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Future of Libraries

Future of Libraries



How the library world is changing for front line services and beyond.

How the library world is changing for front line services and beyond.



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    Future of Libraries Future of Libraries Presentation Transcript

    • The Future of Libraries:How Libraries Today areChanging for the BetterMonica HarrisCustomer Service ManagerOak Park Public LibraryOak Park, ILReaching Forward, May 2013
    • "We must welcome the future, remembering that soon itwill be the past; and we must respect the past,remembering that it was once all that was humanlypossible." - George Santayana
    • What isdifferent?
    • What isdifferent?What is thesame?
    • Idea Connector
    • How isdoingbusinesschanging?
    • World of Beer and Loyalty Clubs
    • Square Payment
    • Strawberry Tree solar powered public charging trees developed by University of Belgrade
    • What arelibrariesdoing?
    • "It used to be that there was lots of time,but the information was limited. Youwould go to the library, it might take awhile, but thats where all theinformation was. Now, its just theopposite. Information is everywhere, butnobody has any time.The rules have changed."
    • MacBook Dispenser at Drexel University Library in Philadelphia
    • Westport Public Library Makerspace
    • What does the libraryof the future look like?
    • Case Study 1:Anythink Librariesin suburban Denver, CO
    • Core Competencies of all Anythink Employees• I am customer focused.• I am cooperative and a collaborator.• I am understanding and compassionate.• I am a self-starter and have a strong work ethic.• I am flexible and embrace change.• I am an effective communicator.• I am a problem solver.• I am responsible and honest.• I am emotionally mature.• I am a continuous learner.• I am an innovator.• I am a leader.• I am an Anythinker.
    • ShelverbecomesWrangler:part productplacement, partinventory control, partdisplay technician
    • Library Assistant/CircDeskbecomesConcierge:part customer service,part technologytroubleshooting,partproduct promotion
    • LibrarianbecomesGuide:part customereducation, partreference advocate,part event planning
    • Case Study 2:Oak Park Public Libraryin Oak Park, IL
    • 2010
    • Focused on People
    • Focused on Materials
    • Focused on Materials - 2013
    • 2011
    • 2012
    • Why is gettingparticipatoryimportant?
    • traditional
    • participatory
    • How do we designthis?
    • Ask fortheirfeedback
    • Santa Cruz Museum of Art and History
    • Santa Cruz Museum of Art and History
    • Offercontests,games, andopportunitieswith intrinsicvalue
    • We worked onConnection
    • We created the:
    • oppl.org/events/idea-box
    • Why SupportStaff is ourBiggestBrand Asset.
    • Questions?Monica HarrisCustomer Service ManagerOak Park Public LibraryOak Park, ILEmail: mharris@oppl.orgTwitter: @showlola