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UX from 30,000ft (Lectures 21/22)
 

UX from 30,000ft (Lectures 21/22)

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Final year course on User Experience (COMP33512) Lecture 21 & 22 (given in Week 11) - http://ocw.cs.manchester.ac.uk/ux/materials/week11 ...

Final year course on User Experience (COMP33512) Lecture 21 & 22 (given in Week 11) - http://ocw.cs.manchester.ac.uk/ux/materials/week11

‘IRL’ – It’s OK taking about UX in the abstract - but what is it like in the real world. Here we’ll discuss the problems that you may face as a UX professional in real life scenarios.

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    UX from 30,000ft (Lectures 21/22) UX from 30,000ft (Lectures 21/22) Presentation Transcript

    • Preamble In Real Life Optimism Break! Revision Wrapping Up The User Experience from 30,000ft COMP33512 Week 11 – Lectures 21/22 Simon Harper University of Manchester Semester 2 – 2011/12 last update: May 2, 2012 The User Experience from 30,000ft 1 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping Up ocw. cs. manchester. ac. uk/ ux/ materials/ week11 The User Experience from 30,000ft Preamble 2 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpNotices Exam on 24th May 09:45-11:15 (Roscoe Bldg 1.010); Revision Questions to Me via Email; The User Experience from 30,000ft Preamble 3 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpUX Pop Quiz 1. What are qualitative methods and how do they differ from quantitative ones? 2. What are the key problems with laboratory based work? 3. What problems may exist when undertaking single method evaluation? 4. Why is co-operative evaluation different from other methods? 5. What tools are at the disposal of the ‘poor’ UXer? ...expanded on pg. 260. The User Experience from 30,000ft Preamble 4 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpIn Real Life As Penny tells us: Realistic; Practical; Pragmatic; and Sloppy! ...expanded in ‘In Real Life’ (pg. 285) The User Experience from 30,000ft In Real Life 5 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpCommissioning Constraints Constraints: Just–In–Time; Too–Little–Time; Non–Specialist; Inadequately Funded; Pre–Supposed Outcome; Implicit Overrun; Due Diligence; and UnConstrained Experiment! ...expanded in ‘Commissioning Constraints’ (pg. 289) The User Experience from 30,000ft In Real Life 6 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpInformation Requirements Requirements: Flavour Elicitation; Ideas Elicitation; Informal Elicitation; Formal Elicitation; Pre–Supposed Outcome; and Laboratory Elicitation. ...expanded in ‘Information Requirements’ (pg. 291) The User Experience from 30,000ft In Real Life 7 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpLimitations Limits: Time; Participants; Resources; and Skills. ...expanded in ‘Limitations’ (pg. 293) The User Experience from 30,000ft In Real Life 8 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpAvailable Skills UXer Skill Sets: Instrumentation; Data Collection; and Data Analysis. ...expanded in ‘Available Skills’ (pg. 296) The User Experience from 30,000ft In Real Life 9 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpOptimism We are Optimistic - we think we can create software that will help users / make their lives better / make us money (?-yuck!). We think we will bash every bug, satisfy every requirement, code elegant and beautiful code. This Optimism can be our downfall! ...expanded in ‘Optimism’ (pg. 299) The User Experience from 30,000ft Optimism 10 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpOptimism Brooks... Adding People; Second System Effect; Prediction Inaccuracy; Throwaway Project; and Changes Happen. ...expanded in ‘Optimism’ (pg. 299) The User Experience from 30,000ft Optimism 11 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpLet’s Have a Break! Back in 10 Minutes! Come see me now if you have Questions Regarding this Lecture! The User Experience from 30,000ft Break! 12 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpRevision The User Experience from 30,000ft Revision 13 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpTime to Revise Questions/Help to: simon.harper@manchester.ac.uk The User Experience from 30,000ft Wrapping Up 14 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpCan you Answer... 1. You are suffering from the ‘Too–Little–Time’ constraint and need to get a formative evaluation with 20 people (employees of the factory commissioning your new production line software) underway very quickly. At this stage you only need qualitative results – how would you go about getting this information in the fastest time possible, and why would you be cautious? 2. What are commissioning constraints? 3. What is real world work limited by? 4. Why is optimism often a bad mindset to have when it comes to planning UX work? 5. Describe the ‘Second System Effect’ ? ...expanded on pg. 305. The User Experience from 30,000ft Wrapping Up 15 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpTo Do for next week... 1. Do you understand the SAQs (pg. 305); and 2. Read your notes up to the end. The User Experience from 30,000ft Wrapping Up 16 / 17
    • Preamble In Real Life Optimism Break! Revision Wrapping UpAny Questions? Simon Harper 2.44 Kilburn Building 0161 275 0599 (OR x50599) simon.harper@manchester.ac.uk Office Hours: —Office Hours Now Finished! Figure 1. ‘Simon Harper – Your Mild-Mannered Course Tutor’; pg. 23 ...expanded in ‘Contact’ (pg. 23) The User Experience from 30,000ft Wrapping Up 17 / 17