Search

Non Linear Creations - Enterprise Social Computing & SharePoint Breakfast Seminar - March 12, 2009

Loading...

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

0 comments

Post a comment

    Post a comment
    Embed Video
    Edit your comment Cancel

    Notes on slide 1

    By the end of this presentation there will be 5 new and revolutionary social networking websites

    Historically: you have the management track and the individual contributor track.People tend to gravitate to the management track, but a lot of individuals don’t like that. With social networking you give individual contributors more scope

    In any professional setting, networks flourish spontaneously. Human nature, I would argue, even mutual self interest, leads people to share ideas and work together, even when not required. As they connect and share their knowledge and their ideas, they build a network of colleagues and acquaintances ranging in size from a handful to a few hundred. Most large corporations have hundreds, if not thousands of these informal networks. They go by names like peer groups or communities of practice or have no formal name beyond “beer after work”?They form and reform, organize and reorganize many times over by cell phones, black berrys, websites and facebook.As they continue to mature, the intrinsic value of their collective output, multiplies and may in fact explain why some companies like GE, Exxon and others, have almost a limitless supply of the intangible capital of innovation and knowledge.As you look into these networks, you realize (or are frightened into realizing) just how much information and knowledge runs thru them. And how little real knowledge is left over when they disband or reorg.They truly are the way that work gets done in the enterprise. As we stand at the precipice of a global economy, an impending boomer exodus, the age of knowledge worker coming from global economy, enterprise networks and enterprises have little choice but to reconsider the way in which workers work, the tools and processes we put in place, and the ...It is hoped that social computing will assist in this effort.

    Erik

    Erikhttp://mslibrary/research/mktresearch/others/pages/nielsen/IntranetDesignAnnual2009.pdf

    Erikhttp://mslibrary/research/mktresearch/others/pages/nielsen/IntranetDesignAnnual2009.pdf

    Identity – anonymous Internet sites are the way of the past. All sites have 2 ways of engagingRelationships - AOL, Microsoft missed the boat. In the late ‘90’s and early 2000’s they started buying content. They saw the importance of content but didn’t imagine where it would come from.Identity (My Sites): Erik to show mySites (John to colour commentate)Relationships (Colleagues): Erik to show mySites (John to colour commentate)Presence (OCS):Erik to show mySites (John to colour commentate)Conversations (EriK to show IM, audio, video, web conf., email)Sharing Erik: Wiki: create wiki site: link to new table of contents page; get list from PowerPoint; create new [[Identity]] page; link to MySite; link to MS document; copy mysite.Blog: create nlblog; create post in word, subscribe in outlook (livemeeting (desktop sharing), collaboration/dm, wiki, Podcasting: Erik/podcasting/academymobile (https://academymobile.microsoft.com) “social networking”Discovery search (Erik to show OOB searching of people and docs) (John: what’s new, )Reputation (John Api/changelog, ratings, activity)User experience, feedback (Silverlight): John to show Silverlight social part, hand back over for Erik to show more silverlight

    18 Favorites & 1 Group

    Non Linear Creations - Enterprise Social Computing & SharePoint Breakfast Seminar - March 12, 2009 - Presentation Transcript

