SAP BUSINESS CONSULTING Dr. med. Peter Langkafel MBA

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  • We need to introduce the audience to healthcare, since most analysts attending the session will not have a healthcare background Talking points on industry trends : Healthcare cost will continue to increase The need for control and security as well as patient-centricity will drive quality improvements Labor shortages in qualified employees will continue Consolidation will drive opportunities to further integrate participants Demographics: population will get older with more demands on the system and more uninsured individuals Market Data: Global Market Share ( SOURCE: Gartner/Dataquest – June 2004): SAP in healthcare ERP: 12,2% (#1) SAP in healthcare SCM: 29,9% (#1) SAP in healthcare CRM: 6,2% (# 3); market leader: Kana (8,8%) SAP across healthcare ERP, SCM, CRM: 12,1% (#1) Global Healthcare Revenue: SAP’s ERP Software revenues have dramatically increased in each Public Services sector while Oracle’s (even with the addition of PSFT) have remained flat or declined except for Education SAP‘s global ERP revenue in healthcare is higher than Oracle‘s SAP healthcare revenue shows a consant, healthy growth, whereas Oracle had a slump in 2003
  • SAP BUSINESS CONSULTING Dr. med. Peter Langkafel MBA

    1. 1. Dr. med. Peter Langkafel MBA National Conference Hospital Information Systems and Connectivity Sofia, 27.6.2006 Patient management by SAP: Solutions for today – Supporting strategies for tomorrow!
    2. 2. Players in Healthcare … National Health Organizations Social Assistance Office Disease Control Center Social Funds Health Insurance Unemployment Insurance … Pharmacy / Medical Products and Devices Pharmacies … Hospitals Policy Maker Payer Provider Pharma Primary Care Doctors Research … Citizen Patient WHO (World Health Organization) Definition: "E-health is a new term used to describe the combined use of electronic communication and information technology in the health sector "
    3. 3. Collaborative Healthcare Network: Solution Map by SAP through the entire value chain Suppliers & Partners Citizens & Patients Regulatory Controls Planning & Financing Prävention Treatment Disease Control Research & Development Drugs & Medical Supplies Development Medical Staff Planning & Alignment Health Institution Planning Budget Preparation Public Health Prevention Program Planning Prevention Program Delivery Services Planning Citizen & Patient Empowerment Health Information Provision Health Information Services Patient Management & Care Collaborative Treatment Administration Integrated Diagnostic, Treatment, Care Billing & Budget Allocation Quality Assurance Disease Management Programs Collaborative Quality Management Resource & Results Monitoring Drugs & Medical Supplies Approval Medical Staff Performance Monitoring Medical Statistics Analysis Management & Support Analytics Financials Human Capital Management Corporate Services Operations Support think big, start adequate!
    4. 4. SAP in the Healthcare Industry <ul><li>First healthcare customers went live in the 1980s </li></ul><ul><li>Today, SAP for Healthcare customers include </li></ul><ul><ul><li>general hospitals </li></ul></ul><ul><ul><li>university hospitals </li></ul></ul><ul><ul><li>integrated delivery networks (IDNs) </li></ul></ul><ul><ul><li>private hospitals </li></ul></ul><ul><ul><li>defense organizations </li></ul></ul><ul><ul><li>and health maintenance organizations (HMOs) </li></ul></ul><ul><li>with single to multi-facility locations </li></ul><ul><li>SAP is the market leader in several geographies with advanced healthcare systems: </li></ul><ul><ul><li># 1 in Austria – 70% of all hospital beds </li></ul></ul><ul><ul><li># 1 in Germany – 85% of all university hospitals </li></ul></ul><ul><ul><li># 1 in Israel – 80% of HMO market, SAP Patient Management in 1/3 of all public hospitals </li></ul></ul><ul><li>Over 1300 installations in more than 45 countries </li></ul>
    5. 5. CSIS Report / Johns Hopkins University, May 2006 The importance of IT-systems, page 46
    6. 6. Modernization of Healthcare-Systems Key success factors: Integration and Transparency Primary Care Inpatient Care Rehabilitation / Cure Doctors, Nurses medical / horizontal integration Business Strategy / IT-Strategy leads to process optimization Health Insurance Human Resources Budgeting Logistic administrative / vertical integration functional integration Management <ul><li>-transparency and controlling for real-time decisions </li></ul><ul><li>increased patient satisfaction </li></ul><ul><li>reduced costs </li></ul><ul><li>improved quality of care </li></ul><ul><li>more efficient and effective integrated healthcare systems </li></ul>
