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Skills Standards.doc Skills Standards.doc Presentation Transcript

  • Medical Office Assistant, Medical Transcriptionist & Medical Coder Facilitator:_____________________________________________________________________ Directions: The purpose of this crosswalk is to identify where the information technology knowledge and skills for this outcome are currently being taught and addressed. Use the space provided to indicate the specific course where each sill is taught and assessed. Indicate the type of resource that is used in the program: T if Textbook based O if resource is online (software, website, online course, etc.) P if resource is project-based K if resource is a trainer kit To view the crosswalk for a specific test on this crosswalk, click on the test name below. American Association of Medical Assistants Brainbench Occupational Tests Skills Standards Medical Terminology Medical Office Skills Medical Billing Anatomy & Physiology Editing & Proofing ICD-9 & CPT Coding Example: Name of Resource ComputerBuying a Net G Learn the Net.com Practical PC Competencies Use basic terminology common in the computer industry. T O O P O **Note Cross walked only evaluated /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 1
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic Brainbench- T Anatomical Mapping Medical Terminology T Anatomy and Physiology T T Direction T Illnesses and Conditions T T Planes Cardiovascular System T T Anatomy and Physiology T T Illnesses and Conditions Digestive System T T Anatomy and Physiology T T Illnesses and Conditions Endocrine/Lymphatic/Urinary Systems T Anatomy and Physiology (Endocrine) T Anatomy and Physiology (Lymphatic) /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 2
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic T T Anatomy and Physiology (Urinary) T Illnesses and Conditions (Endocrine) T Illnesses and Conditions (Lymphatic) T T Illnesses and Conditions (Urinary) Musculoskeletal System T Anatomy and Physiology Illnesses and Conditions Nervous System T T Brain & Spinal Column T T Brain and Spinal Column T Eye, Ear, and Skin Reproductive System T Anatomy and Physiology T T Illnesses and Conditions Respiratory System T Anatomy and Physiology T T Illnesses and Conditions /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 3 View slide
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic Specific Field-Related Terms/Etymology T Care Delivery and Managed Care T Diagnostic Testing T Latin/Greek Roots and Combining Forms T Latin/Greek Suffixes and Prefixes T Maternal/Child Health T Pharmacy back to top Psychiatric Brainbench- Billing Medical Office Skills T/0 Insurance Billing O Insurance Forms O Medical Office Forms Biomedical Waste Description Disposal /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 4 View slide
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic Collections O Accounts Payable/Receivable Patient Responsibility Employee Relations Certification O Employee Training O Ongoing Training Ethics Employee Ethics and Legal Issues Facility Maintenance/Safety Employee and Patient Safety Environmental Programs Equipment Maintenance and Repairs Radiation Exposure/Monitoring General Knowledge Physician Responsibility /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 5
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic Staff Responsibility Insurance Coverage Benefit Information Medicare/Medicaid Precertification/Referrals Types of Coverage Verification Medical Terminology T General Terms T Medical Transcription T Specific Terms Operations After Hours Coverage O Medical Procedures O Patient Appointments Public Areas Special Accommodations / ADA /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 6
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic Supplies O Telephone Etiquette Patient Charts/Medical Records Confidentiality Contents back to top O Release of Information Brainbench- CHAMPUS Medical Billing Eligibility Electronic Claims Positive vs negatives, government regulations Purpose Managed Care Capitation PPO vs HMO Pre-authorization /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 7
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic Medicaid Basic Services Eligibility Medical Billing T O CPT Coding T O HCFA Forms T O ICD-9CM Purpose Medical Terminology T ICD-9CM T Prefixes T Specialists T Suffixes T Medicare T 3-Coding Level T Eligibility T Part B T UPIN# /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 8
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic Workman's Comp Definition FECA Program back to top State Program Information Brainbench- Anatomical Mapping Anatomy & Physiology T Cardiovascular - Blood Composition T T Cardiovascular - The Heart T Cardiovascular - Vessels and Blood Circulation T T Cell Structure & Function T Definition of Anatomy T T Descriptive Directional Terms T T Digestive System T T External Anatomical Features T T Integumentary System T T Muscular System /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 9
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic T T Planes and Regions T T Reproductive Systems T T Respiratory System T Tissues Water & Electrolyte Balances Anatomy T Cardiovascular - Blood Composition T T Cardiovascular - The Heart T Cardiovascular - Vessels and Blood Circulation T T Central Nervous System T T Digestive System T Endocrine System T Integumentary System T Lymphatic System & Body Immunity T T Muscular System T T Nervous Tissue /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 10
