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SHRM Poll: The Ongoing Impact of theRecession—Professional ServicesIndustry                               July 31, 2012
The Ongoing Impact of the Recession:Professional Services      Introduction      Key Findings      Organizations’ Finan...
Introduction Overall results have been released in three different topic areas:     Recruiting and skill gaps (released ...
Key Findings: Organizations’ Financial HealthProfessional Services What percentage of staff have organizations laid off s...
Key Findings: HiringProfessional Services Are organizations currently hiring? Just under three-quarters (71%) of organiza...
Key Findings: Recruiting ChallengesProfessional Services Is it difficult to find qualified individuals for new jobs that ...
The Ongoing Impact of the Recession:Professional Services             Organizations’ Financial Health                     ...
Thus far, what percentage of full-time jobs have been lost at yourorganization since the U.S. and global recession began i...
Thus far, what percentage of full-time jobs have been lost at yourorganization since the U.S. and global recession began i...
In relation to the U.S. and global recession, would you say yourorganizations overall financial health is declining or rec...
In relation to the U.S. and global recession, would you say yourorganizations overall financial health is declining or rec...
The Ongoing Impact of the Recession:Professional Services                                        Hiring                   ...
Is your organization currently hiring full-time staff?Professional Services                                               ...
Is your organization currently hiring full-time staff?Professional ServicesComparisons by IndustryThe health industry is m...
At what level(s) is your organization hiring?Professional Services               Nonmanagement salaried employees         ...
At what level(s) is your organization hiring?Professional ServicesComparisons by IndustryThe federal government and health...
At what level(s) is your organization hiring? (continued)Professional ServicesComparisons by IndustryThe finance, health, ...
Which of the following best describes the nature of full-time positionsyour organization is currently hiring?Professional ...
Which of the following best describes the nature of full-time positionsyour organization is currently hiring?Professional ...
Compared with the skills required for jobs lost since the recession  began, do these completely new positions require any ...
The Ongoing Impact of the Recession:Professional Services                     Recruiting Challenges                       ...
If the new jobs being created by your organization require new and   different skill sets, how easy do you think it will b...
In general, in the current labor market, is your organization having a  difficult time recruiting for specific jobs that a...
In general, in the current labor market, is your organization having adifficult time recruiting for specific jobs that are...
Do you believe that your organization is facing global competition (i.e.,  competition from other countries) for jobs that...
Do you believe that your organization is facing global competition(i.e., competition from other countries) for jobs that y...
Has your organization hired any workers from outside the U.S. in anattempt to fill key jobs that have been difficult to fi...
Has your organization hired any workers from outside the U.S. in anattempt to fill key jobs that have been difficult to fi...
Has your organization hired any U.S. veterans in an attempt to fill keyjobs that have been difficult to fill?Professional ...
Has your organization hired any U.S. veterans in an attempt to fill keyjobs that have been difficult to fill?Professional ...
Has your organization hired any U.S. veterans in an attempt to fill keyjobs that have been difficult to fill?Professional ...
In general, what basic skills/knowledge gaps do job applicants have inyour industry?Professional Services                 ...
In general, what applied skill gaps do job applicants have in yourindustry?Professional Services                  Critical...
Specific Job Categories in Which Organizations Have Difficulty Recruiting Professional Services                           ...
The Ongoing Impact of the Recession:Professional Services                            Demographics                         ...
Demographics: Organization SectorProfessional Services        Privately owned for-profit                                  ...
Demographics: Organization Staff SizeProfessional Services                  1 to 99 employees                             ...
Demographics: OtherProfessional ServicesDoes your organization have U.S.-                       Is your organization a sin...
SHRM Poll: The Ongoing Impact of the Recession: Professional Services    Methodology         Response rate = 12%.        ...
