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Enterprise Social Networking - Myth or Magic?
 

Enterprise Social Networking - Myth or Magic?

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In the time it takes you to read this abstract, Facebook will have received another 150,000 unique page views from around the world. LinkedIn adds 10 new members every 5 seconds, with over 50% ...

In the time it takes you to read this abstract, Facebook will have received another 150,000 unique page views from around the world. LinkedIn adds 10 new members every 5 seconds, with over 50% contributing to active discussions. And from flash mobs to #OccupyWallStreet, Twitter has already established itself as the tool of choice to redefine organized movements and protests.

Despite these incredible advances in social technology, however, collaboration in most organizations is still performed using a product first invented in 1971: Email.

In this presentation, we’ll look at the taxonomy of social networking and ask the question if and how it can be applied and extended to a traditional business. We’ll push the boundaries of what social networking can mean within an organization, from “friending” ERP and CRM systems through to using a social network as a knowledge library where employees can discover skills and share ideas. We’ll investigate the power of context as it relates to an organization’s social graph, and even look at how social networking can be used to transform reporting for your organization.

Whether you are new to the subject, or already have an implementation plan, you’ll walk away with a thorough understanding of how the technology can be effectively used within the four walls of your organization, and maybe even a different perspective on why we are all still relying on that technology from the 1970′s!

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    Enterprise Social Networking - Myth or Magic? Enterprise Social Networking - Myth or Magic? Presentation Transcript

    • ?ENTERPRISE  SOCIAL  NETWORKINGMYTH or MAGICSIMON GUESTGM, BUSINESS INNOVATIONNEUDESIC, LLC
    • RAY TOMLINSON
    • RAY TOMLINSON QWERTYUIOP IN 1971, RAY SENT THIS
    • RAY TOMLINSON THE FIRST EMAIL!
    • EMAIL VOLUME = ISP USAGE = CORPORATE h3p://www.radica>.com/wp/wp-­‐content/uploads/2012/04/Email-­‐Sta>s>cs-­‐Report-­‐2012-­‐2016-­‐Execu>ve-­‐Summary.pdf
    • EMAIL VOLUME } = ISP USAGE = CORPORATE h3p://www.radica>.com/wp/wp-­‐content/uploads/2012/04/Email-­‐Sta>s>cs-­‐Report-­‐2012-­‐2016-­‐Execu>ve-­‐Summary.pdf
    • EMAIL VOLUME } = 3,300,000,000 email accounts worldwide = ISP USAGE = CORPORATE h3p://www.radica>.com/wp/wp-­‐content/uploads/2012/04/Email-­‐Sta>s>cs-­‐Report-­‐2012-­‐2016-­‐Execu>ve-­‐Summary.pdf
    • EMAIL VOLUME } = 3,300,000,000 email accounts worldwide 89,000,000,000 messages per day = ISP USAGE = CORPORATE h3p://www.radica>.com/wp/wp-­‐content/uploads/2012/04/Email-­‐Sta>s>cs-­‐Report-­‐2012-­‐2016-­‐Execu>ve-­‐Summary.pdf
    • EMAIL VOLUME 30,900,000 } LAST 30 SECONDS = 3,300,000,000 email accounts worldwide 89,000,000,000 messages per day = ISP USAGE = CORPORATE h3p://www.radica>.com/wp/wp-­‐content/uploads/2012/04/Email-­‐Sta>s>cs-­‐Report-­‐2012-­‐2016-­‐Execu>ve-­‐Summary.pdf
    • EMAIL VOLUME RIGHT TOOL? ALWAYS DONE THIS WAY?
    • ISSUES WITH EMAIL
    • ISSUES WITH EMAIL 01 inefficient for collaboration
    • ISSUES WITH EMAIL 01 inefficient for collaboration 02 doesn’t integrate well with systems
    • ISSUES WITH EMAIL 01 inefficient for collaboration 02 doesn’t integrate well with systems 03 low employee productivity
    • ISSUES WITH EMAIL 01 inefficient for collaboration 02 doesn’t integrate well with systems 03 low employee productivity 04 poor history and archiving
    • ISSUES WITH EMAIL 01 inefficient for collaboration 02 doesn’t integrate well with systems 03 low employee productivity 04 poor history and archiving 05 little reporting or querying
    • ISSUES WITH EMAIL WE NEED A NEW COLLABORATION PROJECT!
    • WE NEED A NEW COLLABORATION PROJECT }HOW MANY UNDERTAKEN PROJECT TO IMPROVE COLLABORATION?
    • WE NEED A NEW COLLABORATION PROJECT }HOW MANY UNDERTAKEN PROJECT TO IMPROVE COLLABORATION?
    • WE NEED A NEW COLLABORATION PROJECT }HOW MANY UNDERTAKEN PROJECT TO IMPROVE COLLABORATION? HOW MANY HAVE BEEN AN OUTSTANDING SUCCESS?
    • WE NEED A NEW COLLABORATION PROJECT }HOW MANY UNDERTAKEN PROJECT TO IMPROVE COLLABORATION? HOW MANY HAVE BEEN AN OUTSTANDING SUCCESS?
    • }WE NEED A NEW COLLABORATION PROJECT GOOD INTENTIONS
    • }WE NEED A NEW COLLABORATION PROJECT
    • }WE NEED A NEW COLLABORATION PROJECT “ALL PROJECTS NOW ON SHAREPOINT!”
    • }WE NEED A NEW COLLABORATION PROJECT “ALL PROJECTS NOW ON SHAREPOINT!” “ERP IS NOW INTEGRATED WITH CRM!”
    • }WE NEED A NEW COLLABORATION PROJECT “ALL PROJECTS NOW ON SHAREPOINT!” “ERP IS NOW INTEGRATED WITH CRM!” “THIS IS OUR NEW COLLABORATION PLATFORM”
    • }WE NEED A NEW COLLABORATION PROJECT INTEGRATION OF SINGLE PERSON AND MULTIPLE SYSTEMS
    • }WE NEED A NEW COLLABORATION PROJECT ALT + TAB INTEGRATION
    • WE NEED A NEW COLLABORATION PROJECT BACK TO EMAIL!
    • HOW DO WE FIX THIS?
    • HOW HAS COMMUNICATION CHANGED ACROSS GENERATIONS?
