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Medical_Assis_Prog_Info.doc Medical_Assis_Prog_Info.doc Document Transcript

  • Medical Assistant Program Student Handbook Rev June 2007
  • CCBC Catonsville-Dundalk-Essex The Community College of Baltimore County Division of Continuing Education & Economic Development Dear Prospective Medical Assistant Student: Thank you for inquiring about the medical assistant program at the Community College of Baltimore County (CCBC). These courses are designed to teach participants the principles and techniques needed to work as a clinical medical assistant. Successful completion of all courses in each module is necessary to advance to the next module. The order of the program begins with Module I courses: Module I: • Introduction to Health • Introduction to Health Care Systems • Medical Terminology for Health Occupations • Anatomy & Physiology for Health Occupations • Basic Math Skills for Health Care Workers Module II: • Trends in Health & Disease • Front Desk Medical Receptionist • Introduction to Medical Billing • Basic Patient Intake • Professional Preparation in Health Care Module III: • First Aid / CPR • Pharmacology • Venipuncture & Specimen Collection* • HIPAA and Other Health Care Regulations Module IV: • Medication Administration • Intermediate Patient Intake • Medical Assistant Exam Review Clinicals: • Medical Assistant Externship* • Venipuncture Externship* (optional) • Medical Assistant & Venipuncture Externship Combined* The courses that are marked with the asterisk (*) also require a completed Physician’s Medical Examination Report (PMER) with laboratory reports for the following: • MMR (Measles, Mumps, Rubella) or a positive titre (proof provided) • Negative Tuberculosis skin test (PPD) within the past twelve (12) months or a statement from a physician verifying a clear chest x-ray within the past twenty-four (24) months if there were positive PPD results • Hepatitis B immunization is recommended. Students need to show proof of starting or completing this immunization and sign a waiver form. • Varicella history • Tetanus shot (within the last 10 years) Other entrance requirements include a high school diploma, GED certificate or college transcript. Students that have previous course work or experience may elect to take a challenge exam for medical terminology, anatomy & physiology, basic math skills for health care workers and/or basic patient intake – there is a fee of $50 per challenge exam. For each course the student wants to challenge, students must register and pay for a challenge exam. Challenge exams are given once a month on the Essex and Hunt Valley campuses. The medical assistant program student handbook will provide complete details on the program. To have prior education evaluated for credit, please contact the program coordinator after submitting transcripts/proof of prior education. If you would like to learn more about the medical assistant program, please contact the program assistant at 410-780-6866. Sincerely, Lane Miller, MBA/HCM 2
  • Coordinator, Workforce Development: Health Professions CCBC Catonsville-Dundalk-Essex The Community College of Baltimore County Division of Continuing Education & Economic Development Medical Assistant Program Cost Hours Module I: Introduction to Health $238.00 36 Introduction to Health Care Systems $104.00 15 Medical Terminology for Health Occupations $198.00 30 Anatomy & Physiology for Health Occupations $198.00 30 Basic Math Skills for Health Care Worker $ 95.00 10 Module II: Trends in Health and Disease $198.00 30 Medical Front Desk Receptionist $125.00 18 Introduction to Medical Billing $150.00 18 Basic Patient Intake $438.00 72 Professional Preparation in Health Care $ 70.00 5 Module III: CPR/First Aid $ 55.00 8 Pharmacology $163.00 21 Venipuncture & Specimen Collection $640.00 60 HIPAA and Other Health Care Regulations $ 45.00 5 Module IV: Medication Administration $163.00 21 Intermediate Patient Intake $500.00 72 Medical Assistant Exam Review $126.00 16 Module V: Medical Assistant Clinical $350.00 160 Venipuncture Clinical (optional) $250.00 80 Combined MA and Venipuncture Clinical $700.00 240 Total $4,206.00 707 Textbooks Cost Comprehensive Medical Assisting, 3rd edition $125.00 Workbook to accompany Comprehensive Medical Assisting Medical terminology, Fulton 4th edition $60.00 Phlebotomy Essentials, McCall & Tankersley 4th edition $57.00 Workbook to accompany Phlebotomy Essentials Fundamentals of BLS for Healthcare Workers, AHA $10.00 First Aid & CPR, National Safety Council $16.50 Body Structures & Functions, Scott & Fong 10th edition $60.00 Medical Assistant Exam Review $19.95 Pharmacology Essentials, Woodrow 4th edition $60.35 TOTAL TEXTBOOKS (estimated costs only – does not include tax) $401.80 Miscellaneous Cost Medical Assisting National Certification Exam (NHA Fee) $149.00 Venipuncture National Certification Exam (NHA Fee) $105.00 Supplies: Scrubs, Lab Coat, watch, stethoscope, shoes** (estimate only) $375.00 Prices current as of Winter 2007. CCBC reserves the right to change prices. ** These are estimated costs only. Please note uniforms are not sold at CCBC. *+ Non Baltimore County residents add $5.00 per course TABLE OF CONTENTS Medical Assistant Program 3
  •  Welcome Letter for Medical Assistant 2  MA Series Program Price List by Module & Course 3  Table of Contents 4  Key Personnel Contact Information / Special Services 5  Program Policies; Mission and Education Objectives 6  MA Program Profile, History and Career Opportunities 7  Medical Assistant Course List and Curriculum 8  Entrance Criteria and Policies 9, 10 Technical Standards  Physical Requirements and Interpersonal Skills 11  Student Funding Sources & PELL Grant Information 12, 13  General Info: Academic Honesty & Integrity and Ethical Codes 14  Academic Review Board (ARB) 15  ARB Conference Page 16  Inclement Weather Policies, Ethics, Rights, and Student Appeals 17, 18 Medical Assistant Series Policies  CPR, Employment, Failure and Withdrawal 19  Health Policies, pre-requisites and immunizations 20 Externship Policies  Externship facilities and attendance policy 21  Dress Code and Grading Criteria 22  Externship Evaluation, Incident reports and patients safety 23 Course Descriptions  Module I, Module II 24, 25  Module III, Module IV and Clinicals 25, 26, 27 Criminal Background Check Information & National Certification  Criminal Background Check Guidelines and Instructions 28, 29  Point of Contact for background checks per program 30  National HealthCareer Association (NHA) Information 31 Clinical Documentation & Evaluation Forms  Physician’s Medical Exam Report PMER 32  Hepatitis B Waiver Form 33  Medical Waiver 34  Venipuncture Consent Form 35  Clinical Externship Failure/Withdrawal Understanding 46  Counseling Report 37  Handbook Policies and Procedures Acknowledgement 38 CCBC Catonsville-Dundalk-Essex The Community College of Baltimore County Division of Continuing Education & Economic Development 4
  • CCBC Key Personnel Medical Assistant Program Kent Smedley Interim Dean of Workforce Development Division of Continuing Education and Economic Development Mickey Jancewski, MS Interim Director Workforce Development: Health Professions Program Coordinator: Lane Miller, MBA/HCM Coordinator, Workforce Development: Health Professions 410-780-6205 Lmiller2@ccbcmd.edu Fax: 410-686-9564 Danielle Fleming Program Assistant, Workforce Development: Health Professions 410-780-6866 dfleming@ccbcmd.edu Special Services The Community College of Baltimore County offers special services to eligible students. The Office of Special Services is located on the first floor of the Social Sciences/Human Development Building. For more information call 410-780-6741 or 410-238-4601 (TTY). CCBC Catonsville-Dundalk-Essex The Community College of Baltimore County Division of Continuing Education & Economic Development MEDICAL ASSISTANT PROGRAM POLICIES Program Mission The mission of the medical assistant program is to prepare qualified students to be competent medical assistants. This is accomplished primarily by providing a carefully designed 5
  • curriculum that uses the resources of the Community College of Baltimore County and the program’s externship sites to provide students with a foundation in basic science and medical assisting techniques. Secondly, the program complements the overall community college mission by educating health care providers who will remain in the area as productive working citizens and directly contribute to the betterment of the public health of the community. Education Objectives & Competencies At the completion of the medical assistant program, you will be able to: 1. Function as an effective, caring member of a health care team as a medical assistant. 2. Combine knowledge from basic science, medical office clinical and administrative procedures with critical thinking to function as a competent entry-level medical assistant. 3. Sit for national certification exam administered by the National Healthcareer Association (NHA). 4. Assume responsibility for continued professional and personal development through lifelong learning, which provides responsible customer service. Progress in the Program All courses in each module are to be taken in a specific sequence and successful completion of each module is necessary to advance to the next module. There is no deviation from this sequence. All courses in module 1, 2, 3 and 4 must be successfully completed prior to entering the externship. Students MUST take courses in the order assigned. Successful completion of each module is necessary to advance to the next module. The MA program begins with courses in module one. All courses must be successfully completed before entering the externship. It is required that CPR certification be obtained before entering the externship and provide proof of medical insurance. Completion of the Program The medical assisting program can be completed in nine to twelve months (9-12) average. Students have up to 18 months to complete the program. After a leave from the program a student must produce evidence of basic medical knowledge. This is proven by registering, paying and taking a competency exam at the cost of $50 per exam. Full-time and part-time status, as well as, structure of schedule determines completion timeframes. 70% is the minimal successful pass rate for all classes within the MA program. Several courses (Basic Patient Intake, Intermediate Patient Intake and Venipuncture & Specimen Collection) also include a clinical evaluation portion that must be passed successfully to satisfy requirements and minimal passing scores. CCBC Catonsville-Dundalk-Essex The Community College of Baltimore County Division of Continuing Education & Economic Development MEDICAL ASSISTANT PROGRAM PROFILE History & background Medical assistants perform routine clinical and administrative tasks to keep private physician practices and other healthcare facilities running smoothly. Clinical duties may include but are not limited to; taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examinations, and assisting the physician during examination. Medical assistants may also draw 6