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The Ongoing Impact of the Recession - Professional Services Industry

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Transcript of "The Ongoing Impact of the Recession - Professional Services Industry"

  1. 1. SHRM Poll: The Ongoing Impact of theRecession—Professional ServicesIndustry July 31, 2012
  2. 2. The Ongoing Impact of the Recession:Professional Services Introduction Key Findings Organizations’ Financial Health Hiring Recruiting Challenges Demographics Methodology SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 2
  3. 3. Introduction Overall results have been released in three different topic areas:  Recruiting and skill gaps (released November 7, 2011).  Overall financial health and hiring (released November 22, 2011).  Global competition and hiring strategies (released December 14, 2011). Industry-specific results are reported separately for each of the eight industries included in the sample. These findings cover the results for the professional services industry. The following industries were also included in the sample:  Construction, mining, oil and gas (released March 9, 2012).  Manufacturing (released April 4, 2012).  Federal government (released June 4, 2012).  State and local government (released June 4, 2012).  Finance (released June 4, 2012).  High-tech (released July 31, 2012).  Health. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 3
  4. 4. Key Findings: Organizations’ Financial HealthProfessional Services What percentage of staff have organizations laid off since the U.S. and global recession began in December 2007? In 2011, 30% of organizations from the professional services industry indicated they had not laid off any staff since the recession began. Forty-six percent had lost between 1% and 10% of their staff. In total for 2011, about three-quarters (76%) of organizations in the professional services industry laid off 0% to 10% of staff, an improvement compared with 2010 when fewer organizations (61%) reported losing less than 10% of employees since the recession began in December 2007. How does the financial health of organizations compare to 12 months ago? Nearly one-half (47%) of organizations in the professional services industry reported being in a mild or significant recovery in 2011, unchanged from 2010. About one-quarter (26%) indicated no change compared with a year ago, and the remaining 27% were in a significant or mild decline. The professional services industry is more likely to be in a significant recovery compared with state and local governments. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 4
  5. 5. Key Findings: HiringProfessional Services Are organizations currently hiring? Just under three-quarters (71%) of organizations from the professional services industry were hiring in 2011, an increase from 58% in 2010. The majority (78%) of organizations hired nonmanagement salaried employees, and three-fifths (60%) hired nonmanagement hourly employees. Just over one-half (53%) hired other management-level staff, and 18% hired executive or upper-management employees. The professional services industry is more likely to be hiring nonmanagement salaried employees than the state and local government, health, and manufacturing industries. Are organizations creating new positions or replacing jobs lost? Nearly one-half (47%) of organizations in the professional services industry indicated they mainly hired direct replacements of jobs lost, an increase from 29% in 2010. Fewer organizations in the professional services industry indicated they mainly hired for completely new positions in 2011 (39%) than in 2010 (55%), whereas the remaining 14% in 2011 and 16% in 2010 hired for positions with new duties added to jobs lost since the recession began. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 5
  6. 6. Key Findings: Recruiting ChallengesProfessional Services Is it difficult to find qualified individuals for new jobs that require new and different skill sets? Three in five (60%) organizations in the professional services industry found it somewhat or very difficult to recruit qualified candidates for these new positions, an increase from 45% in 2010. Is recruiting for specific jobs difficult in the current labor market? Among the professional service industry organizations that are currently hiring full-time staff, over one-half (57%) reported having difficulty recruiting for specific open jobs. What types of jobs are the most difficult to fill? The top five most difficult positions to fill for the professional services industry are engineers (88%), scientists (88%), high-skilled technical (e.g., technicians and programmers) (83%), managers and executives (80%), and sales representatives (72%). SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 6
  7. 7. The Ongoing Impact of the Recession:Professional Services Organizations’ Financial Health SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 7