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic T Peripheral & Autonomic Nervous Systems T T Reproductive Systems T T Respiratory System T Sensory Organs T T Skeletal System T T Tissues T Urinary System Basic Knowledge Definition of Anatomy Definition of Physiology Relationship of Anatomy to Physiology Physiology T T Cell Structure & Function Cellular Chemistry Metabolism, Nutrition, & Temperature Regulation back to top Water & Electrolyte Balances /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 11
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic Brainbench- Abbreviations Editing & Proofing Geographical Terms Measure Names and Titles T Capitalization Numbers Organization Names Place Names Religious Names and Terms Scientific Terms Titles and Offices Titles of Works Common Errors Commonly Confused Words T Danglers T Misplaced Modifiers /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 12
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic Parallelism Pronoun/Antecedent Agreement T Run-On Sentences T Sentence Fragments Spelling T Subject/Verb Agreement Verb Tense, Mood, and Voice Indexes Editing an Index General Principles Numbers T Dates Measurements Money T Numerals or Words Ordinals Percentages/Fractions /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 13
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic Time Proofreading Symbols/Marks Technique Punctuation T Apostrophes T Colons T Commas T Dashes Ellipses T Exclamation Marks T Hyphens T Parentheses/Brackets T Periods T Question Marks T Quotation Marks T Semicolons Substantive Editing /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 14
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic Analyzing the document?s organization Checking for format consistency Editing for tone and consistency Visuals Callouts Captions Figures Footnotes Legends back to top Tables Brainbench- Appendices ICD-9 & CPT Coding A-D Descriptions T Definitions Coding Process T 5 Steps to Basic Coding T Specific Coding Situations /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 15
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic CPT Coding T Appendices T Definition T Evaluation and Management T Sections and Divisions Diagnostic Coding T Purpose E Codes Definitions ICD Basics T Definitions T Volumes 1, 2, & 3 Medical Billing CPT Coding ICD-9CM Practice Coding Anesthesia Procedures Non-Surgical Procedures /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 16
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic Other Surgical procedures Using the ICD-9-CM Rules and Guidelines V Codes back to top Definition and Uses American 1. A-F General Association (Transdisciplinary) of Medical Assistants A. Medical Terminology 1. Word building and definitions a. Basic structure T T (1) roots or stems T T (2) prefixes T T (3) suffixes T T (4) plurals T T (5) abbreviations T T (6) symbols T T b. Surgical procedures /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 17
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic c. Diagnostic procedures T T d. Medical specialties T T e. Common diseases and T T pathology 2. Uses of terminology a. Spelling and T T pronunciation b. Selection and use (eg, T transcription, reports, records, documents, patient education, T correspondence, medicolegal documentation, letters, memos, messages, facsimiles) c. Reference sources B. Anatomy and Physiology 1. Body as a whole, including multiple systems a. Structural units T b. Anatomical divisions T c. Positions and directions T /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 18
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic d. Body planes T e. Common diseases and T pathology 2. Systems, including structure, function, related conditions and diseases a. Integumentary T b. Musculoskeletal T c. Nervous T d. Cardiovascular, T hematopoietic and lymphatic 1. relationship between T circulatory and respiratory systems 2. principles of cardiac compression e. Respiratory f. Digestive T g. Urinary T h. Reproductive T i. Endocrine T j. Sensory T /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 19
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic C. Psychology T 1. Basic principles a. Meaning of individual self-worth b. Understanding human behavior-Maslow’s hierarchy of needs c. Social needs of people d. Understanding emotional behavior 2. Developmental stages of the life cycle a. Developmental theories used to explain behavior and development b. Human growth and development 3. Hereditary, cultural, and environmental influences on behavior /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 20
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic a. Helping patients adjust to illness b. Cultural influences on behavior c. Importance of recognizing cultural differences and attitudes toward the health care system d. Recognizing social and environmental influences on behavior 4. Defense mechanisms a. Recognition b. Management D. Professionalism 1. Displaying professional attitude a. Supporting professional organization /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 21
