheque on the shipper’s behalf.
8.4 In the event of non-receipt by the shipper of COD amounts, the shipper must notify UPS in writing within 45 days of the date of delivery of the package concerned.
8.5 The shipper will indemnify UPS for all losses, expenses, and any claims made against UPS by the receiver or a third party, arising where UPS does not deliver a package because the receiver does not pay the COD amount in the
appropriate form or refuses to accept the package.
8.6 The liability of UPS in respect of the amount to be collected shall not exceed either the applicable maximum amount collectible under these terms or the COD amount indicated on the Waybill, whichever is the lesser. Further,
the COD amount shall not in any event exceed the value of the goods at their destination plus applicable carriage charges. For the avoidance of doubt, a COD amount does not constitute declaration of a value for the purpose of
paragraph 9.4 or otherwise and therefore shall not affect the liability of UPS for any loss, damage or delay to the goods themselves.
UPS does not accept any responsibility for any dishonest or fraudulent acts on behalf of the receiver including, but not limited to, presenting a fraudulent cheque or one which is later dishonoured, or for cheques incorrectly
completed by the receiver.
9. Liability
9.1 Where the Warsaw or CMR Conventions or any national laws implementing or adopting these conventions apply (for convenience referred to as Convention Rules) or where (and to the extent that) other mandatory national law
applies, the liability of UPS is governed by and will be limited according to the applicable rules.
9.2 Where Convention Rules or other mandatory national laws do not apply, UPS will only be liable for failure to act with reasonable care and skill and its liability shall be exclusively governed by these terms and (save in the case
of personal injury or death) limited to proven damages not exceeding the greater of either:
(a) GBP 60 per shipment in the case of goods presented in the UK to UPS for carriage (EUR 85 in Eire and Finland, DKK 635 in Denmark, NOK 655 in Norway, SEK 785 in Sweden); or
(b) 8.33 Special Drawing Rights (“SDRs”) per kilo of the goods affected,
unless a higher value has been declared by the shipper under paragraph 9.4 below. An SDR is a unit of account adopted by the International Monetary Fund and its current value is regularly published in major financial newspapers.
As at the date of publication of these terms 8.33 SDRs was equal to approximately GBP 6.
R E FE R E NC E IN FO R MAT IO N
9.3 If the claimant (or any person from whom he derives his right to claim) has caused or contributed to any loss, damage or delay to a shipment or package, any liability UPS may incur in respect thereof (limited as above) may be
reduced or extinguished in accordance with the law applicable to such contributory negligence.
9.4 Subject to the provisions of paragraph 9.5, the shipper may obtain the benefit of a greater limit of liability than UPS provides under paragraph 9.2 above or than may be provided by Convention Rules or other mandatory national law.
The shipper may do so by declaring a higher value on the Waybill and paying an additional charge as stated in the Guide. If the shipper declares a higher value for carriage and pays the applicable charge, then UPS’s liability shall be
limited to proven damages not exceeding the sum so declared. The value of the goods concerned shall not in any event exceed the limits specified in paragraph 3.1(ii).
9.5 Save where Convention Rules or other mandatory national laws require otherwise, UPS does not accept responsibility for purely economic losses, such as the costs of any alternative means of transport, loss of profits, loss of business
opportunities or loss of revenue resulting from loss of use, arising from any loss of or damage or delay to a shipment or package, whether or not a value has been declared in respect of the relevant shipment under paragraph 9.4.
UPS shall not be liable for any damage to or loss of any packaging.
10. Delivery
UPS may deliver a shipment to the receiver named on the waybill or to any other person appearing to have authority to accept delivery of the shipment on the receiver’s behalf (such as persons at the same premises as the receiver
or neighbours of the receiver). UPS may use an electronic device to obtain proof of delivery and the shipper agrees that it will not object to UPS relying on a printed copy of this as evidence merely on the grounds that the information
concerned is obtained and stored in electronic form.