  8. 8. Thus far, what percentage of full-time jobs have been lost at yourorganization since the U.S. and global recession began in December2007? Professional Services Not applicable—did not lay off any 30% 2011 (n = 352) staff 2010 (n = 334) 28% 76% 1% to 5% of staff 18% 6% to 10% of staff 10% or less (2011 data) 76% Less than 10% (2010 data)* 61% 11% to 20% of staff (2011 data) 13% 10% to 20% (2010 data)* 25% 10% 21% to 50% of staff 12% 2% More than 50% of staff 2%Note: Percentages may not total 100% due to rounding. An asterisk (*) indicates 2010 data had different categories than 2011 data: “Less than 10% of staff”and “10% to 20% of staff.” SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 8
  9. 9. Thus far, what percentage of full-time jobs have been lost at yourorganization since the U.S. and global recession began in December2007? Professional ServicesComparisons by IndustryThe federal government and the finance industries are more likely to have had no layoffs compared with theconstruction, mining, oil and gas; manufacturing; state and local government; professional services; and high-tech industries. Construction, mining, oil and gas (20%) . . . are more likely to Manufacturing (21%) Federal government (50%) have had NO layoffs State and local government (30%) Finance (45%) than . . . Services—professional (30%) High-tech (29%)The construction, mining, oil and gas industry is more likely to have lost more than 50% of staff compared with the federalgovernment, finance, manufacturing, professional services and high-tech industries. Federal government (2%) . . . is more likely to Finance (0%) Construction, mining, oil and gas (10%) have lost more than 50% of staff Manufacturing (2%) than . . . Services—professional (2%) High-tech (3%)Note: Only statistically significant differences are shown. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 9
  10. 10. In relation to the U.S. and global recession, would you say yourorganizations overall financial health is declining or recoveringcompared with 12 months ago?Professional Services 10% 2011 (n = 353) In a significant recovery 7% 2010 (n = 334) 37% In a mild recovery 40% 26% No change compared with 12 months ago 27% 22% In a mild decline 21% 5% In a significant decline 5% SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 10
  11. 11. In relation to the U.S. and global recession, would you say yourorganizations overall financial health is declining or recoveringcompared with 12 months ago?Professional ServicesComparisons by IndustryThe professional services industry is more likely to be in a significant recovery compared with the state and local governments. . . . is more likely to Services—professional (10%) be in a significant recovery State and local government (1%) than . . .The professional services industry is more likely to be in a mild recovery compared with the federal government and with stateand local governments. . . . is more likely to Federal government (5%) Services—professional (37%) be in a mild recovery State and local government (25%) than . . .The federal government and state and local governments are more likely to be in a significant decline compared with thefinance, manufacturing, professional services and high-tech industries. Finance (3%) . . . are more likely to Federal government (29%) Manufacturing (4%) be in a significant decline State and local government (13%) Services—professional (5%) than . . . High-tech (4%)Note: Only statistically significant differences are shown. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 11
  12. 12. The Ongoing Impact of the Recession:Professional Services Hiring SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 12
  13. 13. Is your organization currently hiring full-time staff?Professional Services 71% Yes 58% 2011 (n = 356) 2010 (n = 326) 29% No 42% SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 13
  14. 14. Is your organization currently hiring full-time staff?Professional ServicesComparisons by IndustryThe health industry is more likely to be currently hiring full-time staff compared with the construction, mining, oil and gas; federalgovernment; and professional services industries. . . . is more likely to Construction, mining, oil and gas (66%) Health (89%) be currently hiring full-time staff Federal government (68%) than . . . Services—professional (71%)Note: Only statistically significant differences are shown. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 14
  15. 15. At what level(s) is your organization hiring?Professional Services Nonmanagement salaried employees 78% Nonmanagement hourly employees 60% Other management (e.g., directors, managers) 53% Executive/upper management (e.g., CEO, CFO) 18%Note: n = 252. Percentages do not total 100% due to multiple response options. Only respondents whose organizations were currently hiring full-time staffwere asked this question. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 15
