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Communicate With Confidence
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Communicate With Confidence

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  • 1. COMMUNICATING WITH MORE CONFIDENCE
    • By Dr.Sherif Elarabi
  • 2. Purpose of learning communication
    • People are forgetting how to talk
    • How to listen
    • How to express themselve
    • what words to use and not to use
    • They lack the confidence to meet other people
    • Or tackle difficult situations face-to-face
  • 3. Improving your communication skills can
    • Help you to win more contracts and sales
    • Gain promotion
    • manage your organisation or your team more effectively
  • 4. Face-to-face communication aspects
    • visually how we look and our body language
    • Vocally how we speak
    • Verbally what we say
    • What we listen
    • How we think and feel
  • 5. What makes a confident communicator?
    • Confident communicators are self-confident
    • have good self-esteem
    • They believe they are worth being listened
    • They like to hear the views and opinions of others.
    • They are able to both take and give criticism without feeling inadequate and hurt.
  • 6. The benefits of confident communication
    • in the workplace :
    • Increased productivity
    • Better team working
    • Fewer mistakes and therefore more cost saving
    • Less stress and conflict
    • Better motivation
  • 7. in your personal life can mean:
    • fewer misunderstandings
    • greater cooperation
    • more friends
    • improved relationships
  • 8. How can you improve your communication skills?
    • The only way to improve communication is to change the way you feel, think and act
  • 9. In order to communicate confidently you need to
    • Mature open minded personality
    • Ask the right questions
    • Listen effectively
    • Read and interpret body language
    • Understand what is being said behind the words
    • Use the right words
    • Self-confidence
    • Genuine interest in other people
  • 10. What influences us when we meet someone?
    • Appearance
    • Body Language includes:
    • eye contact , handshake , posture , facial expressions
    • Voice
    • Words
    • Behaviour
    • Personality
    • Education
    • Preconceived ideas about that person
  • 11. The internal factors that influence us:
    • Attitudes and perceptions
    • Values and pressures
    • Preconceived ideas
  • 12. In order to influence others you need to:
    • Plan how to interact with the other person
    • Have a greater awareness of other people
    • Be more sensitive towards their emotions and attitudes
    • Carefully observe other people
    • Have a greater self-knowledge
  • 13. Building confidence
    • Acting more confidently begins with
    • thinking more confidently
    • Your brain is a very powerful organ
    • It sends messages people through your body language
    • If you think that your point of view is useless
    • Then this will be relayed to other people through your body language
  • 14. SELF- ESTEEM
    • Self esteem is the picture we have of
    • ourselves and the value we place
    • upon ourselves
    • It is dependent on what others tell us about ourselves
  • 15. How to improve self-esteem
    • Think positive
    • Feel good about yourself
    • also learn to feel good about others
    • You can gain a great deal of personal satisfaction and strength through helping others.
  • 16. Your inner voice
    • Don,t listen to negative inner voice
    • Stop comparing yourself to others
    • Get a more positive dialogue
  • 17. Listening
    • Listening is the heart of effective communication
    • Listening involves both:
    • the ability to understand what is being said
    • the ability to organize and analyze the messages
  • 18. There are two types of listening:
    • 1- Causal listening :
    • is what we tend to do most of the time
    • We are only half listening
    • we discard other parts of conversation
    • 2-Critical listening :
    • requires concentration and stamina .
  • 19. What stops us listening?
    • Different perspectives
    • Strong emotions
    • Physical tiredness or discomfort
    • Desire to talk
    • Distractions and mind wandering
    • Reactions to the speaker
  • 20. So how can we improve our listening skills?
    • Start listening with the first word
    • Turn off all negative thoughts you have about the speaker
    • Think at the speed they’re talking, don’t jump ahead
    • Do not interrupt
    • Find an area of interest
    • Resist distractions if you possibly can
    • Suspend your judgement and keep an open mind
  • 21. Getting on someone’s wavelength
    • How can we get on someone’s wavelength, even those whom we find it difficult to relate to?
