Survey - Customer Satisfaction Results - Sage Software March 2005
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Survey - Customer Satisfaction Results - Sage Software March 2005 - Presentation Transcript
- Customer Satisfaction Results Released by Sage Software March 2005 2004 All Others SCI 8.42 8.03 Overall Satisfaction with Reseller Performance Over the Past Year 8.91 8.06 Response Time for Solving Problems 9.36 8.28 Technical Competency of the Reseller 9.45 8.24 Accuracy and Quality of Technical Support 8.50 7.83 Satisfaction with Support Effectiveness Overall 8.82 7.84 Time to Reach Technical Support Personnel 8.45 7.66 Time to Resolve Issues Scores out of a possible 10 Sage Software Customer Satisfaction
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