  • specimens for laboratory testing, prepare and administer medication as directed by a physician and take electrocardiograms. Medical assistants answer telephones, greet patients, update and file patient medical records, fill out insurance forms, schedule appointments, handle medical billing and bookkeeping. In a small practice the medical assistant may be responsible for both administrative and clinical responsibilities and report directly to an office manager or the physician. Medical assistants in larger practices tend to specialize in a particular area under the supervision of administrators. Years ago, when physicians began their practices, it was common for them to hire individuals and train them on the job. Typically nurses were hired due to their medical background, but most nurses lacked administrative skills. Currently, the practice of medicine has change dramatically due to healthcare reform. A medical practice requires attention to every detail to protect the reputation of the physician and to render the best possible care to the patient. To accomplish this, physicians must hire individuals who are competent in both clinical and administrative skills. Medical assistants offer versatility and are now the preferred employee in physician practices. Career Opportunities Medical assistants find employment in offices, clinics, hospitals, medical laboratories, insurance companies, government agencies, pharmaceutical companies and educational institutions. The U.S. Department of Labor, Bureau of Statistics listed medical assisting as the fastest growing allied health profession and will continue on that path from 2004-2014. This growth results from the increasing needs of an aging population, increased diagnostic testing, greater volume and complexity of paperwork and computer information, managed care’s emphasis on ambulatory care and shorter hospital stays. The Bureau of Labor Statistics reports that median annual earnings in the industries employing the largest number of medical assistants in 2005 were between $21,930 and $27,490. Median annual earnings of medical assistants were $24,610 in May 2004. The middle 50 percent earned between $20,650 and $28,930 with the highest 10 percent earning more than $34,650. For up-to-date job forecasting and salaries, go to www.hotjobs.com and click on technicians, then Medical Assistant. National Certification Students who have successfully completed the CCBC medical assistant program are eligible to sit for the certification exam given by The National Healthcareer Association (NHA). NHA offers the credential of “certified clinical medical assistant” (CCMA). The cost of the exam is currently $149 and it is given several times a year on the Essex and Hunt Valley Campuses. Cost is subject to change by the NHA. Upon completion of the program along with completing the venipuncture clinicals, students can also sit for the national certification exam for phlebotomy to become a certified phlebotomy technician (See page 30 for more information on the NHA exams). CCBC Catonsville-Dundalk-Essex The Community College of Baltimore County Division of Continuing Education & Economic Development Medical Assistant Program Curriculum Successful completion of each module is necessary to advance to the next module Module I Introduction to Health Introduction to Health Careers Medical Terminology for Health Occupations Anatomy & Physiology for Health Occupations Basic Math Skills for Health Care Workers 7
  • Module II Trends in Health and Disease Medical Front Desk Receptionist Introduction to Medical Billing Basic Patient Intake Professional Preparation in Health Care Module III First Aid & CPR Pharmacology Venipuncture & Specimen Collection HIPAA and Other Health Care Regulations Module IV Medication Administration Intermediate Patient Intake Medical Assistant Exam Review Clinicals Medical Assistant Externship Venipuncture Externship Medical Assistant & Venipuncture Externship Combined Successful completion of each module is necessary to advance to the next module The order of the class schedule above needs to be followed. Students must complete all courses before registering for externship. When students begin the program they will be assigned to a cohort group. These groups must be followed through the series of courses as designed by Workforce Development. The regular medical assistant program can be completed in approximately nine to twelve months, if all classes are taken in succession with no breaks. If students break from their assigned schedule, it may cause them to delay the completion of their program. This curriculum has been approved by the National HealthCareer Association and The Maryland Higher Education Commission (MHEC). Additional accreditations are currently underway. Disclaimer Course and class schedule information listed in this publication is subject to change. CCBC regrets any discrepancies or typographical errors. This publication is not to be regarded as in irrevocable contract between the student and the college. Entrance Criteria Registration is accepted through a rolling admission process. Students are expected to be able to read at a minimum of a ninth (9th) grade level. For entrance into the intermediate courses; the externship; and to be eligible to take the certification exam, students must have: • Approved application • High school diploma, GED, or a college transcript • Signed the acknowledgement that you have read and understand the medical assisting program standards handbook (See page 46). • Proof of immunizations (Tuberculosis, Hepatitis B, Measles, Mumps, Rubella - MMR) • A physician’s medical exam report (PMER – See page 33) • A signed Student Information Release form. (optional) • Individual student health insurance care on file for externships. Short-term medical insurance available; information is located throughout the campuses and at the medical assistant coordinator’s office. Individual health insurance required for venipuncture course and all clinical externships. • Math & reading placement tests results on file 8
  • Admissions Policy CCBC does not discriminate against any individual for reason of race, gender, color, religion, national or ethnic origin, sexual orientation, age or conditions of handicap in the admission and treatment of students, education, program and activities, scholarship and loan programs, hiring of faculty and staff, or any terms and conditions for employment. Placement/comprehension tests are also required (Math, Reading). Application for the program can either be picked up in person or mailed upon request. Application Deadlines The following shows the start date for the program on each campus offered. Applications should be submitted 60 days prior to start date of program. This time allows the student to complete all necessary paperwork and testing prior to classes beginning. Hunt Valley Campus: • Classes start in January (application deadline of previous November) • Classes start in June (application deadline is previous April) Essex Campus: • Classes start in April (application deadline of previous February) • Classes start in October (application deadline of previous August) Students must apply to the program. Each program registration is closed 30 days prior to start date. Course Costs Within this booklet you will find a list of the current courses and textbook costs. Course costs vary depending on your residency status. The price list (page 3) reflects course costs for Baltimore County residents (non Baltimore County residents are subjected to an additional $5 fee per course). Many employers offer tuition assistance programs for which you may be eligible, or you may qualify for financial aid (see page 12 & 13 for funding sources). Contact Continuing Education for out of county or out of state course costs. Externship Facilities CCBC contracts with many physician practices in the Baltimore Metropolitan area and many surrounding counties to provide quality student externships. Student externships are under the direct supervision of the medical assistant program coordinator and the facility supervisor. Students may not be paid for their time as an extern. If a student knows of a potential clinical site for placements, please contact the program coordinator to follow up with the clinical site. A significant amount of paperwork is needed to be completed to set up a new clinical site location, so the earlier contact is made the better Advanced Placement Prior college courses may be transferable if they were completed within the past five years. Official transcripts must be given to the medical assistant program coordinator. Challenge examinations are currently available for medical terminology, anatomy & physiology and basic math for health care workers (these are offered once a month on the Essex and Hunt Valley Campus). Exams can be arranged by contacting the medical assisting program assistant. Placement Exams Placement tests are required for admission into the medical assistant program. Math and Reading Accuplacer tests are required testing. Testing centers are located on the following campuses: 9
  • • CCBC Catonsville 410-455-4382 • CCBC Dundalk 410-285-9802 • CCBC Essex 410-780-6901 Refund Drop/Add Policy To receive a refund or to drop/add a class, a student must notify the Continuing Education division at least 3 days prior to the start of the class. Refunds are processed in check form. Call 410-869-0296 for more information. Registration Options MAIL IN PERSON TELEPHONE FAX CCBC, V Building CCBC Catonsville: V building 410-869-0296 410-455-4952 800 South Rolling Road CCBC Dundalk: Admin Bldg Monday-Thursday 8am-7pm Baltimore, MD 21228 CCBC Essex: A building Friday 8am-430pm Monday-Thursday 8am-7pm Saturday 830am-12pm Friday 8am-430pm Payment methods: Payment methods: Payment methods: Credit card, money order Credit card, money order, Credit card only or check check and or cash Online registration is available. To use online registration you must have: Course CRN #, course section, course title (as listed in the class schedule) and credit care information (Visa, MasterCard, Discover). Go to http://www.ccbcmd.edu To register by mail: download, print, fill out and mail the registration form. Payment methods by mail include; credit card, money order or check. For detailed information, download and print registration information, including classroom codes and location maps. Technical Standards for CCBC Medical Assistant Program The primary goal of the Community College of Baltimore County’s medical assistant program is to adequately prepare the graduate for an entry level position as a medical assistant in a physician’s office, urgent care center, ambulatory care facility, or a managed care center. The duties of a medical assistant require them to be on their feet for long periods of time, transferring and or positioning patients. They need to exercise safe practices while exposed to unpleasant sights, odors, materials, and communicable diseases. Their duties also require them to function quickly with accuracy while being detail oriented. A high level of manual dexterity, psychomotor skills, and personal integrity are vital. Following is a partial list and a generalization of the types of skills usually required for adequate job performance: 1. Physical Requirements A. Sufficient strength and mobility to:  Lift and position patients  Move swiftly within close quarters while maintaining sterile field  Assist with minor procedures B. Fine motor coordination sufficient to perform precise and delicate tasks such as:  Handle delicate surgical instruments  Safely handle surgical and hypodermic needles  Sterilize surgical instruments  Document notes C. Adequate vision to: 10
