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Building an Effective                                 Onboarding Business                                 Case            ...
Launched in 200520 Global Locations   96% 62 2000                      Renewal Rate   of the Fortune   Customers          ...
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Milestone	  Technologies,	  Inc.	  
¡    Return	  on	  Investment	  (ROI)	           ▪  Scalable,	  Cost-­‐Effective	  Virtualized	  Infrastructure	          ...
250	    Requisitions/Hires	                                                    200	                                       ...
100	             0	                              40	                                       60	                            ...
¡     Do	  Nothing	  /	  Status	  Quo	  	  ¡     SilkRoad	  Suite	         §    Implement	  SilkRoad	  ATS	  and	  On-­...
•Delivers	  any	  content	  •Over	  any	  device	  •From	  anywhere,	  anytime	  •Leveraging	  the	  underlying	  network	  
Virtualized                      Virtualization-Aware                Virtualized           Data Center                    ...
DO	  NOTHING/OPENHIRE	                    SILKROAD	  SUITE	                                                               ...
Requirement/System	                     Do	  Nothing	                 SilkRoad	  Suite	                     OpenHire	     ...
Fully	                Partially	                                                                                          ...
Fully	                Partially	                                                                                          ...
Fully	                Partially	                                                                                          ...
60	                                     50	                                    40	  #	  Steps	                            ...
900	  Internal	  Process	  Time	  in	  Minutes	                                                             800	          ...
4500	                         4000	                         3500	                         3000	  #	  Hours	               ...
Do	  Nothing	  DR	  Pool	  Sourcing	                                                                                      ...
Fully	                   Partially	                                                                                       ...
HR	  &	                                Completion	              Kasey	      Recruiting	                     MKT	          ...
$6,000,000	  	                                     $5,000,000	  	                                     $4,000,000	  	  Annu...
Year	  End	  Headcount	            2012	            2013	              2014	              2015	     Cost	  Summary	       ...
Do	  Nothing	                                                                                                  2012	      ...
¡    Provide	  a	  strong	  Return	  on	  Investment	  (ROI)	        §  IRR	  >	  20%	        §  83%	  Reduction	  in	 ...
Thank	  You	  
SilkRoad Resources   For a full listing of SilkRoad resources such as case studies, videos,research reports, papers and eB...
Additional ResourcesOnboarding and               What kind of ROI   Recruiting               could you realize?Software Bu...
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Building an Onboarding Business Case

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Did you know that a proper, automated, onboarding system yields average company savings of $800 per new employee? View the slides from a recent webinar where Kasey Konkright, Director of Recruiting for Milestone Technologies, shared his experience building a successful onboarding business case, as well as real-life ROI metrics, to achieve executive buy-in, and recommendations to help you through the process.

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Transcript of "Building an Onboarding Business Case"

  1. 1. Building an Effective Onboarding Business Case     Presented  by:     Kasey  Konkright,  Director  of  Recrui9ng,  Milestone   Technologies    TwiEer  @SilkRoadTweets     Thursday,  November  8th  2012  Hash  tag  #TalentTalk    
  2. 2. Launched in 200520 Global Locations 96% 62 2000 Renewal Rate of the Fortune Customers 500450 EmployeesLess than 2%voluntary turnover 2  
  3. 3. 3
  4. 4. Milestone  Technologies,  Inc.  