    • COMMUNICATION ORIENTATION h3p://www.un.org/staffdevelopment/pdf/Designing%20Recruitment,%20Selec>on%20&%20Talent%20Management%20Model%20tailored%20to%20meet%20UNJSPFs%20Business%20Development%20Needs.pdf
    • COMMUNICATION ORIENTATION TRADITIONALISTS 1925-1945 PERSONAL CONTACT h3p://www.un.org/staffdevelopment/pdf/Designing%20Recruitment,%20Selec>on%20&%20Talent%20Management%20Model%20tailored%20to%20meet%20UNJSPFs%20Business%20Development%20Needs.pdf
    • COMMUNICATION ORIENTATION TRADITIONALISTS 1925-1945 PERSONAL CONTACT BABY BOOMER 1946-1964 TELEPHONE h3p://www.un.org/staffdevelopment/pdf/Designing%20Recruitment,%20Selec>on%20&%20Talent%20Management%20Model%20tailored%20to%20meet%20UNJSPFs%20Business%20Development%20Needs.pdf
    • COMMUNICATION ORIENTATION TRADITIONALISTS 1925-1945 PERSONAL CONTACT BABY BOOMER 1946-1964 TELEPHONE GENERATION X 1960-1980 EMAIL h3p://www.un.org/staffdevelopment/pdf/Designing%20Recruitment,%20Selec>on%20&%20Talent%20Management%20Model%20tailored%20to%20meet%20UNJSPFs%20Business%20Development%20Needs.pdf
    • COMMUNICATION ORIENTATION TRADITIONALISTS 1925-1945 PERSONAL CONTACT BABY BOOMER 1946-1964 TELEPHONE GENERATION X 1960-1980 EMAIL GENERATION Y 1980-2000 IM/TEXT/SOCIAL h3p://www.un.org/staffdevelopment/pdf/Designing%20Recruitment,%20Selec>on%20&%20Talent%20Management%20Model%20tailored%20to%20meet%20UNJSPFs%20Business%20Development%20Needs.pdf
    • COMMUNICATION ORIENTATION TRADITIONALISTS 1925-1945 PERSONAL CONTACT BABY BOOMER 1946-1964 TELEPHONE GENERATION X 1960-1980 EMAIL GENERATION Y 1980-2000 IM/TEXT/SOCIAL GENERATION Z 2000 onwards SOCIAL ONLY h3p://www.un.org/staffdevelopment/pdf/Designing%20Recruitment,%20Selec>on%20&%20Talent%20Management%20Model%20tailored%20to%20meet%20UNJSPFs%20Business%20Development%20Needs.pdf
    • COMMUNICATION ORIENTATION EASY - WE’LL JUST BUY A SOCIAL PRODUCT...
    • COMMUNICATION ORIENTATION DEFINE A SOCIAL GRAPH FOR YOUR ORGANIZATION
    • SOCIAL GRAPH HAS A TAXONOMY OF ENTITIES
    • SOCIAL GRAPH HAS A TAXONOMY OF ENTITIESCONNECT
    • SOCIAL GRAPH HAS A TAXONOMY OF ENTITIESCONNECT UPDATE
    • SOCIAL GRAPH HAS A TAXONOMY OF ENTITIESCONNECT UPDATE FOLLOW
    • SOCIAL GRAPH HAS A TAXONOMY OF ENTITIESCONNECT UPDATE FOLLOW SHARE
    • SOCIAL GRAPH HAS A TAXONOMY OF ENTITIESCONNECT UPDATE FOLLOW SHARE LIKE
    • SOCIAL GRAPH HAS A TAXONOMY OF ENTITIESCONNECT UPDATE FOLLOW SHARE LIKE ENCOURAGE
    • SOCIAL GRAPH HAS A TAXONOMY OF ENTITIESCONNECT UPDATE FOLLOW SHARE LIKE ENCOURAGE TIMELINE
    • SOCIAL GRAPH HAS A TAXONOMY OF ENTITIESCONNECT UPDATE FOLLOW SHARE LIKE ENCOURAGE TIMELINECONNECT UPDATE FOLLOW SHARE LIKE ENCOURAGE TIMELINE
    • CONNECTIONS IN THE SOCIAL GRAPH ARE MADE THROUGH CONTEXT
    • THE SOCIAL GRAPH IS EXTENDED THROUGH SYSTEMS FACEBOOK HAS APPS ORGANIZATIONS HAVE SYSTEMS (CRM, ERP, HCM)
    • TAXONOMY, CONTEXT, SYSTEMS
    • HOW CAN A SOCIAL GRAPH TAXONOMY, CONTEXT, SYSTEMSDRIVE DIFFERENT BEHAVIOR IN AN ORGANIZATION?
    • A DAY IN THE LIFE
    • INTRODUCING MARSTWO, LLC GETTING PEOPLE TO MARS BY 2023!
    • INTRODUCING MARSTWO, LLC engineering field corporate sales hr GETTING PEOPLE TO MARS BY 2023!
    • EVERYONE HAVING SAME ISSUES WITH EMAIL 01 inefficient for collaboration 02 doesn’t integrate well with systems 03 low employee productivity 04 poor history and archiving 05 little reporting or querying
    • EVERYONE HAVING SAME ISSUES WITH EMAIL 01 inefficient for collaboration
    • MEET THE TEAM JEFF HAY Director  of  Engineering Has  a  new  idea  for  wheels  for   vehicles  on  Mars.    Wants  to   develop  this  into  a  new  design   with  his  team...  
    • MEET THE TEAM JEFF HAY Director  of  Engineering 01 Form  a  new  team 02 Brainstorm  some  new  ideas 03 Setup  a  working  environment
    • COLLABORATION HOW WOULD JEFF DO THIS TODAY?
    • COLLABORATION New  Wheel  System Margaret  Au,  Hugo  Garcia,  Carol  Troup New  Wheel  System Margaret,  Hugo,  Carol, I’ve  been  thinking  about  a  new  wheel  system  for  our  people  carrier  on  Mars  -­‐  would   love  to  brainstorm  some  ideas.    What  >mes  work  with  you?    I’ll  book  a  conference   room. Thanks, Jay
    • COLLABORATION
    • COLLABORATION
    • COLLABORATION
    • COLLABORATION NEED TO BRING ON BUSINESS PARTNER CAROL FORWARDS A RECOMMENDATION
    • COLLABORATION Materials  RFP sales@marsmaterials.com Carol  Troup Materials  RFP Brian Nice  to  “virtually  meet  you”!    Carol  recommended  that  we  send  our  latest  RFP  to  Mars   Materials  for  considera>on.    Please  find  a3ached  document.    Look  forward  to  your   reply! Thanks Jeff
    • COLLABORATION
    • COLLABORATION Materials  RFP Jeff  Hay   RFP  response Jeff Thanks  for  the  opportunity  to  respond.    At  discussed,  please  find  a3ached  our  RFP   response  and  quote  for  the  materials. Would  you  mind  forwarding  to  the  rest  of  the  team?    Let  me  know  if  you  have  any   ques>ons. Regards Brian  Smith VP,  Sales Mars  Materials  
    • NOT BAD, BUT...
