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UX from 30,000ft - COMP33512 - Lectures 1 & 2 - Week 1 - 2013/2014 Edition #comp33512
 

UX from 30,000ft - COMP33512 - Lectures 1 & 2 - Week 1 - 2013/2014 Edition #comp33512

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“Most people are fools, most authority is malignant, God does not exist, and everything is wrong.” - or so says Ted Nelson!

“Most people are fools, most authority is malignant, God does not exist, and everything is wrong.” - or so says Ted Nelson!

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    UX from 30,000ft - COMP33512 - Lectures 1 & 2 - Week 1 - 2013/2014 Edition #comp33512 UX from 30,000ft - COMP33512 - Lectures 1 & 2 - Week 1 - 2013/2014 Edition #comp33512 Presentation Transcript

    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations The User Experience from 30,000ft #comp33512 Week 01 – Lectures 01/02 Simon Harper University of Manchester Semester 2 – 2013/14 last update: January 29, 2014 The User Experience from 30,000ft 1 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Preamble Pop-Quiz http://www.youtube.com/watch?v=mHfJuNHxbmc The User Experience from 30,000ft Defining User Experience 2 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Preamble Pop-Quiz 1. What is the significance Tom’s Diner in your everyday life? Figure Toms Diner The User Experience from 30,000ft Defining User Experience 3 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Preamble Pop-Quiz 1. What is the significance Tom’s Diner in your everyday life? 2. Why is Tom’s Diner significant for the User Experience? Figure Toms Diner The User Experience from 30,000ft Defining User Experience 3 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Preamble Pop-Quiz 1. What is the significance Tom’s Diner in your everyday life? 2. Why is Tom’s Diner significant for the User Experience? 3. What properties of Tom’s Diner makes it so significant? Figure Toms Diner The User Experience from 30,000ft Defining User Experience 3 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Preamble Pop-Quiz 1. What is the significance Tom’s Diner in your everyday life? 2. Why is Tom’s Diner significant for the User Experience? 3. What properties of Tom’s Diner makes it so significant? 4. Why does the significance of Tom’s Diner represent ‘Good’ science? Figure Toms Diner The User Experience from 30,000ft Defining User Experience 3 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Logistics A Twenty teaching sessions with two extra to cover revision topics grouped into double lectures on Wednesday’s from 10:00 until 12:00; in Semester 2. B Three discussions in which the material for the coursework will be examined; coursework will take the form of three, 250 word, discussions of key UX topics. C I consider that you are all adults and I will treat you as such. Attendance for all contact hours is entirely optional – however from past years experience there is a direct correlation between students who attend and those who get over 57% overall. The User Experience from 30,000ft What Should You Expect? 4 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Syllabus What Should You Expect Effective Use Everything is Wrong! Efficient Use UX the Ghost Emotional Use It’s Complicated... Engaging Use Hat Racks for Understanding! Judgment Without Cessation! What People Want! Prove Yourself Wrong Don’t use a Napkin! IRL The User Experience from 30,000ft What Should You Expect? 5 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up The View from 30,000ft 1. You should not confuse this high-level overview of the domain with the knowledge you would acquire in a full three-year degree programme. 2. Tools, techniques, and the mindset necessary to competently approach your first user testing and user experience job. 3. Designed from a practical perspective and will enable you to take a junior role in a user experience department, or usability company. 4. Provide you with the overall knowledge to communicate with others and make sensible suggestions regarding UX work. 5. Basis for future self study within the UX domain (Further Reading and SAQs). The User Experience from 30,000ft What Should You Expect? 6 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Origins “UX as the practical application of research knowledge repurposed from other domains into the user facing software engineering process” UX is still very young, however, it does bring together a number of already established areas within the HCI field; It is better for you to understand Manchester’s view, while realising there may be different ones out there and that in the end you will need to decide, after this course, the sort of UX you wish to do and how you think about the area; therefore, Our notes are from scratch; there is no set UX text (more on this late). The User Experience from 30,000ft What Should You Expect? 7 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Coursework Submissions 1. You should submit all 250 word coursework assignments via Blackboard. 2. These will be checked for length and plagiarism via the Turn-It-In system; after which point they will be graded. 3. You will receive feedback and grades within two weeks of the submission deadline. 4. Remember you can complete all coursework as soon as you like – the deadlines are your last possible chance to submit. 