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic b. Accepting responsibility for own actions 2. Job readiness and seeking employment a. Resume and cover letter b. Methods of job searching c. Interviewing as a job candidate d. Professional presentation 3. Performing within ethical boundaries a. Ethical standards (1) AAMA Codes of Ethics (2) AMA Code of Ethics b. Patient rights c. Current issues in medical bioethics /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 22
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic 4. Maintaining confidentiality a. Agent or physician (1) patient rights (2) releasing patient information b. Intentional tort (1) invasion of privacy (2) slander and libel 5. Working as a team member to achieve goals a. Member responsibility b. Promoting competent patient care c. Utilizing principles of group dynamics E. Communication 1. Adapting communication to individual’s ability to understand (eg, patients /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 23
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic with special needs a. Blind b. Deaf c. Elderly d. Children e. Seriously ill f. Mentally impaired g. Illiterate h. Non-English-speaking i. Anxious. j. Angry/distraught k. Motor impaired 2. Recognizing and responding to verbal and nonverbal communication a. Positive body language b. Listening skills c. Eye contact d. Barriers to effective communication /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 24
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic e. Identifying needs of others 3. Patient instruction a. Explaining general office policies b. Instructing individuals according to their needs c. Instructing and demonstrating the use and care of patient equipment d. Providing instruction for health maintenance and disease prevention e. Identifying community resources 4. Professional communication and behavior a. Professional situations (1) tact (2) diplomacy (3) courtesy /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 25
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic (4) responsibility b. Therapeutic relationships (1) impartial behavior (2) effective responses to cultural differences (3) empathy 5. Evaluating and understanding communication a. Observation b. Active listening c. Feedback 6. Interviewing techniques a. Guiding, controlling and ending interviews b. Using questions (eg, exploratory, open-ended, and direct) c. Specific interviews (1) interviewee (eg, patient, family member, others) /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 26
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic (2) setting (eg, office, telephone, hospital) d. Legal restrictions 7. Receiving, organizing, prioritizing and transmitting information a. Modalities for receiving incoming data (eg, mail, fax, telephone, computer) b. Prioritizing incoming data (eg, importance, urgency, recipient availability) 8. Telephone techniques a. Incoming calls management criteria (1) screening (2) effective conversation (3) maintaining confidentiality (4) gathering data /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 27
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic (5) multiple-line competency (6) transferring appropriate calls (7) screening and referral (8) identifying caller, office and self (9) taking messages (10) ending calls b. Monitoring special calls (1) problem calls (eg, O unidentified caller, angry patient, family member) (2) emergency calls 9. Fundamental writing skills a. Sentence structure b. Grammar c. Punctuation /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 28
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic F. Medicolegal Guidelines & Requirements 1. Licenses and accreditation a. Medical practice acts b. Renewal of license c. Revocation/suspension of license (1) criminal/unprofessional conduct (2) professional/personal incapacity d. Facility accreditation (1) state requirements (a) certificate of need (CON) (b) laboratory registration (2) federal requirements /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 29
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic (a) ambulatory surgical center (ASC) (b) physician office laboratory (POL) 2. Legislation a. State compliance (1) personnel standards, hiring and termination (2) Medicare/Medicaid reimbursement policies (3) Acts (a) living wills (b) anatomical gifts (4) reportable incidences (a) public health statues (eg, communicable diseases, vital statistics, /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 30
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic substance abuse/ chemical dependency, abuse against persons) (b) criminal acts b. Federal compliance (1) Occupational Safety and Health Act (OSHA) (2) right to privacy (3) controlled substances (4) Medicare/Medicaid regulations (5) Clinical Laboratory Improvement Act (CLIA ’88) (6) Americans with Disabilities Act (ADA) 3. Documentation/reporting a. Sources of information b. Drug Enforcement Agency (DEA) /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 31
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic c. Internal Revenue Service (eg, personnel forms) d. Employment laws e. Personal injury occurrences f. Workers’ compensation g. Medical records (1) patient activity (2) patient care (3) patient confidentiality (4) ownership h. Personnel records (1) evaluation (2) privacy 4. Releasing medical information a. Consent (1) patient written authorization (2) state and federal codes /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 32
