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Improving customer service within the supply chain

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  • 1. IMPROVING CUSTOMER VALUE WITHIN THE SUPPLY CHAIN THE IMPACT OF CONTAINER TRACKING SYSTEMS By Govardhan Rajayogam 1 st of October 2009
  • 2. PRESENTATION OUTLINE
    • The Industry Today
    • The Intent of Tracking Containers
    • Container Tracking Systems
    • How Container Tracking Improves the Industry
    • Focusing on Customer Value
    • Final Thoughts
  • 3.
    • Supply Chain Example
  • 4.  
  • 5. THE INDUSTRY TODAY
    • Trade has elevated in recent years
    • Increased risk
    • International trade largely dependant on containers
    • Competitive Chains
  • 6. THE PURPOSE OF TRACKING CONTAINERS
    • Sharpen the visibility in the supply chain
    • Improve availability of accurate real time information
    • Enhance security
    • Facilitating the collaborative network
    • Supporting the plans
    • Reduces insurance costs
    • Offering value to customers
  • 7. CONTAINER TRACKING SYSTEMS
    • Influence of Technology
    • EDI (Electronic Data Interchange)
    • RFID (Radio Frequency Identification)
    • GPS (Global Positioning System)
    • GNSS (Global Navigation Satellites System)
    • Wi-Fi (Wireless Fidelity)
  • 8. HOW CONTAINER TRACKING IMPROVES THE INDUSTRY
    • Cuts costs
    • Provides real time information
    • Increased visibility & service reliability
    • Improved Efficiencies
    • Reduces unnecessary emissions to the environment
    • Better Inventory Management
    • Refined security
  • 9. TRACKING CONTAINERS FOCUSING ON CUSTOMER VALUE
    • Receiving the right products
    • Better Communication
    • Accessible data
    • Reliable service
  • 10. FINAL THOUGHTS
    • Improves the processes/ performance
    • Good Relationships
    • Efficient/ Effective
    • Satisfaction
  • 11.
    • THANK YOU
    • ANY QUESTIONS ?

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