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  • We only make pellet stoves and we only make 2 units. This helps you to keep your inventory low and still provide the customer with a wide variety of choices. Using the accessories each stove may be dressed up as many as 7 different legs.Each stove come s in the box black. From there you and your customer have the opportunity to dress the stove up to satisfy the customers budget and individuality.
  • We recommend ¼ inch diameter pellets because they will feed faster and at a greater rate per hour. The result is a hotter fire and a shorter hopper fill cycle. Remember you need good pellets to get good results, so when you find pellets that work for you, store them in a dry spot off the ground. No not use wet pellets or crushed pellets (sawdust). Moisture not only dulls a fire but promotes collection of burn products on exhaust systems as well as in ash collection chambers. It also crusts up and increases cleaning and maintenance. Problems that result from poor quality pellets include rapid smoking up of glass, clinker build up in the fire pot, creosote type accumulations on glass and in the exhaust system. If these symptoms are common, switch to a different brand of pellets.
  • Air Movement- It is extremely important to have good air movement for your stove to work properly. A Magnehelic Gauge is an important tool to have with you. This will measure the amount of vacuum in your stove. The reading should be between 1.8 inches to 4 inches in order for your stove to achieve a good burn. Lower than 1.8 will cause the stove to burn incorrectly or under burn. This creates a situation where pellets are not being burnt fast enough to keep the burn area clear. To check the air flow, slip the magnehelic gauge onto the fresh air pipe ,on the back of the stove while  it is running and move your fresh air control knob to achieve the best results. The flame should be crisp and brisk, like a forge or propane torch with a popcorn effect. As fresh pellets falling into the fire pot hit the fire, partially burnt pellets in the fire pot will break up andShould begin jumping around. Adjust the air flow to maximize combustion efficiency, fuel consumption rate and heating capacity of the stove. Being able to burn the stove efficiently requires a proper balance between fuel feed rate and combustion air/draft rate. A proper air to fuel ratio can only be established once a fire is burning steadily. Your stove will be capable to  burn at sea level or at 11,000 feet above sea level just by adjusting your fresh air flow. A positive sign of an efficient and clean burn is visible light brown or milky white ash on the glass and fine gray ash in the ash pan. No black soot deposits should be visible on the glass or cera brick. Another significant factor is the fuel that you burn, ¼”pellets are recommended. The pellets need to have low ash and low moisture content, 2% ash and 5-8% moisture. Problems encountered due to poor quality pellets include rapid smoking up of glass, rapid ash or clinker build up in the fire pot, creosote type accumulations on glass and in the exhaust system. DO NOT BURN CORN or any other product in your stove. Burning your stove at the lowest setting for a long time is not recommended because it will  cause tar and creosote to form in your burn pot(clinkers) which will plug the air holes and restrict air flow which in turn slow down the air flow, cool the chimney flue and creosote will start to plug up your chimney. If this happens you will  need  to clean your stove and exhaust more often. Keep your fire burning actively to reduce creosote build- up and avoid problems in the future.
  • Igniter- The igniter is positioned almost at the end of the tube that the fire pot butts up to. As the igniter heats up it will ignite the pellets in the fire pot. The igniter should get red hot all the way to the end. If it is not getting red at the end by the fire pot it will require replacement. They have been know to not get red at the end. This will cause a delay in start up or will not start at all. To check simply pull the fire pot (when it is cool) and hit the start button. Within a few minutes you should see the igniter glowing red. The igniter should not touch the sides of the tube as this will shorten its life span. The igniter comes on when you start your stove and stay on for about 15 mins. or until  your P.O.F. switch senses heat and tells it to shut down. To prolong the life of your igniter, if you have your stove attached to a thermostat, you should run your stove on the high-low setting. This setting will keep the stove running at the lowest setting when it reaches the set temperature and not shut down, which in turn will not need to restart your stove when it calls for more heat and  save your igniter life. Always make sure that your fire pot is clean of clinkers, all the holes are clear and positioned in the right spot. If your igniter does not come on at the start, you can run direct power to the igniter to make sure it is good. Always remember to unplug your stove before you attempt any servicing. If you have to replace it, all you will need is an allen key. Check where the igniter is in the tube and put the new one in the same spot- usually short of the end of the tube. High Limit Switch – also known as the 250 degree sensor. It is positioned on the back of the fire box and has a reset button in the center. When the fire box overheats- surpasses 250 degrees , the sensor will kick out and the stove will go into shutdown mode. When this happens you can reset it after the stove cools down but also find out why this happened , example- Convection fan not working or not travelling fast enough to keep the firebox cool. A dirty stove with poor air supply will also lead to possible overheating. Sometimes it is just a faulty switch.  