Your SlideShare is downloading. ×
Communicate With Confidence
Upcoming SlideShare
Loading in...5

Thanks for flagging this SlideShare!

Oops! An error has occurred.


Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

Communicate With Confidence


Published on

Published in: Health & Medicine, Business

1 Comment
No Downloads
Total Views
On Slideshare
From Embeds
Number of Embeds
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

No notes for slide


    • By Dr.Sherif Elarabi
  • 2. Purpose of learning communication
    • People are forgetting how to talk
    • How to listen
    • How to express themselve
    • what words to use and not to use
    • They lack the confidence to meet other people
    • Or tackle difficult situations face-to-face
  • 3. Improving your communication skills can
    • Help you to win more contracts and sales
    • Gain promotion
    • manage your organisation or your team more effectively
  • 4. Face-to-face communication aspects
    • visually how we look and our body language
    • Vocally how we speak
    • Verbally what we say
    • What we listen
    • How we think and feel
  • 5. What makes a confident communicator?
    • Confident communicators are self-confident
    • have good self-esteem
    • They believe they are worth being listened
    • They like to hear the views and opinions of others.
    • They are able to both take and give criticism without feeling inadequate and hurt.
  • 6. The benefits of confident communication
    • in the workplace :
    • Increased productivity
    • Better team working
    • Fewer mistakes and therefore more cost saving
    • Less stress and conflict
    • Better motivation
  • 7. in your personal life can mean:
    • fewer misunderstandings
    • greater cooperation
    • more friends
    • improved relationships
  • 8. How can you improve your communication skills?
    • The only way to improve communication is to change the way you feel, think and act
  • 9. In order to communicate confidently you need to
    • Mature open minded personality
    • Ask the right questions
    • Listen effectively
    • Read and interpret body language
    • Understand what is being said behind the words
    • Use the right words
    • Self-confidence
    • Genuine interest in other people
  • 10. What influences us when we meet someone?
    • Appearance
    • Body Language includes:
    • eye contact , handshake , posture , facial expressions
    • Voice
    • Words
    • Behaviour
    • Personality
    • Education
    • Preconceived ideas about that person
  • 11. The internal factors that influence us:
    • Attitudes and perceptions
    • Values and pressures
    • Preconceived ideas
  • 12. In order to influence others you need to:
    • Plan how to interact with the other person
    • Have a greater awareness of other people
    • Be more sensitive towards their emotions and attitudes
    • Carefully observe other people
    • Have a greater self-knowledge
  • 13. Building confidence
    • Acting more confidently begins with
    • thinking more confidently
    • Your brain is a very powerful organ
    • It sends messages people through your body language
    • If you think that your point of view is useless
    • Then this will be relayed to other people through your body language
  • 14. SELF- ESTEEM
    • Self esteem is the picture we have of
    • ourselves and the value we place
    • upon ourselves
    • It is dependent on what others tell us about ourselves
  • 15. How to improve self-esteem
    • Think positive
    • Feel good about yourself
    • also learn to feel good about others
    • You can gain a great deal of personal satisfaction and strength through helping others.
  • 16. Your inner voice
    • Don,t listen to negative inner voice
    • Stop comparing yourself to others
    • Get a more positive dialogue
  • 17. Listening
    • Listening is the heart of effective communication
    • Listening involves both:
    • the ability to understand what is being said
    • the ability to organize and analyze the messages
  • 18. There are two types of listening:
    • 1- Causal listening :
    • is what we tend to do most of the time
    • We are only half listening
    • we discard other parts of conversation
    • 2-Critical listening :
    • requires concentration and stamina .
  • 19. What stops us listening?
    • Different perspectives
    • Strong emotions
    • Physical tiredness or discomfort
    • Desire to talk
    • Distractions and mind wandering
    • Reactions to the speaker
  • 20. So how can we improve our listening skills?
    • Start listening with the first word
    • Turn off all negative thoughts you have about the speaker
    • Think at the speed they’re talking, don’t jump ahead
    • Do not interrupt
    • Find an area of interest
