HOSPITALITY AND TOURISM LAW      (Guided Lesson Plans)
No part of this course material may be reproduced, stored in a retrieval system, or transmitted inany form or by any means...
TABLE OF CONTENTSWeek 1        Prevention Philosophy ........................................................................
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  1. 1. HOSPITALITY AND TOURISM LAW (Guided Lesson Plans)
  2. 2. No part of this course material may be reproduced, stored in a retrieval system, or transmitted inany form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of Dusit Thani College. 2
  3. 3. TABLE OF CONTENTSWeek 1 Prevention Philosophy ....................................................................................5Week 2 Hospitality Business Structure........................................................................7Week 3 Hospitality Business Structure........................................................................9Week 4 Contract Basics .............................................................................................11Week 5 Significant Hospitality Contracts..................................................................13Week 6 Legally Managing Property ..........................................................................15Week 7 Respecting Intellectual Rights ......................................................................17Week 8 Mid-term Examination..................................................................................19Week 9 Legally Selecting Employees........................................................................20Week 10 Legally Managing Employees ......................................................................22Week 11 Legally Managing Employees ......................................................................24Week 12 Your Responsibilities as a Hospitality Operator (to Guests) ........................26Week 13 Your Responsibilities for Guests’ Property ..................................................28Week 14 Your Responsibilities for Guests’ Property ..................................................30Week 15 Your Responsibilities when Serving Food and Beverage.............................33Week 16 Legal Responsibilities in Travel and Tourism ..............................................35Week 17 Final Examination.........................................................................................37 3
  4. 4. LESSON PLAN HOSPITALITY AND TOURISM LAW Instructor XXX XXX First Semester, Academic Year 2009Verified and Approved by: _______________________ ________________________ ( ) ( ) Date ___/___/_____ Date ___/___/_____ Dean Vice Rector for Academic 4
  5. 5. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 1 (Duration 180 Minutes) (20 mins Break)Chapter 1 Prevention PhilosophyObjectives: The students will be able to: 1. explain the importance of studying law related to the hospitality and tourism. 2. evaluate management actions on an ethical basis. Time Activities / Learning Key Points / Steps (Min.) Aids 30 1. Introduce to the course. Give an overview on Lesson Schedule course objectives, assessment rules and regulations. 10 2. Conduct “Get to know you” activity, Activity allowing the students to get to know each other. 5 3. Inform the students of the unit objectives. 5 4. Give an overview of the unit and elicit their knowledge related to the topics to be introduced. Chapter 1 Prevention Philosophy 10 5. Discuss with the students about the future Discussion hospitality manager and the legal environment. 10 6. Define “Law” and two major systems of law. Lecture 10 7. Discuss the Historical origins of the Law. Discussion 10 8. Explain judicial system and the evolutionary Judicial system chart in of common law. PPT. 5 9. Define “Preventive Legal Management” Lecture 10 10. Discuss the term “STEM” Discuss 10 11. Explain the definition and importance of Lecture and Discussion “Ethic”.---------------------------------------------------------------------------------------------------------------------- 5
  6. 6. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 10 12. Discuss the relation between ethics and law. Discussion 5 13. Explain the ethical analysis guidelines. Lecture 20 14. Evaluate those ethical issues from the Situational Analysis guidelines with the case study. 10 15. Summarize the contents of the unit and open Q&A for discussion. Inform the class of the topic for next week.Resources: PowerPoint Week 1 Barth, S. (2009). Chapter 1 Prevention Philosophy. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Situation from: Chapter 1 Prevention Philosophy, page 10. An Ethical Situation. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 6