5. If you would like step-by-step submission instructions, or if you would like more information on just how the scripts will be marked then see the Handout. The User Experience from 30,000ft What Should You Expect? 8 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Coursework Submissions Remember, No exceptions, No exemptions! The printer will be busy – this is not an excuse – you don’t need to print; The User Experience from 30,000ft What Should You Expect? 9 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Coursework Submissions Remember, No exceptions, No exemptions! The printer will be busy – this is not an excuse – you don’t need to print; If the power goes off or the computer explodes – this is not an excuse – back-ups; The User Experience from 30,000ft What Should You Expect? 9 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Coursework Submissions Remember, No exceptions, No exemptions! The printer will be busy – this is not an excuse – you don’t need to print; If the power goes off or the computer explodes – this is not an excuse – back-ups; If your Hamster dies in a horrible ‘seed-choking’ accident – this is not an excuse; The User Experience from 30,000ft What Should You Expect? 9 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Coursework Submissions Remember, No exceptions, No exemptions! The printer will be busy – this is not an excuse – you don’t need to print; If the power goes off or the computer explodes – this is not an excuse – back-ups; If your Hamster dies in a horrible ‘seed-choking’ accident – this is not an excuse; You haven’t got a dog – it cannot chew your answers; and The User Experience from 30,000ft What Should You Expect? 9 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Coursework Submissions Remember, No exceptions, No exemptions! The printer will be busy – this is not an excuse – you don’t need to print; If the power goes off or the computer explodes – this is not an excuse – back-ups; If your Hamster dies in a horrible ‘seed-choking’ accident – this is not an excuse; You haven’t got a dog – it cannot chew your answers; and No, your USB pen has not been abducted by aliens! But, The User Experience from 30,000ft What Should You Expect? 9 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Coursework Submissions Remember, No exceptions, No exemptions! The printer will be busy – this is not an excuse – you don’t need to print; If the power goes off or the computer explodes – this is not an excuse – back-ups; If your Hamster dies in a horrible ‘seed-choking’ accident – this is not an excuse; You haven’t got a dog – it cannot chew your answers; and No, your USB pen has not been abducted by aliens! But, If you get hit by a bus; suffer a gruesome chain-saw accident; are attacked by a loose buffalo along Oxford Road. . . I may be lenient. The User Experience from 30,000ft What Should You Expect? 9 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Coursework Submissions – Plagiarism Don’t Do It! The User Experience from 30,000ft What Should You Expect? 10 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Discussion Topics Coursework # 1 ‘Understanding, Scoping and Defining User Experience: A Survey Approach’ (10 Marks) – this work will enable you to understand the scope and the inconsistencies still present within the UX domain. It will enable you to understand that the definition of UX is not yet fixed and is someway based on the interpretation of the practitioner. Effie Lai-Chong Law, Virpi Roto, Marc Hassenzahl, Arnold P.O.S. Vermeeren, and Joke Kort., Understanding, scoping and defining user experience: a survey approach., In Proceedings of the 27th international conference on Human factors in computing systems, CHI ’09, pages 719–728, New York, NY, USA, 2009. ACM., ISBN 978-1-60558-246-7., http://doi.acm.org/10.1145/1518701.1518813., URL http://doi.acm.org/10.1145/1518701.1518813. The User Experience from 30,000ft What Should You Expect? 11 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Discussion Topics Coursework # 2 ‘Designing the Star User Interface’ (10 Marks) – the Star interface is really where all GUI interfaces began. It takes the user as a first and primary priority in the design and it is inconceivable that you do not have an awareness of these classic design principles as perspective computer science graduates. D. C. Smith, C. Irby, R. Kimball, B. Verplank, and E. Harslem., Designing the star user interface., BYTE, 7(4): 242–282, 1982., URL http://www.guidebookgallery.org/articles/designingthestaruserinterface. The User Experience from 30,000ft What Should You Expect? 12 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Discussion Topics Coursework # 3 ‘Voice Loops as Cooperative Aids in Space Shuttle Mission Control’ (10 Marks) – this paper shows just how far UX and the techniques which it inherits from human computer interaction can go. We are mainly concerned with systems and objects which are purely commercial, however, in this case failures in the human interface can have serious consequences for a real-time mission, including the loss of the vehicle. Further, these kind of UX techniques can also be found in other critical interface components such as those controlling nuclear power stations or fly-by-wire aircraft. Jennifer C. Watts, David D. Woods, James M. Corban, Emily S. Patterson, Ronald L. Kerr, and LaDessa C. Hicks., Voice loops as cooperative aids in space shuttle mission control., In Proceedings of the 1996 ACM conference on Computer supported cooperative work, CSCW ’96, pages 48–56, New York, NY, USA, 1996. ACM., ISBN 0-89791-765-0., http://doi.acm.org/10.1145/240080.240188., URL http://doi.acm.org/10.1145/240080.240188. The User Experience from 30,000ft What Should You Expect? 