Service Business Structure 06/07/09 Business Models static base dynamic base core domain 1 domain 2 consolidation static = context of where and how you do business, basic capabilities, service enabler dynamic = service delivery TrackingSystem, DynamicBusinessInstance, (post, settle, close, verify) Audittrail(technical,business) Party, Account, Agreement, StaticBusinessInstance (open, consolidate, close, modify, search) agreement

Notes Precondition for dynamic business instances: existence of agreement in consolidated state The enabler/consolidation/delivery model for service businesses: how is security handled? Check roles filled by right people. 06/07/09 Business Models

Precondition for dynamic business instances: existence of agreement in consolidated state

The enabler/consolidation/delivery model for service businesses: how is security handled? Check roles filled by right people.

Industrial Business Structure 06/07/09 Business Models static base dynamic base core domain 1 domain 2 consolidation static = context of where and how you do business, basic capabilities dynamic = service delivery new BusinessInstance, complicated Tracking, multiple agreements per business instance agreement

University 06/07/09 Business Models static base dynamic base core grad undergrad consolidation degree/course catalog scheduling of courses course delivery agreement

Bank 06/07/09 Business Models static base dynamic base core PB CB consolidation product catalog value movement customer interactions PB = private banking CB = corporate banking agreement

Service Business Structure: Business Instance 06/07/09 Business Models static base dynamic base core domain 1 domain 2 consolidation account open party, search Tracking System, Audittrail(technical,business) post, settle, close, verify business instance = group of transactions

Bank: Business Instance 06/07/09 Business Models static base dynamic base core domain 1 domain 2 consolidation open party, search post, settle, close, verify agreement

University: Business Instance 06/07/09 Business Models static base dynamic base core domain 1 domain 2 consolidation open student, search post, produce transcript, graduate, verify graduation requirements admission => agreement

Business Units client facing = market facing U: registrar, faculty, admission, purchasing B: client advisors = front division regulatory facing U: president, deans, board B: CEO (officers), board street facing (competitor facing) U: other universities and research ind. labs, journals B: investment banking, treasury 06/07/09 Business Models

client facing = market facing

U: registrar, faculty, admission, purchasing

B: client advisors = front division

regulatory facing

U: president, deans, board

B: CEO (officers), board

street facing (competitor facing)

U: other universities and research ind. labs, journals

B: investment banking, treasury

Notes no workflows; only business processes comprised of activities; separation of concerns workflows are refinement of business processes order routing: in Business Instance settlement before printing 06/07/09 Business Models

no workflows; only business processes comprised of activities; separation of concerns

workflows are refinement of business processes

order routing: in Business Instance

settlement before printing

Need three levels? business processes expressed in terms of activity roles activity roles expressed in terms of organizational roles organizational roles matched to employee roles: different levels of security 06/07/09 Business Models

business processes expressed in terms of activity roles

activity roles expressed in terms of organizational roles

organizational roles matched to employee roles: different levels of security

Business instances static: triggers: open, consolidate, close, modify, search, view, find. changing addressing results in new agreement; name change does not result in new agreement, modify client relation dynamic: posting, risk event instance (not input) triggers of business instances withdrawal, deposit, over-the-counter transaction, reverse entry posting settlement (periodic or closing): interest and fee calculation 06/07/09 Business Models

static: triggers: open, consolidate, close, modify, search, view, find.

changing addressing results in new agreement; name change does not result in new agreement, modify client relation

dynamic: posting, risk event instance (not input)

triggers of business instances

withdrawal, deposit, over-the-counter transaction, reverse entry posting

settlement (periodic or closing): interest and fee calculation

BI: withdrawal, deposit, PB,CB receiving (credited) account, charged account when who agreement? transaction permitted by this person? instruction date posting date order routing: input = output check regulatory restrictions: amount too large execute transaction 06/07/09 Business Models

receiving (credited) account, charged account

when

who

agreement? transaction permitted by this person?

instruction date

posting date

order routing: input = output

check regulatory restrictions: amount too large

execute transaction

check state status: bank balance, internal account, internal agreement, post for all accounts, no interest, compute balance 06/07/09 Business Models

status: bank balance, internal account, internal agreement, post for all accounts, no interest, compute balance

Organization chart: Bank Administration Treasury, Risk, Distribution, Financial, Audit, Compliance&Legal Divisions Investment Management Businessarea: Investment: persons: Corporate Wealth Management (one party) Businessarea: Private, Retail Asset Management (multiple parties) Pension Funds, Equity Capital 06/07/09 Business Models

Administration

Treasury, Risk, Distribution, Financial, Audit, Compliance&Legal

Divisions

Investment Management

Businessarea:

Investment: persons:

Corporate

Wealth Management (one party)

Businessarea: Private, Retail

Asset Management (multiple parties)

Pension Funds, Equity Capital

06/07/09 Business Models function = mets

activity : which roles are allowed to perform it? Party: bank employee plays role employee roles organization unit roles 06/07/09 Business Models

activity : which roles are allowed to perform it?

Party: bank employee plays role

employee roles

organization unit roles