11 culture

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11 culture

  1. 1. Organizational Culture
  2. 2. The Issues The functions of culture The nature of & roles of the hidden elements of culture The nature of & roles of the visible elements of culture Building a learning culture
  3. 3. Organizational Culture Definition of Culture The set of values, guiding beliefs, understandings, ways of thinking, and norms shared by members of an organization Functions of culture Internal integration External adaptation
  4. 4. The Strength of Culture Depth: The degree of agreement among members about the importance of specific cultural values, beliefs, norms (i.e., how many people agree & how strongly) Breadth: The number of cultural elements (values, beliefs, norms) on which there is agreement The healthy culture vs. the unhealthy culture Can organizational culture predict performance?
  5. 5. Cultural Elements Hidden Elements Visible Elements Question: Does the hidden manifest in the visible? Question: Does the visible inform the hidden?
  6. 6. Hidden Elements Values about what is important Assumptions & beliefs about what is true Attitudes toward others and issues Norms about appropriate & inappropriate behavior
  7. 7. Visible Elements Rituals and ceremonies Symbols Language & Slogans Heroes Stories
  8. 8. Language and Slogans Intended to convey cultural meaning to employees and/or stakeholders Easy to pick up, remember, & repeat Work Smarter Not Harder At Speedy You’re Somebody Quality is Job 1
  9. 9. Symbols Things that stand for something else Material objects that hold cultural meaning OPEN
  10. 10. How Symbols Can be Dysfunctional How did the organization intend to use this symbol? How was the symbol actually received? What should the organization have done differently?
  11. 11. Rituals and Ceremonies Celebrations of an organization’s values Provide dramatic examples of culture Types of Rituals & Ceremonies Passage: Facilitates transition into new role or status. Enhancement: Increases social status. Renewal: Refurbishes and improves. Integration: Encourages common feelings.
  12. 12. Heroes Company role models whose ideals, character, and support of the organizational culture highlight the values and norms a company wishes to reinforce Our Founder
  13. 13. Stories, Legends, & Myths Narrative examples repeated among employees to inform (often new) employees about culture Stories: based on fact Legends: based on facts but embellished Myths: consistent with culture but not based on fact
  14. 14. Roberta: A True Story Is this story believable? Why or why not? What message about culture does this story tell? Is this a stronger message than just talking about the culture? Why or why not?
  15. 15. Building a Learning Culture The “learning organization”: promotes communication and collaboration so that everyone is engaged in identifying and solving problems, enabling the organization to continuously experiment, improve, and increase its capability
  16. 16. Knowledge Management Knowledge is a valuable asset Competitive advantage (tacit vs. explicit knowledge) Can far exceed physical/financial assets Replacing a knowledge worker can cost 20-30 times that person’s salary (Peter Drucker) Can be gaps when someone leaves Chief Knowledge Officer? Knowledge Management: To enhance organizational performance by explicitly designing and implementing tools, processes, systems, structures and cultures to improve the creation, sharing and use of all types of knowledge that are critical for decision making
  17. 17. Cultural Influences on Knowledge How can an organization build an effective “learning culture?” Culture can impede or enhance knowledge creation, sharing, leverage. Shapes assumptions about which knowledge is important Industry specific Creative knowledge in advertising Process knowledge in manufacturing Subcultures can exist Accounting point of view Engineering point of view
  18. 18. Assessment: Knowledge Management http://www.skyrme.com/kmtools/know10.pdf 1. Leadership 2. Culture/Structure 3. Processes 4. Explicit Knowledge 5. Tacit Knowledge 6. Knowledge Hubs and Centers 7. Market Leverage 8. Measure 9. People/Skills 10. Technological Infrastructure
  19. 19. The Issues The functions of culture The nature of & roles of the hidden elements of culture The nature of & roles of the visible elements of culture Building a learning culture

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