13 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Secondary ‘Text’ Zen and the art of motorcycle maintenance: an inquiry into values Robert M Pirsig., Zen and the art of motorcycle maintenance: an inquiry into values., Morrow, New York, 1974., ISBN 0688002307., URL http://www.loc.gov/catdir/ description/hc044/73012275. html. The User Experience from 30,000ft What Should You Expect? 14 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Assessment Structure 30% of the assessment structure for this unit is made up from the four coursework components, the remaining 70% is from the final examination. Examination will be 1h:30m long and will be in two parts. The first part will be composed of 10 compulsory multiple-choice questions (no negative marking); while The second part will be a choice of one question from two. The questions on the second part will require longer answers and will be made up of sub questions. Topics will be drawn randomly from the course notes. The User Experience from 30,000ft What Should You Expect? 15 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Assessment Structure – ‘MCQ’ Type Question If we had a group of users and we tested their ability to use a piece of software with no previous exposure, and we then tested them again one month later after continued use of this software; we will then have one group (40 users) with two scores (pre and post exposure to the software) on one measure (our software aptitude test). We now want to test whether a user’s scores are higher or lower after exposure to the software, or before. In this situation which statistical test might we use most effectively? 1. Chi-Square; 2. T-test; 3. One Way ANOVA; 4. Repeated Measures ANOVA; or a 5. Mann-Whitney U. The User Experience from 30,000ft What Should You Expect? 16 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Assessment Structure – ‘Bookwork’ Type Question A What do we mean by internal and external validity? B What is the scientific method and why is it important? The User Experience from 30,000ft What Should You Expect? 17 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Assessment Structure – ‘Discussion’ Type Question A How does UX relate to standard software engineering requirements analysis? B If there are no 100% correct answers in UX, how do we decide what is right and what is wrong? The User Experience from 30,000ft What Should You Expect? 18 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Assessment Structure – ‘Application of Technique’ Type Question A List six UX errors in this figure. B You have been tasked with proving that your companies software is immediately learnable. Design the experiments, discuss any issues, and describe how you would analyse the results. Figure BBC Homepage The User Experience from 30,000ft What Should You Expect? 19 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Assessment Structure – ‘Original Thought’ Type Question A What is Quality, define and discuss, and explain why you have come to this view and how it relates to the user experience. B Of 49 medical articles, 45 claimed to have uncovered effective interventions. Thirty-four of these claims had been retested, and 14 of these, or 41 percent, had been convincingly shown to be wrong or significantly exaggerated. Therefore between a third and a half of the most acclaimed research in medicine seems to be untrustworthy, is this a problem? The User Experience from 30,000ft What Should You Expect? 20 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Notes All are Electronic. . . https://dl.dropboxusercontent.com/u/2094833/ UX-Handout.pdf https://dl.dropboxusercontent.com/u/2094833/ UX-Notes.epub https://dl.dropboxusercontent.com/u/2094833/ UX-Notes.mobi https://dl.dropboxusercontent.com/u/2094833/ UX-Notes.pdf These are BIG but you don’t need to know it all.... . . The User Experience from 30,000ft What Should You Expect? 21 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations UX Site and Material http://ocw.cs.manchester.ac.uk/ux/ The User Experience from 30,000ft What Should You Expect? 22 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Expectations and Help A My primary expectation is that you will talk to me, interact, ask questions, and challenge me if you think I’m wrong; in general be interested. B Anybody interested will be able to understand this course and only by understanding will you be able to pass your exams. I am here to help. . . problems with the course itself, the work you are expected to do, problems in general (not course related), a need for more feedback either from your coursework or from the questions posed within the course lectures, or anything else you are not clear on. . . The User Experience from 30,000ft What Should You Expect? 23 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Expectations and Help A Come to see me either at the end of each lecture or privately in my ‘open house’ sessions. B If I can’t help you, or if you do not feel comfortable talking to me (maybe because you have a problem with my teaching) then you can talk in confidence with your personal tutor, or your third-year supervisor. The User Experience from 30,000ft What Should You Expect? 