  7. 7. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 2 (Duration 180 Minutes) (20 mins Break)Chapter 3 Hospitality Business StructuresObjectives: The students will be able to: 1. explain the importance of selecting the proper organizational and operational structures for a hospitality business. 2. identify various organizational business structures used in the hospitality industry. Time Activities / Learning Key Points / Steps (Min.) Aids 10 1. Review the contents of the previous unit Discussion 5 2. Tell the students what to be achieved in the Lecture today’s unit objectives. 5 3. Give an overview of the contents to be Lecture covered within the unit. 5 4. Define two types of business structures. Lecture 10 5. Discuss the importance of business structure. Discussion 45 6. Define the common hospitality Lecture organizational structures of the following: Sole Proprietorship General Partnership Limited Partnership C Corporation S Corporation Limited Liability Company 20 7. Discuss the differences of liabilities in each Discussion structure, and what the students think are See chart on page 70 in pros and cons in each structure. the textbook for references.---------------------------------------------------------------------------------------------------------------------- 7
  8. 8. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 30 8. Divide the students into groups and assign Situational Analysis the case study about Limited Partnership and Group work let them analyze. 20 9. Choose one group to present and let the other Presentation and groups share their opinions. Discussion 10 10. Summarize the contents of the unit and open Q&A for discussion. Inform the class of the topic for next week.Resources: PowerPoint Week 2&3 Barth, S. (2009). Chapter 3 Hospitality Business Structures. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Situation from: Chapter 3 Hospitality Business Structures, page 67. Analyze the situation 3.1. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 8
  9. 9. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 3 (Duration 180 Minutes) (20 mins Break)Chapter 3 Hospitality Business StructuresObjectives: The students will be able to: 1. identify the most common operational business structures used in the hospitality industry. 2. identify the responsibilities and obligations created by an agency relationship. Time Activities / Learning Key Points / Steps (Min.) Aids 10 1. Review the contents of the previous unit. Discussion 5 2. Tell the students what to be achieved in the Lecture today’s unit objectives. 5 3. Give an overview of the contents to be Lecture covered within the unit. 35 4. Define the common hospitality operational Lecture structures of the following: Owner-operator Franchise Management Contracts REIT Condo Hotels 20 5. Brainstorm with the students on the examples Brainstorming of each operational structure in the Philippines. 15 6. Define concepts of the relationship between Lecture the businesses and their hired help. Master-servant Agent-principal Independent contractor---------------------------------------------------------------------------------------------------------------------- 9
  10. 10. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 10 7. Explain the responsibilities and obligations Lecture created by an agency relationship. 50 8. Analyze the case study about the liability of Situational Analysis the company. Brainstorm with the students Brainstorming about question no. 1 and 2. Let the students Group assignment work in groups to find the answer to question no. 3. 10 9. Summarize the contents of the unit and open Q&A for discussion. Inform the class of the topic for next week.Resources: PowerPoint Week 2&3 Barth, S. (2009). Chapter 3 Hospitality Business Structures. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Situation from: Chapter 3 Hospitality Business Structures, page 79. Analyze the situation 3.3. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 10
  11. 11. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 4 (Duration 180 Minutes) (20 mins Break)Chapter 4 Contract BasicsObjectives: The students will be able to: 1. explain the basic types of valid business contracts. 2. identify the essential components that must be presented to create a valid contract. 3. explain how to avoid the legal difficulties related to contracts before they arise. Time Activities / Learning Key Points / Steps (Min.) Aids 10 1. Review the contents of the previous unit. Discussion 5 2. Tell the students what to be achieved in the Lecture today’s unit objectives. 5 3. Give an overview of the contents to be Lecture covered within the unit. 5 4. Define contract and the person concerned Lecture with the contracts. 15 5. Identify two types of contracts and give some Lecture and discussion examples. 5 6. Explain what enforceable contract is. Lecture 20 7. Explain how contracts can be enforceable: Lecture Legality Offer Consideration Acceptance 15 8. Discuss with the students which ways the Discussion offers can be accepted. 30 9. Let the students analyze the situation related Situational Analysis to the enforceable contract. The answer Group work should cover the reasons supporting their judgment.---------------------------------------------------------------------------------------------------------------------- 11