Save where Convention Rules or other mandatory national laws require otherwise, UPS accepts no responsibility in any circumstances to suspend carriage, redirect delivery (whether to a different receiver or address from that named
on the Waybill) or return a package to its shipper and, in the event that it should attempt but fail to do so, shall have no liability for any losses thereby occasioned.
11. Data Protection
The shipper agrees that UPS and other companies in the UPS group of companies worldwide, including companies in countries which may not have the same level of data protection as the country where the shipment is presented
to UPS for carriage, may use any data provided by the shipper to UPS for management analysis and monitoring, the purchase and supply of customer materials, administration of customer accounts and the advertising of services and
products provided by UPS companies. The shipper has certain rights under the law (exercisable by contacting UPS) to have access to, rectify, object to the use for direct marketing of, or delete personal data held by UPS about it.
12. Claims Procedure – Prescription
All claims against UPS must be notified in writing as soon as reasonably practicable and in any event within 14 days of receipt in the case of damage (including partial loss of a shipment), in the case of delay within 21 days of the
goods being placed at the disposal of the person entitled to delivery and in the case of loss within 60 days of the goods being consigned with UPS for carriage. In addition, all claims against UPS in connection with any shipment shall
be prescribed and barred by expiration of time, unless legal proceedings are brought and written notice of them is given to UPS within eight months after delivery of the goods concerned or, in the case of non-delivery, within eight
months from the scheduled date for delivery. This term shall not affect any rights the shipper may have under Convention Rules or other mandatory national laws.
13. Entire Agreement & Severability
It is the intention of UPS that all the terms of the contract between it and the shipper are contained in this document and in the Guide. If the shipper wishes to rely on any variation to these terms, it must ensure that that is recorded
in writing and signed by the shipper and on behalf of UPS before the shipment is accepted for carriage by UPS. If any part of these terms is not enforceable, this will not affect the enforceability of any other part.
14. Governing Law
These terms shall be governed by the laws of the country where the shipment is presented to UPS for carriage.
REV. 01/10

42
PART B Freight Services
Section 6: Freight
As a global leader in supply The following section focuses
chain solutions, UPS offers a on UPS Air Freight, including
comprehensive portfolio of services, rates and zones.
services designed to streamline It also features information on
your transportation and logistics UPS Ocean Freight and other
needs and supported by the latest available supply chain services.
technologies to help synchronise
commerce throughout the world. For any additional information
on our supply chain services and
Dedicated to enhancing your their availability or for obtaining
business performance, UPS is your a quote, please contact your
single-source provider for logistics local sales representative or UPS
and distribution, transportation and Supply Chain SolutionsTM office
freight services, integrated logistics, at 01753 760 100. Alternatively,
supply chain design and planning. visit us at www.ups.com.*
* UPS freight services are provided by:
UPS SCS (UK) Ltd.
Registered in England No. 2928205.
Registered Office: Unit 1, Blackthorne Road, Poyle, Berkshire, UK, SL3 0DA.
Warehousing shall be subject to the conditions of the UK Warehousing Association (UKWA);
Transportation whose point of despatch and destination are both in the UK shall be subject to the
Road Haulage Association Ltd Conditions of Carriage 1998; Transportation that includes transportation
by ocean is provided by UPS Ocean Freight Services, Inc., and shall be subject to the conditions
of that company; and Transportation (that does not include transportation by ocean) whose points
of despatch and destination are in different countries, as well as any other services not falling
within the previous clauses, shall be subject to Standard Trading Conditions 2005 Edition of the
British International Freight Association (BIFA) except that conditions 2(A) shall be disregarded.

