[Business Communication]<br />[Company Name]<br />Making it stick: <br />Promoting change and innovation with frontline he...
Outline<br />Spreading the word – How to improve communication<br />“Who are you talking too” Is it the right people?<br /...
Spreading the word – How to improve communication<br />Have you ever heard this?<br />
I didn't know...........no one told me<br />
Communicating Change<br />How you can communicate:<br />Email (work & home)<br />SMS<br />Newsletter<br />Communication bo...
Social Media<br />Why Facebook:<br />Most of our team is on it<br />Excellent communication tool<br />Great tool for promo...
What to communicate?<br />Who<br />Where<br />When<br />WHY<br />Who<br />Where<br />When<br />Why<br />
“Who are you talking too” Is it the right people?<br />V’S<br />
If you say so boss........Is your vision, their vision?<br />“Would I rather be feared or loved? <br />Um... Easy, both. <...
Happy staff = happy patientsHow organisational culture can effect change<br />Best Practice Australia 5 Culture Types:<br ...
Culture of Blame<br />Large numbers of employees are openly pessimistic about the organisations future<br />It is common t...
Culture of Success<br />Large numbers of employers are optimistic about the organisations future<br />There is a strong se...
Growing a Positive Culture<br />Open door policy<br />Workplans<br />Team events<br />Department BBQ’s<br />Reward & Recog...
Accountability <br />Promoting a ‘team approach’ to individual accountability <br />Setting and maintaining the “goal post...
Improving ED patient safety and outcomes is a team sport<br />Emergency Department-  Calvary Health Care ACT,  Department ...
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Making it stick:Promoting change and innovation with frontline health care workers

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Australasian College for Emergency Medicine Annual Scientific Meeting 2010

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  • IntroThank ACEM CommitteeThankChris &amp; Brenda for proving a clear over of the bigger picture.Barriers:CommunicationConsultationEnsuring it’s the right pathPoor workplace culture
  • Making it stick:Promoting change and innovation with frontline health care workers

    1. 1. [Business Communication]<br />[Company Name]<br />Making it stick: <br />Promoting change and innovation with frontline health care workers<br />Shane Lenson<br />Senior Nurse Advisor<br />Royal College of Nursing, Australia<br />
    2. 2. Outline<br />Spreading the word – How to improve communication<br />“Who are you talking too” Is it the right people?<br />If you say so boss........ Is your vision, their vision?<br />Happy staff = happy patients (and maybe even safer ones) – How organisational culture can effect change<br />Accountability<br />
    3. 3. Spreading the word – How to improve communication<br />Have you ever heard this?<br />
    4. 4. I didn't know...........no one told me<br />
    5. 5. Communicating Change<br />How you can communicate:<br />Email (work & home)<br />SMS<br />Newsletter<br />Communication board<br />Score boards<br />Communication Folders<br />Team meetings<br />And……………<br />
    6. 6. Social Media<br />Why Facebook:<br />Most of our team is on it<br />Excellent communication tool<br />Great tool for promoting positive events<br />Great way to “feel” how your team is travelling<br />
    7. 7. What to communicate?<br />Who<br />Where<br />When<br />WHY<br />Who<br />Where<br />When<br />Why<br />
    8. 8. “Who are you talking too” Is it the right people?<br />V’S<br />
    9. 9. If you say so boss........Is your vision, their vision?<br />“Would I rather be feared or loved? <br />Um... Easy, both. <br />I want people to be afraid of how much they love me”<br />Michael Scott (Steve Carell) <br />The Office <br />
    10. 10. Happy staff = happy patientsHow organisational culture can effect change<br />Best Practice Australia 5 Culture Types:<br />Blame<br />Reaction<br />Consolidation<br />Ambition<br />Success<br />
    11. 11. Culture of Blame<br />Large numbers of employees are openly pessimistic about the organisations future<br />It is common to hear “communication is poor”, “there is no leadership”, or “morale is bad”<br />There is a “Them and Us” Mentality. There is an automatic assumption that management will always have a hidden agenda<br />Consequently, 3rd parties such as unions are often involved in trying to resolve grievances<br />There is an automatic assumption that, no matter how bad it is, it just cant be changed<br />
    12. 12. Culture of Success<br />Large numbers of employers are optimistic about the organisations future<br />There is a strong sense of success and achievement. ‘Things are getting better all the time’.<br />Employs are very positive and proactive about tackling problems. There is a “can do” mentality<br />This type of culture is very close –knit, very cohesive, and very focused<br />Anyone who doesn't ‘fit in’ tends to be squeezed out by peer pressure<br />
    13. 13. Growing a Positive Culture<br />Open door policy<br />Workplans<br />Team events<br />Department BBQ’s<br />Reward & Recognition<br />Leader Rounding (with chocolate!)<br />Thank you cards<br />
    14. 14. Accountability <br />Promoting a ‘team approach’ to individual accountability <br />Setting and maintaining the “goal posts”<br />Accountability & consistency = better patient outcomes<br />What is permitted is promoted<br />
    15. 15. Improving ED patient safety and outcomes is a team sport<br />Emergency Department- Calvary Health Care ACT, Department of the year 2009<br />

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