  12. 12. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 5 10. Explain what Breach of contract is. Lecture 20 11. Explain and discuss the remedies and Lecture consequences of breaching an enforceable contract. 15 12. Discuss with the students what to follow Discussion when drawing up contracts to prevent breach of contract. 10 13. Summarize the contents of the unit and open Q&A for discussion. Inform the class of the topic for next week.Resources: PowerPoint Week 4 Barth, S. (2009). Chapter 4 Contract Basics. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Situation from: Chapter 4 Contract Basics, page 92. Analyze the situation 4.3. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 12
  13. 13. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 5 (Duration 180 Minutes) (20 mins Break)Chapter 5 Significant Hospitality ContractsObjectives: The student will be able to: 1. explain the contract clauses commonly utilized in hospitality contracts. 2. point out the purposes of all contract types. Time Activities / Learning Key Points / Steps (Min.) Aids 10 1. Review the contents of the previous unit. Discussion 5 2. Tell the students what to be achieved in the Lecture today’s unit objectives. 5 3. Give an overview of the contents to be Lecture covered within the unit. 15 4. Explain essential causes for providing Lecture products and services to guests. 15 5. Explain essential clauses for purchasing Lecture products and services. 10 6. Explain exculpatory clauses. Lecture 5 7. Explain types of specialized contracts. Lecture 15 Franchise Contracts 15 Management Contracts 15 Conference Services Contracts - Meeting and Space Contracts - Group Lodging Contracts 20 8. Divide the students into two groups. Assign Case Study them the situation from the case study (the factual summary and issue for the court). If they were in the court, what is their decision?---------------------------------------------------------------------------------------------------------------------- 13
  14. 14. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 20 9. Two groups present their decision. Allow Presentation and them to share ideas and finally the teacher Discussion shows them the actual court decision. Compare decisions among those of their and of the court’s. 10 10. Summarize the contents of the unit and open Q&A for discussion. Inform the class of the topic for next week.Resources: PowerPoint Week 5 Barth, S. (2009). Chapter 5 Significant Hospitality Contracts. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Case Study from: Chapter 5 Significant Hospitality Contracts, page 145. The Hospitality Industry in Court: Opryland Hotel v. Millbrook Distrib. Servs., 1999 Tenn. App. Lexis 644 (Tenn. Ct. App. 1999). Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 14
  15. 15. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 6 (Duration 180 Minutes) (20 mins Break)Chapter 6 Legally Managing PropertyObjectives: The students will be able to: 1. identify the differences between the real property and the personal property. 2. evaluate the purchase vs. the lease decision from a legal perspective. Time Activities / Learning Key Points / Steps (Min.) Aids 10 1. Review the contents of the previous unit. Discussion 5 2. Tell the students what to be achieved in the Lecture today’s unit objectives. 5 3. Give an overview of the contents to be Lecture covered within the unit. 10 4. Explain types of property Lecture Real Property Personal Property 15 5. Read Situation#1 to the students. Discuss Situational Analysis#1 with the students to answer three questions. Discussion 10 6. Explain how the real property can be sold Lecture and purchased. 10 7. Explain how the personal property can be Lecture sold and purchased. 5 8. Define what “leasing property” is. Lecture 10 9. Explain and discuss the essential lease terms Lecture and discussion as a lessor. 10 10. Explain and discuss the essential lease terms Lecture and discussion as a lessee. 10 11. Explain and discuss what rights of the Lecture and discussion landlord are.---------------------------------------------------------------------------------------------------------------------- 15