  16. 16. At what level(s) is your organization hiring?Professional ServicesComparisons by IndustryThe federal government and health industries are more likely to be hiring executive/upper-management employees compared withthe construction, mining, oil and gas; finance; manufacturing; professional services; and high-tech industries. Construction, mining, oil and gas (15%) . . . are more likely to Finance (19%) Federal government (39%) be hiring executive/upper- Manufacturing (20%) Health (39%) management employees Services—professional (18%) than . . . High-tech (16%)The professional services industry is more likely to be hiring nonmanagement salaried employees compared with thehealth, manufacturing, and state and local government industries. . . . is more likely to Health (60%) be hiring nonmanagement salaried Services—professional (78%) Manufacturing (64%) employees State and local government (66%) than . . .Note: Only statistically significant differences are shown. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 16
  17. 17. At what level(s) is your organization hiring? (continued)Professional ServicesComparisons by IndustryThe finance, health, manufacturing, and state and local government industries are more likely to be hiring nonmanagement hourlyemployees compared with the federal government, professional services and high-tech industries. Finance (77%) . . . are more likely to Federal government (53%) Health (89%) be hiring nonmanagement hourly Services—professional (60%) Manufacturing (84%) employees High-tech (51%) State and local government (80%) than . . . Note: Only statistically significant differences are shown. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 17
  18. 18. Which of the following best describes the nature of full-time positionsyour organization is currently hiring?Professional Services 39% Completely new positions 55% 14% New duties added to jobs lost (e.g., due to 2011 (n = 251) layoffs, attrition) since the recession began 2010 (n = 181) 16% 47% Direct replacements of jobs lost (e.g., due to layoffs, attrition) since the recession began 29%Note: Only respondents whose organizations were currently hiring full-time staff were asked this question. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 18
  19. 19. Which of the following best describes the nature of full-time positionsyour organization is currently hiring?Professional ServicesComparisons by IndustryThe federal government and state and local governments are more likely to be hiring direct replacements of jobs lost since therecession began compared with the professional services industry. . . . are more likely to Federal government (69%) be hiring direct replacements of jobs Services—professional (47%) State and local government (80%) lost since the recession began than . . .The professional services industry is more likely to be hiring for completely new positions compared with state and localgovernments. . . . is more likely to be hiring for completely new Services—professional (39%) State and local government (12%) positions than . . .Note: Only statistically significant differences are shown. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 19
  20. 20. Compared with the skills required for jobs lost since the recession began, do these completely new positions require any of the following skills? Professional Services A mixture of new skills and the same 47% types of skills Approximately the same types of 28% skills Completely new and different skills 24%Note: n = 95. Percentages do not total 100% due to rounding. Only respondents whose organizations were hiring full-time staff for “completely newpositions” were asked this question. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 20
  21. 21. The Ongoing Impact of the Recession:Professional Services Recruiting Challenges SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 21
  22. 22. If the new jobs being created by your organization require new and different skill sets, how easy do you think it will be—or has been thus far—to find qualified individuals for those positions? Professional Services 5% Very easy 2011 (n = 100) 12% 2010 (n = 118) 35% Somewhat easy 43% 50% Somewhat difficult 41% 10% Very difficult 4%Note: Only respondents whose organizations were hiring full-time staff for positions with “new duties added to jobs lost” or “completely new positions” (seeslide 18) that required either “a mixture of new skills and the same types of skills” or “completely new and different skills” (see slide 20) were asked thisquestion. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 22
  23. 23. In general, in the current labor market, is your organization having a difficult time recruiting for specific jobs that are open in your organization? Professional Services No, 43% Yes, 57%Note: n = 234. Respondents who answered “Don’t know” were excluded from this analysis. Only respondents whose organizations were currently hiring full-time staff were asked this question. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 23