    • Well of course they don’t and they’re not like us
    • We are all different
    • Recognising this can help us to adapt our approach
  • 22. Personality Types
    • Type A – dominance
    • Have dominance and superiority in their make up
    • Impatient individuals
    • Confident decision makers
    • Time conscious and find it hard to relax
    • Have a high degree of energy, and like getting things done
    • They are good at ideas, and at problem solving
    • Being natural risk takers
    • Quickly get bored with the detail
    • Highly independent
  • 23. Their influencing style
    • Tough battler, pressing for results, giving orders,
    • issuing challenges
    • They are enterprising and forceful
  • 24. Managing a Type A personality
    • you should give them short-term goals
    • that give them a high degree of recognition and status
    • ensure they have the opportunity to develop new skills and interest
    • try and speed up the way you talk
    • be direct, get straight to the point
    • Use time efficiently
  • 25. How to recognize the Type A
    • They will use dominant body language
    • Their speech will be direct
    • Get right to the point
    • They will make flat assertions
    • They will also use a lot of ‘I’ statements
    • Give you the benefit of their wisdom and provide advice
  • 26. Type B – social
    • likes people and likes to be liked
    • They are adaptable, flexible and participative
    • They are enthusiastic, embracing
    • come up with lots of ideas
    • they are not afraid of change
    • They are usually highly persuasive individuals
    • manage in a democratic style
    • find it hard to deal with confrontation
  • 27. Their influencing style
    • Friendly helper
    • Showing concern
    • Expressing friendliness and warmth
    • Try to influence by appealing to others’ emotions
  • 28. Managing a Type B
    • give them short to medium-term goals
    • consistent management approach
  • 29. Recognising a Type B
    • Less dominant body language
    • They will not be so direct
    • Quickly participate in any meeting
    • Friendly, talkative and smile at you
    • They enjoy team working
    • Their hobbies will often be people and team related
  • 30. Type C – measured
    • Measured and far more logical and analytical
    • Steady, often security minded
    • Don’t like a lot of change
    • Suspicious and sceptical of new ideas
    • They are consistent, caring and patient
    • They don’t like taking risks
    • They are generally warm hearted
    • When aggressive can be very stubborn
  • 31. Their influencing style
    • Based on logic and facts
    • Fairness is paramount to a Type C personality
  • 32. Managing a Type C
    • Set long-term goals with careful and periodic reviews
    • The Type C needs to be told what you want
    • Prefer to rely on more assertive people to take the lead
    • When introducing change it is best to do it in stages
    • Doesn’t like interruptions and distractions
    • They need to feel they have your support and encouragement
  • 33. Recognising a Type C personality
    • They are not motivated
    • Pessimistic and cautious
    • No dominant body language
    • Their hobbies will be those that require more detail and patience
  • 34. Type D – compliant
    • comply with the rules and regulations
    • very systematic, precise, hyperefficient and bureaucratic
    • love facts and detail
    • will use rules, authority and logical argument
  • 35. Their influencing style
    • based on logic and facts often
    • quoting authorities and rules and regulations
    • They have a tendency to correct errors and inaccuracies
  • 36. Managing a Type D
    • They like long-term goals fully negotiated
    • They like harmony
    • They need a detailed brief and explanation
    • Do not like taking risks
    • Concerned with quality
    • You will also need to delegate very specifically
  • 37. Recognising a Type D
    • No dominant body language
    • likely to be submissive
    • speak quietly and can be vague
    • enjoy complex hobbies requiring patience and detail
  • 38. Final Check list
    • Accept full responsibility for communication
    • Accept you cannot change another person
    • Be aware of the values, attitudes, pressures
    • Keep an open mind and try and see where the other person is coming from
    • Get a positive inner voice
    • Adopt and practise giving out confident body
    • language
    • Fine tune your listening skills using critical listening
    • Understand that not everyone is like you
  • 39.