    1. Friday, March 13, 2009 non~linear creations Non~Linear Creations and Microsoft OTTAWA: 613.241.2067 TORONTO: 416.203.2997 VISIT US AT: WWW.NONLINEAR.CA
    2. Friday, March 13, 2009 non~linear creations Agenda » Welcome and Introductions » What is Enterprise Social Computing • Why it matters • What’s the opportunity • Internet 2.0 – the new normal » Enterprise Social Computing in SharePoint » Demo: NLBank (MOSS ESC in Action) » Conclusions and Next Steps OTTAWA: 613.241.2067 TORONTO: 416.203.2997 VISIT US AT: WWW.NONLINEAR.CA
    3. Friday, March 13, 2009 non~linear creations Who We Are: » Shannon Ryan, President and co-founder, Non~Linear » John O'Reilly, Practice Lead for Enterprise Collaboration Practice, Non~Linear » Erik Moll, Solution Sales Professional - Information Worker, Microsoft OTTAWA: 613.241.2067 TORONTO: 416.203.2997 VISIT US AT: WWW.NONLINEAR.CA
    4. non~linear creations NLC: Executive Summary » Founded in 1995 reference-able clients in Technology Partnerships private and public sector » Offices in Ottawa and Toronto with global client » Proven expertise in base implementation of leading software packages, » 50+ full-time specialists systems integration, and » Privately held company, custom development profitable & stable » Solutions Groups: » Our goal: leverage the ECM 1. potential of internet technologies to deliver Enterprise Search 2. business value Microsoft Stack 3. » Result: extensive list of Web Marketing 4. OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    5. Friday, March 13, 2009 non~linear creations Areas of Expertise Strategy Digital Marketing Website and Multimedia Development Application Development and Integration Email Marketing Enterprise Enterprise Content Search Management Search Engine Marketing Web Analytics and Integration OTTAWA: 613.241.2067 TORONTO: 416.203.2997 VISIT US AT: WWW.NONLINEAR.CA
    6. non~linear creations A Sample list of Clients FinServ OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    7. Friday, March 13, 2009 non~linear creations What is Web 2.0 / Social Computing? OTTAWA: 613.241.2067 TORONTO: 416.203.2997 VISIT US AT: WWW.NONLINEAR.CA
    8. non~linear creations OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    9. non~linear creations OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    10. non~linear creations OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    11. non~linear creations Setting the playing field • Are part of a social network? • Book club, chamber of commerce, hockey team, etc. • Are part of an online social network? • FaceBook, Linked-In, MySpace, etc. • Have contributed to or edited a Wikipedia page? • Author a blog(s)? • Use a feed aggregator? • Have created a YouTube video? • Watch YouTube videos? • Use social bookmarking tools? • Tweet? OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    12. non~linear creations Social Computing? Wikis Blog RSS UGC My sites All of it, sort of, is Mash ups “Social Computing” Podcasts Social Bookmarking Communities IM Twitter OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    13. non~linear creations Social Computing is… Social Computing is based on creating or recreating social conventions, interactions, networks and social contexts online through the use of software and technology. OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    14. non~linear creations So what are they? Social networks are essentially about who know who, and who knows what. OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    15. non~linear creations Why are social networks important to business? » If you scratch the surface of any business, you’ll find two very different organizations. • The formal organization - the one that can be represented by the boxes of an org chart. • The informal organization - the one shaped by the day-to-day interactions of employees – conversations in hallways or in airport lounges, exchanges of messages through email and voicemail, conversations over a squash game. OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    16. non~linear creations Networks in your Organization »McKinsey Quarterly »Harnessing the power of informal employee networks, 2007 Lowell L. Bryan, Eric Matson, and Leigh M. Weiss OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    17. non~linear creations Why the intranet? » The intranet is (should be) “the social hub” of your enterprise » Intranets have not lived up to expectations: • Workers not using intranet to do work • They are not adding any value to the corporation • They are getting bigger and more expensive to run • Adoption rates going down • Ineffective for knowledge management • More information is being created every day OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    18. non~linear creations The value to the enterprise? » In a global company, most workers are not in a situation to grab a coffee, meet at the water cooler, or have an impromptu chat about the project – social computing tools help strengthen teams » The next generation of workers (millennial, etc) are growing up using and collaborating unlike us. » Tacit knowledge is locked in the minds, emails, and password protected files of each and every team