    7. 7. Integration: SAP Netweaver for Healthcare DB and OS Abstraction .NET WebSphere … People Integration Composite Application Framework Process Integration Integration Broker Business Process Management Information Integration Business Intelligence Knowledge Management Life Cycle Management Portal Collaboration J2EE ABAP Application Platform Multi-Channel Access SAP NetWeaver™ DB and OS Abstraction Master Data Management integrated services for patients, doctors, administration key infrastructure for all roles analysis of budget, summarized clinical data cooparation with other players and stakeholders info center, content management, knowledge warehouse SAP business partner SAP Exchange Infrastructure / Middleware SAP Web Application Server collaborative scenarios, documentation of the value chain Solution Manager, Easy Enhancement Workbench, Object Navigator web services with integration concepts Enterprise Add-on Patient Management Mobile Healthcare, E-Procurement
    8. 8. SAP—Proven Experience and Results Best prooven implementation / Quality Management <ul><li>Product Innovation Lifecycle (PIL) that standardizes the way SAP invents, defines, develops, deploys and optimizes solutions </li></ul><ul><li>SAP Ramp-Up —standardized process for introducing solutions to the market </li></ul><ul><li>Experience of the world market leader </li></ul>Product Quality <ul><li>SAP Active Global Support —24 x 7 global support, guaranteed response time </li></ul><ul><li>SAP Education —More than 200,000 students trained annually, classes offered in more than 15 languages </li></ul>Support/Education <ul><li>SAP Solution Maps across </li></ul><ul><ul><li>Industries </li></ul></ul><ul><ul><li>Scenarios </li></ul></ul><ul><li>Healthcare Solution Maps </li></ul><ul><ul><li>Healthcare Provider </li></ul></ul><ul><ul><li>Collaborative Health Network </li></ul></ul>Standardized solutions <ul><li>Accelerated SAP (ASAP) —Repeatable Methodology and Toolkit </li></ul><ul><li>SAP Business Maps and Engagement Tools —a robust foundation for effective knowledge transfer </li></ul>Standardized methodologies
    9. 9. <ul><li>Press Release </li></ul><ul><li>Frost & Sullivan Honors SAP for Outstanding Healthcare Market Leadership </li></ul><ul><li>London/UK, February 13, 2006 – Frost & Sullivan has chosen SAP AG as the recipient of the 2005 Frost & Sullivan Market Leadership Award in recognition of its exceptional SAP for Healthcare industry solution. This portfolio unites the SAP® Patient Management application and mySAP™ Business Suite to create a complete set of solutions that can streamline all hospital administrative and patient management processes. </li></ul><ul><li>Based on an open platform, SAP for Healthcare integrates all healthcare processes – from staffing and inventory to financials and patient-centric processes. Furthermore, when combined with complementary applications, SAP for Healthcare enables real end-to-end processes spanning administrative and clinical departments. </li></ul>SAP for Healthcare: Award winning solutions
    10. 10. CSIS Report / Johns Hopkins University, May 2006 Findings by Country: Bulgaria, page 100
    11. 11. Integrated Services Digital Clinical Pathways (medical and business view) <ul><li>assignment + classification + systematic arranging </li></ul>selection list search criteria information / knowledge management information about the clinical path graphical information documents of the patient search criteria classification
    12. 12. Integrated Services Example of an Electronic Patient Record (medical view)
    13. 13. SAP—Proven Experience and Results SAP methodology to minimize project risks: Quality management standards Accelerated SAP: A comprehensive, repeatable mythology and toolkit <ul><li>Used on nearly every new project </li></ul><ul><li>3,200+ projects worldwide have gone live using ASAP </li></ul><ul><li>60% of projects < 9 months </li></ul><ul><li>35% of projects < 6 months </li></ul><ul><li>Adopted by partners </li></ul><ul><li>Developed and maintained by SAP Consulting </li></ul><ul><li>Applicable for all size customers </li></ul><ul><li>Repeatable for subsequent projects </li></ul><ul><li>Efficient use of resources </li></ul>Accelerated SAP (ASAP)
    14. 14. SAP—Global Support Unequaled support for your business—critical processes and systems 2,000+ employees located in more than 40 countries <ul><li>17,000+ customers with more than 45,000 active installations </li></ul><ul><li>800,000+ solutions for customer messages </li></ul><ul><li>34,000+ proactive service sessions </li></ul><ul><li>1,500+ on-site services and service-enabling training sessions </li></ul><ul><li>The unparalleled service portfolio of SAP Active Global Support (including services and infrastructure for solution management, going-live audits, continuous improvement, training, and knowledge transfer) enables you to control total cost of operation throughout the solution life cycle </li></ul><ul><li>Comprehensive project and risk management services allow you to execute successful SAP-related IT projects </li></ul><ul><li>Worldwide 24 x 7 support for first-priority problems ensures an SAP expert is on hand at any time of day or night to provide valuable guidance </li></ul><ul><li>SAP delivers optimal solution support for your core business processes with tailored maintenance (including optional on-site support) and upgrade strategies </li></ul>SAP Active Global Support delivers the services, information, and tools you need to ensure optimal business benefit, availability, and performance of your SAP solutions
