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The Magic Of PR Measurement

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In July 2010, I presented a two-part seminar to PRSA Alaska, both in Anchorage and Fairbanks. This is Part II, which focused on PR measurement do's, don'ts and how to's.

In July 2010, I presented a two-part seminar to PRSA Alaska, both in Anchorage and Fairbanks. This is Part II, which focused on PR measurement do's, don'ts and how to's.

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  • Influence & Engagement.
  • Transcript

    • 1. THE MAGIC
      OF MEASUREMENT
      Shonali Burke, ABC
      Presented at PRSA Alaska
      July 21 & 22, 2010
    • 2. Bad Measurement…
      • Only tracks impressions
      • 3. Uses AVE
      • 4. Is done inconsistently
      Image: johntrathome, Flickr (CC)
    • 5. Good Measurement …
      Tracks what’s important
      Is done consistently
      Connects to business KPIs
      Tracks outputs, outtakes AND outcomes
      Image: fly.aeroplane.fly, Flickr (CC)
    • 6. KPIs… What The @#*!
      “… a measure of performance used to help an organization define and evaluate how successful it is, typically in terms of making progress towards its organizational goals.”
      ~ Wikipedia: http://en.wikipedia.org/wiki/Key_performance_indicators
    • 7. Why
      What
      Who
      The Six Keys
      To The Measurement World
      How
      Where
      When
      Image: Mark H. Evans, Flickr (CC)
    • 8. Who?
      Media
      Customers
      Partners
      Employees
      Government leaders
      Investors
      Image: mhaithaca, Flickr (CC)
    • 9. What?
      Increase exposure
      Educate audiences
      Improve positioning
      Increase mind share
      Increase sales
      Obtain members/supporters
      Raise awareness for mission
      Image: tobi_digital, Flickr (CC)
    • 10. What?
      Outputs: the physical, direct results of your work
      Clips
      Brochures
      Speaking engagements
      Specific positioning
      Messages communicated
      Quoted mentions
      Image: scriptingnews, Flickr (CC)
    • 11. What?
      Outtakes: what your target audience takes away from your program
      Messages
      Understanding
      … the perceptions generated by your outputs
      Image: alasis, Flickr (CC)
    • 12. What?
      Outcomes: quantifiable changes that occur as end results of your program
      Attitudes
      Opinions
      Behaviors
      Image: naturalturn, Flickr (CC)
    • 13. When?
      Set a timeframe
      Compare results to:
      Past performance
      Major competitors
      Image: judepics, Flickr (CC)
    • 14. Where?
      Channels
      “Media universe”
      Image: Truthout.org, Flickr (CC)
    • 15. Why?
      Courtesy: KD Paine & Partners
    • 16. How?
      Web site data
      Web analytics
      Phone, online, paper surveys
      Focus groups
      Media analytics
      Dedicated URLs/telephone #s
      Image: iopinw, Flickr (CC)
    • 17. So I Measured…
      Now What?
      Image: Samuel Maycock, Flickr (CC)
    • 18. What does the data show?
      What’s good, bad andugly?
      Can you connect results
      to objectives?
      Is it relevant?
      Image: http://www.flickr.com/photos/crystaljingsr/3914729343/
    • 19. Measuring Social Media
      Image: cindy47452, Flickr (CC)
      Image: Incase., Flickr (CC)
      Influence
      Quality
      Quantity
      Engagement
    • 20. Pledge To End Hunger
      Source: www.pledgetoendhunger.com
    • 21. Courtesy: Scott Henderson & MediaSauce
    • 22. Courtesy: Scott Henderson & Media Sauce
    • 23. Results
      4,800 pledges (380% > goal)
      1st 1k pledges in 28 hours
      > 19k site visitors
      $28k for Share Our Strength (@95% 1st-time donors)
      2,600 members of Facebook Cause
      560k servings of food to food banks in 4 cities
      Courtesy: Scott Henderson & MediaSauce
    • 24. Measurement on a Shoestring
      Zoomerang, Survey Monkey, social networks
      Google is your best friend
      RSS feeds, news/blog alerts
      Google Analytics
      Make friends with Excel
      Image: psyberartist, Flickr (CC)
    • 25. Measurement Smarts
      • What’s your “measurement universe”?
      • 26. Take 1 oz. of research over 1 lb. of pain
      • 27. Impressions mean nothing on their own
      • 28. Outputs, outtakes and outcomes
      • 29. Use the W5+H principle
      Image: sun dazed, Flickr (CC)
    • 30. A Few Resources
      kdpaine.blogs.com
      iabc.com
      prsa.org
      instituteforpr.org
      metrica.net/measurementmatters
      communicationammo.com
      metricsman.wordpress.com
      toprankblog.com
      Bi-weekly #measurePR Twitter chat
      WaxingUnLyrical.com: measurement/measurePR categories
      twitter.com/shonali/measurement
    • 31. Questions?
      Where you can find me:
      E-mail: info@shonaliburke.com
      Twitter: @shonali
      Blog: www.WaxingUnLyrical.com
      Web: www.shonaliburke.com
      Skype: sburke15
      Image: Håkan Dahlström, Flickr (CC)
      Cover slide image: Lynx Daemon, Flickr (CC)
      Thank you!