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Quality Management In Construction
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Quality Management In Construction

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  • QUALITY MANAGEMENT PRINCIPLES The quality management principles are a set of comprehensive and fundamental rules or beliefs for leading and operating an organisation. They aim at continually improving performance over long term, by focusing on customers while addressing the needs of all stakeholders.As per the ISO, the following eight quality management principles can facilitate any organisation in creating quality work culture and successful implementation of quality management.1. Customer-focused OrganisationOrganizations depend on their customers. Customer-focused organisations produce products and services that customers need and provide them satisfaction. This can be achieved by the following actions: • Identify customer needs. • Design a product that responds to customer needs. • Produce and deliver the product as per the design. • Enhance after-sales service and handle complaints quickly. • Measure customer satisfaction. • Improve quality to delight the customer.2. LeadershipSenior leaders of an organisation need to set directions and create customer orientation, clear and visible quality values and high expectations. Values, directions and expectations must address all stakeholders. The senior leaders must commit to the development of the entire workforce and should encourage participation, learning innovation and creativity by all employees. Through their personal roles in planning, communications, review or organisation performance and employee recognition, the leaders serve as role models who reinforce values and expectations and build leadership and initiative.3. Involvement of PeopleInvolvement of the people is one way of improving quality and productivity. Involving people at all levels enables their abilities to be used for the benefit of the organisation. This can be done by providing a good corporate work culture, providing an interesting work system and environment, and building the capability of people to perform assigned tasks in the organisation. 4. Process ApproachA desired result is achieved more efficiently when related resources and activities are managed as a process.5. Systems Approach to ManagementIdentifying, understanding and managing a system of interrelated processes for a given objective contributes to the effectiveness and efficiency of the organisation. 6. Continuous ImprovementA permanent objective of the organisation is that it should continuously improve performance by addressing the needs of all the interested parties. 7. Factual Approach to Decision-makingEffective decisions are based on the logical or intuitive analysis of data and information8. Mutually Beneficial Supplier RelationshipThe ability of the organisation and its suppliers to create value is enhanced by mutually beneficial relationships.The main purposes of quality management systems can be summarised as below:• Customer satisfaction/customer delight by assuring the required minimum level of consistent quality.• Satisfying 'internal customers'.• Assuring the management of doing this at minimum possible total cost of quality.• Maximising output to input ratios of processes.• 'Prevention is better than cure' strategy to be implemented.• Improve quality of communication all around.• Develop competent sub-contractors as partners.• Make continual improvement an ongoing feature of the company's culture.
  • It introduced the sayings "fit for purpose" and "do it right the first time". It includes the regulation of the quality of raw materials, assemblies, products and components; services related to production; and management, production, and inspection processes.
  • Quality control principles can also be utilized in service industries.
  • The need for audit Once procedures are established, how can it be ensured that the procedures are being implemented and are effective? What takes the place of inspection in the old system of operation? The answer is a compliance audit.An audit is undertaken to indicate whether a procedure or job instruction is working satisfactorily. Verifying, by audit, that the quality system requirements are being followed throughout the organization and that effective procedures and job instructions are being implemented by all departments or disciplines.Verifying that those responsible for controlling and checking an activity have done so in a systematic manner and that there is objective evidence available to confirm such;Ensuring that all procedural non-conformances are resolved.Ensuring that fundamental working methods are established and that fully approved procedures are developed to cover them and that all departments and personnel are aware of, and have access to, current versions of these procedures.Verifying that all procedures are regularly reviewed and updated as necessary.Determining and reporting the principal causes of quality losses and non-conformances;Determining, with senior management, where improvements are required and, where necessary, recommending the corrective action.