  5. 5. ¡  Return  on  Investment  (ROI)   ▪  Scalable,  Cost-­‐Effective  Virtualized  Infrastructure   ▪  Reduction  in  Administrative  Time  Spent   ▪  Value  Added  Metrics    ¡  Creation  of  Internal  Talent  Pool   ▪  Real-­‐Time,  Searchable,  Accessible  ¡  Exponential  Increase  in  Branding  and  Engagement   ▪  Alerts,  Social  Media,  Consistent  Messaging   ▪  Consistent  On-­‐Boarding  Experience  and  MILESTONE  Indoctrination  
  6. 6. 250   Requisitions/Hires   200   150   100   50   0   2009*   2010   2011   Desktop  Support   29   80   67   Requisitions   Desktop  Support  Hires   15   46   52   All  Other  Requisitions   104   179   237   All  Other  Hires   52   146   180  *Data  Reflects  only  Jun-­‐Dec  2009  
  7. 7. 100   0   40   60   80   120   20  Jun-­‐09  Oct-­‐09  Feb-­‐10  Jun-­‐10  Oct-­‐10  Feb-­‐11  Jun-­‐11  Oct-­‐11  Feb-­‐12  Jun-­‐12  Oct-­‐12  Feb-­‐13   $2011  Rev  Jun-­‐13  Oct-­‐13  Feb-­‐14   $2012  Rev  Jun-­‐14  Oct-­‐14   Monthly  Requisitions  Based  on  Projected  Revenues  Feb-­‐15   $2013  Rev  Jun-­‐15  Oct-­‐15   $2014  Rev  
  8. 8. ¡  Do  Nothing  /  Status  Quo    ¡  SilkRoad  Suite   §  Implement  SilkRoad  ATS  and  On-­‐Boarding   §  Virtualize  Recruiting  Team   §  Reduce  Administrative  Need  by  80%   §  Replace  Future  Recruiters  w/  Sourcers  (Less  $$$)   §  Exponentially  Increase  Employee  Engagement  /  New  Hire   Experience    ¡  OpenHire  ATS   §  Implement  OpenHire  ATS   §  Virtualize  Recruiting  Team   §  Reduce  Administrative  Need  by  60%  
  9. 9. •Delivers  any  content  •Over  any  device  •From  anywhere,  anytime  •Leveraging  the  underlying  network  
  10. 10. Virtualized Virtualization-Aware Virtualized Data Center Borderless Network Collaborative Workspace Cisco Collaboration Applications MS Office Branch Cisco Clients Microsoft OS CDN Desktop Virtualization Software Cius Business Tablets Hypervisor SiWAAS Virtual ISR Access Unified CM switching w/ Cisco Virtualization PoE Experience Clients Nexus Thin Client Ecosystem Virtual WAAS QuadACE End-to-End Security, Management and Automation
  11. 11. DO  NOTHING/OPENHIRE   SILKROAD  SUITE   Cold  Lead   Soucrers   Warm  Lead  Coordinator  OR  OpenHire   Hot  Lead   SilkRoad  Suite   Recruiters   Candidate   Recruiters   Submitted   Interview   Hire   On-­‐ Board  
  12. 12. Requirement/System   Do  Nothing   SilkRoad  Suite   OpenHire   Alt  1   Alt  2  Avg  Annual  Cost  (2012-­‐15)  Implementation  Cost  Integrations  (ADP,  CRM)   No   Yes   Yes   Yes   Yes  Employee  On-­‐Boarding   No   Yes   No   No   No  Online  Forms   No   App,  BG  &  New  Hire   App  &  BG  Check   App  &  BG  Check   App  &  BG  Check  Resume  Customization   Outside  System   In  System   In  System   Outside  System   Outside  System  Integrated  Resume  DB   No   Yes   Yes   No   No  Search  (Monster,  etc…)  100%  Online   No   Yes   Yes   Yes   Yes   Limited  –  Point  in  Real-­‐Time  Metrics   Customizable   Customizable   Customizable   Customizable   Time  ROI  Tracking   Yes  -­‐  EDITABLE   Yes  -­‐  LOCKED   Yes  -­‐  LOCKED   Yes  -­‐  LOCKED   Yes  -­‐  LOCKED  Employee  Off-­‐Boarding   No   Yes   No   No   No  Life  Event  Management   No   Yes   No   No   No   Business  Hours  -­‐   Business  Hours  -­‐  Support   Online   Candidate  &  Internal   Candidate  &  Internal   Administrator   Administrator  System  Customization   No   Yes  –  Life  of  Product   Yes  –  Life  of  Product   Implementation  Only   Implementation  Only  Approvals  and  Workflows   No   Unlimited   Unlimited   Limited  #   Limited  #  Social  Networking   Limited   Yes   Yes   Partial   Yes  Hiring  Manager  Portal   No   Yes   Yes   Yes   Yes  Job  Distribution   No   Yes   Yes   Yes   Yes  Candidate/Job  Alerts   No   Yes   Yes   Yes   Yes  Screening  Questions   No   Yes   Yes   Yes   Yes  Background  Check   No   Yes   Yes   Yes   Yes  Integration  
