Avaya Aura 21062009
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Avaya Aura 21062009

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  • Title: technological change drives innovation and benefit   Phase I> Storyline: In the old days, the consumer had a PC… the PC was self contained with a keyboard, screen, and all of the things one could do were included in the system. You could add Applicaties and functions (i.e. write checks from home, play games, teach your children, etc), but those Applicaties needed to run on the PC, and you needed to be in the same room as that PC   Phase II > Title on Bottom: Extending access Graphic: A PC connected via a phone line (arrow) to a service provider (CompuServe, AOL, Prodigy) (should show two layers) Storyline: Remember when you first connected to an online service? It did not matter what kind of PC you had (PC, MAC, Commodore, Radio Shack), but with it you could access Applicaties that were not on your PC. Those Applicaties were provided by a new industry, and the major players were CompuServe, AOL, Prodigy. If you had kids, they wanted you to be on AOL, where you could get chat rooms, educational activities, fan clubs. Prodigy and CompuServe provided their own set of Applicaties, each one somewhat different from their competitors. In this model, the user (you) were able to access any service or Applicatie that was provided by your provider of choice, but not the others. Sometimes you could do specific Applicaties by reaching those providers directly, such as online banking by dialing into your bank.   Phase III > Title on Bottom: Access anywhere, from any device, to any Applicatie Graphic: WWW on top, connected via Netwerk cloud, connected to device on bottom (should show three layers) Storyline: Applicaties now became available on the world wide web… anyone could write one and it could be used by anyone anywhere. The access device no longer matters, it could be a PDA, a PC, even your TV. The Netwerk no longer matters, it could be your cable provider, your telephone provider, your local Netwerk provider. Individuals could now get the Applicaties they wanted, on the device of their choice, over any Netwerk they were connected to. This created whole new industries, and unimagined benefits for the user. So I can play real time games, trade stocks, get weather reports, track my movements, etc… think iPhone here.   This is the change we are bringing to Enterprise Communications…. It is the answer to the question 'how do I get (or deliver) unified communications.   The message we want them thinking about after this slide is that what we are talking about here is that technology changes can make dramatic changes to the way content was delivered. In this case, it was the migration of the Applicaties delivery from the content provider to the WWW.   By the end of the presentation, they should be able to connect Aura to a similar technology change, and thereafter the benefit will be true and easy unified communications.
  • Title: technological change drives innovation and benefit   Phase I> Storyline: In the old days, the consumer had a PC… the PC was self contained with a keyboard, screen, and all of the things one could do were included in the system. You could add Applicaties and functions (i.e. write checks from home, play games, teach your children, etc), but those Applicaties needed to run on the PC, and you needed to be in the same room as that PC   Phase II > Title on Bottom: Extending access Graphic: A PC connected via a phone line (arrow) to a service provider (CompuServe, AOL, Prodigy) (should show two layers) Storyline: Remember when you first connected to an online service? It did not matter what kind of PC you had (PC, MAC, Commodore, Radio Shack), but with it you could access Applicaties that were not on your PC. Those Applicaties were provided by a new industry, and the major players were CompuServe, AOL, Prodigy. If you had kids, they wanted you to be on AOL, where you could get chat rooms, educational activities, fan clubs. Prodigy and CompuServe provided their own set of Applicaties, each one somewhat different from their competitors. In this model, the user (you) were able to access any service or Applicatie that was provided by your provider of choice, but not the others. Sometimes you could do specific Applicaties by reaching those providers directly, such as online banking by dialing into your bank.   Phase III > Title on Bottom: Access anywhere, from any device, to any Applicatie Graphic: WWW on top, connected via Netwerk cloud, connected to device on bottom (should show three layers) Storyline: Applicaties now became available on the world wide web… anyone could write one and it could be used by anyone anywhere. The access device no longer matters, it could be a PDA, a PC, even your TV. The Netwerk no longer matters, it could be your cable provider, your telephone provider, your local Netwerk provider. Individuals could now get the Applicaties they wanted, on the device of their choice, over any Netwerk they were connected to. This created whole new industries, and unimagined benefits for the user. So I can play real time games, trade stocks, get weather reports, track my movements, etc… think iPhone here.   This is the change we are bringing to Enterprise Communications…. It is the answer to the question 'how do I get (or deliver) unified communications.   The message we want them thinking about after this slide is that what we are talking about here is that technology changes can make dramatic changes to the way content was delivered. In this case, it was the migration of the Applicaties delivery from the content provider to the WWW.   By the end of the presentation, they should be able to connect Aura to a similar technology change, and thereafter the benefit will be true and easy unified communications.
