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Health care and Emotional Quotient

Health care and Emotional Quotient

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Health care leadership Health care leadership Presentation Transcript

  • Health Care Leadership and Emotional Intelligence Shreejeet Shrestha MPH, M.Sc. Medical Microbiology
  • Introduction (cont.) “More than prescriptions, medicine involves communication, tolerance, flexibility, listening, hard work and a passion for the practice.”
  • Introduction • Emotional intelligence (EI) is one of the essential skills for HC leader, helping: – understanding, engage and motivate their team – In Conflict situation – Find solutions to complex problems • EI vs EQ – EI refers broad range of competencies – EQ refers to a quantification of skills in practice, often used psychological assessment tools
  • Introduction (cont.) • EI derives from concept of “social intelligence” – Identified by Thorndike in 1920 – Defined as “the ability to understand and mange men and women, boys and girls to act wisely in human relations.” (Thorndike, 1920) – Gardner(1993) “social intelligence as one of the seven intelligence domains in his theory of multiple intelligence
  • Component of EI • Self-awareness* • Self regulation* • Self motivation* • Understanding one’s emotions*/Social awareness** • Managing relationships*/Social skills** *Salovey and Mayer’s (1990) definition, E.I. Goleman (1996) **Emotional Intelligence: A Core Competency for Health Care Administrators (2002)
  • Key skills and competencies of Leadership* 1. Use systems thinking to lead innovation and change. 2. Partner effectively with the communities 3. Negotiate relationships with partners and stakeholders 4. Communicate effectively in crisis and high-risks situations 5. Reflects and act upon personal leadership strengths and weaknesses 6. Envision the public health future, and develop and lead teams to create it *National Public Health leadership Institute (PHLI)
  • Emotional Model
  • Components of personal competence • Psychological foundation of EI • Characterized by knowing, understanding and expressing oneself • Categorized into – Self-perception – Self expression – Stress management skills – Decision making • All are interacting to each other
  • Components of social competence • Built on the personal competence • Complex of social awareness and relationship management • To understand: – the emotion of the group – communicate effectively – provide empathy
  • It is easier to “Talk the EI talk” than to “walk the EI walk”…
  • Application of EI and Leadership
  • Application of EI and Leadership (cont.)
  • Conclusion • The assessments of EI capture a picture of personal competence and social competence skills. • The definitely measuring emotional intelligence will prove elusive-far more elusive than capturing the interpersonal and organizational impacts on situations in which those skills are underdeveloped in leaders. • Thus EI model serves as a helpful guide to creating interactive leadership development programs that build skills in key leadership personnel.
  • Recommendation • Health care leaders should be trained on key leadership skills and competency on basis of – Emotional Intelligence – Leadership style – Workplace – Relationship building – Emotional monitoring
  • References 1. Novick L F, Morrow C, Public Health Administration, Sudbury, Mass.: Jones and Bartlett Pub.; 2008. 2. Fernandez C S P. Developing Emotional Intelligence for Healthcare Leaders, Emotional Intelligence – Perspectives and Applications. 3. Freshman B. Emotional Intelligence: A Core Competency for Health care Administrators, 2002. 4. Leadership Skills and Emotional Intelligence, Center for Creative Leadership, 2003.
  • Thank You..