Globoforce shrm survey_final

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Globoforce shrm survey_final

  1. 1. SHRM Survey Findings: Employee RecognitionPrograms, Fall 2012In collaboration with and commissioned by Globoforce SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. November ©SHRM 2012 15, 2012
  2. 2. IntroductionTwice a year, Globoforce® conducts a survey with the Society for Human Resource Management(SHRM®), the world’s largest association devoted to human resource management. Our goal is toelicit trends among HR leaders and practitioners about what challenges they face and whatstrategies help them conquer those challenges. This August, we surveyed 6,000 HR professionals inorganizations with 500 or more employees and asked them to share their experiences andpractices.This fall 2012 survey uncovers new insights on emerging employee recognition trends and bestpractices. We looked in particular at these questions:  What are the top issues facing HR management today?  Is it important that core values be aligned with recognition?  How are emerging practices like peer-to-peer recognition affecting engagement?  What is the impact of recognition on “employee enablement”?  What are the best practices for spending on a recognition program? SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 2 ©SHRM 2012
  3. 3. Key Findings How many organizations currently have an employee recognition program in place? A majority of organizations (77%) reported that they currently have an employee recognition program in place. One-half (50%) of the organizations that have a program in place also indicated that it is tied to the organization’s values. What are some of the reasons organizations implement an employee recognition program? Most organizations use employee recognition programs to improve employee morale and to increase employee engagement (79%). Other common reasons are to reinforce their organization’s values (59%) and to reduce employee turnover rates (34%). What changes have organizations experienced after they have implemented an employee recognition program? Over one-half (51%)of the organizations reported an increase in employee engagement after implementing an employee recognition program. Some organizations also reported an increase in customer satisfaction (35%) and employee productivity (30%). SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 3 ©SHRM 2012
  4. 4. Key Findings (continued) How often do organizations conduct employee performance reviews? Seventy-four percent of the organizations reported they conduct an annual performance review. Only 21% conduct reviews semiannually, and very few (3%) conduct quarterly reviews. How do organizations describe their performance review process? Most organizations that conduct employee performance reviews (72%) believe they provide constructive feedback to most of the employees in the organization, and nearly one-half (47%) feel their performance reviews offer an accurate reflection of the employees’ contributions. What are some HR challenges organizations are currently facing? Succession planning has become a common HR challenge (41%) as well as employee engagement (40%) and culture management (30%). Other HR challenges organizations indicate experiencing include recruitment (28%) and performance management challenges(28%). SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 4 ©SHRM 2012
  5. 5. Does your organization have an employee recognition program? Yes, we have a program that is tied to our 50% company values Yes, we have a program, but it is not tied to our 27% company values No 18% No, but we plan to implement one in the next 6% 12 monthsNote: n = 763. Respondents who answered “don’t know” were excluded from this analysis. Percentages do not equal 100% due torounding. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 5 ©SHRM 2012
  6. 6. What are the main objectives of your employee recognition program? To improve employee morale 79%To increase employee engagement 79% To reinforce company values 59% To reduce employee turnover 34%To create a unified global company 24% culture To identify high and low performers 16% To identify the most influential 12% employees Other 9% Note: n = 555. Percentages do not equal 100% due to multiple responses. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 6 ©SHRM 2012
  7. 7. Does your organization’s employee recognition program . . . have a positive impact on employee 82% engagement? (n = 503) 18% help the organization instill and reinforce 72%corporate values to its employees? (n = 486) 28% 54% help the organization retain employees? 46% (n = 421)have a positive impact on the organizations 49% financial results? (n = 381) 51% Yes No Note: Respondents who answered “don’t know” were excluded from this analysis. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 7 ©SHRM 2012