    • Resist distractions if you possibly can
    • Suspend your judgement and keep an open mind
  • 21. Getting on someone’s wavelength
    • How can we get on someone’s wavelength, even those whom we find it difficult to relate to?
    • Well of course they don’t and they’re not like us
    • We are all different
    • Recognising this can help us to adapt our approach
  • 22. Personality Types
    • Type A – dominance
    • Have dominance and superiority in their make up
    • Impatient individuals
    • Confident decision makers
    • Time conscious and find it hard to relax
    • Have a high degree of energy, and like getting things done
    • They are good at ideas, and at problem solving
    • Being natural risk takers
    • Quickly get bored with the detail
    • Highly independent
  • 23. Their influencing style
    • Tough battler, pressing for results, giving orders,
    • issuing challenges
    • They are enterprising and forceful
  • 24. Managing a Type A personality
    • you should give them short-term goals
    • that give them a high degree of recognition and status
    • ensure they have the opportunity to develop new skills and interest
    • try and speed up the way you talk
    • be direct, get straight to the point
    • Use time efficiently
  • 25. How to recognize the Type A
    • They will use dominant body language
    • Their speech will be direct
    • Get right to the point
    • They will make flat assertions
    • They will also use a lot of ‘I’ statements
    • Give you the benefit of their wisdom and provide advice
  • 26. Type B – social
    • likes people and likes to be liked
    • They are adaptable, flexible and participative
    • They are enthusiastic, embracing
    • come up with lots of ideas
    • they are not afraid of change
    • They are usually highly persuasive individuals
    • manage in a democratic style
    • find it hard to deal with confrontation
  • 27. Their influencing style
    • Friendly helper
    • Showing concern
    • Expressing friendliness and warmth
    • Try to influence by appealing to others’ emotions
  • 28. Managing a Type B
    • give them short to medium-term goals
    • consistent management approach
  • 29. Recognising a Type B
    • Less dominant body language
    • They will not be so direct
    • Quickly participate in any meeting
    • Friendly, talkative and smile at you
    • They enjoy team working
    • Their hobbies will often be people and team related
  • 30. Type C – measured
    • Measured and far more logical and analytical
    • Steady, often security minded
    • Don’t like a lot of change
    • Suspicious and sceptical of new ideas
    • They are consistent, caring and patient
    • They don’t like taking risks
    • They are generally warm hearted
    • When aggressive can be very stubborn
  • 31. Their influencing style
    • Based on logic and facts
    • Fairness is paramount to a Type C personality
  • 32. Managing a Type C
    • Set long-term goals with careful and periodic reviews
    • The Type C needs to be told what you want
    • Prefer to rely on more assertive people to take the lead
    • When introducing change it is best to do it in stages
    • Doesn’t like interruptions and distractions
    • They need to feel they have your support and encouragement
  • 33. Recognising a Type C personality
    • They are not motivated
    • Pessimistic and cautious
    • No dominant body language
    • Their hobbies will be those that require more detail and patience
  • 34. Type D – compliant
    • comply with the rules and regulations
    • very systematic, precise, hyperefficient and bureaucratic
    • love facts and detail
    • will use rules, authority and logical argument
  • 35. Their influencing style
    • based on logic and facts often
    • quoting authorities and rules and regulations
    • They have a tendency to correct errors and inaccuracies
  • 36. Managing a Type D
    • They like long-term goals fully negotiated
    • They like harmony
    • They need a detailed brief and explanation
    • Do not like taking risks
    • Concerned with quality
    • You will also need to delegate very specifically
  • 37. Recognising a Type D
    • No dominant body language
    • likely to be submissive
    • speak quietly and can be vague
    • enjoy complex hobbies requiring patience and detail
  • 38. Final Check list
    • Accept full responsibility for communication
    • Accept you cannot change another person
    • Be aware of the values, attitudes, pressures
    • Keep an open mind and try and see where the other person is coming from
    • Get a positive inner voice
    • Adopt and practise giving out confident body
    • language
    • Fine tune your listening skills using critical listening
    • Understand that not everyone is like you
  • 39.