    • NOT BAD, BUT...
    • NOT BAD, BUT... 01 does jeff have the right team?
    • NOT BAD, BUT... 01 does jeff have the right team? 02 did they choose the right partner?
    • NOT BAD, BUT... 01 does jeff have the right team? 02 did they choose the right partner? how can others find out about the 03 project?
    • REPLAY
    • COLLABORATION USING THE ORGANIZATION’S SOCIAL GRAPH JEFF CREATES A NEW PROJECT
    • COLLABORATIONNEW PROJECT
    • COLLABORATIONNEW PROJECT
    • COLLABORATION
    • COLLABORATION
    • COLLABORATION DECIDES NOT TO HAVE A MEETING!!!
    • COLLABORATION DECIDES NOT TO HAVE A MEETING!!! STARTS THE CONVERSATION IN THE SOCIAL GRAPH
    • COLLABORATION
    • COLLABORATION
    • COLLABORATION
    • COLLABORATION
    • COLLABORATION
    • COLLABORATION
    • COLLABORATION
    • COLLABORATION
    • COLLABORATION
    • COLLABORATIONSOCIAL GRAPH IS BECOMING RICHERBECAUSE OF ALL THESE CONVERSATIONS
    • COLLABORATION
    • COLLABORATION
    • COLLABORATION
    • COLLABORATION
    • COLLABORATION
    • ? END RESULT
    • END RESULT
    • END RESULT social graph allows the project to 01 be discoverable
    • END RESULT social graph allows the project to 01 be discoverable jeff might never have learned about 02 chris’ similar work or the new vendor
    • END RESULT social graph allows the project to 01 be discoverable jeff might never have learned about 02 chris’ similar work or the new vendor social graph increases likelihood of 03 “brilliant” happening
    • ISSUES WITH EMAIL
    • ISSUES WITH EMAIL 01 inefficient for collaboration 02 doesn’t integrate well with systems 03 low employee productivity 04 poor history and archiving 05 little reporting or querying
    • ISSUES WITH EMAIL 02 doesn’t integrate well with systems
    • MEET THE TEAM JENNI MERRIFIELD Director  of  Sales Has  been  chartered  with  selling   the  #1  thing  people  care  about...     The  first  tourist  2ckets  to  Mars!  
    • MEET THE TEAM JENNI MERRIFIELD Director  of  Sales 01 Win  a  “huge  deal” 02 Meet  this  month’s  quota 03 Maintain  customer  sa>sfac>on
    • SYSTEMS HOW WOULD JENNI DO THIS TODAY?
    • SYSTEMSENTERS INTO CRM
    • SYSTEMSENTERS INTO CRMBECAUSE SHE’S BEEN ENCOURAGED (TOLD) TO!
    • SYSTEMSMOST OF THE COLLABORATION IS DONE VIA EMAIL
    • BigCo  Deal  Update SYSTEMS Jenni  Merrifield BigCo  Deal  Update What’s  the  latest?    Karen  is  telling  me  that  CRM  hasn’t  been  updated.     Pls  update  asap. Brad  Su3on CEO MarsTwo,  LLCMOST OF THE COLLABORATION IS DONE VIA EMAIL
    • BigCo  Deal  Update BigCo  Deal  Update SYSTEMS Brad  Su3on Merrifield Jenni   BigCo  Deal  Update RE:  BigCo  Deal  Update What’s  the  latest?    Karen  is  telling  me  that  CRM  hasn’t  been  updated.     Brad Pls  update  asap. Things  are  going  well,  thanks  for  asking.    We  are  mee>ng  with  Larry  and  Greg  on   Wednesday  ajernoon  to  go  through  the  presenta>on  and  talk  pricing.    Would  love  to   Brad  Su3on get  your  input  on  the  money  slide  before  we  head  down  there.     CEO MarsTwo,  LLC I  haven’t  updated  CRM  yet  -­‐  things  are  crazy  this  week  -­‐  but  will  do  when  I  land  later   tonight. /Jenni Jenni  Merrifield Director  of  SalesMOST OF THE COLLABORATION IS DONE VIA EMAIL
    • BigCo  Deal  Update SYSTEMS Jenni  Merrifield BigCo  Deal  Update What’s  the  latest?    Karen  is  telling  me  that  CRM  hasn’t  been  updated.     Pls  update  asap. Brad  Su3on CEO MarsTwo,  LLCMOST OF THE COLLABORATION IS DONE VIA EMAIL
    • SYSTEMS THEY WIN THE DEAL!!!
    • We  won  the  deal!!!SYSTEMS Jenni  Merrifield,  Cassie  Hicks,  Jeff  Hay,  Chris  Gray,  Mary  Cha,  Karen  Lamb We  won  the  deal!!! All, Just  got  no>ce  that  the  founders  of  BigCo  have  agreed  on  a  date  and  price  for  their   >ckets  to  Mars!!!    Congratula>ons  to  everyone  involved  in  closing  the  deal  -­‐  you  guys   rock! THEY WIN THE DEAL!!! Please  forward  to  anyone  in  your  team  that  I  might  have  missed. Brad  Su3on CEO MarsTwo,  LLC
    • SYSTEMS BUT THEN, A CUSTOMER ISSUE... CAN WE ADD A TRAVELER AND BRING THE DATE FORWARD?
    • RE:  New  date  and  extra  passengerSYSTEMS RE:  New  date  and  extra  passenger RE:  New  date  and  extra  passenger RE:  New  date  and  extra  passenger Brad  Su3on,  Cassie  Hicks,  Jeff  Hay,  Chris  Gray,  Mary  Cha,  Karen  Lamb Brad  Su3on,  Cassie  Hicks,  Jeff  Hay,  Chris  Gray,  Mary  Cha,  Karen  Lamb Brad  Su3on,  Cassie  Hicks,  Jeff  Hay,  Chris  Gray,  Mary  Cha,  Karen  Lamb Brad  Su3on,  Cassie  Hicks,  Jeff  Hay,  Chris  Gray,  Mary  Cha,  Karen  Lamb RE:  New  date  and  extra  passenger RE:  New  date  and  extra  passenger RE:  New  date  and  extra  passenger RE:  New  date  and  extra  passenger All All All All OK  -­‐  I  think  we  have  a  handle  on  this  now.    Cassie,  thanks  for  taking  the  call  from   BUT THEN, A CUSTOMER ISSUE... OK  -­‐  I  think  we  have  a  handle  on  this  now.    Cassie,  thanks  for  taking  the  call  from   Larry  e-­‐arly  hink  we  ave  a  a  andle  on  this  now.    Cassie,  thanks  for  taking  the  call  from   OK    I  think  Sunday.     h OK    I  t on   we  hhave   handle  on  this  now.    Cassie,  thanks  for  taking  the  call  from   Larry  e-­‐arly  on  Sunday.     Larry  early  on  Sunday.     Larry  early  on  Sunday.     CAN WE ADD A TRAVELER AND BRING Now  that  we  are  gelng  to  know  BigCo,  it’s  a  good  lesson  for  us  when  dealing  with   Now  that  we  are  gelng  to  know  BigCo,  it’s  a  good  lesson  for  us  when  dealing  with   them  in  that  wwe  re  gelng  to  know  BBigCo,  it’s    a  ood  lesson  for  us  s  when  ealing  wwith   Now   he  future...!!! e  a Now  that  uture...!!! them  in   he  f them  in  the  future...!!! are  gelng  to  know   igCo,  it’s  a g good  lesson  for  u when  d dealing   ith   THE DATE FORWARD? /Jenni /Jenni /Jenni similar  issues  in  the  future...!!! /Jenni Jenni  Merrifield Jenni  Merrifield Director  Merrifield Jenni  of  Sales Director  of  errifield Jenni  M Sales Director  of  Sales Director  of  Sales
    • NOT BAD, BUT...