  13. 13. Fully   Partially   Manual   Automated   Automated   Coordinator   Recruiter   Background   Candidate   New  Hire   Position  Posted  Need  Identified   Sends  Resume   Notifies   Check   Prints,  Signs   Prints  and   on  Job  Board   to  Recruiter   Coordinator   Completed   and  Returns   Completes   Staffing   Recruiter   Coordinator   Recruiter   Recruiter   HR  Notifies  of   New  Hire  Request  Form   Sources  on  Job   Emails   Notified  of   Proofs  Resume   BG  Completion   Returns  PW   Completed   Boards   Paperwork   Acceptance   Staffing   Job  Board   Recruiter   Candidate   Offer  Details   Recruiter   Client  Specific  Request  Form   Resumes   Sends  Resume   Completes   Sent  to   Closes  Position   Paperwork   Emailed   Downloaded   to  HM/SDM   Paperwork   Coordinator   in  Do  Nothing   Completed   Resumes   Resume   Paperwork   Coordinator     Coordinator   Tasks  and   Recruiter   Uploaded  Into   Feedback   Checked  for   Completes   Removes   Reminders   Assigned   Do  Nothing   Provided   Errors   Offer  Letter   Postings   Manually  Sent   Email  Sent  w/   Recruiter   Coordinator   HM/SDM   New  Hire   Updates   BG  Paperwork   Assignment   Udates  Do   Emails  Prem   Notified  of   Information   Requested   sent  to  HR   Details   Nothing     for  Approval   Acceptance   Input  in  WFL   Position   Resume  Sent   On-­‐Boarding   New  Hire   Candidate   HR  Processes   Prem  Approves   Entered  in  Do   to  Coordinator   Processes   Information   Interviews   BG  Check   or  Rejects   Nothing   for  Formatting   Begin   Input  in  ADP   Resume   HM/SDM   Candidate   Candidate   Coordinator   Careers  Site   On-­‐Boarding   Formatted  &   Provides  Hiring   Completes  BG   Emailed  Offer   Emails  New   Updated   Complete   Uploaded   Decision   Online  Form   Letter   Hire  PW  
  14. 14. Fully   Partially   Manual   Automated   Automated   Candidate   New  Hire  Need  Identified   Signs  Offer   Completes  PW   Letter  Online   in  SilkRoad   Staffing   Recruiter   Candidate   SilkRoad   SilkRoad  Request  Form   Sources  on  Job   Completes   Notifies  of  BG   Notifies  of   Completed   Boards   Profile   Completion   Acceptance   Job  Board   Recruiter   Candidate   Recruiter   Client  Specific   Resumes   Sends  Resume   Moved  to  BG   Closes  Position   Paperwork   Downloaded   to  HM/SDM   Stage   in  SilkRoad   Completed   Resume   Offer  Approval   SilkRoad   SilkRoad  Sends   Recruiter   BG  Check   Feedback   Completed  and   Removes   Tasks  and   Assigned   Completed   Provided   Routed   Postings   Reminders   Email  Sent  w/   Recruiter   SilkRoad   New  Hire   Sales/HM  Logs   Assignment   Schedules   Begins  On-­‐ Information   In  for  Update   Details   Interview   Boarding   Input  in  WFM   Tasks  Started   Candidate   Offer  Approved   SilkRoad   and  Sends   Interviews   via  Email  Link   Updates  ADP   Notifications  Careers  Site  &   Resume   HM/SDM   Offer  Letter   On-­‐Boarding   Job  Boards   Formatted  in   Provides  Hiring   Created    and   On-­‐Going   Updated   System   Decision   Emailed  
  15. 15. Fully   Partially   Manual   Automated   Automated   Candidate   New  Hire  Need  Identified   Signs  Offer   Prints  and   Letter  Online   Completes   Staffing   Recruiter   Candidate   SilkRoad   SilkRoad   New  Hire  Request  Form   Sources  on  Job   Completes   Notifies  of  BG   Notifies  of   Returns  PW   Completed   Boards   Profile   Completion   Acceptance   Job  Board   Recruiter   Candidate   Recruiter   Client  Specific   Resumes   Sends  Resume   Moved  to  BG   Closes  Position   Paperwork   Downloaded   to  HM/SDM   Stage   in  SilkRoad   Completed   Resume   Offer  Approval   SilkRoad   Tasks  and   Recruiter   BG  Check   Feedback   Completed  and   Removes   Reminders   Assigned   Completed   Provided   Routed   Postings   Manually  Sent   Email  Sent  w/   Recruiter   On-­‐Boarding   New  Hire   Sales/HM  Logs   Assignment   Schedules   Processes   Information   In  for  Update   Details   Interview   Begin   Input  in  WFM   New  Hire   Candidate   Offer  Approved   Information   Interviews   via  Email  Link   Input  in  ADP  Careers  Site  &   Resume   HM/SDM   Offer  Letter   Recruiter   On-­‐Boarding   Job  Boards   Formatted  in   Provides  Hiring   Created    and   Emails  New   Complete   Updated   System   Decision   Emailed   Hire  PW  
