Bussiness Etiquette


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Bussiness Etiquette

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Bussiness Etiquette

  2. 3. SOFT SKILLS QUOTIENT Soft skills are outside the traditional areas of specific knowledge general intelligence, technical and professional skills . Soft skills is the yardstick with which the employers are appraising the productivity and potentiality of employees along with the IQ level and level of expertise
  3. 4. <ul><li>Sample the following instances ; </li></ul><ul><li>Ashok has passed MBA with distinction and got an excellent offer from a blue-chip company, however, he had to quit the organisation owing to the lack of competing spirit to create that difference in the marketplace. </li></ul>
  4. 5. <ul><li>Sandhya, a major in HR with sound theoretical knowledge in labour laws joined an IT behemoth with a good pay package. Sandhya somehow could not stand up to the expectation of his superior as she lacked good interpersonal skills, while functioning in a team. </li></ul>
  5. 6. <ul><li>David joined a FMCG giant in the logistics department, a gold medalist in management. It was noticed that he did not have a balanced approach leading to his overreaction most of the times. David was counseled a number of times, however, his change in conduct was momentary, finally loosing his plum post. </li></ul>
  6. 7. THINK <ul><li>Is there a cost to rude behaviour ? </li></ul><ul><li>Rudeness costs a great deal of time and money. A marketing company spent 29% of its time on resolving conflicts, problems and miscommunication with employees and clients. A staggering amount of money is spent and it affects the bottom line. </li></ul><ul><li>Business etiquette are important in creating culture of respect and service for clients. </li></ul><ul><li>Etiquette helps stay ahead in competitive business. </li></ul><ul><li>Helps to gain goodwill. </li></ul><ul><li>Fruitful and rewarding relationships are built. </li></ul><ul><li>Promotes business-staff with etiquettes are the best form of advertisement. </li></ul><ul><li>Etiquette is the lubricant for daily stress and conflicts that are inherent when humans interact closely with one another on daily basis. </li></ul><ul><li>A word of caution; do not be mislead that etiquettes are incompatible with being tough in business. Strength can exist without mean ness. Strength and firmness can exist with diplomacy. When appropriately combined they really make an impact. . </li></ul>
  7. 8. YOU AND YOUR CO WORKERS <ul><li>Navigating the day-in-day-out of the workplace can be an adventure fraught not only with questions but with hazards. </li></ul><ul><li>As the modern office becomes both more technical and more egalitarian, the rules of conduct have changed. Etiquette is the secret that enables you to get through difficult situations at work with both your professional reputation and sanity intact. </li></ul>
  8. 9. GETTING AHEAD IN BUSINESS <ul><li>Good manners, work ethics, conscientious attitude and overall performance contribute to future promotions. </li></ul><ul><li>ACCURACY - spelling and punctuation errors, misspelled names, incorrect addresses, faulty grammar, incoherent sentences and paragraphs should be avoided. </li></ul><ul><li>ATTITUDE - assignment, complete it or complain about it. </li></ul><ul><li>DEADLINES - turn in reports when they are due, be prompt for meetings. </li></ul><ul><li>GOOD USE OF TIME - do not let people use you as an excuse to waste time , both theirs and yours. </li></ul>
  9. 10. <ul><li>SPEECH - C orporates will not place personnel with poor speech in positions where they come into contact with outsiders. Poor speech is an handicap in business. </li></ul><ul><li>TAKING INITIATIVE - motivates developing leadership towards group achievement. </li></ul><ul><li>THOUGHTFULNESS - can go long way towards creating a pleasant atmosphere. It is answering needs before they are asked. </li></ul>
  10. 11. THINGS TO AVOID <ul><li>Absence </li></ul><ul><li>Borrowing </li></ul><ul><li>Breaking confidences </li></ul><ul><li>Criticism </li></ul><ul><li>Drinking </li></ul><ul><li>Gossip </li></ul><ul><li>Messiness </li></ul><ul><li>Obscene language </li></ul><ul><li>Romance </li></ul><ul><li>Shouting </li></ul><ul><li>Temper </li></ul><ul><li>Smoking </li></ul><ul><li>Privacy </li></ul><ul><li>Wasting time </li></ul><ul><li>Reprimands </li></ul><ul><li>Personal problems </li></ul>
  11. 12. <ul><li>Personal space of your co worker should be respected. </li></ul><ul><li>In business rank is power so be conscious of the position of the person with whom you are talking. </li></ul><ul><li>Requesting and offering help- best way to get help is to give it. Thank you is very essential. </li></ul><ul><li>Giving and accepting compliments- saying ‘Well done’ Or ‘Good job’. </li></ul><ul><li>Animosities and squabbles- first rule is not to avoid disagreeing when you feel strongly about an issue. You have an ethical obligation to state your case as strongly as you can. Ideally disagreement between co workers should be resolved in private. But during brainstorming session- pay attention to the reaction of others. </li></ul>
  12. 13. <ul><li>Don’t make it personal </li></ul><ul><li>Stick to the subject </li></ul><ul><li>Be open to compromise </li></ul><ul><li>Don’t gloat </li></ul><ul><li>Gossip and Rumors- becomes malignant when it does someone harm no matter how slight or unintended </li></ul><ul><li>Squelching offensive comments- like being defamed, insulted or patronized, blatant racist remarks- confront the remark rather than the speaker </li></ul><ul><li>Other odours- co workers bad breadth, body odour, smelly feet are extremely touchy issues. </li></ul>
  13. 14. <ul><li>Almost any topic is up for grabs as long as it is not malicious, derogatory, inflammatory or indiscreet. </li></ul><ul><li>Don’t over stay your welcome </li></ul><ul><li>Avoid subject that are too personal </li></ul><ul><li>Small talk- is an important part of building business relationships </li></ul><ul><li>Be careful not to repeat yourself </li></ul><ul><li>Keep abreast of the world issues </li></ul><ul><li>Be aware of the impact of small talk on those working around you. </li></ul><ul><li>To end small talk , leave after your statement , not after the other person has made a statement. </li></ul>
  14. 15. <ul><li>Customer is the king </li></ul><ul><li>Here to please the customer </li></ul><ul><li>What pleases you / normal human being? </li></ul><ul><li>E.g.: a yatch, a hilltop house, CEO of a company, money etc. </li></ul>
  15. 16. <ul><li>PLEASING THE CUSTOMER </li></ul><ul><li>The first rule is to treat everyone with full respect. </li></ul><ul><li>Be there - whether it’s a important call or not, attending a session where valuable information will be exchanged even if at a inconvenient time. </li></ul><ul><li>Listen carefully - every word, every pause, every tone, take notes. </li></ul><ul><li>Hear - absorbing what the speaker is saying, why he is saying it and what it means for your future association. </li></ul><ul><li>Asking the right questions - sets you on the road to success. </li></ul><ul><li>Gentle guidance - move the conversation along with gentle intelligent questions.example - “ I hope you don’t mind my asking but…..” </li></ul>