  • Quality control is the collective term for in-process activities and techniques intended to create specific quality characteristics. These includes monitoring, reduction of variation, elimination of known causes, and efforts to increase economic effectiveness.Quality ControlQuality control refers to the activities associated with the creation of project deliverables. It is used to verify that deliverables are of acceptable quality and that they meet the completeness and correctness criteria established in the quality planning process. Quality control is conducted continually throughout a project and is the responsibility of team members and the project manager.Quality ToolsList any quality-related tools that this project will utilize
  • Preventing mistakes is much more time and cost-effective than correcting them.

Quality Management In Construction Quality Management In Construction Presentation Transcript

  • Quality in Construction Works
    An Introduction to QA/QC Concept and Quality Management System Based on ISO 9001:2008
  • Typical Slogan
    “Open Challenge
    Quick Response”
    The BIG QUESTION is:
    How do we meet the challenge and achieve the benefits?
  • Our Only Answer
    ISO 9001:2008
    and QA/QC
  • ISO TC176 Update - BIS
    The Process Approach
  • 1. CUSTOMER FOCUS
    2. LEADERSHIP
    8 MANAGEMENT PRINCIPLES
    ISO 9001
    3. INVOLVEMENT OF PEOPLE
    4. PROCESS APPROACH
    5. SYSTEM APPROACH
    6. CONTINUAL IMPROVEMENT
    7. FACTUAL APPROACH
    8. MUTUAL BENEFICIAL SUPPLIER RELATIONSHIPS
  • 6
    LEVEL 1 - QUALITY MANUAL
    Quality Policy
    Quality Objectives
    Requirement Standard
    Other Statutory and Regulatory Requirements
  • LEVEL 2 - QUALITY PROCEDURES
    Control of Documents
    Control of Records
    Internal Quality Audits
    Control of Non-conforming Products
    Corrective Action
    Preventive Action
    7
  • 8
    LEVEL 3 - QUALITY PLAN
    Incoming Inspection Plan
    In-Process Inspection Plan
    Final Test Report/ Inspection Plan
    Work Instruction
  • 9
    LEVEL 4 - FORMS / FORMATS/RECORDS
    Testing Report forms
    Commissioning Report Forms
    Inspection forms
    Check Sheets/Check List
    Miscellaneous Documentation Forms
  • Management Review
    Competence, Training and Awareness
    Planning and Production
    Review of Requirement Related to Product
    Design and Development Input
    10
    23 MANDATORY RECORDS
  • 11
    23 MANDATORY RECORDS
    Design and Development Output
    Design and Development Review
    Design and Development Verification
    Design and Development Validation
    Control of Design and Development Changes
  • 12
    23 MANDATORY RECORDS
    Purchasing Process
    Availability of Monitoring and Measuring Equipment
    Preservation of Product
    Customer Property
    Control of Monitoring and Measuring Equipment
    Standards used for Calibrating Monitoring and Measuring Equipment
  • 13
    23 MANDATORY RECORDS
    Identify and Enable Calibration
    Result of Calibration and Verification
    Internal Audit
    Monitoring and Measurement of Product
    Control of Non-conforming Product
    Corrective Action
    Preventive Action
  • Applying Quality Management System (ISO 9001) in Construction Works
  • QA/QC Concepts
    Quality Assurance
    Quality Assurance (or QA) covers all activities from design, development, production, installation, servicing and documentation.
  • QA/QC Concepts
    Quality Control
    Quality control refers to the process,
    most often implemented in manufacturing,
    monitoring the quality of finished products through statistical measures and
    an overall corporate commitment to producing defect-free products.
  • QA/QC Concepts
    Organizational Level.
    At the organizational level, QA activities ensure that the program or organization is successful by overseeing the system implementation necessary for individual projects in the program, and making sure activities have the resources they need to be successful.
  • QA/QC Concepts
    Project Level (Design, Estimate and Initiation)
    At the project level, QA activities support the success of an individual project by ensuring that accurate information is channeled to the right people at the right time so that decisions can be made during project implementation.
  • QA/QC Concepts
    Technical Level.
    At the technical level, QA activities ensure that the individual technical activities that generate, process, or synthesize data (or other information) for the decision process are performing within accepted limits.
