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Operations management overview
 

Operations management overview

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    Operations management overview Operations management overview Presentation Transcript

    • Project and Production  Project: Concrete entity Idea Facory Design Building Plan Highway Prototype Products Services
    • PROJECTS PRODUCTION  Automobile factory Produce automobiles  Build a house Operate house holds  Construct hospital Treat Patients  Conceive new product Manufacture  Develop prototype Produce multiples  DONE ONCE DONE REPETITIVELY
    • MIX OF PROJECTS AND PRODUCTION  Projects and production are intimately interwoven in real life.  Projects Starts production and solve problems relating to -operation, maintenance, house keeping -Marketing, Distribution, quality
    • ISSUES FOR DISCUSSION  Pervasiveness of projects and production  Growing organizational complexity  Products vs services  Value addition in operations  Generalized model of production  Productivity and other performance indicators  Kinds of production system  Key decisions in the life cycle of a production system
    • AIM OF PRODUCTION  To provide goods and services for mankind -in the right quantity -at the appropriate place -at the desired time -with the required quality -at a reasonable cost
    • Nature of production  Inputs OutputTransformation
    • Nature of production  Inputs Output men Desirable machines Undesirable materials money information energy ------ Transformation
    • Nature of production  Inputs Output men Desirable machines Undesirable materials feedback money information energy ------ Transformation
    • Nature of production  Inputs Output men Desirable machines Undesirable materials feedback money information Environment energy social ------ economic political Transformation
    • VALUE ADDITION THROUGH TRANSFORMATIONS  Operations is the process of changing inputs into outputs and thereby adding value to some entity. This constitutes the primary function of virtually every organization.
    • HOW VALUE ADDITION TAKES PLACE?  ALTER -physical -sensual -psychological • TRANSPORT • STORE • INSPECT
    • KINDS OF TRANSFORMATIONS  Physical as in manufacturing  Location as in transpotation  Exchange as in retailing  Storage as in warehousing  Physiological as in hoapital  Attitudinal as in reading  Informational as in entertainment
    • GROSS MEASURES OF PRODUCTION  PRODUCTION=OUTPUT/TIME  PRODUCTIVITY=OUTPUT/INPUT(in a given time)  EFFICIENCY= ACTUAL/TARGET  EFFECTIVENESS= CAPACITY TO ACHIEVE DESIRED GOAL  FLEXIBILITY=CAPACITY TO RESPOND TO CHANGES (internal and external)
    • ECONOMIC MEASURES OF PERFORMANCE  Investment(initial and phased)  Profit(gross and net after taxes)  Revenue  Turn over  Net present value  Benefit/cost value  Internal rate of return  Payback period
    • NEW CHALLENGES IN PRODUCTION   COMPETITION •More producers •Demanding customers price quality Reduced Lead time Greater variety Customer satisfactio n
    • PRODUCTION AS PART OF THE SUPPLY CHAIN TRANSFORMATION PROCESS VEN DO RS WAREH OUSES RET AIL
    • FEATURES OF SERVICE ORGANIZATIONS  Customer participation  Services not inventoried  Service capacity time perishable  Customer governs location  Generally labour intensive  Intangible nature of service
    • OPERATIONS MANAGEMENT  The performance of managerial activities in  Selecting  Designing  Operating  Controlling and  Updating  Productive systems