24 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Let’s Have a Break! Back in 10 Minutes! Come see me now if you have Questions Regarding this Lecture! The User Experience from 30,000ft What Should You Expect? 25 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Everything is Wrong! The User Experience from 30,000ft Everything is Wrong! 26 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Everything is Wrong! “. . . most people are fools, most authority is malignant, God does not exist, and everything is wrong.” The User Experience from 30,000ft Everything is Wrong! 26 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Everything is Wrong! Jacob Nielsen famously suggests that usability evaluations can be conducted with only five people, and this will catch over 80% of the usability errors present. The User Experience from 30,000ft Everything is Wrong! 27 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Everything is Wrong! The Moon Orbits the Earth. Figure Moon Orbiting the Earth? The User Experience from 30,000ft Everything is Wrong! 28 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Everything is Wrong! Blind People Can’t See. The User Experience from 30,000ft Everything is Wrong! 29 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Everything is Wrong! Blind People Can’t See. The User Experience from 30,000ft All Brains Have the Same Organisation. Everything is Wrong! 29 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Everything is Wrong! Vision is Parallel, Hearing is Serial. Figure Basilar Membrane The User Experience from 30,000ft Everything is Wrong! 30 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Everything is Wrong! Count the Number of Times the Basketball is Passed... http://www.youtube.com/watch?v=vJG698U2Mvo The User Experience from 30,000ft Everything is Wrong! 31 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Be Curious, Be Critical “Coca-Cola invested in cutting-edge customer research to ensure that New Coke would be a big success. Taste tests with thousands of consumers clearly showed that people preferred it... however. Hardly anyone bought it.” “receiving information about their impact on the environment ... people who said that providing them with information about how much money they could save if they reduced consumption led to them to use even more... The User Experience from 30,000ft Everything is Wrong! 32 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up Be Curious, Be Critical “Coca-Cola invested in cutting-edge customer research to ensure that New Coke would be a big success. Taste tests with thousands of consumers clearly showed that people preferred it... however. Hardly anyone bought it.” “receiving information about their impact on the environment ... people who said that providing them with information about how much money they could save if they reduced consumption led to them to use even more... ...interestingly, the message that most successfully changed their behaviour (information about how neighbours were making changes) was originally dismissed.” The User Experience from 30,000ft Everything is Wrong! 32 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations HCI Foundations The User Experience from 30,000ft HCI Foundations 33 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations HCI Foundations As We May Think - Vannevar Bush (1948) “The human mind . . . operates by association. With one item in its grasp, it snaps instantly to the next that is suggested by the association of thoughts, in accordance with some intricate web of trails carried by the cells of the brain.” The User Experience from 30,000ft HCI Foundations 33 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations HCI Foundations The User Experience from 30,000ft HCI Foundations 34 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations HCI Foundations The Mother of all Demos - Doug Engelbart (1968) The User Experience from 30,000ft HCI Foundations 34 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations HCI Foundations http://www.youtube.com/watch?v=1MPJZ6M52dI The User Experience from 30,000ft HCI Foundations 35 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up HCI Foundations – Not Covering Adaptation; P&F or Languages; Customisation; Cognitive Ergonomics; Personalisation; Memory, Reasoning, & Response; Transcoding; Document Engineering; Cognitive Science; Neuroscience; Systems Behaviour; Interface Evolution; Emergent Behaviours; Apps and Agents; Widget R&D; Learnability; Mental Workload; Decision-Making; Organisational Ergonomics; Socio-Technical; Community Ergonomics; Cooperative Work (CSCW); Mobility/Ubiquity. Software Ethnography; The User Experience from 30,000ft HCI Foundations 36 / 38
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations To Do for next week... 1. Tom’s Diner SAQs Discuss Next Week; 2. Read your notes up to ‘UX Emergence’; finally, 3. Read ‘Understanding, Scoping and Defining User Experience: A Survey Approach’ – Complete Coursework worth 10% – Submit by next week. The User Experience from 30,000ft Wrapping Up 37 / 38 Wrapping Up
    • Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Any Questions? Simon Harper 2.44 Kilburn Building 0161 275 0599 (OR x50599) simon.harper@manchester.ac.uk Office Hours: Friday 14:00–18:00 Figure Your Mild Mannered Lecturer The User Experience from 30,000ft Wrapping Up 38 / 38 Wrapping Up