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The Use of Social Media in the Crisis Communication at ...
The Use of Social Media in the Crisis Communication at
Finnish Shipping Companies
The aim of this study was to survey the use of social media and its relevance for Finn-ish shipping companies in their crisis communication and risk and reputation man-agement.
Another aim was to examine shipping companies’ awareness, interests and preparation concerning the use of social media in crisis situations, communication and which online services of social media Finnish shipping companies had used. A third objective was to examine how well shipping companies understand strengths, weaknesses, opportunities and threats of social media, and how companies can manage their risk and reputation management in social media.
The research material was gathered by interviewing the person in charge of the com-munication or Managing Director in the shipping companies. Interviews were done in the shipping companies personally or by the telephone.
The conclusion of the study was that only few interviewed shipping companies had paid attention to maritime crisis management in social media. Some of the Finnish shipping companies still try to keep out in every way from social media.
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