member – what happens when they leave or retire? » In a distibuted enterprise, the Intranet is an important vehicle for corporate culture, identity and values OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    19. non~linear creations A Seismic Shift is Happening • Approved Content Forms, • Spontaneous Content – No Brand guidelines, Tutorials approvals • Small group of authors and • Many, many authors smaller group of approvers • Secure Access to Key • Ad-hoc creation and Applications decentralized structure Intranet Intranet 2.0 1.0 • Centralized organization and • Seamless browsing through structure internal and external applications and content • User research can identify key tasks and processes – • Support for tasks and intranet designed to support processes is emergent, not these planned. • Make Critical Content • Capture Corporate Knowledge Available OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    20. non~linear creations What makes ESC so important? » A whole generation of users is hitting your organization that grew up taking 1.0 for granted – they are demanding more » Massive recognition that “good ideas” can turn into “great ideas” when they can be discussed, collaborated and shared » We need something better to unlock the tacit knowledge of organizational memory – before the boomers move out OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    21. non~linear creations SOME INTERESTING TRENDS OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    22. non~linear creations OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    23. non~linear creations OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    24. non~linear creations How embarrassing, Dad’s on YouTube » Four of the top 8 most trafficked sites on the Internet are social media sites that didn’t exist a few years ago: • YouTube.com (more than 100 million videos are served EVERY day … or for the geeks in the room 550 GB per minute!) • MySpace • FaceBook (bigger than the population of Russia or Japan) • Wikipedia OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    25. non~linear creations Damn … we are getting older » 22% of the American workforce holding executive, administrative, and managerial positions are set to retire THIS YEAR » At a local level, the city of Tucson, Az. is just one example of how the retirement wave is breaking over local government • At the end of June 2008, the city had 7 department director vacancies including: police chief, fire chief, finance director, water utility director and neigbourhood services director all due to retirements. OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    26. non~linear creations OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    27. non~linear creations OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    28. non~linear creations Lets take email for example » Legitimate e-mail will drop to 8% this year, down from 12% last year, according to Redwood City (Calif.) e-mail filtering outfit Postini Inc. » Why? » Perhaps the biggest death knell for e-mail is the anthropological shift occurring among tomorrow's captains of industry, the text-messaging Netgens (16-to-24-year-olds), for whom e-mail is so \"ovr,\" \"dn,\" \"w/e (over, done, whatever).“ OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    29. Friday, March 13, 2009 non~linear creations Enterprise Social Computing in SharePoint OTTAWA: 613.241.2067 TORONTO: 416.203.2997 VISIT US AT: WWW.NONLINEAR.CA
    30. People As Middleware »Collaboratio »Ad Hoc n Workflows »Unstructure d »Document »And Tasks »Use data to »Coordinate »Creation »Work drive business teams & share decisions knowledge »Searc h »Simplify access »Automate to business business »Traditional applications IT process »Investments »ERP »CR »Relational M »Database »Manage content »Find and use »Process with security & es information »Enterprise compliance »Apps »Hard Drives »Structured »and File »Data Shares
    31. Office SharePoint Server 2007 A Business productivity server »Familiar Environment »ERP »CR »Integration M »Relational »Database »Structured »Hard Drives »Enterprise »Data »and File »Apps »Process Shares es
    32. Friday, March 13, 2009 non~linear creations Intranet Best Practices Nielsen Norman Group’s Intranet Design Annual OTTAWA: 613.241.2067 TORONTO: 416.203.2997 VISIT US AT: WWW.NONLINEAR.CA
    33. Top 10 Intranets/Besti o n s n o n ~ l i n e a r c r e a t Practices/2009 Friday, March 13, 2009 Company and industry Data visualization Working with external news design agencies Development process for Community Intranet branding intranet redesigns Editorial control of the Polls Promoting new intranet intranet homepage features Keeping the intranet up- Collaboration tools and Staff directory and to-date discussion boards employee profile pages Internal wikis Corporate calendars CEO blogging Employee and Employee self service Personalization department weblogs Onboarding of new Search Customization employees Consistent navigation Governance Alerts Multilingual intranets; Integrating internal and Updating and maintaining supporting international external information standards and guidelines employees sources for intranet design Multimedia and video where they report in the Intranet budgets and on intranets organization staffing OTTAWA: 613.241.2067 TORONTO: 416.203.2997 VISIT US AT: WWW.NONLINEAR.CA
