CRM gives an edge to copper manufacturing company

463 views
431 views

Published on

Case Study on how a $ 4 Billion company benefits in customer engagement using a customized CRM from Sigma Infosolutions

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
463
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
10
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

CRM gives an edge to copper manufacturing company

  1. 1. Increased Operational Efficiency through Sales Force Automation for a Leading Copper Mining Company
  2. 2. Executive Summary The ClientThe client is a leading global non- The client, a leading producer of copper in the world is headquartered inferrous metals and mining company, Mumbai, India. With assets of more than USD 9 Billion and nearly 20,000engaged in the production of copper employees spread globally, it commands over 40% share in domestic coppercathodes and tubes through smelting market. It has 14.2 million tonnes of copper ore reserves in Australia andand refining. In order to sustain operates Indias largest private sector continuous cast copper rods plantsbusiness profitability and growth, through copper smelting and refining.accurate communication withcustomers and timely analysis of salesdata is critical. The clients salesteams were using excel sheets for Business Casemaintaining customer data, which Just like any traded commodity, price and quality of copper sold by all thewas unable to cope with the copper producers is the same. However, customer service, speed, andincreasing business. The client accuracy of a delivery becomes a key differentiator between suppliers. Theapproached Sigma Infosolutions to industry is extremely price sensitive, and hence the ability of the sales teamdevelop a sales force automation to close an order and process it quickly can become a critical competitivesolution that could be used for a advantage for any supplier.dynamic and effective salesmanagement. The clients sales management involved emails, telephonic calls, and MS Excel sheets, which was manual and resource dependent. All the information was collated at the end of the month to get monthly sales data, which was time-consuming and prone to errors, and thereby ineffective for streamlining production and inventory. The client decided to implement a sales force automation (SFA) solution to increase operational effectiveness of its sales team.“ Improved front line efficiency and Challenges The clients sales teams were deputed across the globe to promote sales through coordination with existing, new as well as prospective customers. effectiveness The sales teams for both export as well as domestic business were expected for driving to maintain a daily flow of information of their sales position within their growth hierarchy, as well as to the top management. These teams were using different methodologies for tracking and reporting sales processes. It was therefore a challenge to streamline their different business requirements into a unified SFA solution. Also, it was a challenge to train and orient the business users of the application. With a large amount of data being pushed through remote connections, the speed of the application over the network was critical. Also, it was important to implement security into the database to prevent pilferage. sales@sigmainfo.net
  3. 3. Solution TechnologySigma Infosolutions team worked closely with the clients team to design a l J2EEcustomized solution for automating both domestic as well as export sales l MySQL deployed on with Apacheprocesses. The SFA solution comprehensively removed the need for manual tomcat serverintervention and enhanced the operational effectiveness of its sales teams. Acentralized database allowed customized reporting and business intelligence l GRAILS development environmentacross all the users. User orientation and training was also conducted toenable hassle free adoption by the sales teams. The SFA applicationimplemented by Sigma Infosolutions was a web-enabled system with a user-friendly interface and customizable reporting capability. Users from aroundthe world could access the application securely and collaborate on everysales related data. Business Benefits The SFA solution helped the client to focus on enhanced customer service and build a competitive advantage. The specific areas of impact it had on the business were: l Significantly improved sales forecasting and productivity l Increased focus on customer management, thereby improving customer service which led to increased customer satisfaction and loyalty l Enabled 100% visibility of sales operations with centralized tracking mechanism l Improved communication between customers and the sales teams, as well as within the clients delivery departmentswww.sigmainfo.net
  4. 4. “ Gained competitive advantage through streamlined sales operationsAbout Sigma Infosolutionsl Sigma Group, an Indian conglomerate has more than 4 decades of experience in Mining, Chemicals Manufacturing & Export, Handicrafts Manufacturing & Exports, and Software Developmentl Sigma Infosolutions is a TUV certified ISO 9001:2008 companyl Headquartered in US with presence in Indial Some of our esteemed customers include Airtel, Zyme Solutions, Yodlee, Celerity Consulting, Resolution Economics, Birla Global Asset Finance, Fosroc Chemicals, Surgery Planet etc.l Sigma Infosolutions’ services comprises of application development, application management, IT Consulting, Offshore testing, and Website and Portal DevelopmentSigma Infosolutions, 2082 Michelson Dr. Sigma Infosolutions, Sigma Towers, #66/A, 13th CrossSuite 100, Irvine, CA 92612 6th Main, JP Nagar, 3rd Phase, Bangalore- 560078Telephone: +1-714-717-1826 Telephone: +91-80-40865100Fax: +1-866-405-6750, Toll Free: 1-888-861-7360 Fax: +91-80-40865103

×