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UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)
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UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)

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Website Link: http://ocw.cs.manchester.ac.uk/ux/category/week-2/ …

Website Link: http://ocw.cs.manchester.ac.uk/ux/category/week-2/
Video URL: http://youtu.be/WGO8RkxHW-Q
Slides: http://www.slideshare.net/simon-harper/user-expereince-week-2-slides

My definition (and this may evolve) would be:

"User Experience is an umbrella term used to describe all the factors that contribute to the quality of experience a person has when interacting with a specific software artefact, or system. It focuses on the practice of user centred: design, creation, and testing, whereby the outcomes can be qualitatively evaluated using small numbers of users."

Lecture 03 - 'UX the Ghost' -- here we will discuss your thoughts on what UX actually is, we'll discuss how this course defines it and analyse why. Finally, we'll discuss why UX is important, and you'll find out what the UX landscape looks like.

Lecture 04 - 'It's Complicated...' -- people are complicated, they do things for seemingly no reason, they like things for seemingly no reason, their opinions change with their moods; people are complicated. Here we'll look at people from the perspective of their perception, cognition, and the factors which may confound our work -- discussing how we can understand these in the context of the computer systems they experience.

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  • 1. UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up The User Experience from 30,000ft COMP33512 Week 02 – Lectures 03/03 Extra Simon Harper University of Manchester Semester 2 – 2012/13 last update: February 6, 2013 The User Experience from 30,000ft 1 / 30
  • 2. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpPreamble Pop-Quiz 1. What is the significance Tom’s Diner in your everyday life? 2. Why is Tom’s Diner significant for the User Experience? 3. What properties of Tom’s Diner makes it so significant? 4. Why does the significance of Tom’s Diner represent ‘Good’ science? Figure 1. ‘Suzanne Vega in ‘Tom’s Diner’’; pg. 17 The User Experience from 30,000ft UX Discussion 2 / 30
  • 3. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpDiscussion Topics # 1 ‘Understanding, Scoping and Defining User Experience: A Survey Approach’ (10 Marks) – this work will enable you to understand the scope and the inconsistencies still present within the UX domain. It will enable you to understand that the definition of UX is not yet fixed and is someway based on the interpretation of the practitioner. Effie Lai-Chong Law, Virpi Roto, Marc Hassenzahl, Arnold P.O.S. Vermeeren, and Joke Kort., Understanding, scoping and defining user experience: a survey approach., In Proceedings of the 27th international conference on Human factors in computing systems, CHI ’09, pages 719–728, New York, NY, USA, 2009. ACM., ISBN 978-1-60558-246-7., http://doi.acm.org/10.1145/1518701.1518813., URL http://doi.acm.org/10.1145/1518701.1518813. ...expanded in ‘Discussion Topics’ (pg. 19) The User Experience from 30,000ft UX Discussion 3 / 30
  • 4. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpUX Emergence Human Computer Interaction; ...expanded in ‘UX Emergence’ (pg. 29) The User Experience from 30,000ft UX 4 / 30
  • 5. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpUX Emergence Human Computer Interaction; Disparate Fields Coalesce (Psychology, Sociology, Social Science, Computer Science); ...expanded in ‘UX Emergence’ (pg. 29) The User Experience from 30,000ft UX 4 / 30
  • 6. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpUX Emergence Human Computer Interaction; Disparate Fields Coalesce (Psychology, Sociology, Social Science, Computer Science); Creation, Application, Testing; ...expanded in ‘UX Emergence’ (pg. 29) The User Experience from 30,000ft UX 4 / 30
  • 7. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpUX Emergence Human Computer Interaction; Disparate Fields Coalesce (Psychology, Sociology, Social Science, Computer Science); Creation, Application, Testing; UX - Practical HCI (with Benefits). ...expanded in ‘UX Emergence’ (pg. 29) The User Experience from 30,000ft UX 4 / 30
  • 8. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpThe Importance of UX Users are NOT Silent; ...expanded in ‘The Importance of UX’ (pg. 31) The User Experience from 30,000ft UX 5 / 30
  • 9. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpThe Importance of UX Users are NOT Silent; System conforms to User, not vice-versa; ...expanded in ‘The Importance of UX’ (pg. 31) The User Experience from 30,000ft UX 5 / 30
  • 10. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpThe Importance of UX Users are NOT Silent; System conforms to User, not vice-versa; Systems are less concerned with generalisability; ...expanded in ‘The Importance of UX’ (pg. 31) The User Experience from 30,000ft UX 5 / 30
  • 11. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpThe Importance of UX Users are NOT Silent; System conforms to User, not vice-versa; Systems are less concerned with generalisability; Systems are less concerned with measurable, tangibles; ...expanded in ‘The Importance of UX’ (pg. 31) The User Experience from 30,000ft UX 5 / 30