FR E I GH T S E R V I C E S 43
UPS Air Freight
We have made it easier than ever There are several convenient • Contact your local sales contact or
for you to send air freight around options for scheduling your UPS Supply Chain Solutions office at
the world, with a comprehensive air freight 01753 760 100.
portfolio of global air freight services
that fit your time-in-transit needs. • WorldShip – Select the UPS
We provide the ability to ship and Web Access menu, then click on
track your freight door-to-door, “Create UPS Air Freight Shipment”.
right from your desktop, by using • UPS Internet Freight Shipping on
UPS technology and leveraging the www.ups.com – Click on the Freight
strength of our entire network. tab to book and track your shipments.
Transit times UPS Service Features
Transit time of 1-3 business days UPS Express Freight • Door-to-door; time-specific delivery by 12.00 noon or 5.00pm
depending on terms of service and accessorials selected
depending on destination
• Money-back guarantee1
• To/from major metropolitan areas worldwide
• Collection, delivery and routine customs clearance included
Transit time of 1-3 business days UPS Air Freight Direct® • Airport-to-airport
• Day-specific scheduling
depending on destination
• Worldwide
• Collection, delivery and customs clearance optional
Transit time of 3-5 business days UPS Air Freight Consolidated® • Airport-to-airport
• Day-specific scheduling
depending on destination
• Worldwide
• Collection, delivery and customs clearance optional
Value-Added Services for Air Freight2
Service Description
Quantum View Quantum View Manage provides visibility for air freight, ocean freight and small package outbound, inbound and alternate billing shipments,
as well as small package customs brokerage information via a user friendly website. Quantum View Notify is a secure and proactive email
service that informs you when a shipment is on its way, when it has been rescheduled or when it has been delivered.
Flex Global View Provides tracking and pro-active event notification from order through final distribution across all UPS Supply Chain Solutions freight modes.
Collection/Delivery Collection and delivery are included for UPS Express Freight. Available on request for UPS Air Freight Direct and UPS Air Freight Consolidated.
Customs Clearance Customs clearance will be provided by UPS for UPS Express Freight. UPS can provide customs clearance for other air freight services on
written request.
Dangerous Goods/Hazardous Materials Dangerous Goods/Hazardous Materials can be shipped via UPS Air Freight Consolidated only. Non-conforming cargo may be subject to
service delays.
Hold at Destination Airport for Collection Freight is to be held at the carrier’s destination location for collection by the recipient. HAPU requires a consignee name and phone number.
UPS Express Freight will be billed door-to-door.
Cargo Insurance Shippers may obtain Cargo Insurance to cover all risks of physical loss of a shipment or damage to a shipment arising from an external
cause during transportation. Limit USD 500,000 for approved commodities. Cargo Insurance is provided by a third party insurer for an
additional fee.1
FR E IGH T S ER VIC E S
1
Refer to the “UPS Air Freight Terms and Conditions
of Contract (“Terms”) for UPS Air Freight Services
in the United States, Canada, and International” 2
Value-added service options may vary by origin,
on www.ups.com for more information. destination and air freight service selected.

44
UPS Air Freight
UPS Express Freight – How to determine the weight and size
Compare the freight shipment’s 3. Determine dimensional weight
minimum billable weight, actual by multiplying the item’s length
weight and dimensional weight. by the width by the height.
Whichever is the greatest of the three For each dimension, measure the
will be the billable weight and should largest distance, rounding each
be used when calculating the rate. measurement to the nearest whole
number. The result is the cubic size.
1. Minimum billable weight of a Divide the cubic size by 6000.
freight shipment is 71kg. Round up any fraction of a kilogram
2. Determine actual weight and round to the next half (.5) kilogram.
up any fraction of a kilogram to
the next half (.5) kilogram.