  16. 16. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 15 12. Explain the legal considerations of buying vs. Lecture leasing. 20 13. Divide the students into three groups; give Situational Analysis#2 them the situation and let them discuss and Group work answer the questions. 15 14. Let the students present their analysis. Presentation 10 15. Summarize the contents of the unit and open Q&A for discussion. Inform the class of the topic for next week.Resources: PowerPoint Week 6 Barth, S. (2009). Chapter 6 Legally Managing Property. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Situation#1 from: Chapter 6 Legally Managing Property, page 152. Analyze the situation 6.1. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Situation#2 from: Chapter 6 Legally Managing Property, page 167. Analyze the situation 6.3. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 16
  17. 17. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 7 (Duration 180 Minutes) (20 mins Break)Chapter 6 Legally Managing Property (Respecting Intellectual Rights)Objectives: The students will be able to: 1. avoid infringement of patent, copyright and concept rights. Time Activities / Learning Key Points / Steps (Min.) Aids 10 1. Review the contents of the previous unit. Discussion 5 2. Tell the students what to be achieved in the Lecture today’s unit objectives. 5 3. Give an overview of the contents to be Lecture covered within the unit. 5 4. Explain what intellectual property is. Lecture 10 5. Explain the Trademark. The different Lecture symbols of trademark. 10 6. Let the students participate in giving the Discussion examples of trademark that they have come across with in their daily life. 10 7. Explain the Patent. Give some examples of Lecture and Examples Patent. 10 8. Explain the Copyright. What rights does the Lecture copyright law protect? 15 9. Show them examples of suspicious copyright Examples law violation. In PPT page 10, there are Discussion MGM trademark and three imitative works. Let the students discuss whether those three works violate the law. It can be seen that picture 2 with Tom imitates the Lion. Does it violate the copyright law, since Tom & Jerry cartoon is owned by MGM?---------------------------------------------------------------------------------------------------------------------- 17
  18. 18. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 5 10. Explain about the Trade Dress. Lecture 15 11. According to Slide no.12, let the students Discussion discuss the Trade Dress of the given Brainstorming examples. 15 12. Explain and discuss how to prevent Lecture intellectual property rights infringement. 35 13. Give the situation to the students. Divide Situational Analysis them into three groups; give them one question per group. First group presents their analysis and all students comment; then takes turn for another group. 10 14. Summarize the contents of the unit and open Q&A for discussion. Inform the class of the topic for next week.Resources: PowerPoint Week 7 Barth, S. (2009). Chapter 6 Legally Managing Property. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Situation from: Chapter 6 Legally Managing Property, page 176. What would you do? Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 18
  19. 19. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 8 (Duration 120 Minutes)Mid-term Examination Time Activities / Learning Key Points / Steps (Min.) Aids---------------------------------------------------------------------------------------------------------------------- 19
  20. 20. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 9 (Duration 180 Minutes) (20 mins Break)Chapter 7 Legally Selecting EmployeesObjectives: The students will be able to: 1. utilize job descriptions, qualifications and other tools for legally selecting employees. 2. explain the concept of collective bargaining and legal obligations when interacting with labor unions. Time Activities / Learning Key Points / Steps (Min.) Aids 10 1. Review the contents of the previous unit. Discussion 5 2. Tell the students what to be achieved in the Lecture today’s unit objectives. 5 3. Give an overview of the contents to be Lecture covered within the unit. 5 4. Define Employer & Employee. Lecture 10 5. Define Job description and job qualification. Lecture 10 6. Explain what could be included in the job Lecture qualification. 10 7. Show them the examples of job description Examples and job qualification. 30 8. Study a discrimination case of Nady Riad Case Study together. Let the students read the case and reflect their thoughts. Discuss why discrimination issue is so important in the hospitality industry. 20 9. Explain application screening methods. Lecture Application Interviews Pre-employment Testing Background checks References---------------------------------------------------------------------------------------------------------------------- 20
