Shift Happens!® Thriving On Change

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The slides from a speech I recently gave to a great group at Cardinal Healthcare near Chicago. I spoke on change management, innovation and customer service. This is a very limited view of the slides from that presentation.

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Shift Happens!® Thriving On Change

  1. 1. Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111 ©2011 James Feldman. All rights reserved.
  2. 2. Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  3. 3. exceed expectationsShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  4. 4. engage technologyShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  5. 5. utilize social mediaShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  6. 6. changing demographics& psychographicsShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  7. 7. find the point of painShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  8. 8. you are in the center of changeShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  9. 9. if it’s not broken, break itShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  10. 10. change how customers think… NOT what they buy.Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  11. 11. listen = learnShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  12. 12. knowledge is free wisdom comes from experienceShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  13. 13. how you think is everything!Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  14. 14. obesity has forced a shiftShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  15. 15. there are two choices:the pain of discipline or the pain of regret 2003Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  16. 16. discipline has benefits 2008Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  17. 17. logic makes people thinkShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  18. 18. emotions make people actShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  19. 19. use this shift as a new business modelShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  20. 20. define success from your customers perspective Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  21. 21. question everythingShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  22. 22. repeat what worksShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  23. 23. what’s your vision?when we change our focus, we change our lives. Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  24. 24. keep focused on yourShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  25. 25. the achievement of your vision resides in theirlevel of contentment with your solutionsShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  26. 26. don’t reduce your priceShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  27. 27. ask better questions are you hunting elephants or rabbits?Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  28. 28. what if? why not? what’s next?Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  29. 29. change is the key to successShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  30. 30. make traditionalists squirmShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  31. 31. genuine wins. uncommon wins. original wins.Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  32. 32. don’t panicShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  33. 33. spend energy on solutionsShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  34. 34. take more risksShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  35. 35. what am I doing differently tomorrow that will obtain better results than I achieved today?Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  36. 36. when they give you paperShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  37. 37. stop ‘shoulding’ all over yourselfShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  38. 38. become extraordinary everydayShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  39. 39. create your own bucket list You PROVIDE Solutions You CREATE Value You ENGAGE your Customers You REWARD Loyalty You do not Major in minor things You remain passionate You make Shift Happen! Have FUN!Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111
  40. 40. Talk To Me LinkedIn: www.linkedin.com/in/jamesfeldman Twitter: @ShiftHappensNow Hashtag: #shifthappens www.shifthappens.comShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

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