  • 12. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpThe Importance of UX Users are NOT Silent; System conforms to User, not vice-versa; Systems are less concerned with generalisability; Systems are less concerned with measurable, tangibles; More holistic. ...expanded in ‘The Importance of UX’ (pg. 31) The User Experience from 30,000ft UX 5 / 30
  • 13. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpModern UX More than just tangible factors; ...expanded in ‘Modern UX’ (pg. 32) The User Experience from 30,000ft Modern UX 6 / 30
  • 14. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpModern UX More than just tangible factors; More than just functionality; ...expanded in ‘Modern UX’ (pg. 32) The User Experience from 30,000ft Modern UX 6 / 30
  • 15. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpModern UX More than just tangible factors; More than just functionality; Moments of Engagement; ...expanded in ‘Modern UX’ (pg. 32) The User Experience from 30,000ft Modern UX 6 / 30
  • 16. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpModern UX More than just tangible factors; More than just functionality; Moments of Engagement; Touch-points; ...expanded in ‘Modern UX’ (pg. 32) The User Experience from 30,000ft Modern UX 6 / 30
  • 17. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpModern UX More than just tangible factors; More than just functionality; Moments of Engagement; Touch-points; Unification of the Scientific and the ‘Romantic’; ...expanded in ‘Modern UX’ (pg. 32) The User Experience from 30,000ft Modern UX 6 / 30
  • 18. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpModern UX More than just tangible factors; More than just functionality; Moments of Engagement; Touch-points; Unification of the Scientific and the ‘Romantic’; Objectivity Blended into Subjectivity; ...expanded in ‘Modern UX’ (pg. 32) The User Experience from 30,000ft Modern UX 6 / 30
  • 19. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpModern UX More than just tangible factors; More than just functionality; Moments of Engagement; Touch-points; Unification of the Scientific and the ‘Romantic’; Objectivity Blended into Subjectivity; Measurable and intangible. ...expanded in ‘Modern UX’ (pg. 32) The User Experience from 30,000ft Modern UX 6 / 30
  • 20. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpDifferences Table 1. ‘Differences among countries of residence’; pg. 33 The User Experience from 30,000ft Modern UX 7 / 30
  • 21. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpThe UX Landscape – Statements Table 2. ‘Twenty-three statements about UX sorted by mean agreement’; pg. 34 The User Experience from 30,000ft Modern UX 8 / 30
  • 22. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpThe UX Landscape – Comments Table 3. ‘Analysis of the comments on the picked definitions’; pg. 35 The User Experience from 30,000ft Modern UX 9 / 30
  • 23. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpThe UX Landscape – Definitions Table 4. ‘Five definitions used in the survey’; pg. 36 The User Experience from 30,000ft Modern UX 10 / 30
  • 24. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpThe UX Landscape – Definitions Table 5. ‘Distributions of the Preferred Definitions’; pg. 38 Figure 6. ‘Definition Preference by Work Place’; pg. 38 The User Experience from 30,000ft Modern UX 11 / 30
  • 25. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpThe UX Landscape – Timespans Table 5. ‘Time spans of user experience’; pg. 35 The User Experience from 30,000ft Modern UX 12 / 30
  • 26. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpMy View 1. Collects people, methods, tools, and techniques from the wider human factors domain and combines them for practical application; 2. UX is Practice and Application NOT a Primary Research Domain; 3. UX is a Secondary Field of study which may show Emergence; 4. Umbrella term for a Multitude of Specialisms; 5. UX is Observable; further 6. UX describes a software artefact in and holistic way, NOT a ‘layer’ in the route to development. ...expanded in ‘My View’ (pg. 37) The User Experience from 30,000ft Modern UX 13 / 30
  • 27. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpMy View So, my definition (and this may evolve) would be: “User Experience is an umbrella term used to describe all the factors that contribute to the quality of experience a person has when interacting with a specific software artefact, or system. It focuses on the practice of user centred: design, creation, and testing, whereby the outcomes can be qualitatively tested evaluated using small numbers of users.” ...expanded in ‘My View’ (pg. 37) The User Experience from 30,000ft Modern UX 14 / 30
  • 28. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpLet’s Have a Break! Back in 10 Minutes! Come see me now if you have Questions Regarding this Lecture! The User Experience from 30,000ft Modern UX 15 / 30