  •  Read medication labels  Read instruction sheets and computer screens  Perform venipuncture D. Sufficient hearing to:  Hear and understand verbal instructions 2. Interpersonal Skills A. Have the ability to:  Work in a professional manner as part of a team  Adequately deal with many personalities and attitudes of other team members  Respect patient confidentiality and rights  Interact with other health professionals in a polite and professional manner B. Have the ability to properly communicate  Be able to give and receive accurate written and verbal instructions  Be able to carry out all written and verbal instructions  Be able to communicate through proper channels of communication  Be able to communicate in a calm and professional manner  Accurately interpret patient needs  Provide patient/public education related to the medical assisting profession 3. Intellectual ability and emotional stability to:  Exercise independent judgment to properly care for patients  Accurately identify, calculate dosage and medications  Work calmly and efficiently in stressful situations  Maintain calmness during an emergency situation  Complete program requirements 4. Environmental requirements  Wearing gowns, caps, masks, gloves, and eye protection  Provide proof of recent immunizations against infectious diseases such as measles, mumps and rubella  Receive Hepatitis B vaccinations and or sign a waiver  Adhere to all policies of CCBC and of the externship facility Student Funding Sources: PELL GRANTS: The United States Government offers a Federal Student Aid program known as Pell Grants. Unlike a loan, a Pell Grant does not have to be repaid. Pell Grants are awarded only to undergraduate students who have not earned a bachelor’s or professional degree, and are need- based. Presently, Pell Grant Funding is only available for the following CCBC Occupational Skills programs: Computerized Office Careers, Computerized Bookkeeping & Accounting, Computer Automated Manufacturing, Medical Assistant and Surgical Technology. Pell Grant applications are accepted and reviewed 12 months a year, so you can apply at any time. You can either complete the application on-line at www.fafsa.ed.gov or ask a CCBC Intake Counselor for a copy of the FAFSA application. Please direct any questions on PELL funding to 410-780-6660. Incremental Payments: CCBC offers FACTS monthly payment plan to provide students with a more easily affordable way to pay for their training. FACTS is a tuition management plan that provides you with a low cost plan for budgeting tuition. It is no a loan program; therefore you will have no debt when you complete training. To qualify for the program a course or series of courses being registered for must be over $500.00. The only fee for budgeting payments through FACTS is a non-refundable fee of $25 for a six (6) month period. Please call 410-869-0296 for information or an application, or ask an Intake Counselor for a brochure. 11
  • Workforce Investment Act/Funding Stipends: For County Residents: The Baltimore County Office of Employment and Training (OET) provides an array of services for job seekers including career counseling, job placement assistance, resume development, short-term training, veterans services, job search seminars and more. If you are presently unemployed, you are eligible for a variety of services, which may include a training stipend to learn new occupational skills prior to re-entering the workforce. For City Residents: The Baltimore City Office of Employment and Development manages a network of One Stop Career Centers around the city. City residents can access an array of services in these four One Stop Centers including GED classes, short-term training in their digital learning lab, resume development assistance, career counseling, job placement assistance and much more. If you are presently unemployed, you are eligible for a variety of services, which may include a training stipend to learn new occupational skills prior to re-entering the workforce. Baltimore County Office of Employment and Training Catonsville 431 Eastern Blvd 27 Mellor Ave 410-918-4293 410-887-0940 Re-employment Assistance Center – Towson Baltimore Works (21201) 901 Dulaney Valley Rd Suite 100 1100 N. Eutaw St Room 101 410-887-4400 410-767-2148 Eastside Career Center (21205) South West Career Center (21223) 3001 E Madison St 201 S Arlington Ave 410-396-9030 410-396-3670 North West Career Center (21215) North East Career Center 2401 Liberty Heights Ave 100 W 23rd St Mondawmin Mall Suite 302 410-396-6580 410-523-1060 Workforce Reception Center Career Center Network 100 W 23rd St 410-396-3009 410-396-6214 Multi-Service Center Eastpoint Workforce Development Cen 7500 Ritchie Hwy Suite 307 7930 Eastern Blvd 410-412-7000 410-288-9050 Towson Workforce Development Center Westminster Workforce Center 901 Dulaney Valley Rd, Suite 100 125 Airport Dr, Suite 10 410-887-4400 410-848-9691 Columbia Workforce Center Bel Air Workforce Center, 2nd Floor 7060 Oakland Mills Rd 2 South Bond St 410-312-5760 410-836-4603 12
  • Aberdeen Workforce Center, 3rd Floor Cecil County Workforce Center 34 N Philadelphia Blvd 1275 W Pulaski Hwy 410-272-5400 410-996-0550 Direct Payment: Some students are in a position to write a check to pay for their training, or can put the training program cost on a credit card. CCBC accepts both payment methods; please speak with a CCBC Intake Counselor to make arrangements. Students can pay for each course or for several at a time. Maryland Workforce Exchange – one stop career centers listed above. For more information log onto www.mwejobs.com Relationship to Credit Courses/Programs As students of the Community College of Baltimore County, Essex Campus, medical assistant students are bound by the general college policies found in the College Catalog. GENERAL INFORMATION College Academic Honesty Policy Academic honesty is expected of all students. Work submitted by students as their own must be their own, and materials taken from any other source must be clearly identified as such. Intentional falsification of data, plagiarism, “cribbing”, copying from others in class, obtaining advance information about exams, and other violations of academic honesty are not acceptable. Also refer to Students Rights and Responsibilities document available in the program office. The usual penalty for academic dishonesty is failure on the paper or exam failure in the course, as determined by the instructor. The instructor may recommend a more severe penalty, such as dismissal from a program or the college. In some cases, students are removed from the college. A student may appeal any action taken under the policy. Code of Academic Integrity For the college to make its maximum contribution as an institution of higher learning, the entire college community must uphold high standards of integrity, honesty, and ethical behavior. In seeking the truth, in learning to think critically, and in preparing for a life of constructive service, honesty is imperative. Each student has a responsibility to submit work that is uniquely his or her own, or to provide clear and complete acknowledgment of the use of work attributable to others. To these ends, the following actions are expected of students:  Complete all work without unauthorized assistance.  Follow the professor’s instructions when completing all class assignments.  Ask for clarification when instructions are not clear. 13
  •  Provide proper credit when quoting or paraphrasing.  Submit only one’s own work. Students who do not accept responsibility for the integrity of their own work will experience sanctions, including a written reprimand, failure of the assignment, failure of the course, and/or dismissal from the program. For repeat and extreme offenses, the College reserves the right to suspend or expel students. Suspension and expulsion are actions taken only by the chief student development officer on campus, or a designee. If a student wishes to appeal a charge of having violated the code of academic integrity, the appeal must be filed within ten (10) days of receiving notice of the offense. The appeal will be handled according to the procedures established for other academic appeals. Approved by L/AAC on 2/20/02 For more information please log onto http://www.ccbcmd.edu/ccbc/academic_integrity.html Workforce Development Academic Review Board (ARB) Process and Procedure The Community College of Baltimore County WORKFORCE DEVELOPMENT Important Information Regarding the School of Health Professions (SHP) Academic Review Board (To be given to the student requesting a review by the SHP Academic Review Board) 1. The Student Academic Review Board CANNOT reverse academic or administrative decisions of program faculty, e.g. if a student has been dismissed from the program for failing a course, the Student Academic Review Board cannot reinstate the student; the Board will only consider whether or not the program’s policy for academic failure and/or program dismissal was applied in a fair and equitable manner. 2. A review must be initiated BEFORE THE END of the semester in which the student is contesting the academic or administrative action. The Board will not consider reviews initiated after the end of the semester in question. January course reviews may be moved into the spring semester depending upon availability of committee members. Reviews initiated between June 15 and August 15 may not be heard by the Board according to the published schedule depending upon the availability of faculty and students who serve as committee members. 3. The student must FACTUALLY document why he/she thinks that a program policy has not been applied fairly or that he/she has been treated differently than other students in the program. Please note that statements such as “I know other students have received special consideration” and so forth will not meet this requirement. Only documentation that can be verified by the SHP Academic Review Board will be considered. 14