  21. 21. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 15 10. Identify two types of employment Lecture relationship. At-Will Employment Labor Union and Collective Bargaining 30 11. Let the students work in groups of 4 to 5. Group Activity Each group would have to recruit a different hospitality position such as server, waiting staff, dishwasher, front desk, or chef. Each group has to list at least five qualifications of which the potential employee must have; then identify and list the selection tools that they would use to match the right applicant with the job described. 10 12. Summarize the contents of the unit and open Q&A for discussion. Inform the class of the topic for next week.Resources: PowerPoint Week 9 Barth, S. (2009). Chapter 7 Legally Selecting Employees. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Case Study from: Chapter 7 Legally Selecting Employees, page 211. The Hospitality Industry in Court: Riad v. 520 South Michigan Avenue Assocs, 78 F. Supp. 2d 748 (N.D. Ill. 1999). Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Group Activity from : Chapter 7 Legally Selecting Employees, page 212. Team Activity. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 21
  22. 22. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 10 (Duration 180 Minutes) (20 mins Break)Chapter 8 Legally Managing EmployeesObjectives: The students will be able to: 1. differentiate between an employment agreement and employee manual. 2. Establish non-discriminatory work environment. Time Activities / Learning Key Points / Steps (Min.) Aids 10 1. Review the contents of the previous unit. Discussion 5 2. Tell the students what to be achieved in the Lecture today’s unit objectives. 5 3. Give an overview of the contents to be Lecture covered within the unit. 5 4. Explain employment agreement. Lecture 5 5. Explain what could be included in an Lecture employment agreement. 10 6. Explain employee manual. Lecture 10 7. Discuss with the students of the differences Discussion between employment agreement and employee manual. 10 8. Explain and discuss how to prevent Lecture and Discussion discrimination. 10 9. Explain and discuss how to manage diversity. Lecture and Discussion 5 10. Explain two types of sexual harassment. Lecture 10 11. Explain the employer liability toward Lecture and Discussion discrimination, and discuss together. 10 12. Explain about Zero Tolerance. Lecture 10 13. Explain how to investigate a complaint. Lecture 10 14. Explain how to resolve a complaint. Lecture 5 15. Explain what Third-Party Harassment is. Lecture---------------------------------------------------------------------------------------------------------------------- 22
  23. 23. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 5 16. Explain what Liability Insurance is. Lecture 25 17. Let the students read the case study about Case Study sexual harassment. Let them discuss and reflect the court decision. 10 18. Summarize the contents of the unit and open Q&A for discussion. Inform the class of the topic for next week.Resources: PowerPoint Week 10&11 Barth, S. (2009). Chapter 8 Legally Managing Employees. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Case Study from: Chapter 8 Legally Managing Employees, page 257. The Hospitality Industry in Court: Faragher v. City of Boca Raton, 524 U.S. 775 (1998). Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 23
  24. 24. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 11 (Duration 180 Minutes) (20 mins Break)Chapter 8 Legally Managing EmployeesObjectives: The students will be able to: 1. legally manage complex areas of employee leaves, compensation and performance. 2. respond to claims properly. Time Activities / Learning Key Points / Steps (Min.) Aids 10 1. Review the contents of the previous unit. Discussion 5 2. Tell the students what to be achieved in the Lecture today’s unit objectives. 5 3. Give an overview of the contents to be Lecture covered within the unit. 15 4. Explain compensation. Lecture Minimum Wage and Overtime Tipped Employees Tip Pooling 20 5. Let the students read and analyze the given Situational Analysis situation about the tip. Let them share their Group activity thoughts with other groups. 6. Explain how to manage employee Lecture performance. 5 Evaluation 10 Discipline 15 Termination 10 In-House Dispute Resolution 10 7. Explain unemployment claims Lecture 25 8. Let the class read the case about employee Case Study complaints. Discuss and reflect the court Discussion decision.---------------------------------------------------------------------------------------------------------------------- 24
  25. 25. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 10 9. Discuss employment records and retention Discussion and what to be included. 10 10. Explain workplace surveillance. Lecture 10 11. Summarize the contents of the unit and open Q&A for discussion. Inform the class of the topic for next week.Resources: PowerPoint Week 10&11 Barth, S. (2009). Chapter 8 Legally Managing Employees. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Situation from: Chapter 8 Legally Managing Employees, page 232. Analyze the situation 8.2. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Case Study from: Chapter 8 Legally Managing Employees, page 256. The Hospitality Industry in Court: Romero v. Howard Johnson Plaza Hotel, 1999 U.S. Dist. Lexis 15264 (S.D.N.Y. 1999). Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 25
