CUSTOMER REVIEWS Keenly priced tickets. They take a practical view of baggage allowances, which is very helpful. Overhead lockers are somewhat low and can be awkward for odd-shaped carry-on bags. FAs are very courteous. Seat pitch is unsatisfactory but for short flights this may not pose a problem. Delhi to Srinagar via Jammu. The time of my web-booked flight had changed, but I had not been notified of this and therefore arrived at the airport far too early. Luckily there was an earlier flight and the person at the ticket counter changed my booking to this flight at no extra cost. Seats were allocated at check in, but there was no scramble anyway, as there were only 100 passengers. The 737-800 was clean and the crew were quite friendly. Overall a positive experience
INTERESTING CUSTOMER COMENT’S:- ADEQUATELY PRICED “INSIDE TEMPRATURE MORE THAN OUTSIDE” “PATHETIC CANCELLATION” “YOU GET WHAT YOU PAY” SEAT PITCH VERY TIGHT “AIRLINES FROM HELL” LOVE SPICE FOR LIFE “JUVENILE CHECK IN RULES” “SPICELATE AIRLINES” FIRST FLIGHT MADE DELIGHTFUL.
SpiceJet.com wins Best Website Award New Delhi, February 1, 2010 SpiceJet won this award for:- Its booking portal's user friendly interface, Relevant local content and transparent display of price. Enabling SpiceJet consumers to make informed choices with ease. The award was given on January 28 at the recently concluded ‘World Low Cost Airlines Asia Pacific Conference' at Singapore, by Dale Lawrence, Director, Corporate Communications, Pacific Asia Travel Association (PATA).
Model based on these steps:- Flying experience – Airport baggage services - Arrival service - Cabin crew - Check-in process - In-Cabin Experience - General approach to customers - Call center experience - Complaint handling -