  16. 16. 60   50   40  #  Steps   30   20   10   0   Do  Nothing   SilkRoad   OpenHire   Manual  Steps   49   8   16   Partial  Automated   0   16   13   Fully  Automated   0   9   5   Total  Steps   49   33   34  
  17. 17. 900  Internal  Process  Time  in  Minutes   800   700   600   500   400   300   200   100   0   Open   Offer   Req   On-­‐ Total   Source   Submit   App/BG   Req   Letter   Close   Board   Time   Do  Nothing   73   300   200   60   60   30   72   795   SilkRoad   10   20   60   10   15   5   15   135   OpenHire   10   20   60   10   15   5   72   192  
  18. 18. 4500   4000   3500   3000  #  Hours   2500   2000   1500   1000   500   0   Cancelled  Reqs   Hired  Reqs   Total  Reqs   Time  Savings   Do  Nothing   795.6   3074   3869.6   0   SilkRoad   126   522   648   3221.6   OpenHire   126   742.4   868.4   3001.2  
  19. 19. Do  Nothing  DR  Pool  Sourcing   YES   Staffing   Position  Opened   Staffing  Submits   D/R  Tech   Staffing  Assigned   “Sources”  D/R   Hire   w/  Recruiting   D/R  Tech  to  HM   Interviews   Techs   NO   Staffing  Sends   Recruiting  Begins   Recruiting   Candidates   Position  Back  to   “Cold”   Sources   Interviewed   Recruiting   Recruitment   Candidates  SilkRoad  or  OpenHire  (SROH)  DR  Pool  Sourcing   Sources  Current   Position  Opened   Talent  Pool  &   Candidates   Hire   w/  Recruiting   External   Interviewed   Candidates  Do  Nothing  Sales/Hiring  Manager  Updates   Do  Nothing  Employee  Referrals  Current   Employee  Sends   Recruiter   Recruiter   Recruiter   Sales/HM   Recruiter  Gathers   Candidate   Recruiter   Downloads   Responds  with   Uploads  Resume   Requests  Update   Information   Resume  to   Reviews  Resume   Resume  to   Update   into  Do  Nothing   Recruiter   Desktop  SROH  Sales/Hiring  Manager  Updates   SROH  Employee  Referrals  “New”   Sales/HM  Logs   Employee  Refers   Into  System  to   Candidate  via   Review   Referral  Portal  or   Dashboard   Social  Media  
  20. 20. Fully   Partially   Manual   Automated   Automated   ATS   On-­‐Boarding   Requisition  Attributes   ATS  Attributes   ADP   Candidate  Attributes   On-­‐Boarding  Attributes  SILKROAD   New  Hire  Attributes   Offer  Attributes   ServiceNow  SUITE   On-­‐Boarding  Attributes   Microsoft   WFM   On-­‐Boarding  Attributes   Dynamics  CRM   On-­‐Boarding  Attributes   ATS  OPENHIRE   Requisition  Attributes   On-­‐Boarding   ADP   ATS  Attributes   Candidate  Attributes   On-­‐Boarding  Attributes   New  Hire  Attributes   Offer  Attributes   Microsoft   ServiceNow   WFM   Dynamics  CRM   ATS  Attributes   On-­‐Boarding  Attributes   ATS  Attributes  
  21. 21. HR  &   Completion   Kasey   Recruiting   MKT   IT   SALES   MS   OPS   Execs   Stage   Payroll   Date   (Hours)   (Hours)   (Hours)   (Hours)   (Hours)   (Hours)   (Hours)   (Hours)   (Hours)   Prep  &  Analysis   2/13/12   16   0   0   0   0   0   0   0   0   Project  Analysis   2/20/12   16   4   8   0   0   4   4   4   0   Project  Planning   2/27/12   16   0   2   2   2   0   0   0   0   Configure   3/12/12   56   4   7   0   0   4   4   4   2   Validation   3/19/12   48   4   6   0   4   4   4   4   2   Deployment     40   2   3/26/12   0   0   0   0   0   0   0   Planning   Website     4   0   3/26/12   0   16   4   0   0   0   0   Configuration  Communication,   40   0   3/26/12   0   0   2   0   0   0   0   Training     System  Launch   4/2/12   0   0   0   0   0   0   0   0   0  Total  Hours  Spent   (353  Total)     236   12   25   16   12   12   12   12   4  
