992 tourism U1L1_all


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English for Tourism Week 2 & 3

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992 tourism U1L1_all

  1. 1. English for Tourism Spring 2011
  2. 2. Announcements Messages from the Eagle Project  Self-study stickers  Apply for My ET access codes Grouping (5 in a group) Find 4 others who you would like to work with. Write down their name and contact info. Fill up your names on the grouping list.
  3. 3. Are you a travel lover? What’s the most unforgettable trip you had? And why is that?
  4. 4. Travel Agency Lesson 1Careers in the Tourism Industry
  5. 5. Name some travel agencies in Taiwan.
  6. 6. What are some services a travel agency offer?Picture Source: http://i.telegraph.co.uk/telegraph/multimedia/archive/00428/travel-graphics-200_428454a.jpg
  7. 7. Possible services from a travel agency Booking airplane tickets  Car Rental Booking accommodation  Booking theme park / museum tickets General Travel information  Booking show /concert What else? tickets  Applying for visa  Buying insurance  Booking restaurants  Arranging airport pickup
  8. 8. Reading Careers in Tourism Industry (p.1-3)
  9. 9. p.1 Geographical (a) Geography (n) the study of physical features of the earth and its atmosphere, and of human activity as it affects and is affected by these, including the distribution of populations, resources, land use and industries. Geology (n) the science that deals with the earth’s physical structure and substance, and the process that act on it. Geo-  of or relating to the earth
  10. 10. p.2 trillion  1,000,000,000,000 billion  1,000,000,000 million  1,000,000 output value revenue: income from business activities or taxes GDP: gross domestic product: the total value of the goods and services that a country produces in a year, not including income received from money invested in other countries
  11. 11. POPQUIZ
  12. 12. Trytoreadthefollowingnumbers. Canyousaythemcorrectly? 19,000,000,000  nineteenbillion 350,000,000  three hundred fifty million 67,000,000,000,00  sixty-seven trillion 0Need more practices…Visit Math Cats “Can you say really big numbers?”http://www.mathcats.com/explore/reallybignumbers.html
  13. 13. p.2 Inbound vs. OutboundInbound  Traveling toward a particular placeOutbound  Traveling away from a particular place accommodation: lodging, room and board
  14. 14.  Travel agent  Cruise organizer Visitor information  Event management Transport organizer  Tourism service representative Wholesaler Tour operator
  15. 15. Cruise:cruise linerocean liner
  16. 16. Reading discussion1. Whydoestravelingbecomepartofmodernlifestyleinthe21 stcentury?2. How was the development of Taiwanese travel industry in recent years?3. Who can be an ideal candidate to work in the travel industry?
  17. 17. About Ticket Reservation Information needed for making flight reservations  Departure date, return date… what else? Round-trip, One-way, multi-city? Which class? Airline preference, seat preference Meal preference, frequent flyer number pp. 4-6
  18. 18. Non-stopflightvs.DirectFlight Non-stop flight:  Direct flight: refers to any refers to any flight which does flight between not involve any two points by an intermediate airline with no stops change of flight number
  19. 19. Connecting flight When there is a change in flight number, the subsequent flight is referred as a “Connecting flight”
  20. 20. A non-stop flight? orA direct flight?
  21. 21. Economy Class (Coach Class)Business ClassFirst Class
  22. 22. Ticket types Paper ticket Electronic ticket
  23. 23. 1 2 3 4 5 Itinerary: atraveldocumentrecordingE-ticket aplannedrouteorjourney
  24. 24. Seat selection http://www.seatguru.com/Aisle seat or window seat?
  25. 25. Self Check-In / E Check-in
  26. 26. How it works?  Check-in  Select / Change seat  Print / Reprint Boarding Passes  Print the receipt  Check luggages*
  27. 27. Activity P.7Reference: http://www.air-ticket.us/info/airline-ticket-abbreviation.php
  28. 28.  A German airline, the largest airline in Europe in terms of overall passenger carried http://www.lufthansa.com/us/en/homepage
  29. 29. Writing Practice Filling in Forms
  30. 30. TASK 1: Filling in Forms CustomsDeclarationForm: a fromtodeclarewhetherornotthetourists carrycontrolledorrestricteditems, such as…?
  31. 31. Inbound Taiwan1. Alcoholic beverage and cigarettes over the quantity of duty exemption (alcoholic beverage 1,000 c.c., 200 cigarettes, or 25 cigars or 1 pound of tobacco).2. Foreign currency more than US$10,000.3. New Taiwan Dollar more than NT$60,000.4. Gold exceeding a total value of US$20,000.
  32. 32. Inbound Taiwan (cont.)5. Chinese currency more than RMB$20,000.6. Any aquatic products or animal, plant or any endangered species of wildlife or products thereof.7. Unaccompanied baggage.8. Other dutiable articles or things to be declared.For more info: http://kaohsiung.customs.gov.tw/ct.asp?xItem =20209&ctNode=6644
  33. 33. http://www.baphiq.gov.tw/ct.asp?xItem=9871&CtNode=2296&mp=1
  34. 34. Inbound Taiwan (cont.) NO GREEN LANE Nothing to declareYES RED LANE MUST file a written declaration form
  35. 35. If you visit the USA
  36. 36. How to fill out your declaration form Each individual arriving into the United States must complete the CBP Declaration Form 6059B. If you are traveling with other immediate family members, complete one form per family unit.
  37. 37. Tips Using black or blue inks Writing in Capital letters Fill in the info correctly Be sure to sign your name and date.
  38. 38. Pleaseusetheinformationonp.11tofillintheU ScustomsdeclarationformforMs.Tsai
  39. 39. Speaking Practice:ReservingaTransportationTicket (p.11-13)
  40. 40. Words/Phrases toknow… roundtrip; single trip / one-way depart from (place) arriveat (place) non-stop flight The ticket has to be issued issuevisas/certificates / passports / licenses itinerary: a travel document recording a planned travel route confirm: make (a provisional arrangement or appointment) definite
  41. 41. How do you read the following symbols?~ ^
  42. 42. How do you read the following symbols?tilde at dollar ampersand exclamatio number sign asterisk n pound sign caret
  43. 43. issue (v.) + nto officially give something or make something available a statement or announcement alert, apology, declaration, notice, reminder, statement, warning a document giving information document,invoice, letter, press release, questionnaire a document giving permission or proof badge, card, certificate, invitation, license, passport, permit, prescription, receipt, ticket, visa an order  command, instruction, order money or something worth money check, coin, refund, stamp, token, voucher
  44. 44. It’syourterm…ACTIVITY: PAIR WORK p.13
  45. 45. WHAT TO DO Role-play--- Calling to make a flight reservation. You are going to demonstrate the conversation between a ticket agent and a customer. Student A: Ticket agent Student B: Customer
  46. 46. Information… Round-trip ticket Destination: Singapore 2 adults and 2 children under 12 You have to decide the Departure city, length of the trip, level of class, etc. You can also make special requests for meals and seats.
  47. 47. Review
  48. 48. Questions?