State/Local Government Cloud Case Study


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Richard Ferrick, Network Administrator, Panama City, Florida

Hear from state and local agencies who have adopted SaaS/Cloud applications and platforms. The agencies will discuss the factors taken into consideration when selecting a particular solution or platform, hurdles that developed during adoption, and what every ISV should know when selling to the state and local agencies

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  • Intro slide – Quick intro to Richard Ferrick, Network Administrator at Panama City – responsible for the city’s implementation of cloud computing
  • Today we leverage the cloud extensively and are able to innovate and provide more services and functionality without sacrificing the controls we need to ensure the safety of our data
  • We understood early on that our data in the cloud is still ours and needs to be equally protected, like our on-premise data. We use the cloud as our file server and need to make sure we foster collaboration but don’t leave room for human error and potential data breaches.Cloud Data Protection at the City of Panama has 3 elements:Data Governance – this helps us ensure that our employees are leveraging the cloud in accordance with defined policiesData Protection – making sure the data is where it should be, to prevent data loss or tamperingData Analytics – understanding user adoption, collaboration, helps us leverage our investment
  • A big consideration in our decision to go with Google Apps was the extensibility of the Marketplace model. We can seamlessly expand our offering with 3rd party applications that install in seconds, and provide immediate value, and only pay for what we truly need. This innovation multiple allows us to build a truly best-of-breed solution at a fraction of the cost.
  • We needed an “Enterprise Class Data Protection Solution”That’s exactly what we found with CloudLock.We can manage our Google Docs implementation as the cloud file server that it is.IT controls enable us to inventory all the documents in the domain without having to be shared on every single document.We can identify and quickly fix any data exposuresOur domain is continuously monitoredWe can migrate data between accounts with a simple wizard
  • State/Local Government Cloud Case Study

    1. 1. Panama City’s Cloud Success<br />Richard Ferrick<br />Network Administrator<br />Panama City, Florida<br />
    2. 2. Panama City’s Cloud Transition<br /><ul><li>2008 - Adoption of Cloud Computing
    3. 3. Deployment Strategy
    4. 4. Challenges During Transition
    5. 5. Where We Are Today</li></li></ul><li>Panama City’s Cloud Today<br /><ul><li>Leverage Cloud for:
    6. 6. Cost savings
    7. 7. Increased Collaboration
    8. 8. Remote Access
    9. 9. State of the art apps
    10. 10. Retain controls and protect city assets</li></li></ul><li>Cloud Data Protection<br /><ul><li>Google Docs is our Cloud File Server
    11. 11. Needed IT Controls like on-premise</li></ul>Google Docs<br />Data Governance<br />Data Protection<br />Data Analytics<br /><ul><li>Access Management
    12. 12. Monitoring & Alerts
    13. 13. Audit
    14. 14. Compliance
    15. 15. Data Migration
    16. 16. History & Change Reports
    17. 17. Data Vault (WORM)
    18. 18. Inventory
    19. 19. Search & Export
    20. 20. Usage & Collaboration Reports</li></li></ul><li>Google Apps Marketplace<br /><ul><li>Google’s strategic choice in offering advanced specialized solutions for customers
    21. 21. Following the success of the App Store
    22. 22. Customers benefit the most from a wide choice of solutions</li></ul>Panama City’s Use of Marketplace Apps<br />Aprigo CloudLock<br />Global Directory<br />Help Desk<br />Scan Integration<br />
    23. 23. Marketplace Example: CloudLock (by Aprigo)<br /><ul><li>CloudLock - great example of how the marketplace extends the Google Apps solution.
    24. 24. CloudLock - provides visibility & control into Panama City’s Cloud - Google Docs
    25. 25. Visibility & Control of all domain docs
    26. 26. Usage & Collaboration analytics
    27. 27. Operational efficiency
    28. 28. “Build vs Buy”</li></li></ul><li>Running Government in the Cloud<br />Gmail<br />Google Calendar<br />Google Docs<br />Google Video<br />Google Sites<br />How we use it…<br />
    29. 29. Running Government in the Cloud<br />Branded YouTube channel hosting all public meetings in their entirety.<br />
    30. 30. Running Government in the Cloud<br />The Employee Start Page<br /><ul><li>Standardized iGoogle Page
    31. 31. Google Apps Core Components</li></li></ul><li>Running Government in the Cloud<br />The City's Website<br /><ul><li>Public facing web site using Google Sites
    32. 32. Site updates more frequent</li></li></ul><li>Running Government in the Cloud<br />Simplified Public Records Request<br /><ul><li>Quick distribution
    33. 33. Less effort </li></li></ul><li>Running Government in the Cloud<br />Training in the Cloud<br /><ul><li>Google Apps
    34. 34. Human Resources
    35. 35. Police and Fire</li></li></ul><li>Cloud Computing Impact<br />Moving core messaging and collaboration to the cloud<br /><ul><li>Enables new avenues of communication
    36. 36. Apps are always being improved upon without using valuable IT resources.
    37. 37. Citizens have the ability to stay more informed</li>