  • ISO 9001:2008
    QUALITY MANAGEMENT SYSTEM IS
    QUALITY ASSURANCE
  • Roles of QA/QC Department
    Verify that requirements are followed,
    Verify that controlling and checking an activity have been done,
    Ensure that approved working methods are established,
    Evaluate the reported principal causes of non-conformances;
    Evaluate the effectiveness of corrective action, and
    Determine where improvements are required
    21
  • Quality Control
    Role of Quality Controller includes:
    monitoring,
    Inspection,
    reduction of variation,
    elimination of known causes, and
    22
  • Difference in responsibilities
    23
  • Difference in responsibilities
    24
  • Difference in responsibilities
    25
  • The Organization
    President
    Vice President
    QA/QC Manager
    Engineering Manager
    QA/QC Officer
    Project Manager
    Auditors
    Quality Controllers
    (Project Engineers)
    26
  • FUNCTIONS
    President
    Vice President
    Quality Activities Function
    Construction Work Function
    QA/QC Officer
    Project Manager
    Auditors
    Quality Controllers
    (Project Engineers)
    27
  • CONSTRUCTION WORK FUNCTIONS
    President
    Vice President
    Project Manager
    QA/QC Site
    Project Engineers
    (Site Supervision)
    Subcontractors
    CAD
    28
  • QUALITY WORK FUNCTIONS
    President
    Vice President
    QA/QC Site Manager
    Project Site Manager
    Project Engineers
    (Quality Control)
    Subcontractors
    CAD
    29
  • As Applied to HOYA Project
  • As Applied to HOYA Project
  • As Applied to HOYA Project
  • Quality Management Objectives
    zero defect (no defects on project hand-over)
    identify and solve problems before customer does
    establish true quality control by making quality
    “built in” and not “inspected in”.
    33
  • Why do we do this?
    For better efficiency,
    Fewer rejects,
    Reduce if not eliminate customer complaints,
    Improve customer relation
    Improve supplier relation.
    • And to answer our slogan:
    • Open Challenge Quick Response
  • Problem 7
    1.4%
    Problem 8
    Problem 6
    0.6%
    4%
    Problem 5
    8%
    Problem 4
    15%
    Equipment /Materials Related Problem
    23%
    CUSTOMER COMPLAINTS
    (Est. Repair Cost: Ph P 1.7M in Laguna Area)
    Piping work related problem
    28%
    Ducting work related Problem
    20%
    35
  • B
    A
    Replacement
    Order Placed
    Order
    A
    B
    Order Made
    Order Made
    B
    A
    B
    B
    B
    B
    B
    To Customer
    Delivery
    Field Testing
    Delivery
    Conforming
    Install
    Conforming
    Future repercussions
    Root Cause
    A
    Investigation
    Non-Conforming
    B & C
    B & C
    B & C
    Repairs
    SCRAP
    QA HOLD
    Non-Conforming
    A
    QA HOLD
    C
    C
    C
    C
    C
    C
    REPAIR
    Quality Check
    Conforming
    Install
    To Customer
    Conforming
    A
    Unload Container, Bags,
    STORAGE
    Testing
    Trucks etc
    Lost Revenue
    Paperwork/Database
    Dumping Costs
    Transport
    Future Costs (Reclaim/
    Environment)
    A
    SCRAP
    Lost Revenue
    Dumping Costs
    Future Costs (Reclaim/
    Environment)
    Cost of Quality
    KEY:
    NORMAL
    ADDED
    ADDED
    COSTS
    COSTS
    COSTS
    36
  • Reflection
    Preventing mistakes is much more time and cost-effective than correcting them.
    37
  • Action Reflections
    “Failure to prepare is preparing to fail”
    “Failure to plan is planning to fail”
  • End Of Presentation
  • Prepared by: Sid Calayag
    Reference:
    Quality Management System
    ISO 9001:2008