  • Self explanatory

Avaya Aura 21062009 Avaya Aura 21062009 Presentation Transcript

  • Avaya Aura ™ Een Nieuw Tijdperk in Bedrijfscommunicatie
  • Technologie ontwikkelingen Pre 2000 Gesloten Systeem 2000 - Vandaag Toegang Uitbreiden Vrije toegang, Apparatuur onafhankelijk, Applicaties Overal Morgen
  • Morgen H.323 IP SIP SIP Technologie ontwikkelingen Pre 2000 Gesloten Systeem 2000 - Vandaag Toegang Uitbreiden Vrije toegang, Apparatuur onafhankelijk, Applicaties Overal Applicatie Connectie Netwerk Applicatie Connectie Netwerk Connectie Netwerk App App
  • Technologie ontwikkelingen Morgen Connectie Netwerk Avaya Aura Peering Loose Coupling Orchestration SIP
    • SIP
    • Presence
    • Interoperability
    • Schaalbaarheid
    • Innovatie
    • Security
    • Beheer
    App App SIP Presence SOA Integration Multivendor
  • Communications Manager Features Routing Endpoint Services Features Routing User Relationship Element SIP Routing CM Features Avaya Session Manager S I P SIP
  • Oplossingen worden diensten © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Dialer Transfer Contact Detect User Profile Dial Plan CAC Signaling Media Conference Route Observe User Profile Dial Plan CAC Signaling Media Records ACD Transfer Prompt Collect User Profile Dial Plan CAC Signaling Media Records IVR Conference Authorize Record User Profile Dial Plan CAC Signaling Media Records Conf bridge PBX Transfer Conference Bridge User Profile Dial Plan CAC Signaling Media Records
  • © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA PBX Transfer Conference Bridge Dialer Conference Route Observe Transfer Prompt Collect Conference Authorize Record Transfer Contact Detect ACD IVR Conf bridge Sessie Management User Profile Dial Plan CAC Signaling Media Accounting Oplossingen worden diensten Connectie Netwerk SIP App App SIP Presence SOA
    • SIP TLS encryptie
    • 3e partij certificatie
    • AAA Radius
  • Applicatie Sequencing © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Do Not Call DB Billing/CDR Record Session Manager CM Presence User profile
  • Half Call Model © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Session Manager User profile User profile Presence Check Directory Lookup Time zone Check Call Recording
  • SIP als Architectuur o o o Session Manager Competitors Avaya Aura ™ Session Manager Session Manager Soft-switch or “Big UC-PBX” o o o Feature Server Feature Server Feature Server SP SIP SP
  • Snel Innoveren o o o Session Manager Competitors Avaya Aura ™ Session Manager Session Manager Soft-switch or “Big UC-PBX” o o o Feature Server Feature Server Feature Server SP SP SIP Feature Server
  • Upgrade o o o Session Manager Competitors Avaya Aura ™ Session Manager Session Manager Soft-switch or “Big UC-PBX” o o o Feature Server Feature Server Feature Server SP SP SIP Feature Server
  • Innovatie A1 A3.a A4 A2 A3.b Avaya Aura™ SM A1 A2 A3 A4 CM
  • Avaya Aura Architectuur Visie Applicatie/Diensten wordt ontkoppeld van de gebruiker SFS = SIP Foundation Server Applicatie Connectie Toegang (Netwerk & gebruikers) Services kunnen “gebundeld” worden adv standaard SOA end SIP-ISC technologie voor snelle uitbreiding (sequencing) Applicaties worden aangeboden aan SIP gebruikers als services afhankelijk van hun profiel CM Feature Server Applicaties of Diensten van 3 rd partijen SIP SFS SOA Amsterdam Moscow Paris Session Manager SIP TRUNKS Call Blocker “ Mobility” Applicatie Voice Portal Video Meeting Exchange Modular Messaging Named Sequenced Presence Server Call Recording
  • Revolutie in Communicatie Architectuur Flexibel aansluiten van gebruikers, applicaties en systemen SIP Trunking Avaya Aura
  • Traditionele Trunken PSTN