  26. 26. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 12 (Duration 180 Minutes) (20 mins Break)Chapter 9&10 Your Responsibilities as a Hospitality Operator (to Guest)Objectives: The students will be able to: 1. differentiate between the types of legal duties required of a hospitality operator. 2. evaluate operational activities in light of their impacts on guest safety and potential legal damages. 3. explain the legal responsibilities to admit guests and the circumstances when administration can be denied. 4. explain how to protect guest’s right to privacy. 5. explain how to operate and maintain a facility to maximize the safety. Time Activities / Learning Key Points / Steps (Min.) Aids 10 1. Review the contents of the previous unit. Discussion 5 2. Tell the students what to be achieved in the Lecture today’s unit objectives. 5 3. Give an overview of the contents to be Lecture covered within the unit. 10 4. Explain what duties of care and standard of Lecture care are. 15 5. Explain the theories of liability and the Lecture consequences of the failure to exercise reasonable care. Torts Negligence 5 6. Explain types of legal damages. Lecture 10 7. Explain the processes of how the lawsuits are Lecture filed against the hospitality manager. 10 8. Show the students the appropriate process of Discussion responding to an incident in the property. 30 9. Let the students read the situation about Ski Situational Analysis Resort. Analyze the situation and answer the Group Work questions.---------------------------------------------------------------------------------------------------------------------- 26
  27. 27. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 5 10. Explain the differences between guests and Lecture tenants. 10 11. Explain the legal responsibilities to admit Lecture & Discussion guest and the rights to denied, and discuss together. 10 12. Explain the importance of guest privacy. Lecture 10 13. Explain the importance of facility Lecture & Discussion maintenance. What issues should be concerned? Discuss together. 5 14. Discuss the hotel’s responsibilities to non- Discussion guests. 10 15. Discuss how the hotel legally removes the Discussion guests from the property. 10 16. Summarize the contents of the unit and open Q&A for discussion. Inform the class of the topic for next week.Resources: PowerPoint Week 12 Barth, S. (2009). Chapter 9 Your Responsibilities as a Hospitality Operator. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Barth, S. (2009). Chapter 10 Your Responsibilities as a Hospitality Operator to Guests. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Situation from: Chapter 9 Your Responsibilities as a Hospitality Operator, page 264. Analyze the situation 9.2. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 27
  28. 28. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 13 (Duration 180 Minutes) (20 mins Break)Chapter 11 Your Responsibilities for Guests’ PropertyObjectives: The students will be able to: 1. explain the responsibility hospitality managers have to safeguard the personal property of their guests. 2. carry out the procedures needed to limit potential liability for the loss of guest property. 3. assess the theories of bailment. Time Activities / Learning Key Points / Steps (Min.) Aids 10 1. Review the contents of the previous unit. Discussion 5 2. Tell the students what to be achieved in the Lecture today’s unit objectives. 5 3. Give an overview of the contents to be Lecture covered within the unit. 10 4. Explain common law liability. Lecture 10 5. Explain limits on common law liability. Lecture 10 6. Give examples of some common liability Discussion laws. 20 7. Let the student read the case study about Case Study liability for guest’s property. Ask them, would the decision be the same if the hotel did post sufficient copies of the statute? 15 8. Give a short situation to the students. Let Situational Analysis#1 them work in pairs to analyze the situation Pair work and answer the questions. 5 9. Explain what the bailment is. Lecture 5 10. Explain the relationship of bailments. Lecture 10 11. Explain the types of bailment. Lecture 15 12. Discuss the examples of each type of Discussion bailments with the students.---------------------------------------------------------------------------------------------------------------------- 28
