Personalisation and Social Work

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Talk given to social workers on personalisation, its underlying principles and what it will mean for the social work profession.

Talk given to social workers on personalisation, its underlying principles and what it will mean for the social work profession.

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  • 1. Personalisation & Social Work Tavistock Institute, May 2010 © Simon Duffy. Rights Reserved. The author must be cited if images or slides are used
  • 2. 1. What is ‘behind’ personalisation? 2. What does personalisation mean in practice? 3. What will it mean for the future of social
  • 3. What was behind it?
  • 4. • Political ideology? • Economic necessity? • Rational policy-making? • Mmmm...
  • 5. • Or, an underground movement - • leadership by disabled people • leadership by social workers
  • 6. 1. Equality - citizenship for all 2. Diversity - valuing our differences 3. Responsibility - social justice &
  • 7. How does it work?
  • 8. Text
  • 9. 30 25 20 15 10 5 0 Positive Support Choice and Plan Maintain Active part Right Help to Your own Staying Managing Allocating difference tailored to Control over creatively support in their amount of people in a skills and motivated in Risks resources to lives individual. lives networks community. help to timely way knowledge work fairly people Helped Same Worse
  • 10. There are eight degrees of charity, one higher than the other. The highest degree, exceeded by none, is that of the person who assists a poor Jew by providing him with a gift or loan or by accepting him into a business partnership or by helping him find employment - in a word, by putting him where he can dispense with other people's aid. With reference to such aid, it is said, “You shall strengthen him, be he a stranger or a settler, he shall live with you” (Lev. 25:35), which means strengthen him in such manner that his falling into want is prevented.
  • 11. Where will it take us?
  • 12. Share Expenditure Cost PP Hours PP 1. First point of contact - initial 9.5% £414,437 £63 2.6 sign-posting 2. Overview assessment 13.7% £599,514 £91 3.7 3. Comprehensive/full 19.0% £831,038 £126 5.2 assessment 4. Basic planning 13.7% £597,272 £91 3.7 5. Intensive planning, service 16.3% £713,343 £108 4.4 design or support planning 6. Problem solving & responding 16.0% £700,749 £107 4.4 to crises 7. Short reviews - basic 7.5% £327,924 £50 2.0 8. Long reviews - intensive 4.3% £189,200 £29 1.2 Total £4,373,478 £665 27.2
  • 13. 50 25 0 Assess Plan & Develop Problem-solve Review
  • 14. Number of care managers (WTE) 111.55 Cost of care management £4,373,477.75 Number now served by authority 6465 Ratio (number of people to 1 care 68.73 manager) Total hours of care management 185507.18 available Hours available per person 27.24 Average cost per person £664.87 Time on slimmed down core functions 81623.1592 44% Time on crisis management 44521.7232 24% Residual time to reinvest 59362.2976 32% Share of residual time 32% Residual time expressed as money £1,399,512.88 Residual time per person 8.7168 Residual money per person £212.76
  • 15. Your choice...
  • 16. Know how to take things. Never against the grain, though they’re handed to you that way. There are two sides to everything. If you grab the blade, the best thing will do you harm; the most harmful will defend you if you seize it by the hilt. Many things that caused pain could have caused pleasure if only their advantages had been considered. There are always pros and cons; the trick lies in knowing how to turn things to your advantage. Things look different when seen in a different light. So look at them in the light of happiness. Don’t confuse good and bad. This is why some people find contentment in everything, and others sorrow. This is a sure defence against the reversals of fortune, and a great rule for living, at all times and in every pursuit. Baltasar Gracian, The Art of Worldly Wisdom, No.
  • 17. Contact Details Simon Duffy Centre for Welfare Reform The Quadrant, 99 Parkway Avenue, Parkway Business Park Sheffield, S9 4WG T +44 114 251 1790 M +44 7729 7729 41