  24. 24. In general, in the current labor market, is your organization having adifficult time recruiting for specific jobs that are open in yourorganization?Professional ServicesComparisons by IndustryThe manufacturing, professional services and high-tech industries are more likely to be having difficulty recruiting for specific jobscompared with the federal government and state and local governments. . . . are more likely to Manufacturing (68%) be having difficulty recruiting for Federal government (35%) Services—professional (57%) specific jobs that are open in their State and local government (34%) High-tech (71%) organization than . . . Note: Only statistically significant differences are shown. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 24
  25. 25. Do you believe that your organization is facing global competition (i.e., competition from other countries) for jobs that your organization is having difficulty filling? Professional Services Yes, 21% No, 79%Note: n = 119. Respondents who answered “Don’t know” were excluded from this analysis. Only respondents whose organizations were having a difficulttime recruiting for specific jobs were asked this question. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 25
  26. 26. Do you believe that your organization is facing global competition(i.e., competition from other countries) for jobs that your organizationis having difficulty filling?Professional ServicesComparisons by IndustryThe professional services industry is more likely to believe that their organization is facing global competition compared with thestate and local governments. . . . is more likely to believe that their organization is Services—professional (21%) State and local government (4%) facing global competition than . . .The high-tech industry is more likely to believe that their organization is facing global competition compared with the finance, stateand local government, and professional services industries. . . . is more likely to Finance (8%) believe that their organization is High-tech (42%) State and local government (4%) facing global competition Services—professional (21%) than . . . Note: Only statistically significant differences are shown. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 26
  27. 27. Has your organization hired any workers from outside the U.S. in anattempt to fill key jobs that have been difficult to fill?Professional Services No 68% Yes 25% No, but we are 5% considering it No, but we have plans to do so in 2% the next 12 monthsNote: n = 130. Respondents who answered “Don’t know” were excluded from this analysis. Only respondents whose organizations were having a difficulttime recruiting for specific jobs were asked this question. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 27
  28. 28. Has your organization hired any workers from outside the U.S. in anattempt to fill key jobs that have been difficult to fill?Professional ServicesComparisons by IndustryThe construction, mining, oil and gas; manufacturing; professional services; and high-tech industries are more likely to have hiredworkers from outside the U.S. in an attempt to recruit for hard-to-fill jobs compared with the finance industry. Construction, mining, oil and gas (31%) . . . are more likely to Manufacturing (20%) have hired workers from Finance (5%) Services—professional (25%) outside the U.S. High-tech (50%) than . . . Note: Only statistically significant differences are shown. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 28
  29. 29. Has your organization hired any U.S. veterans in an attempt to fill keyjobs that have been difficult to fill?Professional Services No 52% Yes 38% No, but we are 6% considering it No, but we have plans to do so in the 5% next 12 monthsNote: n = 106. Percentages do not total 100% due to rounding. Respondents who answered “Don’t know” were excluded from this analysis. Only respondentswhose organizations were having a difficult time recruiting for specific jobs were asked this question. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 29
  30. 30. Has your organization hired any U.S. veterans in an attempt to fill keyjobs that have been difficult to fill?Professional ServicesComparisons by IndustryThe construction, mining, oil and gas; federal government; health; manufacturing; state and local government; professional services;and high-tech industries are more likely to have hired U.S. veterans in an attempt to recruit for hard-to-fill jobs compared withthose from the finance industry. Construction, mining, oil and gas (50%) Federal government (96%) Health (42%) . . . are more likely to Manufacturing (44%) have hired U.S. veterans Finance (13%) State and local government (37%) than . . . Services—professional (38%) High-tech (34%) Note: Only statistically significant differences are shown. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 30
  31. 31. Has your organization hired any U.S. veterans in an attempt to fill keyjobs that have been difficult to fill?Professional ServicesComparisons by Industry (continued)The federal government is more likely to have hired U.S. veterans in an attempt to recruit for hard-to-fill jobs compared withthe construction, mining, oil and gas; finance; health; manufacturing; state and local government; professional services; andhigh-tech industries. Construction, mining, oil and gas (50%) Finance (13%) . . . is more likely to Health (42%) Federal government (96%) have hired U.S. veterans Manufacturing (44%) than . . . State and local government (37%) Services—professional (38%) High-tech (34%) Note: Only statistically significant differences are shown. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 31