    • NOT BAD, BUT...
    • NOT BAD, BUT... crm and email completely 01 disconnected
    • NOT BAD, BUT... crm and email completely 01 disconnected 02 deal updates only go to select people
    • NOT BAD, BUT... crm and email completely 01 disconnected 02 deal updates only go to select people 03 flurry of email for customer issues
    • REPLAY
    • SYSTEMSENTERS INTO CRM
    • SYSTEMSENTERS INTO CRMOPPORTUNITY PAGE IS AUTOMATICALLY CREATED IN THE GRAPH
    • SYSTEMSOPPORTUNITY PAGE IS AUTOMATICALLY CREATED IN THE GRAPH
    • SYSTEMSOPPORTUNITY PAGE IS AUTOMATICALLY CREATED IN THE GRAPH
    • SYSTEMS THEY WIN THE DEAL!!!
    • SYSTEMSCLOSED OPPORTUNITY TRIGGERS AUTOMATIC POST
    • SYSTEMSCLOSED OPPORTUNITY TRIGGERS AUTOMATIC POST
    • SYSTEMSCLOSED OPPORTUNITY TRIGGERS AUTOMATIC POST
    • SYSTEMSCLOSED OPPORTUNITY TRIGGERS AUTOMATIC POST
    • SYSTEMSCLOSED OPPORTUNITY TRIGGERS AUTOMATIC POST
    • SYSTEMSCLOSED OPPORTUNITY TRIGGERS AUTOMATIC POST
    • SYSTEMSCLOSED OPPORTUNITY TRIGGERS AUTOMATIC POST
    • SYSTEMS BUT THEN, A CUSTOMER ISSUE... CAN WE ADD A TRAVELER AND BRING THE DATE FORWARD?
    • SYSTEMS
    • ? END RESULT
    • END RESULT
    • END RESULT social graph enables the crm system 01 to become a “friend”
    • END RESULT social graph enables the crm system 01 to become a “friend” full context around customers, 02 opportunities, and sales
    • END RESULT social graph enables the crm system 01 to become a “friend” full context around customers, 02 opportunities, and sales 03 the graph captures customer issues for future reference
    • ISSUES WITH EMAIL
    • ISSUES WITH EMAIL 01 inefficient for collaboration 02 doesn’t integrate well with systems 03 low employee productivity 04 poor history and archiving 05 little reporting or querying
    • ISSUES WITH EMAIL 03 low employee productivity
    • MEET THE TEAM BEN SPAIN Lead  Engineer,  Avionics Cares  passionately  about  the   quality  of  engineering  -­‐  and  his   team  of  engineers!
    • MEET THE TEAM BEN SPAIN Lead  Engineer,  Avionics 01 Address  quality  issues 02 Keep  up  morale  in  the  team 03 Connect  with  corporate  HQ
    • PRODUCTIVITY HOW WOULD BEN DO THIS TODAY?
    • PRODUCTIVITYBEN HAS BEEN TRACKING A DEFECT
    • PRODUCTIVITYBEN HAS BEEN TRACKING A DEFECT
    • PRODUCTIVITYBEN HAS BEEN TRACKING A DEFECT
    • PRODUCTIVITYNEEDS TO ASSIGN THIS TO ONE OF HIS ENGINEERS
    • PRODUCTIVITYNEEDS TO ASSIGN THIS TO ONE OF HIS ENGINEERS
    • Overhea>ng  CPU  issuePRODUCTIVITY Bobby  Khaleghian Overhea>ng  CPU  issue Bobby If  you  have  >me,  can  you  devote  some  >me  this  week  to  look  at  the   overhea>ng  cpu  issue  on  the  S240  motherboards?    Really  need  to  get  to  the   bo3om  of  this  one  fast! I’ve  uploaded  the  details  to  the  sharepoint  defect  tracking  system,  including   the  latest  picture  from  this  morning’s  test  run. Cheers BenNEEDS TO ASSIGN THIS TO ONE OF HIS ENGINEERS
    • RE:  Overhea>ng  CPU  issuePRODUCTIVITY Bobby  Khaleghian RE:  Overhea>ng  CPU  issue Hey  Boss Sure  thing  -­‐  can  you  also  send  me  the  test  strategy  document  as  well?    I   think  Keith  sent  something  in  email  last  week,  but  can’t  find  it  in  my  inbox... -­‐-­‐Bobby Bobby If  you  have  >me,  can  you  devote  some  >me  this  week  to  look  at  the   overhea>ng  cpu  issue  on  the  S240  motherboards?    Really  need  to  get  to  the   bo3om  of  this  one  fast!NEEDS TO ASSIGN THIS TO ONE OF HIS ENGINEERS
    • PRODUCTIVITY BEN KEEPS GETTING CALLS FROM COMPETITORS ABOUT AN ACQUISITION...?
    • PRODUCTIVITYNOTICES IMPORTANT COMPANY ANNOUNCEMENT
    • PRODUCTIVITY
    • IMPORTANT  -­‐  NON  DISCLOSURE  REQUIRED  -­‐  PLEASE  READPRODUCTIVITY All  Employees IMPORTANT  -­‐  NON  DISCLOSURE  REQUIRED  -­‐  PLEASE  READ PLEASE  DO  NOT  DISCLOSE  UNTIL  OFFICIAL  PR  RELEASE  ON  WEDNESDAY  12PM  EST All  Employees I’m  excited  to  announce  that  MarsTwo  will  be  adding  a  new  company  to  the  poroolio   through  the  acquisi>on  of  space  food  company,  SpaceBites.    This  acquisi>on  puts   MarsTwo  in  a  prime  posi>on  for  supplying  high  quality,  desirable  food  and  beverages   for  the  first  tourists  on  their  flights  to  Mars.     We  will  be  formally  announcing  the  acquisi>on  through  a  press  release  on  Wednesday   at  12pm.    You  may  receive  calls  and  emails  from  the  press  about  the  acquisi>on.    Please   redirect  any  such  enquiries  to  the  formal  announcement  on  Wednesday.     Brad  Su3on CEO MarsTwo
    • NOT BAD, BUT...