  22. 22. $6,000,000     $5,000,000     $4,000,000    Annual  Cost   $3,000,000     $2,000,000     $1,000,000     $0     Total   2012   2013   2014   2015   Cost   Do  Nothing   $831,812     $1,036,512     $1,613,792     $2,006,841     $5,488,958     Sourcer-­‐Based/SilkRoad   $770,980.46    $808,286.03     $1,258,695.32    $1,521,371.59     $4,359,333.40     Suite   OpenHire  ATS   $799,582     $914,580     $1,414,621     $1,715,130     $4,843,914    
  23. 23. Year  End  Headcount   2012   2013   2014   2015   Cost  Summary   Recruiters   5   6   8   10   Coordinators   2   2   3   4   Do  Nothing   Sourcers   0   0   0   0   Director/Manager   1   1   2   2   3rd  Party   1   1   2   2   Total  HC   9   10   15   18   18   Headcount  Cost   $775,740.63   $972,145.78   $1,522,394.02   $1,902,650.74   $5,172,931.17   Recruiters   3   3   4   5  Sourcer-­‐Based  &     Coordinators   0   0   0   0   SilkRoad  Suite   Sourcers   2   3   4   5   Director/Sr.  Manager   1   1   2   2   3rd  Party   1   1   2   2   Total  HC   7   8   12   14   14   Headcount  Cost   $665,548.96   $737,091.25   $1,171,778.34   $1,425,716.48   $4,000,135.03   Recruiters   5   6   8   10   Coordinators   0   0   0   0   OpenHire  ATS   Sourcers   0   0   0   0   Director/Manager   1   1   2   2   3rd  Party   1   1   2   2   Total  HC   7   8   12   14   14   Headcount  Cost   $716,590.63   $857,485.78   $1,341,804.52   $1,649,825.44   $4,565,706.37  
  24. 24. Do  Nothing   2012   2013   2014   2015   4-­‐Year  Sum  Headcount  Cost  Do  Nothing  Cost  Branding/Advert  Misc  Cost  IT  Equipment  &  Support  Total  Cost   Implement  Sourcer-­‐Based  RecruiTng  &  SilkRoad  Suite  Total  Cost  -­‐  Do  Nothing  Less  RecruiTng  Coordinator(s)/Recruiter  Cost  Less  Do  Nothing  Cost  Less  IT  Equipment  &  Support  Costs  Sourcer  Headcount  Cost  RecruiTng  Team  VirtualizaTon  Cost  On-­‐Going  VitualizaTon  IT  Equpment  &  Support  SilkRoad  Suite  ImplementaTon  Cost  SilkRoad  Suite  Annual  License  Cost  Total  Cost  Annual  Return  on  Investment   $60,832.17     $228,226.28     $355,097.17     $485,469.76     $1,129,625.38    Percentage  Return  on  Investment   7.31%   22.02%   22.00%   24.19%   20.58%   Implement  OpenHire  ATS  Total  Cost  -­‐  Do  Nothing  Less  Do  Nothing  Cost  Less  RecruiTng  Coordinator  Cost  Less  IT  Equipment  &  Support  Costs  RecruiTng  Team  VirtualizaTon  Cost  On-­‐Going  VitualizaTon  IT  Equpment  &  Support  OpenHire  ATS  ImplementaTon  Cost  OpenHire  ATS  Annual  License  Cost  Total  Cost  Annual  Return  on  Investment  Over  Do  Nothing   $32,230.50     $121,931.75     $199,170.50     $275,460.81     $628,793.56    Percentage  Return  on  Investment  Over  Do  Nothing   3.87%   11.76%   12.34%   13.73%   11.46%  
  25. 25. ¡  Provide  a  strong  Return  on  Investment  (ROI)   §  IRR  >  20%   §  83%  Reduction  in  Administrative  Time   §  Value  Added  Metrics  ¡  Creation  of  Internal  Talent  Pool   §  Real-­‐Time,  Searchable,  Accessible  ¡  Exponential  Increase  in  Branding  and  Engagement   §  Alerts,  Social  Media,  Consistent  Messaging   §  Consistent  On-­‐Boarding  Experience  and  MILESTONE   Indoctrination  
  26. 26. Thank  You  
  27. 27. SilkRoad Resources For a full listing of SilkRoad resources such as case studies, videos,research reports, papers and eBooks please visit www.silkroad.com Lisa McDougald- lisa.mcdougald@silkroad.com Upcoming November Webinars 2 - 3 PM EDT / 1 – 2 PM CDT / 11 – 12 PDT 11/13 How to Centrally Manage your LMS Process Using GreenLight 11/15 Extend Learning Beyond Onboarding 11/20 Engage Your Workforce and Accurately Manage HR Data with HeartBeat 11/27 Redefining Your HRMS Half-Day Webinar Series 11/29 Building a Talent Acquisition Business Case 27
  28. 28. Additional ResourcesOnboarding and What kind of ROI Recruiting could you realize?Software Buyer’s ROI Calculators Kit’s! available! 28  
  29. 29. 29  

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