Extreme Makeover UW-Madison Edition
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Extreme Makeover UW-Madison Edition

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Jim Feldman of Shift Happens! speaks to University of Wisconsin-Madison students and staff about dealing with change, managing change, innovation and customer service. This is a portion of the speech. ...

Jim Feldman of Shift Happens! speaks to University of Wisconsin-Madison students and staff about dealing with change, managing change, innovation and customer service. This is a portion of the speech.

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Extreme Makeover UW-Madison Edition Extreme Makeover UW-Madison Edition Presentation Transcript

  • -1-ShiftDirection
  • -2-
    Shift
    Purpose
  • -3-ShiftFocus
  • -4-Shift Attitude
  • LEADERS
    Do Their Own Reconstruction
    Concentrate on Customers Essentials
    Learn What Customers Ignore
    UPsize Customers’ Daily Activities
    Focus Frees up Time
  • LEADERS
    Do Their Own Reconstruction
    Remodeling
    is
    NOT
    Reconstruction.
    Focus Frees up Time
  • LEADERS
    Do Their Own Reconstruction
    TEAR IT ALL DOWN…
    then there are fewer
    choices to make.
    Focus Frees up Time
  • -1-ShiftDirection
  • How You Think is Everything
    It’s Time to
    Shift Your Thinking
  • -1-
    Shift
    Direction
  • Dimensions
    3 different views
    of the same problem.
    Inside-the Box
    (Depth)
    Outside-the Box
    (Distance)
    Innovative Implementation
    (Determination)
    -1-
    Shift
    Direction
  • Customers Want:
    Better Outcomes
    Better Results
    They consume your food.
    They purchase your WISDOM!
  • Reality Questions:
    The only thing you should be talking about is VALUE—the VALUE & BENEFIT to the Customers—NOT the price!
  • What are you
    going to be doing
    Differently Tomorrow 
    that will give you
    better results
    than you
    got yesterday?
    Reality Question:
    -1-
    Shift
    Direction
  • Remember
    -1-
    Shift
    Direction
    Rule #6
  • -2-
    Shift
    Purpose
  • Level
    The Playing Field
  • Act like an Entrepreneur
    Everyone should be a contributing participant.
    Everyone should think “What would my mother do or think if she was running this department?”
    #2: Think Like An Owner
  • Start by gathering information.
    Find a new use for existing resources.
    View existing products or services in a new way.
    Think Innovatively.
    #2: Think Like An Owner
  • #2: Think Like An Owner
    LISTEN
    Discover all options the Customer is considering
    Collaborate with the Customer to Establish Value
  • LISTEN & THEN…
    Introduce
    Talk
    Innovate
  • Chuck E.Cheese
    Bakery
    $10.00
    CakeMix
    $2.00
    Cake
    $1.00
    Birthday MMP
    $100.00
    -2-
    Shift
    Purpose
    Gilmore & Pine
    Experience Economy
  • Starbucks
    Coffee Service
    $.75
    Coffee Beans
    $.25
    Bulk Coffee
    $.10
    Coffee MMP
    $4.75
    -2-
    Shift
    Purpose
    Gilmore & Pine
    Experience Economy
  • -2-
    Shift
    Purpose
    KNOWLEDGEcomes from books
    WISDOMcomes from experience
  • Remember
    Rule #6
  • -3-Shift Focus
  • BecomeCutting Edge
  • Learn fromLeaders
  • Think Innovatively
    -3-
    Shift
    Focus
    Discover Opportunities Using Existing Resources
  • -3-
    Shift
    Focus
    Innovationis how we
    make
    MONEY from Creativity!
  • -3-
    Shift
    Focus
    Your brand
    is the promise of a
    Guaranteed
    Experience.
  • What does your Customer WANT?
    What does your Customer NEED?
    What does your Customer VALUE?
    What does your Customer EXPECT?
    -3-
    Shift
    Focus
  • -3-
    Shift
    Focus
  • Customers Need Your WISDOM
    -3-
    Shift
    Focus
    Business advances on 2 things:
    1) Solutions You Provide
    2)Connections You Sustain
