7. Service process Cycle 11/20/09 Xavier Institute - XIDAS, Jabalpur Stages in service cycle Steps in stage Example- educational institute (XIDAS) Initiation of service Enquiry, information, seeking, checking, assessing Through website, advertisement Transition to service Step towards service Information brochure & online application form. Pre-service Cross checking the document, records Cross check the certificate, application form Service Effecting the service, delivery with the goods Best faculty with infrastructure. Post service Concluding the service, existing assistance Giving world class placement
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9. Resource data base Facilities data base application Service job data base knowledge Customer data base Accounts data base Back end application Front end PC PC PC PC Conceptual SMS Architecture Model Network server 11/20/09 Xavier Institute - XIDAS, Jabalpur
10. Application of MIS in service Sector 11/20/09 Xavier Institute - XIDAS, Jabalpur