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Making a Doctor'a Appointment

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For Medical Documentation and Secretariat

For Medical Documentation and Secretariat


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  • 1. 2012 MAKING DOCTOR’S APPOINTMENT A lesson designed for foreign speakers of English to schedule and confirm patient diagnostic appointments, surgeries and medical consultations.
  • 2. ENGLISH FOR MEDICAL PURPOSES Making a Doctors AppointmentBuild Your Vocabulary A. The boldfaced words are from this unit’s content. Listen to each sentence. Then guess the meaning of boldfaced words. Work with a partner. 1. The doctor has scheduled the operation for 9 o’clock in the morning. 2. Id like to make an appointment with Doctor Evans, please. 3. Our house is the last one on the left before the traffic lights. 4. There is a chart on the classroom wall showing the relative heights of all the children. 5. Hes got to sign that paper – will you tell him its urgent? 6. Theres no money available for an office party this year. 7. The standard of care at our local hospital is excellent. 8. Well pencil in the dates for the next two meetings and confirm them later. B. Now choose the best definition for each boldfaced word. 1. schedule the operation 4. chart on the wall 7. standard of care a. arrange a. detailed map a. importance b. see b. information b. insurance c. diagnose c. hospital c. protection 2. make an appointment 5. it’s urgent 8. pencil in the dates a. care a. unnecessary a. protect b. a formal arrangement b. healthy b. arrange c. operation c. need attention c. diagnose 3. last one 6. money available a. course a. important b. final b. useless c. necessary c. could be used or reached 2
  • 3. ENGLISH FOR MEDICAL PURPOSES C. Interact With Vocabulary! Work with a partner. Cover group A as your partner reads sentences 1-4. Listen and write the missing words in group B. Your partner corrects your answers. Switch roles for 5-8. Group A 1. I would like to make an appointment to see Doctor Jensen, please. 2. Do you need urgent care? 3. There is a slot available at 10 in the morning. 4. I will pencil you in for 3. 5. My last check-up was 6 months ago. 6. I would like to schedule a check-up. 7. Let me check your chart. 8. Do you care your health? Group B 1. I would like to make an ……………to see Doctor Jensen, please. 2. Do you need…………care? 3. There is a slot…………… at 10 in the morning. 4. I will pencil you……………for 3. 5. My ……………check-up was 6 months ago. 6. I would……………to schedule a check-up. 7. Let me ……………your chart. 8. Do you……………your health? D. Make Sure! Write Turkish equivalents. 1. make an appointment……………………………………… 2. appointment……………………………………… 3. health……………………………………… 4. help……………………………………… 5. pencil in……………………………………… 6. last……………………………………… 7. feel……………………………………… 8. lately……………………………………… 9. slot……………………………………… 10. urgent care……………………………………… 3
  • 4. ENGLISH FOR MEDICAL PURPOSES E. Listen to the conversation below. Fill in the gaps with a word from the box below. physical – welcome -– urgent – appointment- how – afraid – come - your Doctors Assistant: Good morning, Doctor Jensens office. How may I help you? Patient: Hello, Id like to make an (1)………….to see Doctor Jensen, please. Doctors Assistant: Have you been to see Doctor Jensen before? Patient: Yes, I have. I had a (2)………….last year. Doctors Assistant: Fine, what is your name? Patient: This is Maria Sanchez. Doctors Assistant: Thank you Ms Sanchez, let me pull up (3)…………. file. Patient: I havent been feeling very well lately. Doctors Assistant: Do you need (4)………….care? Patient: No, not necessarily, but Id like to see the doctor soon. Doctors Assistant: Of course, (5)………….about next Monday? Theres a slot available at 10 in the morning. Patient: Im (6)…………. Im working at 10. Is there anything available after three? Doctors Assistant: Let me see. Not on Monday, but we have a three oclock opening next Wednesday. Would you like to(7)…………. in then? Patient: Yes, next Wednesday at three would be great. Doctors Assistant: Alright, Ill pencil you in for three oclock next Wednesday. Patient: Thank you for your help. Doctors Assistant: Your (8)…………. . Well see you next week. Goodbye. Patient: Goodbye. F. Role Play. Practice the conversation above. Swap the Roles. 4
