What is operations

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About the fundamental question many of my friends are asking.

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What is operations

  1. 1. Copyrights©2013CVMark.AllRightsReserved. What is Operations? Shridhar Lolla 2013Aug24 Infrastructure Input Output $
  2. 2. Copyrights©2013CVMark.AllRightsReserved. Top of the Mind Recall! Firefighting Hardwork Pushing People Pushing things Slogging Nightmare! Chasing Target Difficult work But No recognition Monthend Push We do a lot of work but not sure if it is really helping the company 24-08-2013 2
  3. 3. Copyrights©2013CVMark.AllRightsReserved. For Some People Objective of Operations is… 24-08-2013 3 Resource Allocation Environment Manage Overtime Quality Safety Health Cost Reduction
  4. 4. Copyrights©2013CVMark.AllRightsReserved. Definitions of Operations • Short Definition : – The fact or condition of functioning or being active • Long Definition : – The administration of business practices to create the highest level of efficiency possible within an organization. • Long Long Definition : – An area of management concerned with overseeing, designing, and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that businessoperations are efficient in terms of using as few resources as needed, and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labor, and energy) into outputs (in the form of goods and/or services). Blah! Blah! Blah! Blah! Blah! Blah!Blah! Blah! Blah! Blah! Blah! Blah! Blah! Blah! Blah! Blah! 24-08-2013 4
  5. 5. Copyrights©2013CVMark.AllRightsReserved. We need a Practical Definition • We Operate Machine Plant System We Move the Work 24-08-2013 5
  6. 6. Copyrights©2013CVMark.AllRightsReserved. Graphical Explanation Infrastructure Input Output Operations Transforms Input into Output 24-08-2013 6
  7. 7. Copyrights©2013CVMark.AllRightsReserved. Goal Operations takes the Organization closer to its Goal 24-08-2013 7
  8. 8. Copyrights©2013CVMark.AllRightsReserved. Organizations reach closer to goal • By making more of goods or providing more of its service 24-08-2013 8
  9. 9. Copyrights©2013CVMark.AllRightsReserved. $ Moving More + Faster 24-08-2013 9 Operations is more than a linear process of transforming inputs into output
  10. 10. Copyrights©2013CVMark.AllRightsReserved. Role of Operations Output TimeImprove 24-08-2013 10
  11. 11. Copyrights©2013CVMark.AllRightsReserved. Role of Operations for a Sustainable Organization Output Time Rate of Output Flow Role of Operations is to Improve Flow Role of Operations Management is to manage improvement of flow 24-08-2013 11 Improve
  12. 12. Copyrights©2013CVMark.AllRightsReserved. In real life • We move – Process Order – Sales Orders – Work Orders – Customer Orders – Manufacturing Orders Operations is about improving flow of Orders 24-08-2013 12
  13. 13. Copyrights©2013CVMark.AllRightsReserved. Objective of Operations Ever Improve Flow of Orders! 24-08-2013 13
  14. 14. Copyrights©2013CVMark.AllRightsReserved. But • There are so many other things we do in operations. What about them? • Yes! But Operations is about ever improving flow of orders. About other things, please watch out for the follow-up presentation titled, “What Else is Operations ?” 24-08-2013 14
  15. 15. Copyrights©2013CVMark.AllRightsReserved. Where to Find More Details? Or Call +91 94480 70081 or write to lolla@cvmark.com 24-08-2013 15

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