Make sure to solve any problems as you encounter them so that they will not cause bigger problems later on. The switch should be tested and replaced if it is determined to be defective. To check for a faulty switch you need to bypass the switch. To do this, unplug the two wires from the switch and attach the two wires together. Then restart your stove, if it works then replace the sensor. Always remember to be safe and unplug the stove before you do any work on it. P.O.F. Switch or Proof of Fire Switch- this sensor has to be activated before your stove goes from start up mode to running mode or from running to shut down. Once it senses that there is heat of higher then 120 degrees it allows the control board to take over, shuts down the igniter and now you can set your  stove to the desired heat setting and fan speeds. This sensor also looks after your shut down mode, once you have turned the stove off by pressing the on/off button the fans in your stove will continue to run until this sensor senses that the stove has cooled enough to safely shut down completely. This could take anywhere from 15 to 45 minutes depending on how hot the unit was. To check for a faulty switch follow the same procedure as for the High Limit Switch and always remember to unplug the stove first. Vacuum Switch-The stove works on NEGATIVE PRESSURE-so there should not be any air leaks. If your stove senses any air leaks- example – door open, or broken glass or gasket around the door is not tight against the stove-  auger will shut off and the stove will go into shut down mode. This is another one of the safety features  your Jamestown Stove has.  Should the switch be defective or the hose have a leak in it the auger will not work. There is about a 90 second delay on the switch cutting out once a pressure change has occurred. To test  this simply bypass the switch with the appropriate jumper wires and restart the stove. If there are no vacuum leaks and jumping it solves the problem then replace the switch. To check if you have a gap between your door and stove- take a piece paper, sip it between the gasket and stove, lock the door and attempt to pull on  the paper. If it pulls out easy you will have to adjust the door. You can loosen the hinge bolts slightly and tap the hinge back using a rubber mallet and a block of wood. You can also do this for the lock side. Always remember to go a little bit at a time. Then tighten the bolts again and do the paper test, it should be snug but not to the point that the paper rips. Over tightening can  lead to premature gasket failure and  replacement. Check the gasket for damage and to see if the gasket cement is still good, if the gasket pulls away or you have no room to tighten,  then it should be replaced. To replace the gasket, first remove the door, lay it on something that will not damage the paint or break the glass. Then pull the gasket off, clean the groove that it fits into by removing all the cement. Apply a new layer of high temperature silicone and then place the gasket around the door. Do not over stretch the gasket material and let it dry. Replace the door onto the stove and you will probably have to readjust your door. Check the glass gasket and if you find any damage it should be replaced. If you have a J2000 stove you should also check the gasket around the ash pan to make sure it seals properly. 
  •  Convection Fan- The purpose of this fan is to draw room air and push it through the heat tubes and into your home and also to keep your fire box from overheating or cool the stove. If your stove does overheat and kick out, the convection fan should be looked at to make sure it is working and at the proper setting for the  heat level you have chosen. When you increase your heat level the control board will also increase you convection fan speed to match. You can also increase the fan speed manually. If you notice that the fan speed does not increase when you increase your stove setting , then you will have to see why. Check to see if there is an obstruction-something caught in the fins or a lot of dirt on them, pet hairs, saw dust all of which will reduce the amount of air able to flow through the heat tubes and super heated into the room. The bearings may also be worn or dry of grease slowing the motor. The J 1000 units have a rubber at the end of each bearing set. This may be peeled back and high temperature light grease may be inserted.  If you find you have a worn part then you will have to replace the fan. Again unplug the stove- disconnect the convection fan and replace with a new one exactly the same as the old one.  (Because we have different convection fans we can describe them as we show them.)Combustion Fan – This assembly draws in fresh air from the outside through the fresh air tube, circulates through all of the heat chambers in the fire box and heat exchange area and then exhausts the air outside through your venting system. It comes on as soon as you start your stove and stays on until your stove is cool enough to shut down. It is of great importance to make sure that your exhaust assembly and chimney is kept clean or it will lead to a lot of problems down the road. Fresh air in, and exhaust out will help keep your fire torch like, your windows clean, and the heat flowing. It is recommended that you clean your exhaust system once a year but if you burn heavy, then you should be doing it more often. If you notice that your flame is lazy and not torch like, then you should check your fresh air intake and also your exhaust assembly. Part of the exhaust system also includes your side pockets in your burn area. These should  be cleaned when you clean your fire pot. If you notice that the combustion motor is making noise or that you have a lazy flame then you will need to see what the problem is and solve it.  Again unplug the stove when it is cool and shut down, pull the stove away from the wall, remove the back panel, vacuum out the soot and then you can run direct power to the motor. It can be the build- up soot on the impeller blade, slowing down the motor , or the motor needs to be changed. The combustion assembly comes as one unit and is easy to change. Just take the bolts off, vacuum the inside of the mounting box, put on the new gasket and assembly and bolt it back down. If you are working on your exhaust assembly you might as well check your chimney and clean it at the same time.AUGER AND AUGER MOTOR- In our Jamestown Stove the auger and auger motors are made of the highest quality available. They are precision machined and assembled to promote self- cleaning and to eliminate hard pellet jams. HOWEVER, it is very important that foreign objects of any kind (such as children’s toys, screws, nails, nuts or bolts etc.) are not allowed into the fuel hopper. You require good pellets to achieve great success. Do not use soft or moist pellets as they will fall apart easily and form sawdust. This can cause jams or clogging and also give you a bad burn. If your bag of pellets has lots of sawdust or wet pellets do not use it. If you have an auger jam, first unplug your stove, remove the pellets from the hopper . With vice grips clamp the auger motor from the top and try to work it back and forth until the jam is freed. If this does not work than  remove the auger. You might need to get a pair of vise grips to do this, just be careful not to damage the auger. If you find foreign objects, remove them, try to move the auger, if it does move try to start the auger up again. If this doesn’t work you can take the wires off the auger motor and try direct power. Now if it doesn’t work you will have to change the auger motor. Remove the nuts on the auger bracket, slip it off the motor and pry the motor away from the auger. It is a good idea to try direct power to it again to make sure it is not working. Install  the new motor shaft into the auger making sure that the flat spot goes over the high spot inside the auger shaft. Then replace the bracket, try direct power to make sure it works and then hook up to stove. REMEMBER that you need good pellets to get good results, so when you do find good pellets, store them in a  dry spot  off the ground. 

Jtps dealer guide power point.pptx aug Presentation Transcript

  • 1. Jamestown pellet stoves®
    Dealer Training Guide
  • 2. Sales training.
    Why Jamestown?
  • 3.  
    Unlike many stoves found at the big box stores which are manufactured with price in mind instead of longevity Jamestown provides a high quality stove built to last and here are a few reasons why…
    First in Quality – First in Service.
    Jamestown has been in the market for more than 30 years.
    Jamestown is Canadian owned and manufactured in the Unites States utilizing all North American suppliers ensuring the best quality materials available.
    Jamestown uses heavy 10 gauge steel in the fire box to ensure many years of service
    Jamestown is one of the most efficient pellet stoves on the market
    Jamestown Pellet Stoves are EPA approved at 2.0 for the J 1000 and 2.3 for the J 2000
  • 4. Jamestown uses a very heavy duty, steel fire pot and warranties it for 5 years.
    Jamestown uses a heavy cast iron door that not only looks great but holds and radiates heat to increase our stoves efficiency.
    Jamestown produces only auto light units making the stove very easy to use.
    All Jamestown Stoves are wired to accept a thermostat.
    Jamestown offers a digital control board with many easy to use options.
    Jamestown offers a simple to install hopper extension that fits on either model and holds an additional 56 pounds of pellets
    Jamestown has side doors that open easily on hinges providing plenty of easy access to all components for servicing.
    Jamestown contains four additional heat chambers in the sides to hold and radiate heat into the room increasing the stoves efficiencies.
  • 5.  
    Jamestown manufactures two models which may be dressed to achieve seven different looks keeping inventory low and selection high.
    Jamestown’s J 1000 is the smallest stove made with an output of 38,000 BTU’s.
    Jamestown J 1000 is completely convertible where it may be used as a free standing unit or a hearth mount/insert.
    Jamestown offers accessories in black, gold or nickel to suit any customers taste.
    Jamestown is proud of its customer service and strives to the very best it can be in satisfying all our customers.
    Jamestown has warehouses in the United States and Canada to ensure fast and affordable shipping.
    Jamestown offers an exclusive Pedestal and carpet protector system to help keep your customers cost down
  • 6. while making your profits higher.