  • Private IP Trunken MPLS IP N2 -N trunk
  • Avaya Aura Architectuur PSTN Nummer Plan Trunk Centralisatie SIP Session Manager
  • Avaya Aura Session Manager CM 5.2
    • Hardware of Software optie
      • Red Hat Linux
    • CM 5.2 ASM levert
      • Nummer plan
      • Externe verbindingen
    • SM 100 TLS Acceleratie (HW)
      • Schaalbare communicaties
        • 50,000 SIP TLS links
      • Snelle time to service
        • 500 TLS handshakes / sec
    Session Manager
  • Aura System Manager Element Management Layer Customer Mgmt Platform, (eg HPOV) Identity Mgmt, (eg Sun IdM)* Enterprise Directory, (eg Active Directory)* Avaya Service Tools Session Manager
  • SIP Adaptatie Modules Adaptation Module
    • Adaptation Properties:
    • Adaptation Module
    • Egress URI Parameters
    • Digit Conversion for Incoming Calls
    • Digit Conversion for Outgoing Calls
    Incoming Digit Conversion SIP Entity Outgoing Digit Conversion
    • Voorbeelden
    • Avaya: No adaption required
    • Cisco: Move History-info, PAI
    • Nortel: No current changes (testing)
    • Verizon: Move History-info
    • AT&T: Remove History-info
    SM Routing Engine
  • Gecentraliseerde Nummer Plan Data Center 2 Contact Center Data Center 1 Communication Manager (Active) Communication Manager (Standby - ESS) O O O O O O O O O PSTN SIP Trunks SIP Trunks Sales Office i120 Regional Office 45-XXX 445-XX 630-XXXX 22-XXXXX
    • 25,000 locaties – Alle met TLS encryptie naar geo-redundant core
    • Multivendor met “SIP adaption” – Nortel, Cisco, Service Providers, …
    • EEN nummer plan te beheren in Session Manager
    Branch Edition i120 SM SM
  • SIP Call Admission Control CM WAN Pipe Entity Links Single Location o o o CORE SM SM SM CM o o o 3 rd Party PBX
  • Gecentraliseerde Applicaties SIP-ready Avaya applicaties Branch CM Third party Meeting Exchange Modular Messaging Communication Manager SIP Feature Server Avaya Aura Core SIP SIP SM SM SM Voice Portal Voice Portal
  • SIP Load Balancing Servers with different performance
  • Avaya Aura Session Manager CM X
    • CM 5.2 ASM biedt
      • Nummer plan
      • Externe connectiviteit (SIP trunken)
      • Hardware voor TLS security
    • CM X ASM biedt
      • Gebruiker & applicatie registratie
      • Koppelt gebruikers aan applicaties (sequencing)
      • Personal Profile Manager
      • Communication Manager Feature server (SIP ISC)
    Session Manager
  • Avaya Aura Next Generation Architectuur Telephony Server Application Enablement Server Presence Server System Manager WAN or PSTN SBC Communication Manager CM Feature Server Session Manager Avaya Aura™ Applications Connection Network SIP App App SIP Presence SOA
  • Avaya Aura Next Generation Architectuur Telephony Server Application Enablement Server Presence Server System Manager WAN or PSTN SBC Communication Manager CM Feature Server Session Manager Session Manager Avaya Aura™ Applications Connection Network SIP App App SIP Presence SOA
  • Avaya Aura Session Manager Survivability Session Manager Session Manager Session Manager Community B Community C Community A
  • Revolutie in Communicatie Architectuur Flexibel aansluiten van gebruikers, applicaties en systemen (R)Evolutie in Communicatie Architectuur SIP Trunking Avaya Aura
  • (R)Evolutie in Communicatie Architectuur NETWERK UITGANGSPUNT: Netwerk VOORDELEN: Total Cost of Ownership, Operationele Efficiëntie ORGANISATIE UITGANGSPUNT: Mobiliteit, Collaboratie, Video VOORDELEN : Customer Service, Werknemer Productiviteit, Virtualisatie GEBRUIKER UITGANGSPUNT : Web 2.0, Personalisatie, Sociale Netwerken VOORDELEN : Gebruiker in het middelpunt, Applicatie Mashups, Competitieve Voorsprong Gisteren Vandaag Morgen Avaya Aura