Negotiation is getting what u want from the others, by interactive communication designed to reach an agreement.Confer with others to reach a compromise or agreement.‘The process by which we search for the terms to obtain what we want from somebody who wants something from us’Gavin Kennedy
Develop your BATNA, and consider their BATNA
Lack of trust leads to win-lose or lose-lose results.Win-win leads to the effective negotiation.
Instructed on: 2-Dec-2011 | Session: #03 By: Sherif shawki Doaa saber Topic Code: SFK-03-2011 All Copy Rights Saved to the 7th Students’ Conference on Communication and Information Based in the Faculty of Computers and Information Cairo University – Egypt 2011/2012 www.scci-cu.com
Communication skills By:Sherif shawki Doaa saber
Agenda1. Communication cycle2. Types of communication3. How to win friends and influence people4. Dos & donts5. Active listening6. Communication barriers7. What is negotiation8. Negotiation behaviour9. BATNA/win-win
SummaryCommunication CycleTypes of CommunicationHow to Win Friends and Influence PeopleDos & Don’tsActive ListeningCommunication Barriers What is negotiationNegotiation behaviourBATNA/win-win