  • -3-
    Shift
    Focus
    Act Like You’re in
    Business for Yourself – You Are!
  • We
    Rebuild
    Our Past…
    By Reinventing the Future
    -3-
    Shift
    Focus
  • RememberRule #6
  • -4- Shift Attitude
  • Use AllOf TheTools
  • 5 Tools To Help Your Reconstruction:
    -1-
    Build a climate
    that is open to
    Innovation & Creativity.
  • Constructive Changes
    • Think Differently.
    • See Differently.
    • Build Differently.
  • 5 Tools To Help Your Reconstruction:
    -2-Become #1 with:
    Customers
    Suppliers
    Employees
  • Constructive Changes
    Make Good Use Of Other People’s Brains.
  • 5 Tools To Help Your Reconstruction:
    -3-
    Create aPartnership with:
    Customers
    Suppliers
    Employees
  • Constructive Changes
    Hold Yourself
    Accountable
    for Outcomes
    and Results.
  • 5 Tools To Help Your Reconstruction:
    -4-
    Learn from Suppliers and other Employees
  • Constructive Changes
    Be Tolerant of Subordinate’s Mistakes.
  • Half of your job is keeping people
    in the right ‘frame’ of mind.
    5 Tools To Help Your Reconstruction:
    -5-
    Implement Next-Generation Approaches
  • Constructive Changes
    Take Ownership of Changes.
  • To Be Successful Your Toolbox Needs
    A B C D E F G H I J K
    2 3 4 5 6 7 8 9 10 11
    L M N O P Q R S T
    12 13 14 15 16 17 18 19 20
    U V W X Y Z
    21 22 23 24 25 26
  • To Be Successful Your Toolbox Needs
    K N O W L E D G E
    -4-
    Shift
    Attitude
    11 14 15 23 12 5 4 7 5
    96%
  • To Be Successful Your Toolbox Needs
    H A R D W O R K
    -4-
    Shift
    Attitude
    8 1 18 4 23 15 18 11
    98%
  • To Be Successful Your Toolbox Needs
    A T T I T U D E
    -4-
    Shift
    Attitude
    1 20 20 9 20 21 4 5
    100%
  • To Be Successful Your Toolbox Needs
    BULLSHIT
    2 21 12 12 19 8 9 20
    -4-
    Shift
    Attitude
    103%
  • To Be Successful Your Toolbox Needs
    YOUR WISDOM
    -4-
    Shift
    Attitude
    25 15 21 18 23 9 19 4 15 13
    162%
  • Use AllOf TheTools
  • Luck and fate
    play far less a role
    in your success than
    YOUR WISDOM
    and the
    RIGHTATTITUDE.
    -4-
    Shift
    Attitude
    Next Generation Approaches
  • Ask “What If?”
    Next Generation Approaches
    -4-
    Shift
    Attitude
    You will unleash the unlimited possibilities of innovative thinking.
  • Next Generation Approaches
    Work Hard
    Never give up!
    Success requires a
    fresh blueprint--
    not a prefab!
    -4-
    Shift
    Attitude
  • Customers
    are the
    reason we are
    in business.
    Next Generation Approaches
  • Continue Your Education
    ContinuallyChange & Improve.
    Be Volume…not Share Driven.
    Focus on your Customers,
    NOT your competition.
    Find New Benefits, NOT Features.
    Next Generation Approaches
    Co-create Joint Business Opportunities.
  • Use AllOf TheTools
  • Make Over
    Be a
    Fixer-Upper
    Everyday!
  • Give People a Possibility
    to live into,
    not an
    Expectation to live up to!
  • RememberRule #6
    Don’t Take
    Yourself Too
    Seriously.
  • Keep Your Sense of Humor.
  • Communicate Clearly
  • Use AllOf TheTools
  • Are You Still Confused?
  • -1-ShiftDirection
  • Look for Signals
  • -2-
    Shift
    Purpose
  • Level
    The Playing Field
  • -3-ShiftFocus
  • BecomeCutting Edge
  • -4-Shift Attitude
  • Use ALLof the Tools “Inside The Box.”
  • Flowchart For ProblemResolution
    Is It Working?
    NO
    YES
    Don’t Mess With It!
    DidYou
    Mess
    With It?
    YES
    YOU IDIOT!
    NO
    Will it
    BlowUp
    In Your
    Hands?
    Anyone
    Else
    Know?
    You’re SCREWED!
    YES
    YES
    CanYou
    Blame
    Someone
    Else?
    NO
    NO
    NO
    Hide It
    Look The Other Way
    YES
    NO PROBLEM!
  • Jim FeldmanProfessional Speaker
    ShiftHappens.com
    312-527-9111