Examples
Freight Billable Weight: Minimum Billable Weight
No. of Pieces Type Length Each Width Each Height Each Weight Each Min. Billable Weight Actual Weight Dim. Weight Billable Weight
10 Loose Items 26 cm 26 cm 26 cm 6 kg 71 kg 60 kg 29.5 kg 71 kg
Freight Billable Weight: Actual Weight
No. of Pieces Type Length Each Width Each Height Each Weight Each Min. Billable Weight Actual Weight Dim. Weight Billable Weight
20 Loose Items 26 cm 26 cm 26 cm 7 kg 71 kg 140 kg 59 kg 140 kg
Freight Billable Weight: Dimensional Weight
No. of Pieces Type Length Each Width Each Height Each Weight Each Min. Billable Weight Actual Weight Dim. Weight Billable Weight
2 Loose Items 77 cm 64 cm 51 cm 32 kg 71 kg 64 kg 84 kg 84 kg
Freight Billable Weight: Using a Pallet*
No. of Pieces Type Length Each Width Each Height Each Shipment Weight Pallet Weight Min. Billable Weight Actual Weight Dim. Weight Billable Weight
1 Pallet 102 cm 122 cm 77 cm 143 kg 19 kg 71 kg 162 kg 160 kg 162 kg
* Pallet billable weight is equal to the shipment
weight (143kg) plus the weight of a pallet
(approximately 19kg). Please note that each
pallet and its secured contents is considered as
one piece.

FR E I GH T S E R V I C E S 45
UPS Express Freight – How to determine the transportation charges
1. Compute the billable weight c. Other charges, including,
(see page 44). but not limited to, accessorial
2. Look up the shipping zone in the charges, surcharges and special
zone chart below. or additional handling charges,
3. Calculate the rate: customs duties and taxes
• Use WorldShip or the applicable to the shipment
“Calculate Time and Cost” or services requested may
application on www.ups.com to apply. Contact your local sales
see the rate for your shipment* representative or UPS Supply
or: Chain Solutions office at
01753 760 100 for details.
• Follow the steps below to use the
rate chart on the following page. Visit www.ups.com or refer to
a. Go to the rate chart on page 46. the “UPS Air Freight Terms and
b. Match the billable weight to the Conditions of Contract (“Terms”)
appropriate zone. Any fraction of for UPS Air Freight Services in
a kilogram over the weight shown the United States, Canada, and
in the rate chart is rounded up to International” at www.ups.com
the next whole kilogram. for more information.
Worldwide Zones
Destination Zone Destination Zone
Australia 8 Mexico 8
Austria 4 Netherlands 2
Belgium 2 Poland 41
Brazil 10 Portugal 4
Canada 7 Puerto Rico 8
China 8 Saudi Arabia 8
Czech Republic 41 Singapore 8
France 3 South Africa 8
Germany 3 South Korea 8
Hong Kong 8 Spain 3
Hungary 41 Switzerland 51
India 8 Taiwan 8
Ireland 2 Thailand 8
Italy 3 Turkey 5
Japan 8 United Arab Emirates 8
Malaysia 8 United States 7
FR E IGH T S ER VIC E S
* Rates provided through UPS’s shipping systems
are estimates only, and other shipping charges,
surcharges or value-added service charges may
apply based on your shipper characteristics and
the characteristics of, and services requested for,
shipments actually tendered to UPS.

46
UPS Air Freight
UPS Express Freight – Worldwide Rates
Door-to-door delivery with Rates include customs clearance,
money-back guarantee for collection and delivery. Palletised
shipments greater than 70kg to and loose shipments are accepted.
most major global metropolitan
areas by 12.00 noon or 5.00pm
within one to three business days,
depending on destination*.
Rates in GBP
Zones 2 3 4 41 5 51 7 8 10
71 - 99 kg
Price per kg 3.12 4.27 6.71 6.79 7.29 7.10 6.19 8.69 12.43
100 - 299 kg
Price per kg 3.12 3.49 6.43 6.56 6.62 6.50 5.86 8.33 11.84
300 - 499 kg
Price per kg 3.12 3.36 6.20 6.44 6.40 5.93 5.41 7.96 11.72
500 - 999 kg
Price per kg 2.97 3.04 5.78 6.44 6.29 5.93 5.31 7.76 11.66
1000 kg or more
Price per kg 2.97 2.95 5.78 6.33 5.97 5.93 5.21 7.72 11.61
* Visit www.ups.com for details on the
money-back guarantee, service availability, Note
delivery time commitments, to request a
collection or to view the “UPS Air Freight A peak season surcharge is determined
Terms and Conditions of Contract (“Terms”) by the origin and destination country of each
for UPS Air Freight Services in the United States, shipment during heavy-volume shipping seasons.