  8. 8. Employee Turnover Rates and Employee Recognition Programs Organizations with employee recognition programs reported an average employee turnover rate of 14% compared with organizations without an employee recognition program in place (17%). This translates to an average turnover rate that is 22% lower among organizations with employee recognition programs in place. Does your organization have an employee recognition Mean employee program? turnover rate Yes (n = 339) 14% No (n = 66) 17% SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 8 ©SHRM 2012
  9. 9. Have the elements below increased, remained the same or decreased at your organization as a result of the implementation of an employee recognition program? Increased Remained the same DecreasedEmployee engagement (n = 481) 51% 47% 2%Customer satisfaction (n = 361) 35% 64% 1%Employee productivity (n = 455) 30% 70% <1%Profitability (n = 339) 29% 67% 3%Customer retention (n = 325) 25% 74% 1%Employee retention (n = 449) 24% 72% 4%Employee absenteeism (n = 409) 6% 83% 11%Note: Respondents who answered “don’t know” or “not applicable” were excluded from this analysis. Percentages may not equal 100%due to rounding. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 9 ©SHRM 2012
  10. 10. Based on engagement surveys conducted by your organization, what percentage of your employees feel highly engaged in the workplace? 91%-100% 2% 81%-90% 11% 71%-80% 18% 61%-70% 14% 51%-60% 13% 41%-50% 11% 31%-40% 13% 21%-30% 8% 10%-20% 7% Less than 10% 2%Note: n = 442. Respondents who answered “don’t know” or “not applicable” were excluded from this analysis. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 10 ©SHRM 2012
  11. 11. How would you rate your employees’ current frustration level with getting things accomplished at your organization? 2% 6% 1 Not at all frustrated 21% 2 24% 3 4 5 Very frustrated 47%n = 699 SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 11 ©SHRM 2012
  12. 12. Do you believe employees at your organization . . . have a clear understanding of the 74% organizational objectives? (n = 668) 26% are enabled to help achieve the 72% organizational objectives? (n = 644) 28% Yes NoNote: Respondents who answered “don’t know” were excluded from this analysis. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 12 ©SHRM 2012
  13. 13. On average do you think . . .employees at your organization are rewarded 61%according to their job performance? (n = 679) 39% annual performance reviews at your organization are an accurate appraisal for 56% 44% employees work? (n = 647) managers or supervisors at your organization effectively acknowledge and appreciate 52% 48% employees performance? (n = 655) employees at your organization are satisfied with the level of recognition they receive for 25% 75% doing a good job at work? (n = 621) Yes No Note: Respondents who answered “don’t know” or “not applicable” were excluded from this analysis. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 13 ©SHRM 2012
  14. 14. How frequently does your organization conduct employee performance reviews? Annually 74% Semiannually 21% Quarterly 3% Ongoing 2% Monthly <1%Note: n = 669. Respondents who answered “don’t know” or “not applicable” were excluded from this analysis. Percentages donot equal100% due to rounding. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 14 ©SHRM 2012
  15. 15. Which best describes your organization’s performance review process?It provides constructive feedback to most employees 72%It includes feedback from managers only 56%It is an accurate reflection of employees 47% contributionsIt results in better employee performance 21% It motivates employees 15% It includes peer-to-peer feedback 11% Other 12% Note: n = 669. Percentages do not equal 100% due to multiple response options. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 15 ©SHRM 2012
  16. 16. In your professional opinion, do you believe that the organizational culture is important to your organization’s leadership? No, 9% Yes, 91%Note: n = 658. Respondents who answered “don’t know” were excluded from this analysis. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 16 ©SHRM 2012
  17. 17. What are the most important HR challenges to your organization? Succession planning 41% Employee engagement 40% Culture management 30% Recruitment 28% Performance management 28% Employee retention/turnover 25% Employee satisfaction 24% Relieving employee frustrations 21% Employee enablement 21% Productivity 12% Revenue per FTE 11% Other 5%Note: n = 680. Participants were asked to choose their top three choices. Percentages do not equal 100% due to multiple responseoptions. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 17 ©SHRM 2012
  18. 18. Demographics SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. ©SHRM 2012 18
