NAB Yammer Case Study - Australian Sharepoint Conference Sydney 110513


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Embrace the chaos: NAB case study of the use of Yammer presented by Simon Terry at Australian Sharepoint Conference in Sydney on 11 April 2013.

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NAB Yammer Case Study - Australian Sharepoint Conference Sydney 110513

  1. 1. Embrace the ChaosCreating value with user-led innovation in YammerSimon TerryChief Executive Officer, HICAPS @simongterry11 March 2013
  2. 2. We need to be Innovative, Agile & Adaptive• Over 12,000,000 customers• 50,000 people, operating more than 1,750 stores and Service Centres globally.• Our customers expect that we are – agile & adaptive, – building deep and authentic relationships & – Add more value through innovation. 2
  3. 3. Ask your CXO what he or she wants• More engaged people• More customer focus• Better execution of strategy• More innovationAND…delivered without any additional projects or people. 3
  4. 4. Yammer – New Flows of Conversation Internet Social Media Formal Knowledge Tacit Knowledge Sharepoint Intranet People 4
  5. 5. Conversations about Sharepoint Content Yammer Thread Sharepoint Blog 5
  6. 6. Conversations about Customers & Benefits 6
  7. 7. Conversations to build a Business Case 7
  8. 8. Sharing Stretch DevelopmentOpportunities 8
  9. 9. Conversations to Drive Digital strategy 9
  10. 10. Conversations on Improvements 10
  11. 11. Our People create InnovativeConversations Informal 6%• 12% of conversations generating new ideas Ideas• 25% solving problems 12% Discussion & Opinion or providing input to 38% Problem Solving others 12%• Less than 6% of conversations are non-work related Input for others 13% Social Praise 13% Source: University of Sydney Business School analysis of NAB Network 11 Riemer & Richter: SOCIAL
  12. 12. S.O.C.I.A.L Use Cases 12
  13. 13. Growing Impact to Our Strategy• Driving engagement and enablement of our People• Improving our Customer Experiences and winning new customers• Deepening connection with our Community• Delivering our Financial goals and Business strategy 13
  14. 14. Embrace your Community• Allow people to pursue interests & passions• Foster natural connections or groups• Encourage discussion with listening & questions• Foster champions to lead, facilitate and manage your network• Back great ideas with “Go for it!”. Celebrate successes. Learn from failures Treat it as any other forum for work conversations Embrace the chaos 14