  32. 32. In general, what basic skills/knowledge gaps do job applicants have inyour industry?Professional Services Writing in English (grammar, spelling, etc.) 47% Mathematics (computation) 24% Science 24% English language (spoken) 22% Reading comprehension (in English) 16% Foreign languages 8% Technical (computer, engineering, mechanical, etc.) 8% Government/economics 7% Humanities/arts 1% History/geography 0% Other 13%Note: n = 85. Percentages do not total 100% due to multiple response options. Only respondents whose organizations were having a difficult time recruitingfor specific jobs were asked this question. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 32
  33. 33. In general, what applied skill gaps do job applicants have in yourindustry?Professional Services Critical thinking/problem solving 43% Professionalism/work ethic 43% Written communications 32% Leadership 30% Oral communications 28% Teamwork/collaboration 28% Information technology application 27% Creativity/innovation 19% Lifelong learning/self-direction 15% Diversity 10% Ethics/social responsibility 8% Other 4%Note: n = 115. Percentages do not total 100% due to multiple response options. Only respondents whose organizations were having a difficult time recruitingfor specific jobs were asked this question. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 33
  34. 34. Specific Job Categories in Which Organizations Have Difficulty Recruiting Professional Services Engineers (n = 58) 88% Scientists (n = 25) 88% High-skilled technical (e.g., technicians, programmers) (n = 89) 83% Managers and executives (n = 96) 80% Sales representatives (n = 43) 72% Skilled trades (n = 27) 61% Accounting and finance professionals (n = 82) 52% Production operators (n = 20) 45% Customer service representatives (n = 40) 38% HR professionals (n = 61) 37% Administrative support staff (n = 96) 29% Hourly laborers (n = 41) 22%Note: Chart represents “somewhat difficult” and “very difficult” responses. “Not applicable” responses were excluded from this analysis. Only respondentswhose organizations were having a difficult time recruiting for specific jobs were asked this question. No statistics are provided where the n is less than 20;therefore, the job categories of “drivers” (n = 15) and “high-skilled medical” (n = 16) were excluded from this analysis. SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 34
  35. 35. The Ongoing Impact of the Recession:Professional Services Demographics SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 35
  36. 36. Demographics: Organization SectorProfessional Services Privately owned for-profit 76% Publicly owned for-profit 16% Nonprofit 6% Government 0% Other 2% n = 340 SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 36
  37. 37. Demographics: Organization Staff SizeProfessional Services 1 to 99 employees 40% 100 to 499 employees 29% 500 to 2,499 employees 19% 2,500 to 24,999 employees 9% 25,000 or more employees 3% n = 335 SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 37
  38. 38. Demographics: OtherProfessional ServicesDoes your organization have U.S.- Is your organization a single-unit organizationbased operations (business units) only, or a multi-unit organization?or does it operate multinationally? Single-unit organization: An organization in which the location and the organization are 39% U.S.-based operations only 71% one and the same. Multinational operations 29% Multi-unit organization: An organization 61% that has more than one location.n = 345 n = 348 For multi-unit organizations, are HR policies andWhat is the HR department/function practices determined by the multi-unitfor which you responded throughout headquarters, by each work location or by both?this survey? Multi-unit headquarters determines HR 64% policies and practices. Corporate (companywide) 73% Each work location determines HR policies Business unit/division 20% 4% and practices. Facility/location 7% A combination of both the work location and the multi-unit headquarters 32% n = 226 determines HR policies and practices. n = 227 SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 38
  39. 39. SHRM Poll: The Ongoing Impact of the Recession: Professional Services Methodology  Response rate = 12%.  Sample composed of 356 randomly selected HR professionals from the professional service industry in SHRM’s membership.  Margin of error +/-5%.  Survey fielded August 18 to September 2, 2011. For more poll findings, visit www.shrm.org/surveys Follow us on Twitter: http://twitter.com/SHRM_ResearchProject leader:Tanya A. Mulvey, survey research analyst, SHRM ResearchProject contributors:Mark Schmit, Ph.D., SPHR, vice president, SHRM ResearchEvren Esen, manager, Survey Research Center, SHRM ResearchCopy editor:Katya Scanlan, SHRM Knowledge Center SHRM Poll: The Ongoing Impact of the Recession—Professional Services Industry ©SHRM 2012 39
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