    • NOT BAD, BUT...
    • NOT BAD, BUT... photo upload and defect tracking 01 very manual using the workshop pc
    • NOT BAD, BUT... photo upload and defect tracking 01 very manual using the workshop pc not that confident bobby is going to do 02 a good job on his task
    • NOT BAD, BUT... photo upload and defect tracking 01 very manual using the workshop pc not that confident bobby is going to do 02 a good job on his task caught off guard with the acquisition 03 email
    • REPLAY
    • PRODUCTIVITYBEN HAS BEEN TRACKING A DEFECT
    • PRODUCTIVITYBEN HAS BEEN TRACKING A DEFECT
    • PRODUCTIVITYBEN HAS BEEN TRACKING A DEFECT
    • PRODUCTIVITYBEN HAS BEEN TRACKING A DEFECT
    • PRODUCTIVITYBEN HAS BEEN TRACKING A DEFECT
    • PRODUCTIVITYBEN HAS BEEN TRACKING A DEFECT
    • PRODUCTIVITYBEN HAS BEEN TRACKING A DEFECT
    • PRODUCTIVITY INTRINSIC MOTIVATION FOR BOBBY :-)
    • PRODUCTIVITY
    • PRODUCTIVITY
    • PRODUCTIVITY INTRINSIC MOTIVATION FOR THE ORGANIZATION :-)
    • PRODUCTIVITY
    • PRODUCTIVITY BEN’S TASK, ASSIGNED TO BOBBY, SHARED AND RECOGNIZED BY CEO CONNECTIONS LIKE THIS WOULD LIKELY NEVER HAPPEN IN EMAIL
    • PRODUCTIVITY ONE STEP FURTHER: GAMIFICATION
    • PRODUCTIVITY h3p://www.bigdoor.com/gamifica>on/
    • PRODUCTIVITY
    • PRODUCTIVITY
    • PRODUCTIVITY HOW ABOUT THAT COMPANY ANNOUNCEMENT?
    • PRODUCTIVITYBRAD POSTED TO THE SOCIAL GRAPH
    • PRODUCTIVITYBRAD POSTED TO THE SOCIAL GRAPH
    • PRODUCTIVITY Pulse. New  message  posted  to  Employee   Announcements.BRAD POSTED TO THE SOCIAL GRAPH
    • ? END RESULT
    • END RESULT
    • END RESULT social graph allows better 01 interaction with “edge” employees
    • END RESULT social graph allows better 01 interaction with “edge” employees social graph fosters intrinsic 02 motivation - tasks and gamification
    • END RESULT social graph allows better 01 interaction with “edge” employees social graph fosters intrinsic 02 motivation - tasks and gamification notifications from the graph make for 03 more informed employees
    • ISSUES WITH EMAIL
    • ISSUES WITH EMAIL 01 inefficient for collaboration 02 doesn’t integrate well with systems 03 low employee productivity 04 poor history and archiving 05 little reporting or querying
    • ISSUES WITH EMAIL 04 poor history and archiving
    • MEET THE TEAM CHEN YANG New  VP  of  Legal Just  joined  MarsTwo  yesterday! Strong  legal  background  -­‐  but   doesn’t  know  the  first  thing   about  gelng  to  Mars!
    • MEET THE TEAM CHEN YANG New  VP  of  Legal 01 Needs  to  get  up  to  speed! 02 Complete  all  the  HR  paperwork 03 Get  an  “early  win”
    • HISTORY AND ARCHIVING HOW WOULD CHEN DO THIS TODAY?
    • HISTORY AND ARCHIVINGHIRING CHEN
    • HISTORY AND ARCHIVING Candidate:    Chen  Yang Margaret  Au,  Jeff  Hay,  Ian  Tien,  Karin  Lamb Brad  Su3on Candidate:  Chen  Yang All, Thanks  for  taking  the  >me  to  interview  Chen  today.    Resume  is  a3ached.    Just   as  a  reminder,  here  is  the  schedule: Margaret  -­‐  10.00am  -­‐  11.00amHIRING CHEN Jeff  -­‐  11.00am  -­‐  12.00pm Ian  -­‐  12.00pm  -­‐  1.30pm  (Lunch  Interview) Karin  -­‐  1.30pm  -­‐  2.30pm Karin,  if  the  feedback  is  good  from  the  loop,  I’ve  booked  30  mins  with  Brad  at   2.30pm. Thanks!