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic (a) right to privacy (b) drug and alcohol rehabilitation records (c) public health and welfare disclosure (d) rights of emancipated minors (e) HIV-related issues (f) subpoena duces tecum B. Rescinding authorization for release 5. Physician-patient relationship a. Contract (1) legal obligations (2) consequences for noncompliance b. Responsibility and rights (1) patient /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 33
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic (2) physician (3) medical assistant c. Guidelines for third-party agreements d. Professional liability (1) statute of limitations (2) comparative/contributory negligence (3) assumption of risk g. Termination of medical care (1) establishing policy (2) elements for withdrawal (3) patient notification and documentation II. G-0 Administrative G. Data Entry 1. Keyboard fundamentals and functions a. Alpha, numeric and symbol keys /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 34
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic b. Spacing and margins c. Horizontal and vertical centering d. Tabulations 2. Formats a. Letters T T b. Memos T c. Reports T T d. Manuscripts e. Envelopes T f. Chart notes T T 3. Transcription T 4. Proofreading T a. Proofreader’s marks T T b. Making corrections from T rough draft H. Equipment 1. Equipment operation a. Adding machine/calculator b. Photocopier /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 35
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic c. Dictation/transcribing T T machines d. Computer/word T T processor e. Fax machine f. Telephone services and use (1) multi-button telephone (2) types of calls (3) features 2. Maintenance and repairs a. contents of instruction manual b. Routine maintenance (1) agreements (2) warranty (3) repair service I. Computer Concepts 1. Computer components /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 36
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic a. Terminology b. Central processing unit (CPU), monitor, keyboard c. Scanner d. Printers e. Disk drive f. Storage devices (eg, floppy and hard disks, magnetic tapes) g. Operating systems h. Basic commands (1) starting a computer (2) loading a program (3) formatting a disk (4) making a back- up copy (5) exiting and shutting down computer /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 37
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic 2. Care and maintenance of computer a. Main unit and components b. Protection/safety c. Maintenance agreements d. Support 3. Computer applications a. Word processing b. Database (eg, menu, fields, records, files) c. Spreadsheets, graphics d. Electronic mail e. Networks f. Multi-user/multi- task system g. Security/password /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 38
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic h. Training programs (eg, user manual, tutorials, reference cards, help Screens) i. Medical management software (1) file maintenance (practice information) (2) new patient entry (demographic data, appointments) (3) diagnostic and procedural code entry (4) payment/entry transaction (5) electronic claims (6) routine billing (a) superbill (b) itemized statement to third parties /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 39
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic (c) monthly statements (7) report generation (a) Monthly revenue (b) Accounts receivable (8) utilities 4. Internet Services J. Records Management 1. Needs, purposes and terminology of filing systems (a) Basic filing systems (1) alphabetic (2) numeric (3) geographic (4) subject (b) Special filing systems (1) color-code (2) tickler file /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 40
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic (3) electronic data processing files (EDP) (4) cross- reference/master file 2. Process for filing documents 3. Organization of patient’s medical record 4. Filing guidelines a. Storing b. Protecting/safekeeping c. Transferring d. Retaining e. Purging f. Destroying 5. Medical records a. Types (1) problem oriented (2) source oriented b. Collecting information c. Making corrections /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 41
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic d. Retaining and purging (1) statute of limitations (2) deceased patient K. Screening and Processing Mail 1. US Postal Service a. Regulations b. Classifications c. Types of mail services d. Tracing mail e. Recalling mail 2. Private services a. Alternate delivery b. Fax services 3. Postal machine/meter 4. Processing incoming mail 5. Preparing outgoing mail a. Labels b. Optical Character Reader (OCR) guidelines /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 42
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic L. Scheduling and Monitoring Appointments 1. Utilizing appointment schedules a. Stream (1) types (2) uses b. Wave c. Modified wave d. Open booking e. Categorization scheduling 2. Appointment guidelines a. Legal aspects b. New/established patient c. Patient needs/preference d. Physician preference/habits /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 43