  29. 29. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 15 13. Divide the students in groups of 4-5. Give Situational Analysis#2 them the situation about the bailment. Let Group work them analyze the situation and answer (Keep question 3 for question 1&2. Write in the paper. next week) 15 14. Let each group share their thoughts and Discussion discuss. 10 15. Summarize the contents of the unit and open Q&A for discussion. Inform the class of the topic for next week.Resources: PowerPoint Week 13&14 Barth, S. (2009). Chapter 11 Your Responsibilities for Guests’ Property. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Case Study from: Chapter 11 Your Responsibilities for Guests’ Property, page 324-325. The Hospitality Industry in Court: Frockt v.Goodloe, 670 F. Supp. 163 (W.D.N.C. 1987). Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Situation #1 from: Chapter 11 Your Responsibilities for Guests’ Property, page 314. Analyze the situation 11.1. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Situation #2 from: Chapter 11 Your Responsibilities for Guests’ Property, page 316. Analyze the situation 11.2. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 29
  30. 30. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 14 (Duration 180 Minutes) (20 mins Break)Chapter 11 Your Responsibilities for Guests’ PropertyObjectives: The students will be able to: 1. identify the bailment liability. 2. implement policies that limit potential legal liability. 3. create the procedures required to legally dispose of personal property whose ownership status is in question. Time Activities / Learning Key Points / Steps (Min.) Aids 10 1. Review the contents of the previous unit. Discussion 5 2. Tell the students what to be achieved in the Lecture today’s unit objectives. 5 3. Give an overview of the contents to be Lecture covered within the unit. 10 4. Explain the liability under a bailment Lecture relationship. 20 5. According to the situation about “The Fox Situational Analysis#1 Mountain Country Club v. Mrs. Weldo” that Group Work the students worked in groups from the (Continual situation previous class, let them decide on the from the previous following: class) If you are a court, is the Fox Mountain County Club liable for the missing of Mrs. Weldo’s coat? Why or why not? If yes, how much, responsibility that the Fox Mountain County Club would have to take? What should the club manager do in the future to avoid situation such as this? 5 6. Explain detained property. Lecture 5 7. Explain innkeeper’s Lien. Lecture---------------------------------------------------------------------------------------------------------------------- 30
  31. 31. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 15 8. Explain types of property with unknown Lecture ownership. 15 9. Discuss the differences between mislaid and Discussion abandoned property. Ask the students the following questions: If you are a manager, how could you teach your employees the differences of between these two unknown properties? Why is it so important to tell them differences? 15 10. Explain and discuss the process to dispose Lecture the found property. 15 11. Let the students work in groups of 4-5. Give Situational Analysis#2 them the situation to analyze and answer the Group work questions. 30 12. According to the situation above, let them Group work draft a policy and procedures guide that will instruct employees as to how to handle found items. 10 13. Summarize the contents of the unit and open Q&A for discussion. Inform the class of the topic for next week.Resources: PowerPoint Week 13&14 Barth, S. (2009). Chapter 11 Your Responsibilities for Guests’ Property. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 31
  32. 32. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Situation #1 from: Chapter 11 Your Responsibilities for Guests’ Property, page 316. Analyze the situation 11.2. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Situation #2 from: Chapter 11 Your Responsibilities for Guests’ Property, page 321. Analyze the situation 11.3. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 32
  33. 33. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 15 (Duration 180 Minutes) (20 mins Break)Chapter 12 Your Responsibilities when Serving Food and BeveragesObjectives: The students will be able to: 1. explain the responsibilities of foodservice establishments. 2. apply truth in menu concepts to the service. 3. assess the current legal risks associated with serving alcohol. Time Activities / Learning Key Points / Steps (Min.) Aids 10 1. Review the contents of the previous unit. Discussion 5 2. Tell the students what to be achieved in the Lecture today’s unit objectives. 5 3. Give an overview of the contents to be Lecture covered within the unit. 5 4. Explain the legal obligation of foodservice Lecture industry. 10 5. Explain and discuss how to legally manage Lecture with guests’ complaint of foodborne illness. 10 6. Explain what “Truth in Menu laws” is. Lecture 15 7. Let the students read the situation about Situational Analysis#1 Jeffery and Latisha Williams. Analyze the Group work situation and answer the questions. 10 8. Explain the legal obligation when serving Lecture alcohol. 10 9. Explain what “BAL” is. Lecture 10 10. Discuss the common law areas of serving Discussion alcohol. 10 11. Explain the liability associated with alcohol Lecture service. 15 12. Discuss the training for responsible service. Discussion---------------------------------------------------------------------------------------------------------------------- 33
