NOMMA Shift Happens Presentation - Short
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NOMMA Shift Happens Presentation - Short

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Very abbreviated version of Jim's presentation to NOMMA in Feb 2012 as their keynote speaker. This presentation was about Shift Happens (Change Management).

Very abbreviated version of Jim's presentation to NOMMA in Feb 2012 as their keynote speaker. This presentation was about Shift Happens (Change Management).

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  • Southwest, which flies more passengers per year than any other airline in the world, limits its fleet to one model of aircraft. In contrast, most organizations trip over themselves trying to keep up with the large variety of their equipment.
  • To establish credibility you shouldKnow the boundaries and resources of your companyListen to Your Players needsGive Attention To DetailProvide Meaningful InformationFollow Through
  • Channel your thoughts and efforts on solutions.Clients like you best when you are a solutions provider.Things may be changing inside NOMMA but the needfor a satisfied customer never changes.

NOMMA Shift Happens Presentation - Short NOMMA Shift Happens Presentation - Short Presentation Transcript

  • ©2012 James Feldman All rights reserved.
  • don’t follow the crowd
  • retain individuality
  • your industry is not immune
  • it’s time for a shift
  • it’s time for innovation
  • dominate your universe
  • a single customer shifted
  • keep it simple
  • if it’s not broken, break it
  • exceed expectations
  • engage technology
  • is there an app for that?
  • some pains you can’t cure
  • you are in the center of changeTerryBarrett &RogerCarlsenoffer theirservicestoNOMMAmembers.
  • listen = learn
  • “If it had not been for NOMMAwe might have been out of business”. knowledge is free wisdom comes from experience
  • change how customers think… NOT what they buy.
  • logic makes people think
  • emotions make people act “NOMMA is a strong fraternity, without trade secrets.”
  • some have diversified“I build hydraulic tanks and selldirectly to my customer,thus avoiding Cash Flowissues associated withbeing a subcontractor.”
  • use this shift as anew business model
  • time is money
  • what am I doing differentlytomorrow that will obtain betterresults than I achieved today?
  • question everything
  • keep focused on your
  • the achievement of your vision resides in theirlevel of contentment with your solutions
  • “In D.C. area they don’t have a big demand for ornamental work. Had to layoff staff after 30 years in business.” Patti Koppersthe biggest challenge is the rate of change and resistance to it
  • keep your promise
  • profit margins cut in half
  • “High End Retailers Report Strong Profits, but Walmart Still Struggles.” New York Timesare you Bloomingdales or Walmart?
  • don’t reduce your price
  • focus on service
  • change is the key to successCash flow is a big issueNormally no deposits upfront.60+ payment is now the normal.Retention game 10% is held.
  • make traditionalists squirm
  • genuine wins. uncommon wins. original wins.
  • what am I doing differentlytomorrow that will obtain better results than I achieved today?
  • Consider Barter =
  • don’t waste energy on emotions
  • spend energy on solutions
  • take more risks
  • stop ‘shoulding’ all over yourself
  • become extraordinary everyday
  • experts have their knowledge in order
  • Talk To MeLinkedIn: www.linkedin.com/in/jamesfeldmanTwitter: @ShiftHappensNowHashtag: #shifthappenswww.shifthappens.com