  • 29. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpPeople & Computers Jef Raskin “Humans are variously skilled and part of assuring the accessibility of technology consists of seeing that an individual’s skills match up well with the requirements for operating the technology. There are two components to this; training the human to accommodate the needs of the technology and designing the technology to meet the needs of the human. The better we do the latter, the less we need of the former.” ...expanded in ‘It’s Complicated!’ (pg. 64) The User Experience from 30,000ft People & Computers 16 / 30
  • 30. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpPerceiving Sensory Information – Vision M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams & Wilkins, Philadelphia, PA, 3rd ed edition, 2007. ...expanded in ‘Perceiving Sensory Information’ (pg. 65) The User Experience from 30,000ft People & Computers 17 / 30
  • 31. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpPerceiving Sensory Information – Hearing M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams & Wilkins, Philadelphia, PA, 3rd ed edition, 2007. ...expanded in ‘Perceiving Sensory Information’ (pg. 65) The User Experience from 30,000ft People & Computers 18 / 30
  • 32. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpPerceiving Sensory Information – Touch M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams & Wilkins, Philadelphia, PA, 3rd ed edition, 2007. ...expanded in ‘Perceiving Sensory Information’ (pg. 65) The User Experience from 30,000ft People & Computers 19 / 30
  • 33. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpPerceiving Sensory Information – Smell (Chemical) M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams & Wilkins, Philadelphia, PA, 3rd ed edition, 2007. ...expanded in ‘Perceiving Sensory Information’ (pg. 65) The User Experience from 30,000ft People & Computers 20 / 30
  • 34. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpThinking and Learning – Attention M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams & Wilkins, Philadelphia, PA, 3rd ed edition, 2007. ...expanded in ‘Thinking and Learning’ (pg. 69) The User Experience from 30,000ft People & Computers 21 / 30
  • 35. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpPerceiving Sensory Information – Memory M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams & Wilkins, Philadelphia, PA, 3rd ed edition, 2007. ...expanded in ‘Thinking and Learning’ (pg. 69) The User Experience from 30,000ft People & Computers 22 / 30
  • 36. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpPerceiving Sensory Information – Exploration ...expanded in ‘Thinking and Learning’ (pg. 69) The User Experience from 30,000ft People & Computers 23 / 30
  • 37. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpExplicit and Implicit Communication – Explicit / Overt Figure 19. ‘Visualising Words’; pg. 73 ...expanded in ‘Explicit and Implicit Communication’ (pg. 72) The User Experience from 30,000ft People & Computers 24 / 30
  • 38. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpExplicit and Implicit Communication – Implicit / Covert Figure 14. ‘iOS Development’; pg. 59 ...expanded in ‘Explicit and Implicit Communication’ (pg. 72) The User Experience from 30,000ft People & Computers 25 / 30
  • 39. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpInput and Control – General Keyboard: The primary input device which enables control of everything via scan codes; Cursive: Pen based naturalistic input; Pointing: Mice and trackballs etc.; Force F/B: Physical feedback; Speech: Speech to text recognition and control; Touch: Touch screens, pads, and tablets - including touch gestures – iPad; Gesture: 3D gesture recognition - Xbox. ...expanded in ‘Input and Control’ (pg. 74) The User Experience from 30,000ft Input and Control 26 / 30
  • 40. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpInput and Control – Specialist HOM: Different ways to point; Blink: Different ways to click; Gaze/Eye: Different ways to point; Haptic: Different kinds of feedback; Immersive: VR; Suck/Blow: Pressure switches - boolean input; ...expanded in ‘Input and Control’ (pg. 74) The User Experience from 30,000ft Input and Control 27 / 30
  • 41. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpUX Pop Quiz for next week... 1. What is the key focus of HCI? 2. What is the purpose of the UX specialist? 3. What is User Experience and how is it applied? 4. If there are no 100% correct answers in UX, how do we decide what is right and what is wrong? 5. What are the five key properties of UX? 6. Pick one input modality and describe it. 7. What are the four main sensory channels, and briefly explain them? ...expanded on pg. 40 and on pg. 79 The User Experience from 30,000ft Wrapping Up 28 / 30
  • 42. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpTo Do for next week... 1. UX Pop Quiz (pg. 40) Discuss Next Week; and 2. Read your notes up to the end of ‘It’s Complicated!’ (pg. 79), ’Building Under the Umbrella’ we’ll be looking at in a couple of weeks. The User Experience from 30,000ft Wrapping Up 29 / 30
  • 43. UX Discussion UX Modern UX People & Computers Input and Control Wrapping UpAny Questions? Simon Harper 2.44 Kilburn Building 0161 275 0599 (OR x50599) simon.harper@manchester.ac.uk Office Hours: Friday 14:00–18:00 Figure 93. ‘Simon Harper – Your Mild-Mannered Course Tutor’; pg. 326 ...expanded in ‘Contact’ (pg. 326) The User Experience from 30,000ft Wrapping Up 30 / 30

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