    Jamestown offers superior technical support to dealers.
    Jamestown offers plenty of training and sales tools.
    Jamestown offers active dealers protected territories so you are not competing in your area with the same product.
    Jamestown offers a web site for you or your customers to refer to for further information
    Jamestown links your website to ours and ours to yours.
    Jamestown offers a special dealer area on our website with special dealer information.
    Jamestown has a great face book page
    Jamestown has our user guide DVD on u tube and on our web site
    Jamestown places a user guide DVD in every stove to help ensure your customers know how to operate their stoves properly saving you wasted service calls.  
    At Jamestown we consider our dealers as partners. As partners we establish a relationship which encourages both parties to work together to achieve success.
    Comfort and satisfaction awaits your customers
  • 7. Topics to be discussed
    General pellet stove facts
    Jamestown Pellet Stoves features
    Jamestown Pellet Stoves specifications
    Safety warnings & notices
    Clearances inside & outside
    Achieving optimum efficiency
  • 8. Topics to be discussed
    Wood pellet quality control
    Control panel wiring & functions
    First time stove start-up steps
    Maintenance schedule
    Exhaust methods & types
    Trouble shooting
    Warranty information
  • 9. General Pellet Stove facts
  • 10. General pellet stove facts
    Pellet stoves use biomass pellets to produce heat
    Biomass is a clean renewable energy source
    Pellet stoves need electricity to function properly
    Pellet stoves should be vented outside using proper pellet stove (type “L”) piping
  • 11. General pellet stove facts
    Pellet stoves require regular maintenance
    Pellet stoves can greatly reduce heating costs (electric, propane, fuel oil)
    Pellet stoves save the end user countless hours of splitting and hauling cordwood
  • 12. Turn your wood piles into a playground!
  • 13. Jamestown pellet stoves features
    “First in Quality – First in Value”
  • 14. Jamestown pellet stoves features
    Heavy 10ga steel construction
    Heavy duty steel firepot
    Heavy cast iron door
    Heat exchange chambers
    Easy to operate control board
    Auto ignition start-up
    Manual draft control
    Mobile home approved
    Parts and materials are all North American made and manufactured
    High efficiency ratings
    99.8% combustion efficiency(rate pellets are burned at)
    88% overall efficiency(combustion efficiency+ heat transfer efficiency)
  • 15. Jamestown Pellet Stoves features
    Only 13.5” deep
    38,000 BTU output
    Heats 1,800 Sq. Ft.
    Free standing
    37lb Hopper
    Insert/hearth mount*
    45,000 BTU output
    Heats 2,200 Sq. Ft.
    58lb hopper
    Ash pan
    Free standing*
    Jamestown trivet
    Hopper Extension adds 56lbs to either model
    Mounting hardware is separate from stoves when shipped
  • 16. Jamestown Pellet Stoves features
    J1000 Free Standing
    • Nickel door trim
    • 17. Nickel door handle
    • 18. Nickel “J” legs
    J1000 Hearth Insert
    • Brass/Gold door trim
    • 19. Gold plated door handle
    • 20. Brass shroud trim
    • 21. Brass insert riser
    • 22. Shroud
    “J” Leg
  • 23. Jamestown Pellet Stoves features
    Queen Anne
    J2000 Free Standing
    • Brass door trim
    • 24. Gold door handle
    • 25. Gold trivet
    • 26. Pedestal & carpet protector
    J2000 Free Standing
    • Brass door trim
    • 27. Gold door handle
    • 28. Gold Queen Anne legs
    • 29. Gold trivet
    Hopper Extension
  • 30. “Canadian Owned – American Made”
    Jamestown Pellet stoves specifications
  • 31. Jamestown pellet stoves specifications
  • 32. Safety warnings & notices
  • 33. Safety warnings
    Improper installation voids warranty, or worse
    Suggest professional installer
    Abide by local building codes
    Do not keep flammables near by
    Do not use fire starters
    Fluids, gels, solids
    No burning garbage or other waste
  • 34. Safety warnings
    Do not install a flue damper in exhaust (check local building codes)
    Do not connect to a chimney flue serving another appliance
    Check with piping manufacturer for clearances specific to piping
    Use only Jamestown components
    Do not over fire/over heat
  • 35. Safety notices
    Pellet stove & exhaust should be professionally inspected annually
    Improper installation can be dangerous
    Follow the directions in the owner’s manual closely
