Outbound Reservation Management SystemDeveloped using J2EE Technologieswww.sigmainfo.net
The Ashok is the pride of hospitality. No hotel symbolizes the traditionalgrandeur and hospitality of the historic Capital...
Technology J2EE MS Access Up-gradable to database likeBusiness Benefits Monthly technical availability ismore than 98%...
Solution to Expedite Handling of Customer EnquiriesAbout Sigma Infosolutions“ Sigma Group, an Indian conglomerate has mor...
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Outbound Reservation Management System


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Outbound Reservation Management System Developed using J2EE Technologies

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Outbound Reservation Management System

  1. 1. Outbound Reservation Management SystemDeveloped using J2EE Technologieswww.sigmainfo.net
  2. 2. The Ashok is the pride of hospitality. No hotel symbolizes the traditionalgrandeur and hospitality of the historic Capital of India more then TheAshok.The Client provides has been an experience of luxury in contemporary andrelaxed homely comfort strategically located in bangalore.The ClientThe Client wanted to develop an Outbound Reservation Management Systema cost-effective means to access an integrated processing system thatcontains all the tools and information necessary to manage the completereservation management system. The Client was in need of reports,dashboards to organize guest data seemingly endless redundancy for betterapplication usage and visual reports for other Group Properties. Therefore,the Client wanted to partner with a team who could help them quicklyarchitect, develop, test, and implement these features. Sigma Infosolutionsproposed to build the core engine using J2EE technologies. The core enginewill now be integrate with the new system designed.Business Casesales@sigmainfo.net“40% cost savingson functionalitydevelopmentExecutive SummarySigma Infosolutions leveraged itsexpertise on J2EE Technologies toarchitect and develop the applicationfrom scratch. The core-application is anautomated reporting engine which allowsthe users to monitor, analyze andmanage, forecast and report theperformance of various high-levelbusiness objectives.The solution expedites follow up ofenquiries received for other “BharatGroup Properties” at the Bangalore SalesDesk.The solution has significantly improvedthe follow up procedure, reduced theeffort to follow up each enquiry and hascompletely eliminated the job ofcreating daily, weekly and monthlyreports. The solution helps Managementto do a much finer analysis of day-to-daysales data, resulting into improved andefficient monitoring of businessoperations.The solution is relevant for propertiesfor which the inventory of rooms is notavailable online on a real time basis.Sigma Infosolutions’ web development team successfully compiled a webarchitecture required for the project. We were able to successfully set up atemplate for the reporting structure across all different Group properties.The solution had 3 Group properties as sub-organizations in the suiteconsisting mainly of admin, manager and users.Key Modules Developedo Follow up on Customer enquirieso Management of data and reports - simplifying the interaction neededwithin the various Group propertiesKey Reports Developedo Weekly Productivity Reporto Hotel-wise Business Reporto Outbound Business Procured- Consolidatedo Outbound Business Procured - Detailedo Reservation Status Report – With an option to see all possiblecombinations of Property/Guest Name/Status/Reservation Period/ Overviewreportso Competition Information Reports – For a combination of any property,for a competitor, for any periodo Guest report - Guest name, (invoice(s)) status, total invoiced, totalpaid, balance, etc.Solution
  3. 3. Technology J2EE MS Access Up-gradable to database likeBusiness Benefits Monthly technical availability ismore than 98% An empowered solution to optimizeprocesses across all inventory 40% cost savings on functionalitydevelopment Complete set of data, functioningalarms in real-time Ongoing operating costs at or betterthan budget Low system overhead and lowerwww.sigmainfo.netNext PhaseThe solution has been designed using WebTechnologies and thus may be hosted onInternet and hence can be accessed byother Group properties.The next phase includes creating morereports for various sub organizations withsuitable enhancements, role basedaccess to data and reports may beprovided in the system.o A Sales co-coordinator receives Enquires from customers; other salesteam members through phone, fax or emailo Instead of sending an email directly to the property, he/she feeds it tothe system. Once all the relevant data is entered and stored, the systemsends an email to the property. At this stage, we have ensured that all themandatory information required by the property to make a decision is sentwith this order. This reduces communication for clarifying details of ordersbetween the sales office and the property reservation desko In step 2, an estimated response time (time in which the propertyshould come back on the status of the order) is being mentioned. This isused for alerting the sales coordinator, incases a timely response is notreceivedo As soon as a response is received from the property, the coordinatorfeeds the information into the system. Once all the info is fed, an automatedemail would be sent to the customer on the reservation statuso If the customer confirms the reservation, the same is automaticallyinformed to the customer as well as the hotelo Incase, a response is not received within the expected response time,the system creates an alert for the order for the response is dueo This alert has an option of sending first reminder email with necessarylevel of next escalationo If the response does not come with-in the stipulated time, alert andfollow up emails to next level are being sent. The number of levels ofescalation has been designed suiting the needs of the hotelo The step 6 to 8 can be completely automated (currently there is somemanual intervention), if neededo Reports on bookings, confirmations, cancellations, inquiries, averagetime to handle an inquiry etc are being generated from the data collectedfrom above stepso For clients not having emails, a standard letter is being generated withthe fax number mentioned on it, so that the same may be faxed manuallyo The same system is being used for following up of Banquets wello All the daily and weekly reports on the reservations etc. are nowpossible on a click of a button. It is possible to analyze the data at a muchmore granular levelWorkflow
  4. 4. Solution to Expedite Handling of Customer EnquiriesAbout Sigma Infosolutions“ Sigma Group, an Indian conglomerate has more than 4 decades of experience in Mining, Chemicals Manufacturing & Export,Handicrafts Manufacturing & Exports, and Software Development Sigma Infosolutions is a TUV certified ISO 9001:2008 and ISO 27001:2005 company Headquartered in US with development center in India Some of our esteemed customers include Airtel, Zyme Solutions, Yodlee, Celerity Consulting, Resolution Economics, BirlaGlobal Asset Finance, Fosroc Chemicals, Surgery Planet etc. Sigma Infosolutions’ services comprises of application development, application management, IT Consulting, Offshore testing,and Website and Portal DevelopmentSigma Infosolutions, Sigma Towers, #66/A, 13th Cross6th Main, JP Nagar, 3rd Phase, Bangalore- 560078Telephone: +91-80-40865100Sigma Infosolutions, 2082 Michelson Dr.Suite 100, Irvine, CA 92612Telephone: +1-714-717-1826Fax: +1-866-405-6750, Toll Free: 1-888-861-7360Website: www.sigmainfo.netE-mail: sales@sigmainfo.netToll Free: 1-888-861-7360