Monitoring And Evaluation Of Knowledge Management

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A presentation at the 2009 Knowledge for Development in Africa conference in Namibia. Based on initial stages of a study for IKM emergent. see here for associated blog.... …

A presentation at the 2009 Knowledge for Development in Africa conference in Namibia. Based on initial stages of a study for IKM emergent. see here for associated blog....

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  • Me, odi, rapid, ikmOverview:
  • M&E: understanding what it is we are doing in order to:Maintain relevanceAssess effectivenessEnsure maximum efficiencyDemonstrate impactEnsure sustainabilityEach of these has an inward facing element aimed at improving, and an outward facing element aimed at proving.
  • Different monitoring areas: Activities, strategies, culture/environmentDifferent triggers: Either planned or emergentDifferent scales:Individual – KM for meOrganisation – KM for ODISector – KM for developmentDifferent assets: Information, knowledge, other intangible assets: motivation, capacity, empowerment, attitude, trustDifferent processes: knowledge generation, storage, translation, use, reflection and learningDifferent dynamics: power, perspectives, value systems
  • Identifying and optimising production, transferand use of knowledge by individuals, teams, organisations or communities in order to achieve positive results and realisation of goals.Not good enough – doesn’t cut enough of the dimensions
  • Individual – KM for meOrganisation – KM for ODISector – KM for developmentNot just knowledge but intangiblesEither planned or emergentActivities, strategies, culture
  • This framework incorporates the knowledge processes and adds three further domains:Links: within and across the organisation boundaries – networking, partnerships, communication, Context: Governance structures, management processes, institutional pressures, funding, historyExternal: partners, donors, other external agencies, networks, national, regional and global factors.


  • 1. Monitoring and Evaluation of Knowledge Management
    Knowledge for Development in Africa
    Simon Hearn, ODI,
  • 2. What is M&E
    Understanding what we are doing in order to:
    Maintain relevance
    Assess effectiveness
    Ensure maximum efficiency
    Demonstrate impact
    Guarantee sustainability
  • 3.
  • 4. Dimensions of M&E of KM
    Monitoring areas Activities - strategies - environment - culture
    Triggers of KM Planned - emergent
    Scales of KM Personal - organisation - development
    Asset Information - knowledge - other intangible assets
    Processes Generation - storage - translation - use
    Dynamics Power - perspectives - value systems
  • 5. Current practice
    KM itself not grounded
    No systematic approaches to M&E of KM
    Based on potential rather the evidence
    Information – knowledge confusion
    M&E of activities is strong
    For the purpose of organisational effectiveness and donor approval
  • 6. Result
  • 7. Knowledge generation
    Knowledge translation
    Knowledge application
  • 8. External factors
  • 9. Challenges
    Many actors, perspectives and agendas
    Competition of value systems
    Unavoidable power relations
    How to understand value of intangibles
    How to determine legitimacy of knowledge
    No time when busy doing
    No clear and agreed terminology
    No clear indicators
    How to attribute results to KM
    Measurement vs. understanding