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Listening skills

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Transcript

  • 1. Submitted to:- Prof. Deepti. S .Sadhani Submitted by:- Shruti. S. Hemadri PGDM 2 nd Trimister Dharwad BHAVAN’S S.A. INSTITUTE OF MANAGEMENT
  • 2. PRESENTATION ON “ LISTENING SKILLS”
  • 3. CONTENTS
    • INTRODUCTION
    • THE IMPORTANCE OF LISTENING
    • BARRIERS TO LISTENING
    • APPROCHES TO LISTENING
    • HOW TO BE A BETTER LISTENER
    • WHAT SPEAKER CAN DO TO ENSURE
    • BETTER LISTENING
    • CONCLUSION
  • 4. THE IMPORTANCE OF LISTENING
    • Listening is the most frequent, perhaps the most important type of on-the-job communication.
    • Listening on the job is not only frequent, it is very important as well.
    • Listening can improve work quality & boost productivity. Poor listening leads to innumerable mistakes because of which letters have to be retyped, meetings rescheduled, shipments rerouted.
  • 5.
    • All these affects productivity & profits.
    • Good listening helps employees to update & revise their collection of facts, skills & attitudes.
    • Good listening also helps them to improve their speaking. Good listening skills are quite rare in the business world today.
  • 6.
    • FOUR STEPS OF LISTENING :
    • The listener simply attends to the speaker to hear the message.
    • This depends on the listener’s vocabulary, knowledge, experience and so on.
    • At this stage the listener decides what to do with the received information.
    • The listener’s response to the message may be in words or in body language .
  • 7. BARRIERS TO EFFECTIVE LISTENING
    • Physiological Barriers
    • _Hearing Impairment
    • _Speaking-Thinking rate
    • Environment Barriers
    • _ Physical Distractions
    • _Message Overload
  • 8.
    • Attitudinal Barriers
    • _ Prejudices
    • _Preoccupation
    • _A casual attitude
    • _Egocentrism
    • Poor Listening Habits
    • _Faking attention
    • _Listening only for facts
    • _Avoiding difficult & uninteresting materials
    • _Focusing on delivery
    • Lack of common experiences
  • 9.
    • APPROCHES TO LISTENING
    • Discriminative listening
    • Comprehensive listening
    • Critical listening
    • Active listening
  • 10. HOW TO BE BETTER LISTENER
    • Be motivated to listening
    • Be prepared to listen
    • Be objective
    • Be Alert to all Cues
    • Make Good use of the Thinking-Speaking time Difference
    • Use feedback
    • Practice listening
    • Use verbal & nonverbal Cues to encourage the speaker
  • 11. WHAT SPEAKER CAN DO TO ENSURE BETTER LISTENING
    • Try to empathize
    • Adjust your delivery
    • Utilize feedback
    • Be clear
    • Be interesting
  • 12. CONCLUSION Most people spend at least half their communication time listening. This most used communication skill is not only crucial in interpersonal communication, it also affects organizational communication and helps determine success in education and in careers. Business writer Kevin Murphy says, “ The better you listen, the luckier you will get .” So take time to listen.
  • 13.