  • 5. ENGLISH FOR MEDICAL PURPOSES G. Comprehension. Mark the statements True (T) or False (F). Mr. Petrelli … 1. has never seen Doctor Jensen. T/F 2. had a physical examination with Doctor Jensen last year. T/F 3. is feeling fine these days. T/F 4. Sanchez needs urgent care. T/F 5. Sanchez schedules an appointment for next week. T/F H. Further Vocabulary and Key Phrases How may I help you? To pull up a file Id like to make an appointment I havent been feeling very well. Have you been in before? urgent care a slot available I had a physical (examination) Is there anything open (available) ... This is ... to pencil someone in LISTENING & PRONUNCIATION Complete the other half of the dialogue by dictating your partner. Then, practice the conversation. Swap roles. Cover your Partner’s group. ___________________________________ Good morning, City Doctors. How can I ________________________________? help you? Good morning. Id like to make an ___________________________________ appointment to see a doctor, please. ________________________________. ___________________________________ Certainly! When would you like to come? ________________________________? ___________________________________ Could I come this afternoon? ________________________________? ___________________________________ Ill check, could you hold on for one ________________________________? minute? Of course. ___________________________________ A few seconds later... A few seconds later...A ___________________________________ ________________________________? Yes, this afternoon is possible. How about 3 oclock? B Yes, thats fine. Thank you. ___________________________________ ___________________________________ ________________________________. ________________________________? Ok. Could I take your name please? Yes, its Jane Brown. ___________________________________ ___________________________________ ________________________________. ________________________________. Ok, Jane. Well see you later today. Thanks, goodbye. ___________________________________ 5 ________________________________.
  • 6. ENGLISH FOR MEDICAL PURPOSES İ. Grammar Practice Doctors Assistant: Good morning, Doctor Jensens office. (1)……… may I help you? Patient: Hello, Id like to (2)……… an appointment to see Doctor Jensen, please. Doctors Assistant: Have you been in to see Doctor Jensen before? Patient: Yes, I have. I (3)……… a physical last year. Doctors Assistant: Fine, what is your name? Patient: (4)……… is Maria Sanchez. Doctors Assistant: Thank you Ms Sanchez, let me pull (5)……… your file. Patient: I havent been feeling very well lately. Doctors Assistant: (6)……… you need urgent care? Patient: No, not necessarily, but Id like (7)……… see the doctor soon. Doctors Assistant: Of course, how about next Monday? Theres a slot available at 10 in the morning. Patient: Im afraid Im (8)……… at 10. Is there anything available after three? Doctors Assistant: Let me see. Not on Monday, but we have a three oclock opening next Wednesday. Would you like to come in then? Patient: Yes, next Wednesday at three would be great. Doctors Assistant: Alright, Ill pencil you in for three oclock next Wednesday. Patient: Thank you for (9)……… help. Doctors Assistant: Your welcome. Well see you (10)……… week. Goodbye. Patient: Goodbye. 1. A) How B) What C) When D) Who 2. A) do B) make C) have D) tell 3. A) having B) has C) had D) have 4. A) This B) That C) These D) Tis 5. A) down B) next C) up D) in 6. A) Does B) Do C) Did D) Du 7. A) for B) after C) to D) up 8. A) work B) works C) work D) working 9. A) my B) you C) I D) your 10. A) next B) next C) nnet D) neext 6
  • 7. ENGLISH FOR MEDICAL PURPOSES J. Translate the sample conversation into Turkish. Receptionist: Doctors office. Jane speaking. How can I help you? Caller: I need to make an appointment with Dr. Harris. Receptionist: Do you know your chart number? Caller: No, sorry. Its at home and Im at work right now. Receptionist: No problem. Whats your name, please? Caller: George Mason. Receptionist: Okay Mr Mason. Hold one moment while I grab your chart, please. Caller: Sure. Receptionist: Thanks for waiting. Now, what do you need to see the doctor about? Well, Ive been fighting a cold for more than a week, and I think I might have Caller: a chest infection or something. My cough is getting worse each day. Hmm. Doctor Harris is off tomorrow. Do you think it can wait until Receptionist: Wednesday? Oh, I was really hoping to get in today or tomorrow in case I need some Caller: antibiotics. Maybe Ill have to go to the walk-in-clinic instead. Actually, we had a cancellation for 2:00pm today if you can get away from the Receptionist: office. Caller: Gee, its almost 1:00pm already. I think I can make it if I leave right now. Were running a bit behind schedule, so you can probably count on seeing the Receptionist: doctor around 2:30. Caller: Thats great. Thanks for fitting me in. Receptionist: No problem, Mr. Mason. Well see you in an hour or so.Check your understanding 1 Why does the caller phone the doctors office? 2 Which is true about George Mason? 3 When will the doctor see Mr. Mason? 7
  • 8. ENGLISH FOR MEDICAL PURPOSES 8

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