Canada, and International”. UPS may pass on surcharges imposed by carriers.

FR E I GH T S E R V I C E S 47
UPS Ocean Freight
UPS Supply Chain Solutions operates You can choose from our services
both as a Freight Forwarder and based on your timing, cargo size and
Non-Vessel Operating Common routing needs.
Carrier (NVOCC) and is uniquely
positioned to act as a single source
for your ocean freight transportation.
Full container load (FCL) • Dedicated space in all major trade lanes
• Multiple, dependable sailings a week
• Door-to-door service
• Electronic Data Interchange connectivity with vessel operators
• No minimum quantity requirements
Less-than-container load (LCL) • Global network of consolidation centres and gateways
• Fixed day sailings
• Door-to-door service
Non containerised load (Breakbulk) • Shipments of cargo which are too large for a container
• Expert staff
Sea-Air • Customised solutions combining the speed of air with the economies of ocean freight
• Single transport document and shipment invoice
Integrated Logistics
UPS’s logistics expertise extends pick and pack, kitting, final stage
beyond transportation networks and assembly, configuration and
into the broader supply chain. store-ready services. Together
We can help you design, engineer with our reverse logistics services,
and gain maximum benefit from your the overall result is increased
supply chain through, for example: speed, flexibility, visibility and
operational efficiency.
Inbound Logistics
We can help optimise your After Sales Services
inbound supply chain. Our services Our global service parts logistics
are supported by leading edge network with its 650 field stocking
IT systems which facilitate effective locations is designed to speed up More information
FR E IGH T S ER VIC E S
integration between you and your the movement of parts through
suppliers and give visibility of the supply chain with up to 2 and For any additional information
stock and shipments at key points 4 hour response times. You have on our supply chain services and
in the supply chain. product visibility throughout, their availability or for obtaining
with parts inventory information a quote, please contact your
Distribution and Order Fulfilment available online 24 hours a day, local sales representative or
Reduce overall cycle time with our 7 days a week. UPS Supply Chain Solutions office
distribution and order fulfilment at 01753 760 100. Alternatively,
services, including cross dock, visit us at www.ups.com.

48
Index
PART A Small Package Services
1 Attempt Returns Plus 30 Electronic Return Label 30 Quantum View Data 29 Tariffs: please see “Receiving Rates”
3 Attempts Returns Plus 30 Extended areas: please Quantum View Manage 29 and “Sending Rates”
visit www.ups.com Quantum View Notify 29 Terms And Conditions 40-41
Additional handling service 32 Extended area collection and Time saving tip 2, 11, 19, 27,
Additional Services and delivery service 32 Rates: please see “Receiving Rates” 28, 35
Charges 26-33 and “Sending Rates” Tobacco and tobacco products 36
Address correction 32 Firearms 36 Receiver/third party Track online at www.ups.com 29
Adult Signature Required 31 Fuel surcharge 31 refuses to pay 32 Trade Direct 33
Alcoholic beverages 36 Furs 36 Receiving Rates Trade Direct Air 33
Animal skins (non-domesticated) 36 UPS Express Plus 20 Trade Direct Ocean 33
Art and Antiques 36 Guarantees and Liabilities 38-39 UPS Express 21 TradeAbility 33
Articles of exceptional value 36 UPS Express Saver 22 Transit times: please see “Services”