    34. non~linear creations Best 10 Intranets of 2009 • Altran (France) • Advanced Micro Devices (USA) »Winners focused on collaboration, • BASF SE (Germany) personalization, technology unification, and usability. Usage can double with • COWI Group A/S (Denmark) improved usability. • Deloitte Touche Tohmatsu »“Most impressively, fully half of the winning (Global) intranets used SharePoint, especially the recent MOSS platform (Microsoft Office SharePoint • Environmental Resource Server 2007).” »“To assess the ROI of intranet redesigns, teams Management (Global) primarily relied on usage metrics in terms of users, visits, or page views. Across this year’s • HSBC Bank Brazil (Brazil) winners, the average increase in usage was 106%. This is about the same as we’ve seen in previous • Kaupthing Bank (Iceland) years: The average usage increase in the 2005– • 2008 winners was 110%. So, roughly speaking, L.L.Bean (USA) improving an intranet’s usability will double its use.” • McKesson Corporation (USA) OTTAWA: 613.241.2067 TORONTO: 416.203.2997 Source: Nielsen Norman Group’s Intranet Design Annual 2009
    35. non~linear creations Best 10 Intranets of 2009 • Altran (France) • Advanced Micro Devices (USA) »Search is a key workload in • intranets powered by SharePoint BASF SE (Germany) • »“We are improving the search results step by COWI Group A/S (Denmark) step,” says Siganos. “We have not reached the • limits of Deloitte Touche Tohmatsu »the search engine.” - Altran (Global) »The AMD team achieved a variety of results from the new site, but the project’s primary • Environmental Resource achievement is that employees are now better able to find online tools as a Management (Global) »result of the site’s improved navigation and • enhanced search functionality. - AMD HSBC Bank Brazil (Brazil) »At ERM, People Search is a heavily used intranet • feature. “This is a vital tool for a consultancy like Kaupthing Bank (Iceland) ours that works out of over 40 different countries • across every time zone,” says Cheuk - ERM L.L.Bean (USA) • McKesson Corporation (USA) OTTAWA: 613.241.2067 TORONTO: 416.203.2997 Source: Nielsen Norman Group’s Intranet Design Annual 2009
    36. Friday, March 13, 2009 non~linear creations SharePoint for Social Software »“Magic Quadrant for Social Software” by Nikos Drakos, Anthony Bradley, and Jeffrey Mann, October 31, 2008. OTTAWA: 613.241.2067 TORONTO: 416.203.2997 VISIT US AT: WWW.NONLINEAR.CA
    37. non~linear creations Pillars of Enterprise Social Computing 1. Identity 5. Discovery 2. Relationships 6. Presence 3. User experience 7. Conversations 4. Sharing 8. Reputation OTTAWA: 613.241.2067 TORONTO: 416.203.2997
    38. Friday, March 13, 2009 non~linear creations NLBank OTTAWA: 613.241.2067 TORONTO: 416.203.2997 VISIT US AT: WWW.NONLINEAR.CA
    39. Social Computing Customers »Click on the logos for full customer details
    40. Other Social Computing Customers • Strategic use of SharePoint/Social »Employee Count: 76,000 »Deployment Size: 10,000 »Industry: Financial Services computing in a highly regulated industry »Country: United Kingdom » • 5,400 site collections for Team sites »Employee Count: • 15 TB of data 130,000 »Deployment Size: 54,000 »Industry: Manufacturing »Country: United • MySites for 65,000 States employees »Employee Count: 65,000 »Deployment Size: 65,000 »Industry: Media »Country: United
    41. Other Social Computing Customers • Approximately 30 active blogs, 30 active Wikis and 60 active »Employee Count: 57,000 »Industry: Financial Services communities are on the system. »Country: Canada » • 163,000 employee mysites »Employee Count: 163,000 »Deployment Size: 163,000 »Industry: Oil & Gas »Country: United States • Operates over 300 facilities in 80 countries • More than 700 mysites »Employee Count: 104,000 »Deployment Size: 15,000 • Saving millions in process efficiencies »Industry: Manufacturing • 250,000 documents »Country: United States
    42. Friday, March 13, 2009 non~linear creations Next Steps OTTAWA: 613.241.2067 TORONTO: 416.203.2997 VISIT US AT: WWW.NONLINEAR.CA

    + Susie IbbotsonSusie Ibbotson, 8 months ago

    custom

    2685 views, 18 favs, 1 embeds more stats

    On Thursday, March 12, 2009, non linear creations ( more

    More info about this document

    © All Rights Reserved

    Go to text version

    • Total Views 2685
      • 2577 on SlideShare
      • 108 from embeds
    • Comments 0
    • Favorites 18
    • Downloads 0
    Most viewed embeds
    • 108 views on http://www.nonlinearcreations.com

    more

    All embeds
    • 108 views on http://www.nonlinearcreations.com

    less

    Flagged as inappropriate Flag as inappropriate
    Flag as inappropriate

    Select your reason for flagging this presentation as inappropriate. If needed, use the feedback form to let us know more details.

    Cancel
    File a copyright complaint
    Having problems? Go to our helpdesk?

    Categories

    Tags

    more

    Groups / Events

    -->
    Search
    RSS Feed
    What's new?

    © 2009 SlideShare Inc. All Rights Reserved