  • 4. If there are any questions about the School of Health Professions Academic Review Board, please contact the current chair of the committee: _____________________________________________________ Name _____________________________________________________ Office _____________________________________________________ Phone Number Email Address 15
  • The Community College of Baltimore County WORKFORCE DEVELOPMENT Student Academic Review Board Conference Form Student Name: _______________________________________________ Student identification number: ______ - ______ - ______ Faculty Member(s) Involved: ______________________________________________ Date/time of conference: _______________________________________ Explanation of decision: Program Director: _______________________________________________________ Date/time of conference: _______________________________________ Explanation of decision: Program Administrator (Where Appropriate) __________________________________________________________ Date/time of conference: _______________________________________ Explanation of decision: For more information regarding academic suspension/appeals process, direct inquiries to the Director of Workforce Development; Health Professions. Emergency Closing of College 16
  • In case of emergency closing of the college, announcements will be made over the major radio stations (both AM and FM) and television stations. Most FM stations in the Baltimore- Washington Metropolitan area also broadcast school closings. Please note, weather delays must state CCBC specifically. If Baltimore County schools close, do not assume that CCBC is closed unless CCBC is specifically listed on the alerts. CCBC and Baltimore County public schools are complete different entities when it comes to school closings. School closings are specific to CCBC and advertised as such. Students who miss class due to confusion with closings are given an unexcused absence. Students can also check CCBC’s website at www.ccbcmd.edu for updates on closings. When weather conditions are such that one might expect the college to be closed, remain at home and listen to the stations for announcements which are SPECIFIC to CCBC. These announcements should be made no later than 7 a.m. Individual campus closers/delays are announced specifically. Local numbers to call about weather or any other delays per campus:  Catonsville: 410-455-4567  Dundalk: 410-282-6700  Essex: 410-780-6711 If a medical assistant student is enrolled in the externship(whether medical assistant or venipuncture clinicals), the student should follow the facility’s protocol on closings and late openings. If CCBC is closed, students are still to report to their clinical site unless the clinical site is closed as well and or the student’s personal safety is at risk and clinical site has been notified. Professional & Personal Ethics: Professional behavior is expected of all allied health students, both in the classroom and externship setting. Students as well as faculty and staff members have the right to be treated with respect at all times. Abusive actions or verbalizations toward faculty, staff, or clinical preceptors will not be tolerated and may be grounds for dismissal from the allied health program. Patient Rights: Every person has a right to privacy in all aspects of life, which only that person can give permission to violate. Members of helping professions must respect the confidentiality of all information which is procured in the process of treating the patient, psychological, physiological, social, and institutional information. Information regarding patients can be shared only with pertinent staff, faculty, and fellow students. Names of patients may NEVER be revealed to students, family, friends, or general public. Pictures and/or tape recordings of patients may never be taken or used without the informed consent of the patient following the prescribed legal proceedings within that institution. All heath care regulations, including Health Insurance Portability and Accountability Act (HIPAA) of 1996, Public Law 104-191, must be strictly adhered to in the clinical setting. Respect for the Individual: Individuals in the helping professions must have respect for the integrity and dignity of the individual in all areas. 17
  • 1. Patients must always be treated with dignity and respect for their needs, sensitivities, and safety. 2. Students must be sensitive to the feelings and needs of the patient regarding modesty, propriety, and privacy 3. Students must use tact and discretion in discussing patients. 4. Students will endeavor to be aware of their prejudices and take steps to prevent acting upon them in their relations with patients, staff, family, and visitors. Professional and Academic Honesty Honesty is expected and will be required of all students in Allied Health programs who are also bound by the “Ethical Code of Behavior for Allied Health Students” (see page 14). Dishonesty is viewed as a serious offense because it diminishes the quality of scholarship and misrepresents professional knowledge and integrity. Established college policies will be employed to deal with any students found guilty of dishonesty. Student Appeals of an Academic Action A medical assistant student who has a grievance with an academic action must attempt to resolve the problem with the instructor involved. If the problem cannot be resolved, the instructor and student consult with the program coordinator. If the program coordinator is unable to resolve the problem, the next step would be to meet with the director of health. There are additional steps if needed but students must start at the lowest level first, i.e. meet with the instructor, then with the coordinator of the program, director of the program, etc. ATTENDANCE Students are expected to be present at all class sessions. If a student misses 10% of total class time, that student will be placed on probation. Once a student has been absent for 20% of the total class time, the student will be removed from the class with NO REFUND. Maryland state law requires at least 80% attendance by students. We all on occasion have times when we are ill or have a problem preventing us from attending class. You need not provide an explanation or reason for your absence, since in terms of your learning; an absence is an absence regardless of the circumstances. If absent from class, it is YOUR responsibility to find out what you missed. Being absent does NOT exclude you from any subject matter that was discussed or assignment due in class. All assignments or class activities must be done at the assigned time to receive credit. If a class is missed, the student may automatically be withdrawn from the class. Please see each course syllabus for policy on make up quizzes/tests if class is missed. If quiz/test is not made up within reasonable time (usually 24 hours) a zero will be given. MEDICAL ASSISTANT PROGRAM POLICIES Cardiopulmonary Resuscitation – CPR It is required that all students take a CPR certification course. Courses are offered through American Heart Association (Health Care Provider) or The American Red Cross (Basic Life Support). Courses are also held on campus. CPR schedules can be found in the Continuing Education Schedule of courses catalogue. Provide proof of training to the coordinator of the 18
  • medical assistant program. Externship/Employment/Education Although employment is often a necessity, it is the student’s responsibility to assure that work does not conflict with classroom or externship performance. A student will not be excused from class/lab/externship to meet work obligations. If a student’s externship site is also their place of employment, the program coordinator will assure that the student role is clearly differentiated from the employee role. Clinical arrangements outside work can and will be arranged. Every student must meet with the program coordinator for a pre-placement interview prior to clinical start. Some clinical sites require an additional student interview at the site before clinical rotation can begin. Student must register and pay for clinicals. Upon payment/registration, contact the program coordinator for follow-up and placement. Failure and Withdrawal Students must pass all core courses before progressing to the clinical externship. If a student fails a course, the course must be retaken and successfully completed in its entirety or the student will be disqualified from the program. If failure/withdrawal from the program becomes necessary for any reason, students are requested to write a letter of resignation to the director. A terminal conference may be held to identify issues and facilitate dialogue. Failure in a course may occur for any of the following reasons:  Failure to score at least 70% in theory and pass the skills.  Absence from externship site without preceptor and clinical coordinator notification.  Leaving the externship area without permission from the preceptor/liaison.  Unethical conduct as outlined under “Ethical Code of Behavior for Allied Health Students”.  Behavior considered unprofessional or abusive to faculty, staff, patients, or other students.  Behavior that compromises or interferes with the delivery of safe patient care in the clinical setting.  Cheating in any form, including falsifying reports on county of residence.  Possession, use, or appearance of having used, alcohol and/or illegal substances.  Possession or use of a weapon on college property or in the clinical area.  Failure to pay financial obligations to the college within a reasonable period of time.  Abusive and or foul language  Habitual tardiness (late arrivals, leaving without permission, etc)  Improper dress attire. Scrubs must be serviceable, as well as neat and clean.  No call/No show results in immediate removal and failure of externship.  Childcare issues must be addressed prior to externship beginning. The student involved will be personally counseled by the instructor and informed of the reason for failure. This counseling will be documented, signed by student, faculty member, and director and placed in the student’s file. Health Students are responsible for their own health insurance. Neither CCBC nor the clinical sites are responsible for illness or injury incurred during class, lab, or externship site. Externship site health requirements supersede those of the program. It is required that each student have health insurance and on file. Short-term health insurance is available from the Office of Student Life on each campus and at the program coordinator’s office. Medical insurance is mandatory for the Venipuncture course as well as the medical assistant and venipuncture externships. If a student has questions about a temporary physical condition (for example - a cold, a rash, or cut), the student should report to the externship site liaison and/or nurse 19