Authorised Return Service 30 Internet Shipping 28 UPS Standard 24
Interruption of services 38-39 UPS Expedited 25 Unaccompanied baggage 36
Billing Analysis Tool 27 Ivory and ivory products 36 Reference number tracking Undeliverable shipment 32
Billing Data 27 at www.ups.com 29 UPS Collections Surcharge 32
Biological substances 36 Jewellery and watches 36 Residential delivery service 32 UPS Tracking API 29
Book-ins 31 Returns 30 UPS Signature Tracking API 29
Brokerage services: 31 Large Package Surcharge 32 Returns Plus 30
Late payment 32 Visibility Services 29
CampusShip 28 Length: please see Saturday delivery 31
Cashflow Services 27 “Weight and size limits” Seeds 36 Waybill 28
Chargeable weight 12, Liability 39 Sending Rates Weight and size limits 37
14, 16, 20, 22, 24 Live animals 36 UPS Express Plus 12 World Ease 33
Choosing the Right Service 2 UPS Express 13 WorldShip 28
Collect on Delivery (COD) 27 Mail Boxes Etc. 33 UPS Express Saver 14 Worldwide Zones 6-9
Core UPS delivery options 2 Mail Logic 33 UPS Standard 16
Currency conversion 32 Missing or invalid account UPS Expedited 17
number fee 32 Service restrictions 37
Dangerous Goods 37 Money-back guarantee 38 Services
Dangerous goods/Hazardous Money, negotiable items UPS Express Plus 3
materials 36 and pre-paid cards 36 UPS Express (NA1) Customers
Declared value charge Multiple package shipments 37 shipping to North America 3, 4, 5
for carriage 31 UPS Express 3
Delivery times: see “Services” OnLine shipping solutions 28 UPS Express Saver 3
How to determine dimensional Over maximum limits 32 UPS Standard 3
weight 12, 14, 16 UPS Expedited 3
Determining the Rate – Perishable goods 36 Shipping charges 35
Receiving Shipments 19 Personal effects 36 Signature Required 31
Determining the Rate – Plants 36 Single package shipments 37
Sending Shipments 11 Pornographic materials 36 Size: please see
Developer Kit 28 Print Return Label 30 “Weight and size limits”
Duties and Taxes 35 Prints and Posts Return Label 30 SMS Tracking 29
Duty and Tax forwarding charge 32 Prohibited articles 36 Special handling of undeliverable
Proof of delivery (POD) 29 shipments 32
PART B Freight Services
After Sales Services 47 Express Freight – How to determine Integrated Logistics 47 Terms and Conditions – for
Air Freight 43-46 the transportation charges 45 UPS Air Freight Terms and
Express Freight – How to determine Less-than-container load (LCL) 47 Conditions of Contract (“Terms”)
Cargo Insurance 43 the weight and size 44 or for UPS Air Freight Services
Collection/Delivery 43 Express Freight – Transit times 43 Non containerised load in the United States, Canada,
Customs Clearance 43 Express Freight – Worldwide Rates 46 (Breakbulk) 47 and International, please
Express Freight – Worldwide Zones 45 visit www.ups.com.
Dangerous Goods/Hazardous Ocean Freight 47
Materials 43 Flex Global View 43
Distribution and Order Fulfilment 47 Full container load (FCL) 47 Quantum View 43
Hold at Destination Airport Sea-Air 47
for Collection 43

Head Office For bookings and enquiries call UPS on
UPS Limited 08457 877 877 or visit us on the web at
UPS House www.ups.com
Forest Road
Feltham
Middlesex TW13 7DY
You can drop off shipments at
any participating Mail Boxes Etc.
centre in the UK.
www.ups.com
UPS Ltd.
Registered Office:
UPS House, Forest Road, Feltham, Middlesex TW13 7DY.
Registered in England 1933173
© 2009 United Parcel Service of America, Inc.
UPS, the UPS brandmark and the color/colour brown are
trademarks of United Parcel Service of America, Inc.
All rights reserved.
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