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Saas Based Application


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  • 1. SAAS Based Application To Manage Law Firm Library Using Ticket Tracking and Knowledge Base Management
  • 2. Client provides best practices & management strategies for law firm library, reduce consulting cost and streamline overall legal research efficiency. The law firm library helps to meet the research needs of the law firm's lawyers. The solution tries to anticipate those research needs to help lawyers clarify and refine their research project and provide a real-time and cost-effective solution for that research project. Client is based out of US. The Client “40% cost savings on functionality development Executive Summary Client envisioned a SAAS based application to manage law firm library using Ticket Tracking and Knowledge Base Management. Sigma Infosolutions developed the application from concept to an end product. Our Business Analyst team focused on customer extensive r e q u i r e m e n t s p e c i f i c a t i o n documentation and click through mockups which they could use to get feedback on the product developed. Client was extremely communicative and tested the product as it was developed. This helped us to achieve our milestones and deliver a product Beta ready much faster. With a collaborative approach we were able to translate the business expertise of our client to make a product which though generic in concepts caters to a niche need. Business Case At times, law firm attorneys may need research to be performed on their behalf. This research is done by the Professional Researchers in the firm or out-sourced to a research firm. Our client is an expert in the field of legal research and wanted a product in the space of request tickets management. Sigma Infosolutions proposed to use Java/ Grails platform to build the application from concept to an end product for the Client. Sigma Infosolutions’ Java & Grails development team successfully developed the solutions from scratch. The team followed a hybrid approach for the project by having the base product ready using the waterfall SDLC and subsequently moving to Agile to incorporate end-client (application user) feedbacks and tweaks. Key Modules Developed o Ticket Tracking Module - We developed a ticket tracking solution focused on legal research, with the ability to manage the research notes and documents as a knowledge base. This solution can also handle the time tracking for billing purposes. Users can raise tickets by logging into the application as well as filling out an outlook form sent by admin to their Outlook mailbox. All requests are captured and loaded into database using SOAPAPI's. The tickets can be classified into various categories and each category has its own set of custom fields. The tickets are allocated based on various settings done by the Administrator – like manual allocation by Head Researcher, self- allocation, based on user's group etc. Solution
  • 3. Technology  Products development - Java/ J2EE stack, Grails ver. 1.3.7  User authorization & authentication - Spring Security Core 0.4.2  Email templates which can be customized by Admin - Grails CKeditor  Mail triggering - Grails Mail Plugin 0.9  Reading incoming mail - Quartz Scheduler  Capture the ticket data from mails - SOAP API interface using Grails XFire and WSClient  Charts development – JasperReports  Exporting reports in formats like CSV/ PDF etc. - Grails Export Plugin 0.8  Alerts - Cron Scheduler  Enhance customer experience - JQuery, JMESA, Ajax  Database - MySQL  Server - Linux server with Apache Business Benefits  Monthly technical availability is more than 99%  Complete set of data, functioning alarms in real-time  Ongoing operating costs at or better than budget  Low system overhead and lower support costs The ticket tracking workflow is managed by the system starting from creating a ticket to assignment, clarifications, status updates, time tracking, resolution, feedback and finally closure. The solution has a feature to short close the tickets or delete them as required. There is a highly customizable automated e-mail infrastructure, which can trigger emails on specific events. The researchers can also add notes to the tickets via emails. The researchers can provide solutions to tickets by means of multiple notes and upload documents. They can also interact with requestor. All communication and documents so done are tracked as a threaded communication. o Chart Based Reports Module - The solution gathers various metrics for each ticket. Leveraging our Business Intelligence capabilities Sigma Infosolutions' BI team designed chart based repots for the user. The reports can be sliced and diced on various parameters to enable the managers to assess the efficiency and accuracy of work done. Sigma Infosolutions' BI team also designed an interactive user friendly dashboard where a user can pin-up the current tickets the user is working on or wants to track. The user can also choose which tickets to be pinned-up. o Alert Module - Considering a response in time is vital, the system has an inbuilt alert mechanism to let the researchers and admin know when a request is about to fall due or overdue. The alert system is customizable and each firm can setup its own thresholds on when alerts are issued. o Role-based Security - The security of the application was a key factor in making many design decisions. The application is available on web and hence, standard security features like SSL, prevention of SQL Injection and cross-site scripting were provided. The access to the features is role based and a user can have multiple roles. Application Screens
  • 4. Now Attorneys can manage law Library requests better with, Reduce time on document retrieval requests, Find statutes on a particular research topic with real-time dashboards, Send preconfigured alerts and custom alerts About Sigma Infosolutions “  Sigma Group, an Indian conglomerate has more than 4 decades of experience in Mining, Chemicals Manufacturing & Export, Handicrafts Manufacturing & Exports, and Software Development  Sigma Infosolutions is a TUV certified ISO 9001:2008 and ISO 27001:2005 Company  Headquartered in US with development center in India  Some of our esteemed customers include Airtel, Zyme Solutions, Yodlee, Celerity Consulting, Resolution Economics, Birla Global Asset Finance, Fosroc Chemicals, Surgery Planet etc.  Sigma Infosolutions’ services comprises of application development, application management, IT Consulting, Offshore testing, and Website and Portal Development Sigma Infosolutions, Sigma Towers, #66/A, 13th Cross 6th Main, JP Nagar, 3rd Phase, Bangalore- 560078 Telephone: +91-80-40865100 Sigma Infosolutions, 2082 Michelson Dr. Suite 100, Irvine, CA 92612 Telephone: +1-714-717-1826 Fax: +1-866-405-6750, Toll Free: 1-888-861-7360 Website: E-mail: Toll Free: 1-888-861-7360