    • HISTORY AND ARCHIVING RE:  Candidate:    Chen  Yang Candidate:    Chen  Yang Margaret  Au,  JJeff  Hay,  Ian  Tien,  Karin  Lamb Margaret  Au,   eff  Hay Brad  Su3on Candidate:  Chen  hen  Yang RE:  Candidate:  C Yang Margaret,  Jeff All, Thanks  for  our  conversa>on  wnterview  C’m  ptoday.    Resume  is  a3ached.    lJunch   How  was  y taking  the  >me  to  iith  Chen.    Ihen  lanning  on  spending  a  lot  of   ust   chalng  about  his  li>ga>on  background  -­‐  did  you  already  cover  this?    Please  let   as  a  reminder,  here  is  the  schedule: me  know  ASAP. Margaret  -­‐  10.00am  -­‐  11.00amHIRING CHEN Thanks  -­‐  Ian Jeff  -­‐  11.00am  -­‐  12.00pm Ian  -­‐  12.00pm  -­‐  1.30pm  (Lunch  Interview) Karin  -­‐here  can  -­‐I    2.30pmopy  of  his  resume?    It’s  not  on  the  HR  SharePoint   PS:    W  1.30pm   find  a  c portal.     Karin,  if  the  feedback  is  good  from  the  loop,  I’ve  booked  30  mins  with  Brad  at   2.30pm. All, Thanks! Thanks  for  taking  the  >me  to  interview  Chen  today.    Resume  is  a3ached.    Just   as  a  reminder,  here  is  the  schedule:
    • HISTORY AND ARCHIVING RE:  Candidate:    Chen  Yang Candidate:    Chen  Yang Chen’s  Feedback Margaret  Au,  JJeff  Hay,  Ian  Tien,  Karin  Lamb Margaret  Au,   eff  Hay Margaret  Au,  Jeff  Hay,  Ian  Tien Brad  Su3on Candidate:  Chen  hen  Yang RE:  Candidate:  C Yang Chen’s  Feedback All, Was  is  Jeff feedback  so  far  on  Chen?    Hire?    No  hire?     Margaret,   the   Thanks  for  our  conversa>on  wnterview  ICneed  oday.    Resume  is  a3ached.    lJunch   How  was  y taking  the  >me  to  iith  Chen.    I’m  pt He’s  just  gone  to  the  restroom  and     hen  lanning  on  spending  a  end   f   ust   to  know  whether  to  s lot  o chalng  about  his  li>ga>on  background  -­‐  did  you  already  cover  this?    Please  let   as  a  reminder,  here  iot!!! schedule: him  to  Brad  or  n s  the   me  know  ASAP. Margaret  -­‐  10.00am  -­‐  11.00amHIRING CHEN Karin Thanks  -­‐  Ian -­‐  12.00pm Jeff  -­‐  11.00am   Ian  -­‐  12.00pm  -­‐  1.30pm  (Lunch  Interview) Karin  -­‐here  can  -­‐I    2.30pmopy  of  his  resume?    It’s  not  on  the  HR  SharePoint   PS:    W  1.30pm   find  a  c portal.     Karin,  if  the  feedback  is  good  from  the  loop,  I’ve  booked  30  mins  with  Brad  at   2.30pm. All, Thanks! Thanks  for  taking  the  >me  to  interview  Chen  today.    Resume  is  a3ached.    Just   as  a  reminder,  here  is  the  schedule:
    • HISTORY AND ARCHIVING CHEN GETS THE JOB! NOW HE NEEDS TO GET UP TO SPEED
    • HISTORY AND ARCHIVING
    • HISTORY AND ARCHIVING Nice  to  meet  you! Mary  Cha,  Ian  Tien,  Karin  Lamb,  Chris  Barry,  Karen  Berg  (and  25  more) Nice  to  meet  you! All, As  Brad  men>oned  in  his  email  announcement,  I’m  very  pleased  to  be  a  part  of   the  MarsTwo  team! I’d  love  to  get  up  to  speed  with  what  everyone  is  doing!    Can  I  ask  for  30   minutes  of  your  >me  over  the  next  two  weeks?    Please  send  me  your  availability   and  I  will  setup  a  mee>ng.     Thanks  again! Chen  Yang VP,  Legal MarsTwo  
    • HISTORY AND ARCHIVING 401k  Transfer/Rollover Ellen  Adams 401k  Transfer/Rollover Ellen Thanks  for  the  reminder  -­‐  Just  completed  the  healthcare  and  dental   insurance  forms. Is  there  anything  special  that  I  need  to  do  for  401k  setup? Thanks, Chen Chen  Yang VP,  Legal MarsTwo    
    • HISTORY AND ARCHIVING
    • HISTORY AND ARCHIVING HAS LITTLE CONTEXT ABOUT THE ORGANIZATION
    • HISTORY AND ARCHIVING
    • HISTORY AND ARCHIVING NEVER RECEIVED IT!
    • HISTORY AND ARCHIVING CHEN GETS FIRED! I.T. WILL BE “ARCHIVING” CHEN’S MAILBOX
    • NOT BAD, BUT...
    • NOT BAD, BUT...
    • NOT BAD, BUT... chen’s interview loop was chaotic 01 through email
    • NOT BAD, BUT... chen’s interview loop was chaotic 01 through email onboarding for chen was slow and 02 unproductive for everyone involved
    • NOT BAD, BUT... chen’s interview loop was chaotic 01 through email onboarding for chen was slow and 02 unproductive for everyone involved if/when chen leaves, all of the 03 context is lost
    • REPLAY
    • HISTORY AND ARCHIVING STEP BACK TO CHEN’S INTERVIEW
    • HISTORY AND ARCHIVINGPRIVATE INTERVIEW LOOP IN GRAPH
    • HISTORY AND ARCHIVINGPRIVATE INTERVIEW LOOP IN GRAPH
    • HISTORY AND ARCHIVINGPRIVATE INTERVIEW LOOP IN GRAPH
    • HISTORY AND ARCHIVING CHEN GETS THE JOB! NOW HE NEEDS TO GET UP TO SPEED
    • HISTORY AND ARCHIVINGCHEN’S INITIAL VIEW OF THE SOCIAL GRAPH
    • HISTORY AND ARCHIVINGCHEN’S INITIAL VIEW OF THE SOCIAL GRAPH
    • HISTORY AND ARCHIVINGCHEN’S INITIAL VIEW OF THE SOCIAL GRAPH
    • HISTORY AND ARCHIVING “I KNEW SIMON BEFORE I KNEW SIMON”
    • HISTORY AND ARCHIVINGCHEN’S INITIAL VIEW OF THE SOCIAL GRAPH
    • HISTORY AND ARCHIVING CHEN STILL GETS FIRED!
    • HISTORY AND ARCHIVINGBEING “ARCHIVED” IN THE SOCIAL GRAPH
    • HISTORY AND ARCHIVINGBEING “ARCHIVED” IN THE SOCIAL GRAPH
    • ? END RESULT
    • END RESULT
    • END RESULT social graph supports a more precise 01 and secure interview process
    • END RESULT social graph supports a more precise 01 and secure interview process chen was up to speed quicker and 02 interrupted fewer people
    • END RESULT social graph supports a more precise 01 and secure interview process chen was up to speed quicker and 02 interrupted fewer people when employees exit, context is still 03 available in the social graph
    • ISSUES WITH EMAIL
    • ISSUES WITH EMAIL 01 inefficient for collaboration 02 doesn’t integrate well with systems 03 low employee productivity 04 poor history and archiving 05 little reporting or querying
    • ISSUES WITH EMAIL 05 little reporting or querying
    • MEET THE TEAM BRAD SUTTON CEO Proud  of  the  company,  and  how   quickly  MarsTwo  is  growing! But  lacks  the  repor>ng  mechanisms   needed  to  keep  up  with  the  growth...
    • MEET THE TEAM BRAD SUTTON CEO 01 Monitor  KPIs 02 Get  quick  answers  to  requests 03 Understand  org  health
    • REPORTING HOW WOULD BRAD DO THIS TODAY?