    15. 15. Product Innovation Lifecycle: “Continous learning” How SAP increases product quality: The SAP Product Innovation Lifecycle (PIL) <ul><li>In 2004, SAP has started to implement the Product Innovation Lifecycle throughout its development organization </li></ul><ul><li>The PIL describes how SAP invents, produces and manages products throughout their entire lifecycle </li></ul>
    16. 16. Integrated Services: Business Intelligence - Business Process (business view) Hospital Management &quot;All information at a glance&quot; Controlling &quot;What do our costs and revenues look like?&quot; Coding Analyses &quot;Is the medical documentation correct and complete?&quot; Hospital Pharmacy &quot;What is the level of our drug consumption?&quot; SAP R/3 SAP IS-H mySAP... Non-SAP Provider File Case Figures DRG Controlling Diagnoses Profitability Procedures HR Contribution Margin Insurance Providers Financials Purchasing
    17. 17. The Jara Project in Extremadura/Spain
    18. 18. SAP for Healthcare - References SAP allows standard installation as well as the realization of different scenarios After a merger left Isala Clinics with ten separate, homegrown IT systems, they needed a way to integrate all of their business processes and information into a single system. They found the answer they needed with mySAP ERP, part of the SAP for Healthcare portfolio of solutions Isala Clinics Jena University Hospital, with 1,400 patient beds, needed to give its doctors and nurses online access from anywhere to essential information, services, and applications. With SAP, they created a mobile workstation for care units, ushering in a new era for the use of mobile information systems in hospitals Jena University Hospital (Germany) The Fernandes Vieira Group encompasses a total of 15 companies (subsidiaries and joint ventures), employs 2,500 workers. Its business is concentrated mostly in the running of hospitals and medical services. When the group went looking for a powerful, reliable IT solution to support its future growth, it settled on SAP solutions for small and midsize businesses The Fernandes Vieira Group (Recife, Brazil) Hospital Britanico de Buenos Aires (HBBA) wanted to find a solution to deliver better service to patients and to improve efficiency of its administrative processes. The prestigious hospital, which has 260 beds and 3 outpatient care centers, performed a highly intense evaluation process. The answer they found was SAP Patient Management—a key application from SAP for Healthcare Hospital Britanico de Buenos Aires (HBBA) Scope Customer
    19. 19. SAP for Healthcare - References SAP allows standard installation as well as the realization of differnt scenarios With 8,000 employees, University Hospital Tübingen operates 17 clinics and cares for more than 60,000 inpatients and 200,000 outpatients yearly. They turned to SAP to help them organize their medical supply storage locations and replenish items more effectively Tübingen University Hospital (Germany) Asklepios Harzkliniken, with 1,350 employees and 500 beds, needed to integrate its various IT structures into one system that would allow them to manage their staff completely and efficiently. It found its answer with SAP solutions Asklepios Harzkliniken GmbH (Germany) The Nuremberg Clinic's implementation of the SAP NetWeaver Business Intelligence component enabled it to fulfill legal requirements and provided the foundation for increased competitiveness Nürnberg Clinic (Germany) The Munich University Hospital implemented the mySAP Supplier Relationship Management (mySAP SRM) solution to streamline procurement of medical supplies and equipment. SAP Consulting came on board to ensure a smooth implementation Munich University Hospital (Germany) Scope Customer
    20. 20. Summary <ul><ul><li>SAP is strategically committed to Healthcare applications in hospitals and in regional networks </li></ul></ul><ul><ul><li>SAP for Healthcare is a tested, reliable, robust solution for healthcare organizations of all types </li></ul></ul><ul><ul><li>SAP is an established and growing player in the global market for Healthcare applications </li></ul></ul><ul><ul><li>SAP for Healthcare is designed to help organizations face the challenges presented by healthcare systems today and tomorrow </li></ul></ul><ul><ul><li>SAP for Healthcare offers a low total cost of ownership solution for the implementation and continuous development in time of the IT systems of healthcare organizations </li></ul></ul>
    21. 21. Dr. med. Peter Langkafel MBA National Conference Hospital Information Systems and Connectivity Sofia, 27.6.2006 Patient management by SAP: Solutions for today – Supporting strategies for tomorrow!