  19. 19. Which of the following best describes your primary role within your organization? HR generalist 56% Compensation/benefits 8% Employee relations 8% Strategic planning 4% Employment/recruitment 3% Organizational… 3% Training/development 3% International HRM 1% HRIS 1% Health, safety, security <1% Communications <1% Other 12%Note: n = 678. Percentages do not equal 100% due to rounding. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 19 ©SHRM 2012
  20. 20. Demographics: Organization Staff Size 500 to 2,499 48% 2,500 to 24,999 39% 25,000 or more 13%Note: n = 618 SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 20 ©SHRM 2012
  21. 21. Demographics: Organization Sector Publicly owned for-profit 38% Privately owned for-profit 37% Nonprofit organization 14% Government agency 11%n = 642 SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 21 ©SHRM 2012
  22. 22. Demographics: Organization IndustryOrganization Industry PercentageManufacturing 25%Health care and social assistance 14%Professional, scientific and technical services 12%Educational services 10%Government agencies 10%Retail trade 9%Finance and insurance 8%Transportation and warehousing 7%Accommodation and food services 6%Administrative and support and waste management and remediation 4%servicesUtilities 4% Note: n = 669. Percentages do not equal 100% due to multiple responses. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 22 ©SHRM 2012
  23. 23. Demographics: Organization Industry (continued)Organization Industry PercentageArts, entertainment and recreation 3%Information 3%Repair and maintenance 3%Wholesale trade 3%Construction 2%Mining 2%Real estate and rental and leasing 2%Agriculture, forestry fishing and hunting 1%Personal and laundry services 1%Religious, grantmaking, civic, professional and similar organizations 1%Other 10% Note: n = 669. Percentages do not equal 100% due to multiple responses. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 23 ©SHRM 2012
  24. 24. Demographics: Other Is your organization a single-unit organization orDoes your organization have U.S.- a multi-unit organization?based operations (business units)only, or does it operate Single-unit organization: An organizationmultinationally? in which the location and the 13% U.S.-based operations only 56% organization are one and the same. Multi-unit organization: An organization Multinational operations 44% 87% that has more than one location. n = 672 n = 676 For multi-unit organizations, are HR policies and practices determined by the multi-unit What is the HR department/function for headquarters, by each work location or by both? which you responded throughout this survey? Multi-unit headquarters determines HR 46% policies and practices Corporate (companywide) 55% Each work location determines HR 2% Business unit/division 26% policies and practices Facility/location 18% A combination of both the work location and the multi-unit headquarters 52% Note: n = 600. Percentages do not equal determines HR policies and practices 100% due to rounding. n = 311 SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 24 ©SHRM 2012
  25. 25. SHRM Survey Findings: Employee Recognition Programs, Fall 2012 In collaboration with and commissioned by GloboforceSurvey Methodology• Response rate = 14%• 815 HR professional respondents from a randomly selected sample of SHRM’s membership with the title of manager or above and 500 or more employees.• Margin of error +/-3%• Survey fielded: August 31, 2012 - September 21, 2012 SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. ©SHRM 2012 25
  26. 26. About GloboforceGloboforce is the world’s leading provider of social recognition solutions, redefining howcompanies understand, manage, and motivate their employees. Innovative companies aroundthe world use Globoforce’s cloud-based social recognition software to reveal the trueperformance and influence of every employee and strengthen company culture. WithGloboforce, HR and business leaders can take a strategic approach to recognition programsthat result in measurable benefits to the bottom line driven by increases in employeeengagement, retention, and productivity. Globoforce is co-headquartered inSouthborough, Massachusetts, and Dublin, Ireland.To learn more:  Visit: http://www.globoforce.com  Read: http://globoforce.com/globoblog  Twitter @Globoforce  LinkedIn: http://www.linkedin.com/company/globoforce SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 26 26 ©SHRM 2012
  27. 27. About SHRMThe Society for Human Resource Management (SHRM) is the world’s largest association devotedto human resource management. Representing more than 260,000 members in over 140countries, the Society serves the needs of HR professionals and advances the interests of the HRprofession. Founded in 1948, SHRM has more than 575 affiliated chapters within the United Statesand subsidiary offices in China and India. SHRM/Globoforce Survey: Employee Recognition Programs, Fall 2012. 27 27 ©SHRM 2012

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