IMPROVING CUSTOMER VALUE WITHIN THE SUPPLY CHAIN THE IMPACT OF CONTAINER TRACKING SYSTEMS  By  Govardhan Rajayogam 1 st  o...
PRESENTATION OUTLINE <ul><li>The Industry Today </li></ul><ul><li>The Intent of Tracking Containers </li></ul><ul><li>Cont...
<ul><li>Supply Chain Example </li></ul>
 
THE INDUSTRY TODAY <ul><li>Trade has elevated in recent years </li></ul><ul><li>Increased risk  </li></ul><ul><li>Internat...
THE PURPOSE OF TRACKING CONTAINERS <ul><li>Sharpen the visibility in the supply chain </li></ul><ul><li>Improve availabili...
CONTAINER TRACKING SYSTEMS <ul><li>Influence of Technology </li></ul><ul><li>EDI (Electronic Data Interchange) </li></ul><...
HOW CONTAINER TRACKING IMPROVES THE INDUSTRY <ul><li>Cuts costs </li></ul><ul><li>Provides real time information </li></ul...
TRACKING CONTAINERS FOCUSING ON CUSTOMER VALUE <ul><li>Receiving the right products </li></ul><ul><li>Better Communication...
FINAL THOUGHTS <ul><li>Improves the processes/ performance </li></ul><ul><li>Good Relationships </li></ul><ul><li>Efficien...
<ul><li>THANK YOU </li></ul><ul><li>ANY QUESTIONS ? </li></ul>
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Improving customer service within the supply chain

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Improving customer service within the supply chain

  1. 1. IMPROVING CUSTOMER VALUE WITHIN THE SUPPLY CHAIN THE IMPACT OF CONTAINER TRACKING SYSTEMS By Govardhan Rajayogam 1 st of October 2009
  2. 2. PRESENTATION OUTLINE <ul><li>The Industry Today </li></ul><ul><li>The Intent of Tracking Containers </li></ul><ul><li>Container Tracking Systems </li></ul><ul><li>How Container Tracking Improves the Industry </li></ul><ul><li>Focusing on Customer Value </li></ul><ul><li>Final Thoughts </li></ul>
  3. 3. <ul><li>Supply Chain Example </li></ul>
  4. 5. THE INDUSTRY TODAY <ul><li>Trade has elevated in recent years </li></ul><ul><li>Increased risk </li></ul><ul><li>International trade largely dependant on containers </li></ul><ul><li>Competitive Chains </li></ul>
  5. 6. THE PURPOSE OF TRACKING CONTAINERS <ul><li>Sharpen the visibility in the supply chain </li></ul><ul><li>Improve availability of accurate real time information </li></ul><ul><li>Enhance security </li></ul><ul><li>Facilitating the collaborative network </li></ul><ul><li>Supporting the plans </li></ul><ul><li>Reduces insurance costs </li></ul><ul><li>Offering value to customers </li></ul>
  6. 7. CONTAINER TRACKING SYSTEMS <ul><li>Influence of Technology </li></ul><ul><li>EDI (Electronic Data Interchange) </li></ul><ul><li>RFID (Radio Frequency Identification) </li></ul><ul><li>GPS (Global Positioning System) </li></ul><ul><li>GNSS (Global Navigation Satellites System) </li></ul><ul><li>Wi-Fi (Wireless Fidelity) </li></ul>
  7. 8. HOW CONTAINER TRACKING IMPROVES THE INDUSTRY <ul><li>Cuts costs </li></ul><ul><li>Provides real time information </li></ul><ul><li>Increased visibility & service reliability </li></ul><ul><li>Improved Efficiencies </li></ul><ul><li>Reduces unnecessary emissions to the environment </li></ul><ul><li>Better Inventory Management </li></ul><ul><li>Refined security </li></ul>
  8. 9. TRACKING CONTAINERS FOCUSING ON CUSTOMER VALUE <ul><li>Receiving the right products </li></ul><ul><li>Better Communication </li></ul><ul><li>Accessible data </li></ul><ul><li>Reliable service </li></ul>
  9. 10. FINAL THOUGHTS <ul><li>Improves the processes/ performance </li></ul><ul><li>Good Relationships </li></ul><ul><li>Efficient/ Effective </li></ul><ul><li>Satisfaction </li></ul>
  10. 11. <ul><li>THANK YOU </li></ul><ul><li>ANY QUESTIONS ? </li></ul>
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