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic e. Facilities/equipment requirements 3. Appointment protocol a. Follow-up visits (1) routine (2) urgent b. Emergency/acutely ill c. Physician referrals d. Cancellations/no- shows e. Physician delay/unavailability f. Outside services (eg, lab, x-ray, surgery) g. Reminders/recalls (1) appointment cards (2) tickler file M. Resource Information and community Services 1. Services available 2. Appropriate referrals /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 44
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic 3. Follow-up 4. Patient advocate N. Managing Physician’s Professional Schedule and Travel 1. Arranging meetings (eg, dates, facilities, accommodations) 2. Scheduling travel 3. Integrating meetings and travel with office schedule a. Matrix appointment schedule b. Arranging professional coverage c. Return schedule requirements O. Managing the Office 1. Maintaining the physical plant /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 45
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic a. Office environment (eg, arrangement furniture, equipment and supplies) b. Personnel (1) recruiting (2) interviewing (3) hiring (4) evaluating performance (5) disciplining (6) terminating (7) documenting c. Facilities and equipment (1) maintenance and repair (2) safety regulations (a) Occupational Safety and Health Act (OSHA) (b) Centers for Disease Control (CDC) guidelines /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 46
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic (c) Americans with Disabilities Act (ADA) (d) fire regulations (e) Security systems 2. Equipment and supply inventory a. Inventory control b. Storage and security c. Purchasing 3. Maintaining liability coverage a. Types of coverage b. Recordkeeping 4. Time management a. Establishing priorities b. Managing routine duties P. Office Policies and Procedures 1. Patient information booklet /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 47
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic 2. Patient education 3. Instructions for patients with special needs 4. Personnel manual o Policy and procedures manual/protocols Q. Managing Practice Finances 1. Bookkeeping systems (eg, single, double entry, pegboard, computer) a. Demographic data b. Day sheets, charge slips, receipts, ledgers, etc. (1) charges, payments and adjustments (2) transactions (3) identifying and correcting errors c. Petty cash 2. Coding systems a. Types /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 48
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic (1) Current Procedural Terminology (CPT) (2) International Classification of Diseases, Clinical Modifications (current Schedule) (3) Diagnosis Related Groups (DRGs) (4) Relative Value Studies (RVS) (5) Healthcare Financing Common Procedural coding System (HCFA) (HCPCS Level II) (6) Resource-based Relative Value Scale (RBRVS) b. Relationship between procedures and diagnosis codes o Third-party billing a. Types (1) Blue Cross/Blue Shield /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 49
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic (2) commercial carriers (3) government plans (a) Medicare (b) Medicaid (c) workers’ compensation (d) CHAMPUS-Tricare (e) CHAMPVA (4) prepaid HMO, PPO, IPA b. Processing claims (1) manual and electronic preparation of claims (2) tracing claims (3) sequence of filing (eg, primary vs. secondary) (4) reconciling payments/rejections (5) inquiry and appeal process /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 50
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic c. Applying managed care policies and procedures (1) referrals (2) precertification (3) fee schedules 4. Accounting and banking procedures a. Accounts receivable (1) collecting/updating demographic data (2) billing procedures (a) itemization (b) billing cycles (3) aging/controlling accounts receivable (4) collection procedures /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 51
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic (a) collection ratio (b) office collection efforts (c) collection agencies (d) consumer protection acts b. Accounts payable (1) ordering goods and services (2) monitoring invoices (3) tracking merchandise (4) paying accounts (5) writing checks c. Banking procedures (1) processing accounts receivable /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 52
  • Test Name/ Competencies/ Topics Name of Resources Click on the hyperlink on the first page to view the evaluation for the textbook. Medical Terminology Basic CPT/HCPCS Coding Basic ICD-9-CM Coding Worktext)**Medical Office Administration (A Medical Transcription **Being a Medical Records Clerk **The Medical Manager **Appreciating Personality Differences Medical Office Practice Test Name Competency or Topic (2) preparing bank deposit (3) electronic banking (4) reconciling bank statement (5) maintaining financial records 5. Employee payroll a. Maintaining payroll records b. Calculating wages and taxes c. Preparing payroll checks and earning statement d. Depositing taxes back to top e. Filing and mailing tax reports /home/pptfactory/temp/20100722111859/skills-standardsdoc2943.doc 53