  34. 34. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 25 13. Students work in groups of 4-5. Read the Situational Analysis#2 situation about Altoona Pike Country Club, Group Work analyze and answer the questions. 10 14. With the whole class, discuss their decision. Discussion 10 15. Summarize the contents of the unit and open Q&A for discussion. Inform the class of the topic for next week.Resources: PowerPoint Week 15 Barth, S. (2009). Chapter 12 Your Responsibilities when Serving Food and Beverages. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Situation# 1 from: Chapter 12 Your Responsibilities when Serving Food and Beverages, page 334. Analyze the situation 12.3. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons. Situation# 2 from: Chapter 12 Your Responsibilities when Serving Food and Beverages, page 348. Analyze the situation 12.6. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 34
  35. 35. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 16 (Duration 180 Minutes) (20 mins Break)Chapter 13 Legal Responsibilities in Travel and TourismObjectives: The students will be able to: 1. explain the roles and potential liabilities of travel agents and tour operators. 2. identify those common carriers typically utilized by the travel industry. 3. identify the recurrent areas of potential liability inherent in each of them. 4. analyze how the unique characteristics of the Internet can impact restaurant and hotel managers’ effort to integrate the power of the Web into their own operations. Time Activities / Learning Key Points / Steps (Min.) Aids 10 1. Review the contents of the previous unit. Discussion 5 2. Tell the students what to be achieved in the Lecture today’s unit objectives. 5 3. Give an overview of the contents to be Lecture covered within the unit. 5 4. Discuss the law and travel industry. Discusssion 5 5. Explain the components of the industry. Lecture 10 6. Explain and discuss the complexity of travel Lecture and discussion law. 10 7. Discuss the issues related travel agents. Discussion 5 8. Explain the liability of travel agents. Lecture 5 9. Discuss the issues related tour operators. Discussion 5 10. Explain and discuss the relationships Lecture and discussion between travel agents and tour operators. 5 11. Explain the liability of tour operators. Lecture 15 12. Discuss the issues related to transportation Discussion and common carriers. 10 13. Explain and discuss the potential liability of Lecture and Discussion transportation industry.---------------------------------------------------------------------------------------------------------------------- 35
  36. 36. Guided Lesson Plan---------------------------------------------------------------------------------------------------------------------- Time Activities / Learning Key Points / Steps (Min.) Aids 5 14. Explain the issues related to tourism industry. Lecture 15 15. Explain and discuss the unique Lecture and Discussion responsibilities of the following operations. Gaming operations Resort / Time-Share Operations Amusement Park Operations 10 16. Explain and discuss issues related to online Lecture and Discussion travel sales. 15 17. As the Internet has become popular, let the Discussion students discuss how the Internet will impact the hotel, and travel industry in the coming future. 10 18. Explain how to manage legal internet Lecture advertising. 10 19. Summarize the contents of the unit and open Q&A for discussion.Resources: PowerPoint Week 16 Barth, S. (2009). Chapter 13 Legal Responsibilities in Travel and Tourisms. Hospitality law: Managing legal issues in the hospitality industry (3rd ed.). New Jersey: John Wiley & Sons.---------------------------------------------------------------------------------------------------------------------- 36
  37. 37. Guided Lesson Plan----------------------------------------------------------------------------------------------------------------------WEEK 17 (Duration 180 Minutes)Final Examination Time Activities / Learning Key Points / Steps (Min.) Aids---------------------------------------------------------------------------------------------------------------------- 37

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