    Burn ¼” premium wood pellets
  • 36. Safety notices
    Use the Jamestown protector pad or construct one made of non- combustible material
    Never place combustible objects on stove top or trivet
    Do not operate the stove if any part becomes defective
    Do not operate with broken or missing glass
    Don’t slam the door
    Clean glass only when stove is cool
  • 37. Don’t place combustibles on stove top
  • 38. Safety Features
    Hopper Lid Safety Shutoff
    Stops the auger from moving when the hopper lid is open
    Vacuum Switch
    Stops the auger from moving if any large air leaks are detected
    When the auger stops moving the stove will enter its shut down cycle
  • 39. Safety notices
    For Mobile Home Installation
    Stove must be secured to floor
    Fresh air intake must be vented outside
    Pellet stove must be grounded
    Use vapour barrier where exhaust exits the structure
    Check with local building codes
    Use type “L” exhaust vent
    double wall pellet pipe
  • 40. Mobile home pedestal mounting
  • 41. Always check with your local building codes for appropriate clearances
    Clearances inside & outside
  • 42. Jamestown stove clearances
    Corner installation
    Alcove installation
  • 43. Vertical clearances
    Vertical clearances
  • 44. Clearances outside the house
  • 45. Clearances outside the house
  • 46. Achieving optimum efficiency
    Quality of pellets drastically affect the efficiency of the stove
    What makes a premium wood pellet?
    Type of raw material used- clean sawdust
    Ash content- less than 2%
    Moisture content- less than 8%
  • 51. A lesson from one of the world’s greatest
    Premium Wood Pellets = Efficient Pellet Stove
  • 52. Wood pellet quality control
    Why not to use poor quality pellets
    They suck the life out of the stove
    They leave large ash deposits called clinkers
    They create more ash which means more cleaning
    Inconsistent burn rates
    Increased wear and tear
    Quality wood pellets burn hotter
    • Use less fuel to produce more heat
    • 54. Complete burn = less mess
    DeFehr Premium Wood Pellets
    • Hardwood & softwood
    • 55. Less than 0.5% ash
    • 56. 5%-8% moisture content
    • 57. 40lb bags (50 bags per ton)
    • 58. made from clean sawdust
  • 59. Control board wiring & functions
  • 60. Control board wiring & functions
    Jamestown Pellet Stoves Control Board
    Introduced in 2009
  • 61. Control board wiring & functions
    Wires are colour coded
    Thermostat block is ready to be wired
    Use this diagram when trouble shooting
  • 62. Control board wiring & functions
    Self-diagnostic features
    All lights are lit and control board is not responding
    • Unplug stove, wait 10s, plug stove back in
    • 63. Led #2 is blinking
    • 64. Vacuum leak indicator, there is an air leak
    Led #3 is blinking
    • Proof of fire switch not detecting sufficient heat, check hopper and burn pot
    Led #4 is blinking
    • Over firing, have a qualified service tech determine reason for over firing
    Stove enters a safety shutdown mode when requirements are not being met
  • 65. Control board wiring & functions
    On/off switch- red for first 15mins then turns green upon successful start-up
    Manual auger- manually feeds pellets through auger, normally used after filling an empty hopper
    Auger trim-Adjusts factory fuel feed rates on levels 2-4, LED not illuminated indicates setting.
    Hold both auger trim & heat level (up or down) to set
  • 66. Control board wiring & functions
    Room fan/Convection Fan-boosts fan to high on levels 1-4
    Heat Level- adjusts heat levels 1-5
    Manual Mode- operate the stove manually
    Auto Mode- for thermostat control,stove turns on and off when thermostat calls for heat
    Hi-low mode- for thermostat control, stove switches between desired heat level & lowest level, while never turning off to achieve required temperature
  • 67. Always unplug the stove before opening side panels
  • 68. Always unplug the stove when opening the side panels!
    Keep It Simple
    • Use a basic thermostat
    Control board thermostat connection block
  • 69. Comfort Awaits You
    First time stove start-up steps
  • 70. First time stove start-up steps
    Check inside the hopper
    Fill the hopper with ¼” premium wood pellets
    Verify firepot is seated properly
    Plug it in to a grounded outlet
    No power cords or outlets that are wired to a toggle switch
    Press On/Off button, voila!
