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  • 1. 1
  • 2.  Knowledge Management (KM) refers to a multi-disciplined approach to achieving organizational objectives by making the best use of knowledge. Knowledge Management focuses on processes such as acquiring, creating and sharing knowledge and the cultural and technical foundations that support them. 2
  • 3. 70s, A number of management theorists have contributed to the evolution of knowledge management Peter Drucker: information and knowledge as organizational resources Peter Senge: "learning organization" Leonard-Barton: well-known case study of "Chaparral Steel ", a company having knowledge management strategy 3
  • 4. 80s, Knowledge (and its expression in professional competence) as a competitive asset was apparent Managing knowledge that relied on work done in artificial intelligence and expert systems Knowledge management-related articles began appearing in journals and books 4
  • 5. 90s until now, A number of management consulting firms had begun in-house knowledge management programs Knowledge management was introduced in the popular press, the most widely read work to date is Ikujiro Nonaka’s and Hirotaka Takeuchi’s The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation (1995) The International Knowledge Management Network(IKMN) went online in 1994 Knowledge management has become big business for such major international consulting firms as Young, Arthur Andersen, and Booz-Allen & Hamilton 5
  • 6.  Two Kinds of KnowledgeKnowledge is intangible, dynamic, and difficult to measure, but without it no organization can survive. Tacit: knowledge is more personal, experiential, context specific, and hard to formalize; is difficult to communicate or share with others; and is generally in the heads of individuals and teams. Explicit: explicit knowledge can easily be written down and codified. 6
  • 7.  The create knowledge repositories that will store knowledge and information that will be documented. To provide and improve access to knowledge databases to every individual and also facilitate its transfer. To enhance knowledge environment, so that the environment is conductive to more effective knowledge creation. To manage knowledge as an asset and to recognize the value of knowledge in an organization. 7
  • 8.  Generating knowledge Accessing knowledge Representing and embedding knowledge Facilitating knowledge Transferring knowledge 8
  • 9.  Increase profit of Revenue Improve customer retention and satisfaction Defend market share against new entrant Reduce costs Develop new products and services Retain key and expertise 9
  • 10.  Database Users Database Developers Database Administrators 10
  • 11. organization componentTechnologyComponent Knowledge management 11
  • 12. Knowledge AttritionKnowledge MergingContent Management E-Learning 12
  • 13.  Foster innovation by encouraging the free flow of ideas. Improve decision making. Improve customer service by streamlining response time. Boost revenues by getting products and services to market faster. Enhance employee retention rates by recognizing the value of employees knowledge and rewarding them for it. Streamline operations and reduce costs by eliminating redundant or unnecessary processes. 13
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  • 15.  Knowledge is acquired or captured using intranets, extranets, groupware, web conferencing etc. Knowledge is distributed through education, training programs, automated knowledge based systems, expert networks. Knowledge is Applied or leveraged for further learning and innovation. Knowledge is improved intellectual level of employee in an organization. 15
  • 16.  People Processes Technology Culture Structure 16
  • 18.  Wisdom: Wisdom is a condition of the human mind typified by deep understanding and deep insight. It is often accompanied by widespread formal knowledge. Knowledge: Knowledge is processed information. Knowledge is fluid mix of framed experience, values, contextual information, expert insight, and intuition. Information: Information is collected of the data that make decision making easier. It is also facts and figures based on reformatted or processed data. Data: Data are unorganized and crude facts. 18
  • 19.  Conclusion: Organizations are realizing that intellectual capital or corporate knowledge is a valuable asset that can be managed as effectively as physical assets in order to improve performance. The focus of knowledge management is connecting people, processes and technology for the purpose of leveraging corporate knowledge. The database professionals of today are the Knowledge Managers of the future, and they will play an integral role in making these connections possible. 19
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