  • manager/coordinator of the medical assistant program. Pre-Requisites for the Medical Assisting Program • High School Diploma/GED/College Transcript Proof is required prior to registration into intermediate courses and Venipuncture and Specimen Collection. • Immunizations & Physicians Medical Examination Report (PMER) Immunization documentation and a Physician Medical Exam Report (see page 29), must be submitted prior to registration for venipuncture and specimen collection and externships. Good health is required for students and, upon request; students may need to submit a health examination signed by a qualified health care provider. Required immunizations are as follows: PPD or Chest X-ray TB skin test - 12 months or chest x-ray - 2 years. Poliomyelitis current Rubella & Rubeola (measles) vaccine or titer Varicella disease by history or titer Tetanus current (within past 10 years) Hepatitis B current vaccinations (3 ) and or a signed waiver For tests, that have been conducted, students are responsible for ensuring their test results and all paperwork is sent to the program coordinator for safe-keeping in each students’ file. Each student should always keep a copy of such tests for their records as well. CCBC only keeps a copy of student’s tests on file for record keeping, not for personal record keeping.  Signed acknowledgement that you have read and understand the medical assistant program standards and handbook.  Signed information release form. This signed form allows representatives of CCBC to speak with and or on your behalf to third-party funders and family.  Student medical insurance on file  All medical documentation and waivers signed and on file. EXTERNSHIP POLICIES Externship Facilities The CCBC medical assistant program cooperates with many area health care facilities in providing clinical and administrative experiences for students in the Baltimore Metropolitan area. All students should be prepared to attend externship sites. Site location will be discussed with student upon externship registration. Transportation to the externship sites is the responsibility of the student. Externship sites are arranged subject to the availability of faculty, preceptors, and space at the site. Additional sites may be added to the CCBC current site list at the discretion of the clinical coordinator and program coordinator. Students who are entering the externship/clinical rotations should focus clearly on the externship/clinical setting before them. It is not recommended that any student continue to take 20
  • classes while they are completing their clinical rotation. The following four reasons are the only approved reasons for students to be excused from externships:  Medical reasons (must have a physician note)  Religious observance  Legal documentation  Other severe conditions outside the students control (that must be approved prior by the Program Coordinator)  Prior to externship beginning, each student MUST meet with program coordinator to discuss rules/regulations of site, location of site, dates & times of rotation, as well as, some sites require pre-placement interviews with site preceptor prior to student beginning externship. Attendance: Attendance is mandatory for all externship sessions (160 hours for medical assistant and 80 hours for venipuncture – 240 hours for combined medical assistant/venipuncture clinicals). In the event of an absence, the student is responsible for notifying the medical assistant program coordinator AND the liaison at the facility for arranging a make up. This should be done prior to scheduled start time. Negligence to notify the medical assistant series coordinator and the facility liaison may result in failure of the externship. Excused absences must be made up. More than two absences during the externship may result in failure. Make-up days are subject to the availability of site manager, and medical assistant coordinator. Students must pay and register for clinicals. Pre- placement interview is mandatory with program coordinator and with some clinical sites. Absences are excused in four circumstances:  Illness of student or dependent (documentation required from physician)  Death in the immediate family  Court order (documentation required)  Recognized religious holiday. Written documentation of the reason for absence is required. Parents need to arrange appropriate childcare plans so they do not miss time from their externships due to related issues. Dress Code: Each clinical site may have a different code. You may follow the site dress code. If you are not sure, the CCBC dress code requires:  The program clinical coordinator will inform students of each clinical site dress code, appearance standards and expectations before externship is to begin. Dress cods of clinical sites must be adhered to.  Scrubs (clean and non-wrinkled) any color, and or print; with lab coat in certain locations o Students who are completing clinicals at Patient First locations are required the following dress code:  White scrub pants along with any color Polo style shirt OR  Navy blue scrub pants with a white Polo style shirt  White, rubber soled shoes, clean at all times. Nursing clogs are acceptable. 21
  •  Hair clean, pulled back out of face.  Fingernails, short, ¼” off finger, clear or light colored polish OK.  A wedding band may be worn, but no rings, bracelets, necklaces, or dangle earrings.  Other body jewelry (body piercings) is not allowed at clinical sites – spacers may be used to keep holes for piercing open.  Tattoos must not be visible while in scrubs at clinical sites.  Venipuncture clinical sites mandate that each student have a laboratory coat. Gum chewing, jewelry and extended fingernails may compromise the safety of the patient and/or student and therefore are unacceptable. Beards and moustaches must be neatly trimmed. Externship facility’s policy supersedes any dress code policies listed above. Externship Grading Criteria: A satisfactory/unsatisfactory criterion is utilized for the externship component. In order to satisfactorily complete the externship, successful performance of specific skills must be achieved and authorized by site preceptor. Criteria include but are not limited to: 1. Adequate preparation for assignment 2. Safe implementation of all medical assistant procedures in accordance with agency policies, and established principles of medical assisting. 3. Respect of the client’s rights in regard to their dignity and human worth. 4. Demonstration of professional behavior in all aspects of care which includes attendance, punctuality, appearance, confidentiality and a caring attitude toward significant others and members of the health care team. A complete list of skills may be found in the administrative and clinical evaluation form. Site preceptor and CCBC medical assistant coordinator evaluate specific skills; and student is evaluated as follows: S = Satisfactory U = Unsatisfactory O = Observed Students who receive an “unsatisfactory” will be notified by the clinical program coordinator before the next clinical day and asked to acknowledge an anecdotal note of the incident with his/her signature. After receiving two “unsatisfactory” in any one skill, the student will be responsible for arranging a meeting with program coordinator within one week. The student may not return to the externship area until the meeting has taken place. A remediation plan will be developed and signed by all parties. Any three “unsatisfactory” in any one behavior will result in failure of the course. Some sites do not allow medical assistant’s to perform certain skills, such as venipuncture, or injections. In this case (and with some other skills), a student will be able to “observe” the skill as opposed to performing the skill. The following list is some skills (both administrative and clinical) that will be covered during the medical assistant clinical externship: • Incoming/outgoing phone calls Preparing and assisting with minor surgical procedures • Appointment scheduling Obtaining and processing specimens • Medical records management Billing/coding • Obtaining vital signs/measurements Assisting with physical examinations Student Externship Evaluation: 22
  • The student will be evaluated weekly as described above. Students will have access to these evaluations for their review. The medical assistant program coordinator will compile a written final externship evaluation. The final evaluation is based on all skill evaluations received during the externship. Student will receive a satisfactory or unsatisfactory evaluation. Incident Reports When a student is involved in an error or a mishap in the classroom, lab or externship site, the incident is to be immediately reported to the instructor or externship preceptor who will then guide the student to follow protocol filing an incident report. A copy of the incident report must also be submitted to the medical assistant coordinator, health occupations coordinator and the director of health. If a student is injured while in the classroom, lab or externship site, the student should immediately report the injury to the instructor or preceptor who will follow the protocol for the appropriate care. The agencies have no responsibility for caring for students who become ill while in the clinical area. Students must have medical insurance on file with the program coordinator prior to start of externship. In the event of an incident, students must rely on their personal medical insurance. Patient Safety The site manager or medical assistant coordinator has an obligation to send the student home if a condition exists which compromises patient safety, such conditions are: fatigue, substance abuse, physical illness, or emotional instability any of which could compromise the safety and or the delivery of safety of the patient. The student must have a conference with the medical assistant coordinator prior to being allowed to return to the externship site. Medical conditions must have authorization from a licensed physician for the student to return to externship site. Course Descriptions MODULE I INTRODUCTION TO HEALTH (36 hours): This introductory course will discuss employment opportunities available in health occupations. The importance of following Medical Law and Ethics guidelines will be presented. Learn what Universal Precautions and Standard Precautions are and how to follow these standards to provide safety to the patient and yourself. Textbook: Comprehensive Medical Assisting 3rd edition, Lindh, Pooler, Tamparo & Cerrato, Delmar Publishers INTRODUCTION TO HEATLH CARE SYSTEMS (15 Hours): This course is designed to assist students in evaluating our current health care system from the view of a health care provider and of a patient. Students will examine our current health care system, the effect managed care has on the quality of health care provided, and the different types of health insurance available to Americans. They will also study the different types of health care providers and explain their roles in the health care delivery system. Students will examine the regulations/laws that influence health care delivery and review ethical standards set by health care associations. MEDICAL TERMINOLOGY FOR HEALTH OCCUPATIONS (30 hours): This course meets 23
