Bpo and kpo

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Bpo and kpo

  1. 1. SHREEYA BALAGOPAL 01 FYBMS
  2. 2. INDEX  DEFINATION  TYPES OF BPO  KEY TERMS  BPO SERVICES  BPO (UESES)  ADVANTAGES  DISADVANTAGES  TOP BPO COMPANIES
  3. 3. DEFINATION BPO is contracting of certain tasks such as HR and customer service to third party service provider  BPO allows companies to focus on core business process BPO is implemented as cost saving measure for the task that the company requires
  4. 4. TYPES OF BPO BACK OFFICE • Includes internal function like billing and purchasing FRONT OFFICE • Includes customer related services like marketing and tech support
  5. 5. KEY TERMS OF BPO OFFSHORE ONSHORE NEARSHORE
  6. 6. BPO SERVICE Customer services Technical support servicer Telemarketing service Employee IT help
  7. 7. BPO SERVICE Insurance processing Data entry services Book keeping and accounting services Internet/ online/web research
  8. 8. BPO (USES)  BANKS  INSURANCE  ASSET MANAGEMENT  MANUFACTURING  HEALTH CARE  IT  TELECOMMUNICATION  TRAVEL  AIRLINES  GOVERMENT
  9. 9. ADVANTAGES  COST REDUCTION  FOCUS  AVOID ON CORE AREAS CAPITAL EXPENTIDURE  REVENUE  HIGHER INCREASE LEVEL OF SERVICE WITH LOWER COST
  10. 10. DISADVANTAGES  POOR  LACK  RISK QUALITY CONTROL OF LOYAL EMPLOYEES OF EXPOSING CONFIDENTIAL DATA  REDUCTION  HIDDEN IN STRATEGIC ALLIGNMENT COSTS
  11. 11. TOP BPO FIRMS IBM TATA INFOSYS WIPRO COGNIZANT
  12. 12. TOP BPO FIRMS CONVERGYS CORP. NCO FINANCIAL ACCENTURE GENPACT STERAM GLOBAL SERVICES
  13. 13. INDEX  DEFINATION  KPO SERVICES  KPO (UESES)  ADVANTAGES  DISADVANTAGES  TOP KPO COMPANIES
  14. 14. DEFINATION  KPO is an outsourcing of a high end business functions in an organization.  KPO allows both core and non core activities
  15. 15. KPO SERVICE Legal services Data conversion Drafting services Analytical services Publishing services
  16. 16. KPO (USES)  Business and Technical Analysis  E-Learning Solutions  Cartoon Animation & Design  Legal Services or Legal Process Outsourcing  Media Outsourcing  Intellectual Property (IP) Research  Network Management  Corporate Training & Consultancy
  17. 17. ADVANTAGES  TRAINED PROFESSIONALS AT WORK  INCREASE IN PROFITS  STANDARD  OPTION OPERATIONAL EFFICIENCY TO RECRUIT LARGE WORK FORCE WITHOUT RAISING COST
  18. 18. DISADVANTAGES  QUALITY OF PERSONNEL AND WORK CANNOT BE GUARNTEED  SHORTAGE OF SKILLED EMPLOYEES  REDUCTION IN COMMUNICATION DUE TO LANGUAGE BARRIER  INABILITY TO PROTECT COMPANYS INTELLECT PROPERTY
  19. 19. TOP KPO FIRMS FRACTAL ANALYTICS BUXTON HARTE HANKS ADVENTITY WNS
  20. 20. TOP KPO FIRMS INFOSYS CONVERGYS INTELNET MARKET EQUATIONS WIPRO
  21. 21. DIFFERENCE BETWWEN BPO AND KPO
  22. 22. METER BPO K cess for client Low end process High end required Low High client Low High Less than US $15 Can go up Less . High Volume driven Insight dri xity
  23. 23. FUTURE OF BPO AND KPO

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