  • 71. Maintenance Schedule
    Be sure to properly align the firepot with the ignitor tube
  • 72. Turning the stove off
    Simply press the on/off switch
    The stove will begin its cool down mode (approximately 30 min)
    Never unplug the stove while it is on
  • 73. Maintenance schedule
    The following is “SUGGESTED” maintenance. Stove owners will develop a good idea of how often they require cleaning after the first few tons of pellets.
  • 74. Maintenance schedule
    A consistent maintenance schedule will extend the life of the stove and components
    Develop your own maintenance schedule based on usage
    Most problems occur because of poor maintenance
    A clean stove is a happy stove
  • 75. Willie loves clean pellet stoves
  • 76. Maintenance schedule
    Daily Routine
    Check for clinkers inside firepot
    Check for ash accumulation under the firepot
    Check the air wash bracket
  • 77. Maintenance Schedule
    Check air wash bracket for build up
  • 78. Maintenance schedule
    Weekly Routine
    Clean the glass-
    First dip a cloth into the ash collected in the fire box & use the ash to remove build up on glass
    Then use your favourite glass cleaner with the same cloth
    Heat exchanger tubes
    Clean the firebox area
    Ash pan (J2000)
    Upper shelves
  • 79. Maintenance Schedule
    Pull and push scraper rod to free fly ash from the heat exchanger tubes
  • 80. Maintenance Schedule
    Cut-away view of firebox, heat exchanger tubes, and upper shelf
  • 81. Maintenance schedule
    Monthly Routine or 1 Ton of Pellets
    • Side and rear(J2000) heat exchange chambers
    • 82. Exhaust system
    Recommended inspection after first ton of pellets
    Periodic cleaning will depend on usage
    • Seals and gaskets
    • 83. If flames tend to “lick” towards the glass door check the door, ash pan, and glass gaskets
  • 84. Maintenance schedule
    Annual Routine
    Inspect and clean exhaust system
    Replace any worn down gaskets
    Clean piping
    Inspect termination cap
    Clean rear components
    Clean all motors and blowers
  • 85. Exhaust methods & types
    System requirements
    Venting clearances
    Existing chimneys require relining
    Use only type “L” vent pipe
    Seal all connections using rtv high temp silicone
    Fresh air intake should be vented outside
    Max 35ft vertical
    Max 10ft horizontal
    12” min. between exhaust cap & fresh air intake inlet
    Terminate above snow level
    Use 4” pipe when a rise is over 11ft
  • 86. Trouble shooting
  • 87. Trouble shooting
    Refer to the owner’s manual for trouble shooting guide
    In order to diagnose problems with the stove we need to know what’s in it
    Lets take a look at the Jamestown pellet stove
  • 88. What’s in that stove?
  • 89. Trouble shooting
    Control board
    B) Firepot
    D) Hopper lid
    E) Outer exchange plate
    F) Inner exchange plate
    G) Glass gasket
    H) Door/ashpan gasket
    Hopper lid gasket
    J) Side glass
    K) Centre glass
    T) Cerabrick
    U) Cerabrick retainer
    V) Draft knob
  • 90. Trouble shooting
    C) Cast spring handle
    L) Convection fan
    M) Combustion/exhaust fan
    N) Proof of fire switch
    O) High limit switch
    P) Vacuum switch
    Q) Auger motor
    R) Auger assembly
    S) Ignitor
  • 91. Trouble shooting
    Save time diagnosing the pellet stove with a Magnehelic gauge.
    This gauge can be modified to fit directly onto the combustion exhaust.
    A Magnehelic gauge will instantly let you know if your dealing with an air leak.
  • 92. Trouble shooting
    Vacuum switch
    High limit
    Proof of fire switch
    P.O.F. switch
  • 93. Trouble shooting
    Convection fan
    Combustion/exhaust fan
    Auger motor/Auger Assembly
  • 94. Warranty information
  • 95. Warranty information
    Steel parts are under warranty for 5 years
    Electrical parts are under warranty for 2 years (fuse on control board is excluded)
    Please send in customers warranty card along with proof of sale
  • 96. Warranty information
    This warranty does not apply to instances where the stove owner did not properly install, operate or maintain the stove
  • 97. Recommendation
    Check out the Jamestown Pellet Stoves User Guide DVD!
    This video will help reinforce some of what we’ve gone over today.
    Pick up your Jamestown Pellet Stoves Cleaning Kits! We strongly recommend that every customer has one!
  • 98. Thank You
    Welcome to
    Team Jamestown
  • 99. Jamestown pellet stoves®
    Any Questions?