  • the needs of people who work in a variety of health care settings and is recommended for persons interested in occupations such as: nursing assistants, medical secretaries, transcriptionists, health unit/ward clerks, medical assistants, pharmacy technicians, insurance billing and legal clerks, and accounting and finance personnel. Correct pronunciation and spelling, as well as meaning of medical terms is presented. All body systems are covered. Textbook: Medical Terminology 4th edition, Fran Fulton, Addison / Wesley ANATOMY & PHYSIOLOGY FOR HEALTH OCCUPATIONS (30 hours): A presentation of the macro/micro anatomy and physiology of the human body. An overview of the different body systems and many of the abnormalities that effect each system will be discussed. Textbook: Body Structures & Functions, 10th edition, Scott & Fong, Delmar Publishers BASIC MATH SKILLS FOR HEALTH CARE WORKERS (10 Hours): This course is designed to prepare students for the math they will be required to perform in other allied health courses and in the health field. The math skills they will review in this class include the addition, subtraction, multiplication and division of fractions and decimals, converting fractions to decimals and decimals to fractions and using the metric system for measurement. Students will also learn how to set up basic algebraic equations to solve health care problems (e.g. dosages of medications). MODULE II TRENDS IN HEALTH AND DISEASE (30 Hours): This course is designed to provide an in- depth examination of the causes of death among different populations. Students will examine communicable diseases, their transmission, prevention and treatment. They will examine the leading causes of death in the general populations, children, adolescents, and the geriatric populations with special attention to the difference among racial groups and males/females. Causes and risk factors, signs and symptoms, treatments and prevention strategies for each disease or cause of death will be examined. Students will also evaluate the effect culture has on people’s perspectives on disease, death and wellness. MEDICAL FRONT DESK RECEPTIONIST (18 Hours): This course is designed to introduce the students to the services provided by the receptionist in a medical setting. Prepare for the role of medical office receptionist and learn communication skills and how to follow doctor directives. Cover customer service, scheduling, insurance, legal and ethical issues and interviewing skills. Handouts are provided in class. INTRODUCTION TO MEDICAL BILLING (18 Hours): This course is designed to provide students with a basic understanding of billing procedures used in medical settings. Gain a fundamental knowledge of medical insurance billing, claims processing, major insurance carriers, managed care, accounts receivable management, and more. Students will also be made aware of general coding information that is required to operate in the medical setting. Handouts are provided in class. BASIC PATIENT INTAKE (72 hours): This class provides the entry level medical assistant the understanding and skills required to: process, assess, document and provide follow-up to medical office patients. The skills to be presented include; telephone techniques, entering appropriate data into the computer system, obtaining and documenting vital signs. Utilizing all necessary Universal and Standard Precautions and proper patient instruction for at home follow-up care. This course includes Basic EKG. Textbook: Comprehensive Medical Assisting 3rd edition,, Lindh, Pooler, Tamparo & Cerrato, Delmar Publishers. Basic Dysrhythmias for the Basic EKG portion. PROFESSIONAL PREPARATION IN HEALTH CARE (5 Hours): This course is designed to 24
  • make students more marketable in the health care field. Students will examine the availability of heath care careers in the Baltimore-Washington area. They will also learn how to develop resumes, compose letters to employers and prepare for job interviews. MODULE III FIRST AID AND CPR (8 Hours): These courses provide the students with the appropriate skills for a health care provider. Students in the First Aid class will learn how to do a primary and secondary assessment and provide first aid for a series of injuries which may include – burns, bleeding, sprains, strains, fracture, and heat and cold exposure injuries. Students in the CPR class will also learn one and two person adult, infant and child CPR and rescue breathing. Choking techniques are also covered in these courses. Students receive a card from the instructor stating that they have successfully completed the courses and demonstrate skills at a proficient level. PHARMACOLOGY (21 hours): An introduction to commonly prescribed medications, their classifications and schedules, and common adverse reactions. The legal and ethical boundaries involving drugs will be addressed. Learn how and why medications work on the different ages and sexes. Proper handling and storage of medications will be presented. Textbook: Essentials of Pharmacology for Health Occupations 4th edition, Ruth Woodrow, Delmar Publishers VENIPUNCTURE & SPECIMEN COLLECTION (60 hours): Learn to collect blood and body fluid specimens (ex: throat cultures, urinalysis, stool cultures) and prepare samples for testing in a lab. An overview of the anatomy and physiology of the various systems that require specimen collection. Processing and handling of specimens and laboratory operations will be presented. The student will also learn how to perform many of the initial testing procedures on these specimens. Actual practice of these skills will take place during class. The proper documentation of each of these skills will be emphasized. Correct usage of Universal and Standard Precautions will be presented and stressed. Textbook: Phlebotomy Essentials 3rd edition, McCall & Tankersley, Lippincott Publishers Registrations will only be accepted when required documentation is submitted and approved. An information packet for the Venipuncture course is necessary to complete all paperwork. Proof of personal medical insurance is mandatory for this course. Students should attend an OPEN HOUSE prior to registration. HIPAA and OTHER HEALTH CARE REGULATIONS (5 Hours): This course is designed to review new laws and regulations that affect the health care field. Students will learn about HIPAA (Health Insurance Portability and Information Act), ADA (American’s with Disabilities Act), Universal Precautions, and OSHA (Occupational Safety and Health Administration) and MOSHA (Maryland OSHA), standards. Students will examine how each law or regulation influences the health care provider, the patient and the quality of health care provided. MODULE IV MEDICATION ADMINISTRATION (21 hours): A continuation of Pharmacology for the medical assisting student. Proper handling and storage of medications will be presented. The accurate documentation and administration of medications will be presented. Actual practice of these skills will take place during class. Correct usage of Universal and Standard Precautions will be presented and stressed. Textbook: Essentials of Pharmacology for Health Occupations, 3rd edition, Ruth Woodrow, Delmar Publishers. Prerequisites: Successful completion of Pharmacology INTERMEDIATE PATIENT INTAKE (72 hours): This class combines the knowledge obtained 25
  • in Basic Patient Intake with Anatomy and Physiology to enable the medical assistant student to perform/assist physician with more advanced “back office” skills. Skills include: recognizing different diseases and disorders and their appropriate treatments, learning how to assist the physician with a physical exam and minor surgical procedures, and demonstrate appropriate techniques used to care for after surgery care, wounds and injuries, appropriate practice of Universal and Standard Precautions, perform an electrocardiogram and recognize any gross abnormalities, handling of office equipment and complete documentation of all of these skills. The student will also develop skills needed to inventory and maintain supplies for the “back office”. Textbook: Comprehensive Medical Assisting 3rd edition, Lindh, Pooler, Tamparo & Cerrato, Delmar Publishers, 3rd Edition Prerequisites: Successful completion of Basic Patient Intake MEDICAL ASSISTANT EXAM REVIEW (16 Hours): This course is a summary of all courses presented in the Medial Assistant Series. It is designed to assist students in preparation for the National HealthCareer Association’s (NHA) Medical Assistant Examination. The course is a review of the entire Medical Assistant Series and focuses on preparing students for their national certification exam. Clinicals EXTERNSHIP FOR THE MEDICAL ASSISTANT (160 hours): This 160-hour medical office experience and clinical experience will allow the medical assistant student to apply skills obtained in the classroom in a medical office. The student will be able to demonstrate the knowledge collected throughout the medical assisting series. There will be demonstration of non-invasive skills and observation of invasive skills. Time will be spent at the front desk as well as in the clinical area. Upon successful completion of the Medical Assistant Series each student will be placed at a physician practice. The start date for each clinical placement will be arranged/determined with each student. Students must register for ABC Clinicals at the same time. Prerequisites: Successful completion of all medical assisting courses. All medical documentation and proof of medical insurance must be on file prior to externship beginning. Students must meet with the program coordinator prior to clinical externship start date EXTERNSHIP FOR VENIPUNCTURE (80 Hours): This course is designed to supplement the training provided in the Venipuncture and Specimen Collection Techniques Training. Participants must successfully complete the Venipuncture training. Students will gain practical experience working in 80 clinical hours. The start date, time and appropriate site for this clinical placement is arranged with each student through the Coordinator of Health and Allied Health. Prerequisites: Successful completion of the Venipuncture & Specimen Collection Course. All medical documentation and proof of medical insurance must be on file prior to externship beginning. Students must meet with the program coordinator prior to clinical externship start date. MEDICAL ASSISTANT/VENIPUNCTURE COMBINED EXTERNSHIP (240 Hours): Ideally students are placed at one clinical setting that will allow them to address all of the skills listed above. However, clinical settings do dictate whether or not students may complete both clinicals at the same location. At times students will complete their Medical Assistant and Venipuncture clinicals at different locations. Students must register for MA B & C modules along with Venipuncture clinical at the same time. Prerequisites: Successful completion of the Venipuncture & Specimen Collection Course. All medical documentation and proof of medical insurance must be on file prior to externship beginning. Students must meet with the program coordinator prior to clinical externship start date 26
