Enterprise 2.0 Workshop 14.-16.05.2007, Michigan, USA Images: Ron Dvir

Content Knowledge Management Basics IT-Infrastructur in a KM-Context 1.0 vs. 2.0 Web 2.0 Tools

Knowledge Management Basics

IT-Infrastructur in a KM-Context

1.0 vs. 2.0

Web 2.0 Tools

Knowledge Management Basics

What is Knowledge Management? David A. Garvin (in HBR on KM): „A learning organization is an organization skilled at creating, acquiring and transferring knowledge and at modifying its behavior to reflect new knowledge and insights.“ Canadian Institute of Knowledge Management: „Knowledge management is knowledge-enabling business management.“ Cogneon: „The goal of knowledge management is to transform an organization into a learning organization.“

David A. Garvin (in HBR on KM): „A learning organization is an organization skilled at creating, acquiring and transferring knowledge and at modifying its behavior to reflect new knowledge and insights.“

What is knowledge management? (2) A knowledge management system Is NOT an IT-System Should translate the organizations strategy into a knowledge strategy and individual knowledge goals Should enable a knowledge-oriented culture Should define explicit KM-roles and K-Processes Should be process-oriented Should be people-focussed Should integrate related disciplines like human resource management, quality management, process management, information management, training

A knowledge management system

Is NOT an IT-System

Should translate the organizations strategy into a knowledge strategy and individual knowledge goals

Should enable a knowledge-oriented culture

Should define explicit KM-roles and K-Processes

Should be process-oriented

Should be people-focussed

Should integrate related disciplines like human resource management, quality management, process management, information management, training

Knowledge Processes in a Learning Organization Learning Organization Knowledge Management Knowledge Work Knowledge Goals Knowledge Controlling Knowledge Identification Knowledge Akquisition Knowledge Development Knowledge Distribution Knowledge Usage Knowledge Retention Knowledge Enabling

COGNEON – Corporate Knowledge Management Framework Customers K Organization Core Processes Suppliers Customers Environment Management Processes Support Processes IT QM&KM HR FI Marketing P5 P1 P4 P6 P7 P3 P2 F U K F U K F U CIP PK PR CKM Framework v 2.4 © COGNEON 2006 Values Mission Sales Legal Elektrobit Group Society Nature Strategy Initiatives Vision

IT-Infrastructur in a KM-Context

Model of an organization (ISO-9000-compatible)

IT-Infrastructure 1.0 „monolithic systems“ IT-Infrastructure (1.0) IT-System 1 (e.g. file system) IT-System 2 (e.g. SAP) IT-System 3 (e.g. Intranet)

IT-Infrastructure 2.0 „small pieces loosley joined“ IT-Infrastructure (2.0) File system Blog Wiki Forum Social x-ing Web Desktop E-Mail Metadata Repository Search Other Mashups Other

1.0 vs. 2.0 Principles of Enterprise 2.0

1.0 vs. 2.0 Read/write/execute Read-only Small pieces loosly joined Monolithic systems Web Desktop Weblogs, Wikis CMS, E-Mail, Documents Taxonomy, Folksonomy Taxonomy Default: access Default: no access Collaboration Content User generated content Company generated content Share knowledge Own knowledge Trust and Autonomy Control Participation Command & deliver Process-oriented Funktion-oriented Social networks Organizational units Bidirectional Unidirectional Net Hierarchic 2.0 1.0

1.0 vs. 2.0 Social System Technical System Read/write/execute Read-only Small pieces loosly joined Monolithic systems Web Desktop Weblogs, Wikis CMS, E-Mail, Documents Taxonomy, Folksonomy Taxonomy Default: access Default: no access Collaboration Content User generated content Company generated content Share knowledge Own knowledge Trust and Autonomy Control Participation Command & deliver Process-oriented Funktion-oriented Social networks Organizational units Bidirectional Unidirectional Net Hierarchic 2.0 1.0

Web 2.0 Tools

Tool: Wiki Example: Wikipedia

Anatomy of a Wiki Structured Information Unstructured Information Edit Page, everyone can History of Changes Categories, Tagging Last Changes Other Languages Content type is encyclopedic

Tool: Weblog Example: e-konsult

Anatomy of a Weblog Weblog belongs to person Weblog has a focus Content is ordered in reverse chronology Categories, Tagging Blogroll, other Bloggers in the Blogosphere Comments, Feedback Channel Tags

Tool: Forum Example: Xing Forum Knowledge Management

Anatomy of a Forum Forum belongs to topic Content is ordered in reverse chronology Content type is Q&A

Tool: Social Bookmarking Example: del.icio.us

Anatomy of a Social Bookmarking Tool Content is ordered in reverse chronology Tagging, Folksonomy Content type is URLs Connection to people with same links Bookmark collection belongs to person

Tool: Social Networking Example: Xing

Anatomy of a Social Networking Tool Search for people

Anatomy of a Social Networking Tool Standardized Profiles „ Distance“ to that person Possibilities to contact that person

Tool: RSS, ATOM, Aggregation, Mashups Example: Netvibes, Weblin

Anatomy of RSS, ATOM, Aggregation, Mashups RSS-Feed RSS-Feed

Thank you! Cogneon GmbH Henkestr. 91 D-91052 Erlangen http://www.cogneon.de Mr. Simon Dückert [email_address] +49 9131 616 6666