    • REPORTINGINVESTED IN EXISTING DASHBOARD
    • Targeted  Leads  MetricREPORTING Cassie  Hicks Targeted  Leads  Metric Cassie What’s  wrong  with  our  targeted  leads  metric?    My  report  is  showing  me  465   MTD  yet  in  our  last  staff  mee>ng  you  were  confident  about  reaching  600.   I  know  it’s  the  weekend,  but  please  call  me. Brad  Su3on CEO MarsTwo  FURTHER CONTEXT IS ALWAYS THROUGH EMAIL
    • REPORTINGFURTHER CONTEXT IS ALWAYS THROUGH EMAIL
    • RE:  Targeted  Leads  MetricREPORTING Brad  Su3on RE:  Targeted  Leads  Metric Brad Sorry  for  the  delay  -­‐  was  swimming  with  the  kids  when  you  emailed. This  metric  was  bought  up  in  our  last  marke>ng  mee>ng  -­‐  the  new  campaign  (that   you  needed  bringing  forward)  is  responsible  for  the  dip.     We’ll  be  back  on  track  next  month.    Sorry  for  not  lelng  you  know  sooner.     CassieFURTHER CONTEXT IS ALWAYS THROUGH EMAIL
    • REPORTING STUFF HE DOESN’T HAVE A REPORT FOR...
    • REPORTING RER
    • REPORTING RER EXECUTIVE REQUEST RANDOM
    • Quick  QREPORTING Jeff  Hay Quick  Q Jeff For  the  new  wheel  project,  how  many  sub-­‐assemblies  did  we  order  last   month?     Just  come  back  from  playing  golf  with  a  new  vendor  and  it  looks  like  they  can   offer  us  a  lower  price  (assuming  we  meet  the  minimum  monthly  volume). Let  me  know. Brad  Su3on CEO MarsTwo    RANDOM EXECUTIVE REQUEST
    • REPORTINGRANDOM EXECUTIVE REQUEST
    • REPORTING GENERAL WATERCOOLER TALK
    • REPORTINGHOW ARE WE DOING ON GLASSDOOR?
    • REPORTING Ellen  Adams Quick  Q Glassdoor Ellen What’s  up  with  our  ra>ng  on  Glassdoor?    Employees  are  complaining  about   having  too  many  random  things  thrown  at  them.    How  do  we  fix  this? PS:  And  the  cafeteria  food  is  bad,  apparently. Brad  Su3on CEO MarsTwo...AND SOME EMAIL!
    • REPORTING...AND SOME EMAIL!
    • NOT BAD, BUT...
    • NOT BAD, BUT...
    • NOT BAD, BUT... 01 no context for existing kpis
    • NOT BAD, BUT... 01 no context for existing kpis 02 multiple random executive requests
    • NOT BAD, BUT... 01 no context for existing kpis 02 multiple random executive requests brad needs to go to glassdoor to find 03 out information on his own company!
    • REPLAY
    • REPORTING MONITORING KPIS THROUGH SOCIAL GRAPH
    • REPORTINGMONITORING KPIS THROUGH SOCIAL GRAPH
    • REPORTINGMONITORING KPIS THROUGH SOCIAL GRAPH
    • REPORTING Pulse. Brad  Su3on  posted  a  ques>on  to   Targeted  Leads  Metric  (KPI).MONITORING KPIS THROUGH SOCIAL GRAPH
    • REPORTINGMONITORING KPIS THROUGH SOCIAL GRAPH
    • REPORTINGMONITORING KPIS THROUGH SOCIAL GRAPH
    • REPORTINGMONITORING KPIS THROUGH SOCIAL GRAPH
    • REPORTING RER EXECUTIVE REQUEST RANDOM
    • REPORTINGSEARCH ACROSS SOCIAL GRAPH
    • REPORTING NLQ
    • REPORTING NLQ HOW MANY X[ENTITY] WERE Y[VERB] IN Z[TIMEFRAME]
    • REPORTING NLQ HOW MANY X[ENTITY] WERE Y[VERB] IN Z[TIMEFRAME] HOW MANY DEFECTS WERE LOGGED IN THE LAST 5 YEARS
    • REPORTING NLQ HOW MANY X[ENTITY] WERE Y[VERB] IN Z[TIMEFRAME] HOW MANY DEFECTS WERE LOGGED IN THE LAST 5 YEARS HOW MANY EMPLOYEES WERE HIRED IN THE LAST YEAR
    • REPORTING NLQ HOW MANY X[ENTITY] WERE Y[VERB] IN Z[TIMEFRAME] HOW MANY DEFECTS WERE LOGGED IN THE LAST 5 YEARS HOW MANY EMPLOYEES WERE HIRED IN THE LAST YEAR HOW MANY WHEELS WERE SOLD IN THE LAST MONTH
    • REPORTINGNLQ ACROSS SOCIAL GRAPH
    • REPORTING ULTIMATE EXECUTIVE TOY
    • REPORTING ULTIMATE EXECUTIVE TOY
    • REPORTING WATERCOOLER TALK
    • REPORTINGREPORTING ON THE SOCIAL GRAPH
    • REPORTINGREPORTING ON THE SOCIAL GRAPH
    • REPORTINGREPORTING ON THE SOCIAL GRAPH
    • REPORTING REPORTING SENTIMENT
    • REPORTINGREPORTING SENTIMENT
    • ? END RESULT
    • END RESULT
    • END RESULT the social graph pulls through 01 business kpis and adds context
    • END RESULT the social graph pulls through 01 business kpis and adds context brad’s requests are more visible 02 within the social graph
    • END RESULT the social graph pulls through 01 business kpis and adds context brad’s requests are more visible 02 within the social graph nlq and sentiment provides unique 03 reporting of the social graph
    • IMPLEMENTING A SOCIAL GRAPH FOR YOUR ORGANIZATION
    • BARRIERS FOR ADOPTION
    • BARRIERS FOR ADOPTION FACEBOOK-LIKE FUNCTIONALITY WILL LEAD TO EMPLOYEES WASTING MORE TIME!
    • BARRIERS FOR ADOPTION FACEBOOK-LIKE FUNCTIONALITY WILL LEAD TO EMPLOYEES WASTING MORE TIME! 01 PEOPLE ALREADY HAVE FACEBOOK
    • BARRIERS FOR ADOPTION FACEBOOK-LIKE FUNCTIONALITY WILL LEAD TO EMPLOYEES WASTING MORE TIME! 01 PEOPLE ALREADY HAVE FACEBOOK 02 WORK RELATIONSHIPS ARE DIFFERENT
    • BARRIERS FOR ADOPTION FACEBOOK-LIKE FUNCTIONALITY WILL LEAD TO EMPLOYEES WASTING MORE TIME! 01 PEOPLE ALREADY HAVE FACEBOOK 02 WORK RELATIONSHIPS ARE DIFFERENT 03 SELF GOVERNING
    • BARRIERS FOR ADOPTION
    • BARRIERS FOR ADOPTION ARE YOU SAYING EMAIL IS DEAD?