  • Disclaimer Course and class schedule information listed in this publication is subject to change. CCBC regrets any discrepancies or typographical errors. This publication is not to be regarded as in irrevocable contract between the student and the college. Criminal Background Check Guidelines All students in nursing and allied health programs are required to obtain a criminal background check prior to participating in clinical placement. This is a cost incurred by the student. In the chart on the back of this information sheet, you will find timelines for each program stating when criminal background checks MUST occur for you to be considered for a clinical placement. The results of your clinical placement are shared only with a designated person at the clinical site. Based on the guidelines of the site, you may not be accepted into a clinical rotation. Each student should make an informed decision about whether to participate in an allied health program that requires the clinical background check. There are NO refunds for coursework if your clinical site denies your participation or if you do not meet the deadline for completing the criminal background check. Commonly Asked questions… 1. Why am I required to get a background check? Our clinical sites have begun to require this of all students and clinical personnel from the college. This is already a common practice in many other colleges. 2. Why is the student required to pay? This allows the information to stay private between you and the clinical site. Since the college does not pay for the check, we do not have access to the record. 3. Who sees the background check? Each clinical site assigns someone to view the background checks that are sent to them. 4. How will the clinical sites decide? Each clinical site already has established guidelines of what is acceptable in a criminal history. The clinical site may use the same guidelines they use if you were applying for a job with them. Different clinical site(s) could have different 27
  • guidelines. 5. What happens if my background check comes back with negative results? PreCheck (the company conducting the background checks) sends a certified letter to the you containing what is found and the actions the you can take in addition to the clinical site(s) initially declining your placement. For more information, visit www.precheck.com INSTRUCTIONS FOR OBTAINING YOUR BACKGROUND CHECK FOR CLINICAL EDUCATION PROGRAM The Community College of Baltimore County The hospitals associated with our clinical education program require background checks on incoming students to insure the safety of the patients treated by students in the program. You will be required to order your background check in sufficient time for it to be reviewed by the hospital prior to starting your clinical rotation. A background check typically takes 3 normal business days to complete. The background checks are conducted by PreCheck, Inc., a firm specializing in background checks for healthcare workers. Your order must be placed online through StudentCheck. Go to www.PreCheck.com and click on the StudentCheck link and then click the Student button. Complete all required fields and hit Continue to enter your payment information. The payment of $48.50 (plus state tax for students living in Texas) can be made securely online with a credit or debit card. You can also pay by money order, but that will delay processing your background check until the money order is received by mail at the PreCheck office. For your records, you will be provided a receipt and confirmation page of your background check order placed through PreCheck, Inc. PreCheck will not use your information for any other purposes other than a background check. Your credit will not be investigated, and your name will not be given out to any businesses. 28
  • If you need assistance, please contact PreCheck at StudentCheck@PreCheck.com. FREQUENTLY ASKED QUESTIONS: • How long does the report take to complete? Most reports are completed within 3 business weekdays. • Do I get a copy of the report? No. Only the hospitals or school in the program have access to the reports. However, you can order a copy of your report for an additional fee at the time you place your order. • Does PreCheck need every street address where I have lived over the past 7 years? No. Just the city and state. • I have been advised that I am being denied entry into the program because of information on my report and that I should contact PreCheck. Where should I call? Call PreCheck’s Adverse Action hotline at 800-203-1654. Adverse Action is the procedure established by the Fair Credit Reporting Act that allows you to see the report and to dispute anything reported. • I have a criminal record. What should I do? Disclose the crime on your application. Background Check Guidelines Program When background check Contact/Progra Phone must be completed m Assistant Number Anesthesia First three weeks of Kim Kidd 410-780-6887 Technician Module I Cardiovascular First three weeks of Danielle Fleming 410-780-6866 Technician Cardiovascular Patho- Physiology Central Sterile First two weeks of Kim Kidd 410-780-6887 Technician Classroom course (AHL045) CAN – Nursing First three weeks of class 410-780-6389 Assistant AHL 639 COLT/CA First two weeks of COLT Danielle Fleming 410-780-6866 Clinical Assistant class Dental Assistant First two weeks of Chair Danielle Fleming 410-780-6866 side Techniques Medical Assistant First two weeks of Danielle Fleming 410-780-6866 Intermediate Patient Intake Medicine Aide First three weeks of AHE 410-780-6389 467 Nurse Refresher First three weeks of Nur 410-780-6389 005 Nurse Support First three weeks of class 410-780-6389 Technician AHE 871 ** Ophthalmic First two weeks of Danielle Fleming 410-780-6866 Assistant Ophthalmic Assist. I Pharmacy First three weeks of Kim Kidd 410-780-6887 Technician Pharmacy Technician 29
  • class* Surgical First three weeks of Kim Kidd 410-780-6887 Technician Module I Venipuncture First three weeks of class Danielle Fleming 410-780-6866 Vet Assistant First two weeks of Vet. Danielle Fleming 410-780-6866 Asst II *Pending requirement from State Pharmacy Board. This will be discussed at first class. ** If your CNA background check is less than one year old and you obtained it through PreCheck you may not need to repeat the background check. Check with the designated contact person. Revised 1/2007 NATIONAL HEALTHCAREER ASSOCIATION NHA is the Largest Allied Healthcare Certification Agency in the U.S.A. With Over 150,000 Certified and 950 Certification Testing Sites! Upon completion of the medical assistant program and or the venipuncture program (including successful completion of clinical externships), contact the coordinator of health to receive and complete appropriate paperwork to register for NHA certification exams. Paperwork is also located in each lab area of each campus. Registration for the NHA exam for any course work needs to be completed at least two (2) weeks prior to each test date. Test dates occur near the end of each month. The tests are administered on the Essex and Hunt Valley campuses. Tests are also becoming available online. Once a student has paid and registered with the NHA, a self-study packet will be sent to the student focusing on the field of the exam in which they registered. Early registration ensures the packet will reach the student before the test date occurs. Contact the medical assistant coordinator for further information. NHA – National Headquarters National HealthCareer Association 7 Ridgedale Ave. Suite 203 Cedar Knolls, NJ 07927 1-800-499-9092 http://www.nhanow.com 30
  • Email: info@nhanow.com National Certifications also available for: Phlebotomy Technician EKG Technician Patient Care Technician Billing & Coding Medical Laboratory Assistant Disclaimer Course and class schedule information listed in this publication is subject to change. CCBC regrets any discrepancies or typographical errors. This publication is not to be regarded as in irrevocable contract between the student and the college. CCBC Catonsville-Dundalk-Essex The Community College of Baltimore County Division of Continuing Education & Economic Development Physician’s Medical Examination Report (To be completed by Physician) Patient’s Name: ______________________________________ Date: ___________________ The following is REQUIRED of Medical Assistant Series students at the Community College of Baltimore County. If for any reason, these requirements cannot be met, please explain fully with documentation. A physical examination of the above named student on ________________(date) has found the general health of the student to be ___________________________ and the student is able/unable to participate in a Medical Assistant Series Program. Vision: ______________ Hearing: _______________ Tuberculin Test (PPD) _______________ ______________ within 12 months) Date Results OR Chest X-Ray (within 12 months) _______________ (If tuberculin test is positive, Date ATTACH A COPY OF THE WRITTEN REPORT Tetanus _________________ Date Measles, Mumps, Rubella and Rubeola Vaccine _________________ OR Date Measles, Mumps, Rubella, and Rubeola Titre _________________ ATTACH A COPY OF THE LAB RESULTS Date Varicella: vaccine/history/titre _________________ Date Polio: vaccine/titre _________________ 31
