Online reputation management solution

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Online reputation management solution, know what your customers say about your brands

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Online reputation management solution

  1. 1. Online Reputation ManagementSocial Reputation Scoring, Social Indexing, Data Aggregation & Social Media MonitoringHelp protect your Brand, Individual or Business Name Onlinewww.sigmainfo.net
  2. 2. The Client is a global player in providing social reputation management toolwhich helps in bringing all reviews across various social review web sites inone place which is usable and actionable. Headquartered in California, itservices a host of international clients online.The ClientClient envisioned a versatile, dynamic and an interactive solution for theirservice space. The solution will compute social media standing as anaggregate score, considering reviews from various sites are based on rating,age of review and the number of reviews received. The application will helpits users to analyze social media presence. A dashboard which provides aneasy to interpret analysis reviews received are trending positive or negative.User will have an option to compare present & historical reviews, has anability to track the score, and work towards improving the scores by takingactions on the reviews. The action center allows tracking of trouble issuesand corrective action logging and allows making decisions on this data. Realtime analytics will help the user to rate against the competition and compareagainst others in various genres, cities and even against specific competitorsto see where the business rank against them and what do the competitors say.The word center can identify the keywords users mention when they arereviewing the business. With this vision, the client partnered with SigmaInfosolutions to built the solution from scratch.Business Casesales@sigmainfo.netChallenges Data concealing: Some sites dont allow the ability to access all the datavia the browser application. For example, Yelp –Allows only 1000 businesslisting. Blocking: Sites block the requests when the threshold exceeds.“40% cost savingson functionalitydevelopmentExecutive SummarySigma Infosolutions leveraged itsexpertise on Data Aggregation Capabilityusing .Net to develop mobile applicationalong with its web engine. Most small andmedium-sized businesses simply do nothave the time, knowledge or resources toeffectively manage or capitalize on thenew opportunities the social webcreates. Client wanted to build a solutionwhich will help to such businesses tounderstand their social reputation andability to act on them to improve theirsocial ranking.Successes Sigma Infosolutions built custom feed engine with alternative streamingURLs for data concealing. Designed smart proxy request mechanism to overcome the same.
  3. 3. Technology Desktop Application: MS .Net Suite[ASP .Net] Middleware: REST APIs in MS .NetSuite Data Aggregation: Java/J2EE Database: MySQL Test Automation: Selenium Platform: IIS on Windows Server2003 and Linux Servers forDatabase server and AggregationEngine iOS AndriodBusiness Benefits Monthly technical availability ismore than 98% An empowered solution to optimizeprocesses across the retail supplychain Complete set of data, functioningalarms in real-time Ongoing operating costs at or betterthan budget Low system Overhead and lowersupport costsSolutionSigma Infosolutions’ BI team successfully compiled .Net architecture required for theproject. Built the desktop and middle tier as part of the initial engagement.Subsequently customer engaged us for the following:Key Modules Developedo Andriod & IPhone application developmento Aggregation Engine development [pulled it out from another vendor]o Testing &Automation Serviceso Application Maintenance & Monitoring ServicesSome integrations with 3rd party products or componentso Recurly for Subscription Billingo jQuery for DHTMLGoogle Charts for Chartso JSoup for HTMLParsingo XStream for XMLHandlingo Scooter Framework for Database Interactionso OpenCloud for creating & managing tag cloudwww.sigmainfo.netMajor Breakthroughso Picked up a failed data aggregation project and fixed the sameo Data Aggregation Capability with infrastructure to support any review sites infutureo Online Reputation Solution Capabilityo First full Scale .Net Project
  4. 4. Built a frictionless process forSocial Media Monitoring & Social Indexing SolutionAbout Sigma Infosolutions“ Sigma Group, an Indian conglomerate has more than 4 decades of experience in Mining, Chemicals Manufacturing & Export,Handicrafts Manufacturing & Exports, and Software Development Sigma Infosolutions is a TUV certified ISO 9001:2008 and ISO 27001:2005 company Headquartered in US with development center in India Some of our esteemed customers include Airtel, Zyme Solutions, Yodlee, Celerity Consulting, Resolution Economics, BirlaGlobal Asset Finance, Fosroc Chemicals, Surgery Planet etc. Sigma Infosolutions’ services comprises of application development, application management, IT Consulting, Offshore testing,and Website and Portal DevelopmentSigma Infosolutions, Sigma Towers, #66/A, 13th Cross6th Main, JP Nagar, 3rd Phase, Bangalore- 560078Telephone: +91-80-40865100Sigma Infosolutions, 2082 Michelson Dr.Suite 100, Irvine, CA 92612Telephone: +1-714-717-1826Fax: +1-866-405-6750, Toll Free: 1-888-861-7360Website: www.sigmainfo.netE-mail: sales@sigmainfo.netToll Free: 1-888-861-7360

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