    • BARRIERS FOR ADOPTION 01 NO, BUT THERE ARE THOSE WHO ARE ARE YOU SAYING EMAIL IS DEAD?
    • BARRIERS FOR ADOPTION 01 NO, BUT THERE ARE THOSE WHO ARE ARE YOU SAYING EMAIL IS DEAD?
    • BARRIERS FOR ADOPTION 01 NO, BUT THERE ARE THOSE WHO ARE ARE YOU SAYING EMAIL IS DEAD?
    • BARRIERS FOR ADOPTION 01 NO, BUT THERE ARE THOSE WHO ARE 02 COMPLIMENTARY TO THE SOCIAL GRAPH ARE YOU SAYING EMAIL IS DEAD?
    • BARRIERS FOR ADOPTION 01 NO, BUT THERE ARE THOSE WHO ARE 02 COMPLIMENTARY TO THE SOCIAL GRAPH 03 NEED TO UNDERSTAND HOW TO USE BETTER ARE YOU SAYING EMAIL IS DEAD?
    • BARRIERS FOR ADOPTION
    • BARRIERS FOR ADOPTION OUR CULTURE IS MUCH MORE PRIVATE vs PUBLIC
    • BARRIERS FOR ADOPTION OUR CULTURE IS MUCH MORE PRIVATE vs PUBLIC 01 PUBLIC AS DEFAULT
    • BARRIERS FOR ADOPTION OUR CULTURE IS MUCH MORE PRIVATE vs PUBLIC 01 PUBLIC AS DEFAULT 02 THE PRISON OF PRIVATE COMMUNICATION
    • BARRIERS FOR ADOPTION OUR CULTURE IS MUCH MORE PRIVATE vs PUBLIC 01 PUBLIC AS DEFAULT 02 THE PRISON OF PRIVATE COMMUNICATION 03 OFTEN DICTATED BY GENERATIONAL GAP
    • BARRIERS FOR ADOPTION TRADITIONALISTS 1925-1945 PERSONAL CONTACT BABY BOOMER 1946-1964 TELEPHONE GENERATION X 1960-1980 EMAIL GENERATION Y 1980-2000 IM/TEXT/SOCIAL GENERATION Z 2000 onwards SOCIAL ONLY h3p://www.un.org/staffdevelopment/pdf/Designing%20Recruitment,%20Selec>on%20&%20Talent%20Management%20Model%20tailored%20to%20meet%20UNJSPFs%20Business%20Development%20Needs.pdf
    • BARRIERS FOR ADOPTION PRIVATE COMMUNICATION TRADITIONALISTS 1925-1945 PERSONAL CONTACT BABY BOOMER 1946-1964 TELEPHONE GENERATION X 1960-1980 EMAIL GENERATION Y 1980-2000 IM/TEXT/SOCIAL GENERATION Z 2000 onwards SOCIAL ONLY h3p://www.un.org/staffdevelopment/pdf/Designing%20Recruitment,%20Selec>on%20&%20Talent%20Management%20Model%20tailored%20to%20meet%20UNJSPFs%20Business%20Development%20Needs.pdf
    • BARRIERS FOR ADOPTION PRIVATE COMMUNICATION TRADITIONALISTS 1925-1945 PERSONAL CONTACT BABY BOOMER 1946-1964 TELEPHONE GENERATION X 1960-1980 EMAIL GENERATION Y 1980-2000 IM/TEXT/SOCIAL GENERATION Z 2000 onwards SOCIAL ONLY NARCISSISM h3p://www.un.org/staffdevelopment/pdf/Designing%20Recruitment,%20Selec>on%20&%20Talent%20Management%20Model%20tailored%20to%20meet%20UNJSPFs%20Business%20Development%20Needs.pdf
    • ADOPTION PLAN
    • ADOPTION PLAN NOT FIXED BY A PRODUCT ALONE
    • ADOPTION PLAN STARTING POINT
    • ADOPTION PLAN STARTING POINT 01 IDENTIFY MOST IMPORTANT USE CASES THAT WILL GENERATE ROI
    • ADOPTION PLAN STARTING POINT 01 IDENTIFY MOST IMPORTANT USE CASES THAT WILL GENERATE ROI 02 START WITH A SINGLE USE CASE
    • ADOPTION PLAN STARTING POINT 01 IDENTIFY MOST IMPORTANT USE CASES THAT WILL GENERATE ROI 02 START WITH A SINGLE USE CASE ENSURE CROSS DEPARTMENT AND 03 CROSS GENERATION
    • ADOPTION PLAN SUPPORT AND MENTORING
    • ADOPTION PLAN SUPPORT AND MENTORING 01 CULTURE CHANGE NEEDS SUPPORT - PEOPLE WILL “FORGET”
    • ADOPTION PLAN SUPPORT AND MENTORING 01 CULTURE CHANGE NEEDS SUPPORT - PEOPLE WILL “FORGET” 02 USE OF GAMIFICATION CAN HELP
    • ADOPTION PLAN SUPPORT AND MENTORING 01 CULTURE CHANGE NEEDS SUPPORT - PEOPLE WILL “FORGET” 02 USE OF GAMIFICATION CAN HELP AS MOMENTUM BUILDS, BRING IN 2ND 03 USE CASE
    • ADOPTION PLAN COLLABORATION WITH I.T.
    • ADOPTION PLAN COLLABORATION WITH I.T. 01 WHAT PRODUCT/TECHNOLOGY/ SERVICES?
    • ADOPTION PLAN COLLABORATION WITH I.T. 01 WHAT PRODUCT/TECHNOLOGY/ SERVICES? 02 HOSTING ENVIRONMENT?
    • ADOPTION PLAN COLLABORATION WITH I.T. 01 WHAT PRODUCT/TECHNOLOGY/ SERVICES? 02 HOSTING ENVIRONMENT? 03 SYSTEMS INTEGRATION - CRM/ERP/HR
    • SUMMARY
    • SUMMARY 01 demonstrated boundaries of email
    • SUMMARY 01 demonstrated boundaries of email 02 defined an organizational social graph
    • SUMMARY 01 demonstrated boundaries of email 02 defined an organizational social graph 03 covered five use cases
    • SUMMARY 01 demonstrated boundaries of email 02 defined an organizational social graph 03 covered five use cases 04 recognized that this is a culture change
    • SUMMARY 01 demonstrated boundaries of email 02 defined an organizational social graph 03 covered five use cases 04 recognized that this is a culture change 05 more than just a product
    • SUMMARY THANK YOU! SIMON GUEST GM, BUSINESS INNOVATION NEUDESIC, LLC simon.guest@neudesic.com
    • SUMMARY NEUDESIC PULSE http://www.whatispulse.com