    22. 22. SAP today
    23. 23. SAPs Worldwide Research and Development Organizations
    24. 24. Key Challenges in Public Sector and Healthcare
    25. 25. Contact   Dr. Peter Langkafel, MD, MBA Senior Business Consultant SAP Business Consulting Rosenthaler Strasse 30 D- 10179 Berlin E  [email_address] www.sap.com
    26. 26. <ul><li>No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. </li></ul><ul><li>Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. </li></ul><ul><li>Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. </li></ul><ul><li>IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, and Informix are trademarks or registered trademarks of IBM Corporation in the United States and/or other countries. </li></ul><ul><li>Oracle is a registered trademark of Oracle Corporation. </li></ul><ul><li>UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. </li></ul><ul><li>Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. </li></ul><ul><li>HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. </li></ul><ul><li>Java is a registered trademark of Sun Microsystems, Inc. </li></ul><ul><li>JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. </li></ul><ul><li>MaxDB is a trademark of MySQL AB, Sweden. </li></ul><ul><li>SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. </li></ul><ul><li>The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. </li></ul><ul><li>This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. </li></ul><ul><li>SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. </li></ul><ul><li>SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. </li></ul><ul><li>The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages </li></ul>Copyright 2005 SAP AG. All Rights Reserved
    27. 27. <ul><li>Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden. </li></ul><ul><li>Die von SAP AG oder deren Vertriebsfirmen angebotenen Softwareprodukte können Softwarekomponenten auch anderer Softwarehersteller enthalten. </li></ul><ul><li>Microsoft, Windows, Outlook, und PowerPoint sind eingetragene Marken der Microsoft Corporation. </li></ul><ul><li>IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, und Informix sind Marken oder eingetragene Marken der IBM Corporation in den USA und/oder anderen Ländern. </li></ul><ul><li>Oracle ist eine eingetragene Marke der Oracle Corporation. </li></ul><ul><li>UNIX, X/Open, OSF/1, und Motif sind eingetragene Marken der Open Group. </li></ul><ul><li>Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, und MultiWin sind Marken oder eingetragene Marken von Citrix Systems, Inc. </li></ul><ul><li>HTML, XML, XHTML und W3C sind Marken oder eingetragene Marken des W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. </li></ul><ul><li>Java ist eine eingetragene Marke von Sun Microsystems, Inc. </li></ul><ul><li>JavaScript ist eine eingetragene Marke der Sun Microsystems, Inc., verwendet unter der Lizenz der von Netscape entwickelten und implementierten Technologie. </li></ul><ul><li>MaxDB ist eine Marke von MySQL AB, Schweden. </li></ul><ul><li>SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver und weitere im Text erwähnte SAP-Produkte und -Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und anderen Ländern weltweit. Alle anderen Namen von Produkten und Dienstleistungen sind Marken der jeweiligen Firmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte können länderspezifische Unterschiede aufweisen. </li></ul><ul><li>The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. </li></ul><ul><li>This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. </li></ul><ul><li>SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. </li></ul><ul><li>SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. </li></ul><ul><li>The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages </li></ul>Copyright 2005 SAP AG. Alle Rechte vorbehalten

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