  • Date Hepatitis B Vaccine 1. _______________ (RECOMMENDED) 2. _______________ (Provide dates vaccine was administered) 3. _______________ ______________________________________ ____________________________________ Physician’s Signature Physician’s name (printed) Address______________________________________________________________________ Telephone_____________________________________ CCBC Catonsville-Dundalk-Essex The Community College of Baltimore County Division of Continuing Education & Economic Development HEPATITIS B VACCINATION VERFICIATION/WAIVER NAME: ___________________________ Student ID Number: _____________________________ I understand that due to exposure to blood or other potentially infectious materials as a clinical student, I may be at risk of acquiring Hepatitis B virus (HBV) infection. I have read the fact sheet provided and understand the potentially life threatening nature of this disease. I have conferred with my physician or health practitioner before reaching the following decision. Please check the appropriate statement: _____ I have previously completed the Hepatitis B vaccination series or have proof of immunity. (Documentation submitted) _____ I am in the process of obtaining the series of vaccinations. (Documentation submitted) _____ I have decided not to receive Hepatitis B vaccination at this time and understand that by doing so I will be at risk of acquiring Hepatitis B, a serious disease. I accept full responsibility for the consequences of my decision. ______________________________________ ________________________ Student signature Date 32
  • ______________________________________ Student’s name written __________________________ __________ ________________________ Witness signature Date Witness name written CCBC Catonsville-Dundalk-Essex The Community College of Baltimore County Division of Continuing Education & Economic Development VENIPUNCTURE AND SPECIMEN COLLECTION COURSE POLICIS AND PROCEDURES I have been given the opportunity to read and discuss the Continuing Education policies regarding classroom/clinical attendance, grading, and tuition/fee refunds. I have no further questions about any of the policies and understand each of them cully. MEDICAL WAIVER I am fully aware and recognize that I will be totally responsible for my own health and safeguards in the classroom and laboratory areas of my assigned course. It has been strongly recommended that I carry my own health insurance for this course. I recognize that if I require emergency treatment for illness or injury due to needle punctures, lacerations, or contact with infectious diseases while carrying out my assignments I will be responsible for payment for any emergency treatment rendered and any and all costs that may result from injury and/or illness. I agree that to complete course requirements I shall perform blood draws on classmates and will permit blood draws to be obtained on me by classmates. No phlebotomy will be performed during any clinical observations. All infection control measures, including use of disposable supplies, will be strictly implemented throughout this course. REFUND POLICY To receive a FULL refund a student must notify the Continuing Education Registration Office (410-869-0296) three (3) days prior to the start of class. 33
  • ______________________________ ________________________________ Student’s Name (Printed) Student’s Signature ______________________________ _________________________________ Date Witness CCBC Catonsville-Dundalk-Essex The Community College of Baltimore County Division of Continuing Education & Economic Development I, (please print name)_______________________ consent to having venipuncture performed on my arms and finger sticks performed on my fingers by other students currently enrolled in the Venipuncture & Specimen Collection course at The Community College of Baltimore County. This will be under the supervision of the instructor and/or the assistant instructor. I understand these procedures are necessary to enhance the learning process. Student Signature _____________________________________ Date_____________ Student Written Name ___________________________________________________ Witness_______________________________________________________________ 34
  • CCBC Catonsville-Dundalk-Essex The Community College of Baltimore County Division of Continuing Education & Economic Development Clinical Externship Failure and or Withdrawal Understanding Students must pass all core courses before progressing to the clinical externship(s). If a student fails a course, the course must be retaken and successfully completed in its entirety or the student will be disqualified from the program. A termination conference may be held to identify issues and facilitate dialogue. Listed below are behaviors that can have a student terminated from the externship:  Absence from externship without preceptor or liaison and clinical coordinator notification and/or absences which are not made up.  Leaving the externship area without permission from the preceptor/liaison.  Unethical conduct as outlined under “Ethical Code of Behavior for Allied Health Students.”  Behavior considered unprofessional or abusive to faculty, staff, patients, or other students.  Behavior that compromises or interferes with the delivery of safe patient care in the clinical setting.  Cheating in any form, including falsifying reports of number of sticks accomplished, hours attended and or skills accomplished.  Possession, use, or appearance of having used, alcohol and/or illegal substances.  Possession or use of a weapon on college property or in the clinical area.  Failure to pay financial obligations to the college or program within a reasonable period of time.  Abusive language  Habitual tardiness (late arrivals, leaving without permission)  Improper dress attire. Scrubs must be serviceable, as well as neat and clean  No call / No show results in immediate removal and failure of externship.  Childcare issues must be addressed prior to externship beginning. The student involved will be personally counseled by the Coordinator of Clinicals and informed of the reason for failure. This counseling will be documented, signed by student, coordinator of allied health, and director then placed in the student’s file. By signing below I acknowledge my understanding of the above rules for the externship. Student Name __________________________ Student ID # ______________________ Student Signature _______________________ Date _____________________________ Coordinator Name _______________________________ Date ____________________ Coordinator Signature ____________________________ Director Name __________________________________ Date ____________________ 35
  • Director Signature _______________________________ CCBC Catonsville-Dundalk-Essex The Community College of Baltimore County Division of Continuing Education & Economic Development COUNSELING REPORT Date: ________________ Student’s Name: ______________________ Student’s ID #: ______________________ Course / Program: Medical Assistant / Venipuncture Clinicals Subject of Counseling: Medical Assistant / Venipuncture Clinicals and Paperwork Review and Completion Brief Description of Counseling: Student was counseled on expectations, rules, regulations and requirements to be completed before venipuncture clinicals begin. Student also reviewed, along with the Coordinator of Health and Allied Health, all completed paperwork: Clinical handbook, copy of High School diploma, current TB test (within one year) and Hepatitis B vaccination (started, completed, or waiver signed), all medical documentation and medical insurance on file. All documentation was reviewed with student and a letter was faxed to the clinical site requesting clinical site for dates and times. Action plan was also discusses and put into place for the student during their clinical rotation. Action Plan: The student is to complete the clinical rotation at the designated site ( ), times specified ( ) and following all rules and regulation of CCBC and the site itself. The student is to stay in contact with the Coordinator of Health throughout the clinical rotation and report any problems or suggestions along the path to completion. The Coordinator of Health and Allied Health will remain in contact with site supervisors, preceptors and students to include occasional site visits during the student’s clinical rotation. A clinical supervisor is also assigned to each clinical site and may visit with student during their rotation. Student Name (Written): _________________________ Date: __________________ Student Signature: ________________________________________________________ Faculty Name (Written): ______________________ Title: _______________________ Faculty Signature:___________________________________Date: _________________ Clinical Site Locations: _____ Franklin Square Hospital Center _____ Mercy Medical Center _____ VA Medical Center Baltimore _____ Harbor Hospital _____ Quest Diagnostics _____ Bayview Medical Center _____ Northwest Hospital _____ Union Memorial Hospital _____ Patient First (Perry Hall, Greenspring Station, Bel Air) _____ University Care (Ed Ave, Waxter Cetner, Howard Park) CCBC Catonsville-Dundalk-Essex 36
  • The Community College of Baltimore County Division of Continuing Education & Economic Development Medical Assistant Program Student Handbook (Policies and Procedures) On I received the medical assistant program student handbook. I understand the Date Community College of Baltimore County’s medical assistant program objectives and requirements. Program regulations regarding absences, tardiness, resignation and dismissal have been clearly addressed. I am aware of my personal responsibilities concerning tuition, transportation, and attendance. I understand that the practice of medical assisting involves personal risk and that I am responsible for any medical treatment that I may require while I am attending CCBC or externship facilities. I understand that I must successfully complete all courses in the series to register for the externship. Further, I understand a satisfactory clinical rating is necessary to graduate. ---------------------------------------------------------------------------------------------------------------------- I understand the Community College of Baltimore County medical assistant program objectives and requirements. Program regulations regarding absences, tardiness, resignation and dismissal have been addressed. I am aware of my personal responsibilities concerning tuition, transportation, and attendance. I understand that the practice of medical assisting involves personal risk and that I am responsible for any medical treatment that I may require while I am attending CCBC or externship facilities. I understand that I must successfully complete all courses in the series in order to progress to the externship. Further, I understand a satisfactory externship rating is necessary to graduate. Student Signature Printed Name of Student Date This form is to be completed by student and returned to the coordinator of the medical assistant program. 37