DNS Europe Cloud Control Panel (CCP) for AppLogic - Oct 2013
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Enhance the Service Design, Delivery, Management & Support capabilities of your CA AppLogic® infrastructure with the DNS Europe Cloud Control Panel (CCP) which provides functional capabilities for: ...
Enhance the Service Design, Delivery, Management & Support capabilities of your CA AppLogic® infrastructure with the DNS Europe Cloud Control Panel (CCP) which provides functional capabilities for:
1. AppLogic template designers to define exactly how a template-based service is presented to the end user, that is what properties and information they can see, what they can’t see, what they can change and what they cannot change. It also allows administrators to define the resource limits that are available to services or users. This provides flexibility in the service design phase allowing services to be customised based on who the end user is – be it an IaaS service to an internal IT department, or a SaaS offering to an external customer.
2. End-users can order and control their own cloud-based services through a simple to use web-interface. Includes customer groups, pricing tiers, multi-lingual capabilities, ordering to multiple grids/geographies and historical resource usage data.
3. Support Agents who can access AppLogic-level data and functionality without having full access to the AppLogic grid. This negates the chances of grid or service outages due to agent error, and decreases the training time to bring new tier-1 support agents ‘on-line’ from months to days.
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