Shift Happens for Cardinal Healthcare
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Shift Happens for Cardinal Healthcare

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The slides from a speech I recently gave to a great group at Cardinal Healthcare near Chicago. I spoke on change management, innovation and customer service. This is a very limited view of the......

The slides from a speech I recently gave to a great group at Cardinal Healthcare near Chicago. I spoke on change management, innovation and customer service. This is a very limited view of the slides from that presentation.

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  • 1. Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111 ©2011 James Feldman. All rights reserved.
  • 2. Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 3. exceed expectationsShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 4. engage technologyShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 5. utilize social mediaShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 6. changing demographics& psychographicsShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 7. find the point of painShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 8. you are in the center of changeShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 9. if it’s not broken, break itShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 10. change how customers think… NOT what they buy.Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 11. listen = learnShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 12. knowledge is free wisdom comes from experienceShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 13. how you think is everything!Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 14. obesity has forced a shiftShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 15. there are two choices:the pain of discipline or the pain of regret 2003Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 16. discipline has benefits 2008Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 17. logic makes people thinkShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 18. emotions make people actShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 19. use this shift as a new business modelShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 20. define success from your customers perspective Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 21. question everythingShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 22. repeat what worksShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 23. what’s your vision?when we change our focus, we change our lives. Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 24. keep focused on yourShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 25. the achievement of your vision resides in theirlevel of contentment with your solutionsShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 26. don’t reduce your priceShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 27. ask better questions are you hunting elephants or rabbits?Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 28. what if? why not? what’s next?Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 29. change is the key to successShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 30. make traditionalists squirmShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 31. genuine wins. uncommon wins. original wins.Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 32. don’t panicShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 33. spend energy on solutionsShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 34. take more risksShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 35. what am I doing differently tomorrow that will obtain better results than I achieved today?Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 36. when they give you paperShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 37. stop ‘shoulding’ all over yourselfShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 38. become extraordinary everydayShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 39. create your own bucket list You PROVIDE Solutions You CREATE Value You ENGAGE your Customers You REWARD Loyalty You do not Major in minor things You remain passionate You make Shift Happen! Have FUN!Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  • 40. Talk To Me LinkedIn: www.linkedin.com/in/jamesfeldman Twitter: @ShiftHappensNow Hashtag: #shifthappens www.shifthappens.comShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111